--- title: ControlHippo Reviews meta\_title: 'ControlHippo Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 13 reviews by the users' company size, role or industry to find out how ControlHippo works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 13 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### ControlHippo Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** of ControlHippo, highlighting its intuitive dashboard and effortless onboarding experience. [(2 mentions)](https://www.g2.com/products/controlhippo/reviews?filters%5Bsentiment_snippet%5D=1387171&qs=pros-and-cons#reviews) Users find ControlHippo to be **affordable** , effectively lowering costs while enhancing productivity and workflow efficiency. [(1 mentions)](https://www.g2.com/products/controlhippo/reviews?filters%5Bsentiment_snippet%5D=1387071&qs=pros-and-cons#reviews) Users appreciate the **automation features** of ControlHippo, streamlining workflows and saving time in SaaS management. [(1 mentions)](https://www.g2.com/products/controlhippo/reviews?filters%5Bsentiment_snippet%5D=1386993&qs=pros-and-cons#reviews) Users praise the **automation features** of ControlHippo, which streamline workflows and save time effectively. [(1 mentions)](https://www.g2.com/products/controlhippo/reviews?filters%5Bsentiment_snippet%5D=1387187&qs=pros-and-cons#reviews) Users enjoy the **user-friendly chat features** of ControlHippo, making communication easy and efficient. [(1 mentions)](https://www.g2.com/products/controlhippo/reviews?filters%5Bsentiment_snippet%5D=1386983&qs=pros-and-cons#reviews) ### Top Pros or Advantages of ControlHippo ##### 1. Ease of Use Users love the **ease of use** of ControlHippo, highlighting its intuitive dashboard and effortless onboarding experience. [ See 2 mentions ](https://www.g2.com/products/controlhippo/reviews?filters%5Bsentiment_snippet%5D=1387171&qs=pros-and-cons#reviews) See Related User Reviews ![Nikunj D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikunj D.") ND Nikunj D. Mid-Market (51-1000 emp.) 5.0/5 "Simplifying SaaS Management with Ease and Efficiency" What do you like about ControlHippo? ControlHippo simplifies SaaS management with an easy-to-use dashboard that makes onboarding and usage insights effortless, even for non-tech users. ![Nisar Basha S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nisar Basha S.") NS Nisar Basha S. Mid-Market (51-1000 emp.) 5.0/5 "Overall good" What do you like about ControlHippo? Chating is more user friendly and we can talk ##### 2. Affordable Users find ControlHippo to be **affordable** , effectively lowering costs while enhancing productivity and workflow efficiency. [ See 1 mentions ](https://www.g2.com/products/controlhippo/reviews?filters%5Bsentiment_snippet%5D=1387071&qs=pros-and-cons#reviews) See Related User Reviews ![Nikunj D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikunj D.") ND Nikunj D. Mid-Market (51-1000 emp.) 5.0/5 "Simplifying SaaS Management with Ease and Efficiency" What do you like about ControlHippo? ControlHippo simplifies SaaS management with an easy-to-use dashboard that makes onboarding and usage insights effortless, even for non-tech users. ##### 3. Automation Users appreciate the **automation features** of ControlHippo, streamlining workflows and saving time in SaaS management. [ See 1 mentions ](https://www.g2.com/products/controlhippo/reviews?filters%5Bsentiment_snippet%5D=1386993&qs=pros-and-cons#reviews) See Related User Reviews ![Nikunj D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikunj D.") ND Nikunj D. Mid-Market (51-1000 emp.) 5.0/5 "Simplifying SaaS Management with Ease and Efficiency" What do you like about ControlHippo? ControlHippo simplifies SaaS management with an easy-to-use dashboard that makes onboarding and usage insights effortless, even for non-tech users. ##### 4. Automation Features Users praise the **automation features** of ControlHippo, which streamline workflows and save time effectively. [ See 1 mentions ](https://www.g2.com/products/controlhippo/reviews?filters%5Bsentiment_snippet%5D=1387187&qs=pros-and-cons#reviews) See Related User Reviews ![Nikunj D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikunj D.") ND Nikunj D. Mid-Market (51-1000 emp.) 5.0/5 "Simplifying SaaS Management with Ease and Efficiency" What do you like about ControlHippo? ControlHippo simplifies SaaS management with an easy-to-use dashboard that makes onboarding and usage insights effortless, even for non-tech users. ##### 5. Chat Features Users enjoy the **user-friendly chat features** of ControlHippo, making communication