
What I like best is the people behind the platform. The Coretek SOC team knows the security stack well, and it shows in how quickly they investigate and how clearly they explain what happened and what we need to do. We don’t get a flood of tickets with no context. We get actionable findings and a recommended next step.
I also appreciate how collaborative they are. They work like an extension of our IT team, with regular check-ins, monthly reporting, and a dedicated point of contact. They’re responsive when we have questions or need a change. Review collected by and hosted on G2.com.
Onboarding took longer than expected. Tuning the detections and dialing in alerting for our environment took a few weeks, and early on we saw more noise than we do now. Once that settled, the service has been excellent, but new customers should plan for a ramp-up period.
The service is strongest in Microsoft-heavy environments. CoreDefend can handle many integrations, but if you run a lot of non-Microsoft tools, ask upfront how they will be covered and integrated. Review collected by and hosted on G2.com.