--- title: ContactMonkey Reviews meta_title: 'ContactMonkey Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 212 reviews by the users' company size, role or industry to find out how ContactMonkey works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 212 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # ContactMonkey Reviews **Vendor:** ContactMonkey Inc. **Category:** [Internal Newsletter Software](https://www.g2.com/categories/internal-newsletter-software) **Average Rating:** 4.4/5.0 **Total Reviews:** 212 ## About ContactMonkey ContactMonkey is an intelligent, internal communications email platform built to help you create, send, and measure messages that truly land. From drag-and-drop email creation and built-in templates, to smart targeting that powers personalization and seamless Outlook (and Gmail) integration, everything works the way communicators already do, just faster and with more confidence. Powerful engagement insights show what’s working and prove impact, while automated list management and HRIS integrations keep audience data accurate without manual effort. Subtle, assistive AI helps prevent errors and improve clarity in the background, so you can focus on the message, not the mechanics. With ContactMonkey, internal communicators can deliver relevant, on-brand communication to the right people with measurable results and without the complexity. ## ContactMonkey Pros & Cons **What users like:** - Users value the **ease of use** of ContactMonkey, praising its intuitive design and responsive customer support. (10 reviews) - Users praise the **responsive customer support** of ContactMonkey, appreciating their quick answers and helpful assistance. (6 reviews) - Users appreciate the **easy creation** of emails with intuitive templates, making design and editing a breeze. (6 reviews) - Users appreciate the **easy email management** of ContactMonkey, benefiting from scheduling, templates, and insightful reports. (4 reviews) - Users love the **user-friendly features** of ContactMonkey, simplifying email creation and enhancing brand engagement effortlessly. (4 reviews) - Users value the **excellent customer support** and quick responses from the ContactMonkey team, enhancing their overall experience. (4 reviews) - User Interface Design (4 reviews) - Users value the **customization options** in ContactMonkey, enhancing email design and personalization for better engagement. (3 reviews) - Implementation Ease (3 reviews) - Updates (3 reviews) **What users dislike:** - Users find the **missing features** frustrating, particularly in email design and reporting tools lacking adequate functionality. (5 reviews) - Users find the lack of **document attachment** and editing options for sent emails frustrating in ContactMonkey. (2 reviews) - Users experience **email issues** like sending problems and limitations on document attachments, but support is responsive. (2 reviews) - Users note a **feature deficiency** in keyword search and group reporting, limiting effective email retrieval and analysis. (2 reviews) - Users express concern over **limited design options** , noting formatting issues and the need for better customization features. (2 reviews) - Users report **technical issues** with bugs and delayed support, impacting their experience and timely newsletter completion. (2 reviews) - Users occasionally face **editor issues** , but the responsive support team helps resolve them quickly. (1 reviews) - Users experience **small formatting issues** and suggest additional bullet point and bold options for better clarity. (1 reviews) - Users express concerns about the **insufficient information** provided by the group email reporting feature, hoping for improvements. (1 reviews) - Integration Issues (1 reviews) ## ContactMonkey Reviews ### 1. It's good and practical, but the technology could be so much more modern. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals **Reviewed Date:** June 24, 2026 **What do you like best about ContactMonkey?** It's practical, simple and easy to learn. **What do you dislike about ContactMonkey?** It requires too many steps sometimes, and can be slow and I've often lost work because it's glitched. I'd love a function that automatically wraps text around image blocks. **What problems is ContactMonkey solving and how is that benefiting you?** It's helping me send out a newsletter and track the data for clicks. ### 2. Moody **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about ContactMonkey?** The template builder is very straightforward **What do you dislike about ContactMonkey?** Sometimes crashes before changes are saved. Sometimes changes don't translate over to email in outlook. **What problems is ContactMonkey solving and how is that benefiting you?