--- title: Connector for Salesforce and Jira Reviews meta_title: 'Connector for Salesforce and Jira Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Connector for Salesforce and Jira works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 6 scale: '5' date_modified: '2026-09-22' parent_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # Connector for Salesforce and Jira Reviews **Vendor:** Appfire **Category:** [Workflow Management Software](https://www.g2.com/categories/workflow-management) **Average Rating:** 3.9/5.0 **Total Reviews:** 6 ## About Connector for Salesforce and Jira What is Connector for Salesforce and Jira? Connector for Salesforce and Jira is a powerful integration tool that seamlessly bridges the gap between Salesforce and Jira, enabling teams to share information effortlessly across platforms. This solution enhances visibility, collaboration, and efficiency, ensuring that teams stay aligned at all times. Purpose The app simplifies the flow of information between Salesforce and Jira, helping organizations improve customer acquisition, service delivery, and cross-team communication. Key Features - Bidirectional synchronization: Automatically synchronize data between Salesforce and Jira to ensure all issues are always up-to-date and accessible across platforms. - Issue creation across platforms: Easily create Jira issues from Salesforce and vice versa, without switching between tools, boosting productivity and reducing manual effort. - Enhanced traceability: Link Jira issues to the appropriate customer, opportunity, or Salesforce record, ensuring every task is contextually aligned for better tracking. - Progress visibility: Track the progress of Jira issues directly within Salesforce, giving customer-facing teams real-time insights into technical workflows. Benefits to Users Connector for Salesforce and Jira helps teams to work collaboratively by synchronizing critical data between platforms, eliminating silos, and enhancing decision-making. Customer-facing teams can track issue resolution with ease, while technical teams can stay informed of customer priorities. This integration ensures streamlined workflows, improved transparency, and a better overall customer experience. ## Connector for Salesforce and Jira Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **ease of use** of Connector for Salesforce and Jira, enhancing workflow efficiency through intuitive features. (2 reviews) - Users value the **easy integrations** of Connector for Salesforce and Jira, enhancing workflow efficiency and productivity. (2 reviews) - Users find the **time-saving automation** of Connector for Salesforce and Jira enhances productivity and streamlines workflows effectively. (2 reviews) - Users appreciate the **automation features** of Connector for Salesforce and Jira, significantly enhancing productivity and streamlining workflows. (1 reviews) - Users value the **extensive customization options** of the Connector for Salesforce and Jira, enhancing their workflow significantly. (1 reviews) - Easy Setup (1 reviews) - Efficiency (1 reviews) - Integrations (1 reviews) - Intuitive (1 reviews) - Users value the **time-saving data integration** between Salesforce and JIRA, simplifying account and record lookups. (1 reviews) **What users dislike:** - Users face **integration issues** , struggling with hardcoded IDs and inconsistent process workflows in the Connector for Salesforce and Jira. (2 reviews) - Users face **app issues** due to lack of notifications for updates and inadequate support during critical times. (1 reviews) - Users experience **data inaccuracy** with Connector for Salesforce and Jira, leading to frustrations during workflow processes. (1 reviews) - Users experience **dependency issues** due to lack of notifications and support, causing connection crises and delays. (1 reviews) - Users face challenges with **email issues** due to lack of notifications, slow ticket handling, and missing access to logs. (1 reviews) - Linking Issues (1 reviews) - Users find the **setup not intuitive** , as it is fragmented and lacks a centralized approach. (1 reviews) - Poor Customer Support (1 reviews) - Technical Issues (1 reviews) ## Connector for Salesforce and Jira Reviews ### 1. Streamlines Workflow with Notable Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Jefri R. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 03, 2025 **What do you like best about Connector for Salesforce and Jira?** I like how Connector for Salesforce and Jira helps streamline our workflow and process, which is incredibly beneficial in managing data team tickets and support tasks. It effectively links our client schools to Jira tests, making our operations more efficient. The automation of tasks, along with data synchronization, enhances our productivity by eliminating manual interventions, ensuring that workflows run smoothly and without interruptions. I also appreciate the ease of use, as it adds to the decision to consider purchasing it again in the future. It’s reassuring how the software simplifies complex integrations, supporting seamless data flow between platforms. **What do you dislike about Connector for Salesforce and Jira?