I like that Covetrus Pulse is digital and moved us away from paper charts. I think the potential is there for it to have great features. Review collected by and hosted on G2.com.

The layout has too many categories that we do not use, and the anesthesia monitoring form isn't customizable. The SOAP or medical records are somewhat customizable, but not completely in terms of layout. It takes too many clicks to get to where the doctor wants to go. The lab work view is too small, and we can't keep lab records visible until they're completed; they disappear once viewed. The initial setup was horrible. My doctor would give it a negative number in terms of recommendability. I find it maybe a 5 or 6 because it has great potential but is too restrictive. Review collected by and hosted on G2.com.

What I like the best is that if I am not at the office I can still get into Pulse to help the staff if there is a problem. Review collected by and hosted on G2.com.

Oh Where should I start. When I have a problem I wonder if the person who devloped this program had knowledge of how a vet clinic runs.

One of my biggest problems is if I have a dog and I give it to Joe Blow. The chart is transfered over to Joe Blow the record follows the dog but reminders do not go.

The accounting can be a pain in the ass if you are doing a return. It can troublesome to return and get the approiate report.

Another thing is on dogs that bad it should have a pop up as an Alert!!!!! That Should be something that comes up little tiny words in pet alerts doesn't draw attention.

Putting me on the spot is not covering the problems I need to make a list so I could give you more than 3 Review collected by and hosted on G2.com.

The slide out Reminders pane, this gives us the ability to get a very quick view of what vaccines, bloodwork, treatments they are due for and whether or not we can refill medications. It also allows us to look at the Alerts and Allergy alerts quickly while making quick an decisive decisions. Review collected by and hosted on G2.com.

The boarding calendar is not very useful for our busy boarding facility. You can only see 1 week at a time, it is difficult to schedule a boarding stay for an animal that is longer than 1 week because the drag feature is slow and you can't plan ahead to see when that Cage or run is already booked with a reservation. In fact, the calendar is so bad that we are still using Avimark's calendar(our previous PIMS) to schedule boarding reservations since pulse is so clumsy and stressful and slow. Another thing we dislike is that we can't keep track of Daycamp boarding passes; in Avimark we could sell a package of 10 or 20 passes for day camp and it would keep track of how many passes an animal has for day camp each time we check them in for boarding on any given day. Pulse we have to manually count how many times a camper has been in and then manually keep track of how many passes they have left. It slows down checkout immensely. Review collected by and hosted on G2.com.

It's pretty user-friendly once you learn all the ways in which to do things. The checkout process is easy and we very rarely have issues with terminals or the system during checkout. I just learned about the Email Dashboard and I LOVE that we have access to that. Review collected by and hosted on G2.com.

1. the refund process is terrible. 2. you can't see which document was attached to email communications after sending. 3. when trying to send lab results to clients, all patients' lab results appear and are not marked, so it's difficult to locate which one you need to send. Also, the document preview is so small that you can barely read it, even with good eye sight. 4. implementation training was inadequate for the team. We felt very ill equipped on our go-live day and for a while after that. 5. I didn't feel my implementor was knowledgeable enough about the software. 6. while the chat support has gotten better since I went live, I often feel that I know more about the software than the support team and that is HIGHLY frustrating sometimes when I, as a manager, need assistance with something. 7. we've written several feature requests for "bugs" or programming issues that have still not been resolved after almost a year. Review collected by and hosted on G2.com.

I kind of like how everything flows through the system, and I haven't had a problem with finding information because everything is pretty well labeled. It's easy to guide there. I like the communications log that allows us to communicate with clients through text, which is really beneficial. I really appreciate that everything is categorized pretty well, making it easy to flow through the system. Overall, the setup was pretty easy too. Review collected by and hosted on G2.com.

I have not found anything so far, I’m still new to the system and learning more each day. Review collected by and hosted on G2.com.

It does what we need it to do, and they seem to be trying to improve it by taking ideas from customers. Review collected by and hosted on G2.com.

There are a few areas that could be more efficient overall. In particular, the AI needs to improve when it comes to taking and organizing notes. Review collected by and hosted on G2.com.

What we like most about Covetrus Pulse is that it’s cloud-based, so we can access it from anywhere. Review collected by and hosted on G2.com.

What we like least about Pulse is that even basic functions require so many clicks and take so much time that using this software has actually slowed our practice down. Review collected by and hosted on G2.com.

It is easy to store all necessary data in pulse. There are numerous features that allow for easy recording of data. The customer support is great--always friendly and answer in a timely manner. It has easily intergrated with numerous other applications. Review collected by and hosted on G2.com.

Sometimes there is a lag on the program. Not always easy to update reminders etc. Review collected by and hosted on G2.com.

There is honestly not much I like about Pulse. It requires far too many clicks to complete even simple tasks, which slows down daily workflow and creates unnecessary frustration for the team. The inventory system does not track accurately, making it difficult to rely on counts and manage ordering effectively. The software also downloads an excessive amount of data onto individual computers, which impacts performance. When we need something added or updated in Pulse, the process feels overly complicated and time-consuming, requiring multiple steps and follow-ups. Additionally, the reporting feature is not user-friendly—reports are difficult to navigate, and you cannot pull all the necessary data in one comprehensive report, which makes analyzing performance and making informed decisions more challenging than it should be. Review collected by and hosted on G2.com.

I strongly dislike everything about Pulse. The system is inefficient, cumbersome, and frustrating to use on a daily basis. On top of the ongoing functionality issues, the price has increased, which makes it even harder to justify given the challenges we experience. I am also disappointed that it is associated with Covetrus, as that connection has not added value to our experience. Overall, it has not met our expectations operationally or financially. Review collected by and hosted on G2.com.

The support thats available when having any issues or trouble. The ease of flow as far as record keeping and reminders and vaccine history. Compared to what system we came from using, Pulse is so much easier and user friendly. Review collected by and hosted on G2.com.

Small thing is that I don't like that you can't delete breeds for a species if its duplicated from info pull from old system. Also I don't like that when changes are made to a client or patient account there is no trail to know what user made the changes. Review collected by and hosted on G2.com.