** We primarily use contact monkey to issue standardised communications for internal comms purposes. ### 3. Fine service **Rating:** 3.0/5.0 stars **Reviewed by:** Olivia M. | Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about ContactMonkey?** Quick customer service, easy for non designers **What do you dislike about ContactMonkey?** It has limited services and the stats are often skewed **What problems is ContactMonkey solving and how is that benefiting you?** There aren't any problems ### 4. Potential **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2022 **What do you like best about ContactMonkey?** Contact Monkey support is usually really helpful. We get timely responses from the team with a solution. The platform is organized well and pretty easy to navigate for the most part. **What do you dislike about ContactMonkey?** I don't feel that CM is as user-friendly as I thought. There are a few limitations when it comes to creating and editing templates--or limitations that require solutions that equate to extra steps. I've often encountered issues right as I'm about to send a message out. Often, our messages are not scheduled and urgent, so it is inconvenient when there are issues at the last minute. **What problems is ContactMonkey solving and how is that benefiting you?** N/A ### 5. Mixed Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2022 **What do you like best about ContactMonkey?** The ability to track the analytics on internal comms is most helpful. **What do you dislike about ContactMonkey?** The tool is not very user-friendly or flexible with template design. You also cannot import email templates created by external vendors. **What problems is ContactMonkey solving and how is that benefiting you?** The tool is allowing us to track employee engagement and recognize areas of improvement. ### 6. Good product, but it has some limitations **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about ContactMonkey?** I like that we have the ability to create templates and track how many people are opening the email and clicking on things. Customer support is also pretty responsive. **What do you dislike about ContactMonkey?** We have had issues with some of the metrics seeming unreliable or questionable. And, we had a couple of instances where the tool did not work at all, only to discover later on it's because you can't have attachments on your emails. This is something that was never mentioned to us when we were looking into the product, and we probably wouldn't have gone with it if we knew this was the case. I sincerely hope they look into addressing that problem as it's pretty standard practice in government to attach PDF's of official memos to the email itself. We now have to use a workaround in order to do this. I also wish we could track additional metrics such as read time, etc. **Recommendations to others considering ContactMonkey:** If you're looking for something that will offer very basic metrics and has a user-friendly template builder, then ContactMonkey is a good tool. Just be aware of any limitations upfront. **What problems is ContactMonkey solving and how is that benefiting you?** We have been able to gauge which emails are more successful, usually due to the sender (we believe), and that emails are read more if we send them first thing in the morning mid-week. ### 7. Good, but not great **Rating:** 3.0/5.0 stars **Reviewed by:** Aray R. | Internal Communications Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2019 **What do you like best about ContactMonkey?** Easy to use, easy to navigate. I like it. **What do you dislike about ContactMonkey?** If you want to do more, it limits you. This is great for beginners, but I think that after a few years of you knowing how to work these programs, there are others on the market that seem better. Don't get me wrong, I like the platform, but I do wish there was a bit more. **Recommendations to others considering ContactMonkey:** It is great for beginners, but not if you want to do more than just send emails. Tracking is okay. **What problems is ContactMonkey solving and how is that benefiting you?