easy and efficient. [ See 1 mentions ](https://www.g2.com/products/controlhippo/reviews?filters%5Bsentiment_snippet%5D=1386983&qs=pros-and-cons#reviews) See Related User Reviews ![Nisar Basha S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nisar Basha S.") NS Nisar Basha S. Mid-Market (51-1000 emp.) 5.0/5 "Overall good" What do you like about ControlHippo? Chating is more user friendly and we can talk ## Top-Rated Alternatives [ ![Wati](https://images.g2crowd.com/uploads/product/hd_favicon/1e61e7f92ca8c086d788d836910a4dff/wati.svg "Wati") Wati 4.6/5(500) ](https://www.g2.com/products/wati/reviews) [ ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/controlhippo/competitors/alternatives) JK JORGE K. DISTOCAPITAL International Trade and Development Small-Business (50 or fewer emp.) 3/31/2024 "Very likely" 5/5 What do you like best about ControlHippo? Everything really appreciate it very well to us Review collected by and hosted on G2.com. What do you dislike about ControlHippo? Nothing much I really do love it. The app itself has a very friendly interface Review collected by and hosted on G2.com. What problems is ControlHippo solving and how is that benefiting you? Easley to communicate with my customers Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ankit R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ankit R.") AR Ankit R. Revenue Data Analyst Human Resources Small-Business (50 or fewer emp.) 2/7/2024 "best software communication between teams" 4.5/5 What do you like best about ControlHippo? ControlHippo provides a variety of features, including a shared team inbox, an intuitive UI, and dynamic dashboards, establishing itself as the best omnichannel solution. Review collected by and hosted on G2.com. What do you dislike about ControlHippo? Not much to dislike here , every aspect is phenomenol Review collected by and hosted on G2.com. What problems is ControlHippo solving and how is that benefiting you? Its helping the team in proper communication over live channels Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") AA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 1/24/2024 "ControlHippo shared inbox" 4.5/5 What do you like best about ControlHippo? one of the best and easy to use shard inbox. Review collected by and hosted on G2.com. What do you dislike about ControlHippo? As of the present moment, there are no discernible aspects that evoke dissatisfaction Review collected by and hosted on G2.com. What problems is ControlHippo solving and how is that benefiting you? Whole team can see and use whatsapp chat at 1 place. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[RCS Business Messaging](https://www.g2.com/categories/rcs-business-messaging) ##### Explore More [Which lead retrieval systems have the strongest integrations with HubSpot and Salesforce so captured leads flow directly into the CRM without a CSV export step?](https://www.g2.com/discussions/which-lead-retrieval-systems-have-the-strongest-integrations-with-hubspot-and-salesforce-so-captured-leads-flow-directly-into-the-crm-without-a-csv-export-step)[Which Oracle Siebel resellers support Siebel modernisation and help organisations evaluate competitive CRM positioning before committing to long-term contracts?](https://www.g2.com/discussions/which-oracle-siebel-resellers-support-siebel-modernisation-and-help-organisations-evaluate-competitive-crm-positioning-before-committing-to-long-term-contracts)[Which social listening tools integrate well with a CRM or marketing automation platform so insights actually flow into the right team workflows?](https://www.g2.com/discussions/which-social-listening-tools-integrate-well-with-a-crm-or-marketing-automation-platform-so-insights-actually-flow-into-the-right-team-workflows) [Which application portfolio management platforms help non-technical stakeholders get visibility into the app portfolio without getting lost in architecture diagrams?](https://www.g2.com/discussions/which-application-portfolio-management-platforms-help-non-technical-stakeholders-get-visibility-into-the-app-portfolio-without-getting-lost-in-architecture-diagrams)[Which corporate volunteering platforms are worth using when you just want to understand what tools exist and how the main options compare before picking one?](https://www.g2.com/discussions/which-corporate-volunteering-platforms-are-worth-using-when-you-just-want-to-understand-what-tools-exist-and-how-the-main-options-compare-before-picking-one)[Pros and Cons Details](https://www.g2.com/products/controlhippo/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)