** Internal communications email tracking. We've never used any tools before so this has been helpful for data. ## ContactMonkey Discussions - [Good case practices](https://www.g2.com/discussions/good-case-practices) - 1 comment, 1 upvote - [What is ContactMonkey Internal Communications Tracking used for?](https://www.g2.com/discussions/what-is-contactmonkey-internal-communications-tracking-used-for) - 1 comment - [View ContactMonkey pricing details and edition comparison](https://www.g2.com/products/contactmonkey-inc-contactmonkey/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A57%3A07+-0500&secure%5Bsession_id%5D=b6a7df26-13a7-4e5c-b81e-5bb7e957dd08&secure%5Btoken%5D=c5a73e62b70e5cd359e4ec15ef3c1a9bf8dc5d06d05bfa11f753f5fb6fae0acc&format=llm_user) ## ContactMonkey Integrations - [Appspace](https://www.g2.com/products/appspace/reviews) - [Azure SQL Database](https://www.g2.com/products/azure-sql-database/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Canva](https://www.g2.com/products/canva/reviews) - [Humaans](https://www.g2.com/products/humaans/reviews) - [Lano](https://www.g2.com/products/lano/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - [TriNet](https://www.g2.com/products/trinet/reviews) ## ContactMonkey Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Templates** - Text and Themes - Stock Images - Proofing - Mobile Responsive **Information Distribution** - Newsletter - Notifications - Email - Multi-Channel Sharing - Mass Notifications - Alerts/Notifications **Generative AI** - Generative AI **Newsletter Interface Features - Internal Newsletter Software** - Feedback - Design - Content Embedding **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Edit** - Pre-Made - Build - HTML **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Employee Engagement** - Employee Generated Content - Confirmation - Comments - Inline Translation - Administrative Access - Content Interaction - Surveys (global & local) - Chat - Mobile Access - Real-Time Chat - Live Chat **Newsletter Management Features - Internal Newsletter Software** - Collaboration - Personalization - Archive **Logistics** - Analytics - Issues - Integrations - Shareable Link **Platform Content** - Employee Pulse Surveys - Survey Customization - Science-based templates - Customizable Templates **Administrative Features - Internal Newsletter Software** - Security - User Permissions - Compliance - Integration **User Experience & Accessibility - Employee Communications** - Native Mobile Application - Branded Experience - Personalized Ux Experience - Audience Management & Creation - Newsletter Management - Content Management - Email Management - Visitor Management - Communication Management - Screensaver Management - Calendar Management - Document Management - Knowledge Management - Task Management - Campaign Management - Workflow Management - File Management **Platform Additional Functionality** - Employee Segmenting - Social Feedback Portal - Employee Portal - Surveys & Feedback - Peer-to-Peer Recognition **Generative AI** - AI Text Generation - AI Text Summarization **Content Distribution - Employee Communications** - Newsfeed - Newsletter Engine - Multi-Channel Sharing - File Sharing **Additional Functionality** - Real-Time Reporting - Customizable Branding - Rewards Program - Reporting/Analytics - Learning & Development - Social Engagement - Chat/Messaging - Customizable Questions - Customizable Reports - Commenting/Notes - Engagement Tracking - Generative AI - Employee Profiles - Question Library - Gamification - Real-Time Data - Performance Metrics - Scoring - AI Copilot - Offboarding - Visual Analytics - Employee Onboarding - Alerts/Notifications - Employee Database **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Additional Features - Employee Communications** - Emergency Notifications - Analytics - Integrations - Social Media Integration **Agentic AI - Email Template Builder** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Employee Communications** - Cross-system Integration - Natural Language Interaction - Multi-Language **Additional Functionality** - Event Calendar - Live Streaming - Digital Signage - Chat/Messaging - Employee Directory - Single Sign On - Audience Targeting - Customizable Branding - Employee Communities - Access Controls/Permissions - API - Audio/Video Messaging - Collaboration Tools - Surveys & Feedback - Reporting & Statistics - Quizzes - AI Copilot - Scheduled Messaging - Read Receipts - Multi-Channel Communication - Secure Data Storage - Space Reservation - Customizable Templates - Compliance Tracking - Employee Engagement - Real-Time Updates - Generative AI - Employee Onboarding - Activity Dashboard - Customizable Forms - Search/Filter - Employee Database - Tagging - Discussions/Forums - Document Storage - Drag & Drop - Role-Based Permissions - Data Import/Export - Commenting/Notes - Employee Photos - Activity Tracking - Transcripts/Chat History - Mobile Alerts - Engagement Tracking - Blogs - @mentions ## Top ContactMonkey Alternatives - [Poppulo Employee Experience](https://www.g2.com/products/poppulo-employee-experience/reviews) - 4.4/5.0 (215 reviews) - 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