** I find it challenging to get everything working 100% with Connector for Salesforce and Jira. Sometimes, the processes didn't go through as expected, which made it tough. **What problems is Connector for Salesforce and Jira solving and how is that benefiting you?** I use Connector for Salesforce and Jira to streamline workflows, linking client schools to Jira tests, with task automation and data synchronization enhancing our process efficiency. ### 2. Don't take it if you want a solid and scalable connector **Rating:** 1.5/5.0 stars **Reviewed by:** Stefano T. | Squad Leader / Senior Project Manager, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 05, 2025 **What do you like best about Connector for Salesforce and Jira?** It allows to syncronise SF cases and JIRA issues in bidirectional way. **What do you dislike about Connector for Salesforce and Jira?** We are not notified of new releases even if we subscribed to the App on the Marketplace, so every now and then there is a crisis as the connection is broken and we have then to figure out versioning a posteriori. No SLA in place. The plugin does not provide access to internal activity logs. We cannot test updates prior to their deployment. They don't offer any premium support, in time of crisis you can wait ages before the ticket gets handled. **What problems is Connector for Salesforce and Jira solving and how is that benefiting you?** Synch SF cases with JIRA ### 3. Intuitive and Feature-Rich, But Needs Better Bug Logging **Rating:** 3.5/5.0 stars **Reviewed by:** Baran A. | Business system engineer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 04, 2025 **What do you like best about Connector for Salesforce and Jira?** Easy to use, intuitive, easy to set-up quite some nice features like auto push or auto pull that are configurable **What do you dislike about Connector for Salesforce and Jira?** sometimes there is some bugs and it's difficult to get the cause of the bugs, would be nice to have some logging **What problems is Connector for Salesforce and Jira solving and how is that benefiting you?** We use both and there are the same entries that would have to be manually entered twice without this connector. ### 4. Highly Configurable and Seamless Bidirectional Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Darrell D. | CEO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 14, 2025 **What do you like best about Connector for Salesforce and Jira?** Lots of options for configuration. Bidirectional. **What do you dislike about Connector for Salesforce and Jira?** The Trigger within Salesforce has to be hardcoded to the ID in Jira. Little unfortunate. **What problems is Connector for Salesforce and Jira solving and how is that benefiting you?** Allowing us to create documentation for some of our metadata items in Salesforce. We are using this to send information from custom objects to Jira and then Confluence to display documentation. ### 5. Seamless Integration Makes Managing Contacts Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Heather F. | Chief Operations Officer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 07, 2025 **What do you like best about Connector for Salesforce and Jira?** The seamless integration that allows us to toggle back and forth between contact records. **What do you dislike about Connector for Salesforce and Jira?** The manual link necessary as the automated linking does not work. **What problems is Connector for Salesforce and Jira solving and how is that benefiting you?** Having to manually search for contact records between the two platforms and losing data in between. ### 6. Excellent tool to see data in Salesforce from JIRA **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 18, 2025 **What do you like best about Connector for Salesforce and Jira?** The ability to pull data from Salesforce into JIRA helps save time looking up details on an account and related records **What do you dislike about Connector for Salesforce and Jira?** Setup could be more user-friendly. It is broken into too many somponents and could be more centralized. **What problems is Connector for Salesforce and Jira solving and how is that benefiting you?** It saves the time having to look up necessary details in Salesforce. Being able to pull data from Salesforce means not all team members need licenses for both systems. - [View Connector for Salesforce and Jira pricing details and edition comparison](https://www.g2.com/products/connector-for-salesforce-and-jira/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-30+09%3A52%3A06+-0500&secure%5Bsession_id%5D=d5c4f873-4fa3-4f9e-97d0-f76b5996b842&secure%5Btoken%5D=fc46bf7615edcee36e14338befe676d6486bf9a4398aeadbca050c139531c1ca&format=llm_user) ## Connector for Salesforce and Jira Features **Setup** - Activities - Flows - Dependencies - Notifications - Calendar Management - Business Process Automation **Management** - Updates - Audit Trail - Integration **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Drag & Drop - Template Management - Approval Process Control - Customizable Dashboard - Rules-Based Workflow - Document Management - Monitoring - Progress Tracking - Workflow Configuration - Collaboration Tools - Commenting/Notes - Task Management - Forms Management - No-Code - Data Import/Export - Email Management - Customizable Reports - Access Controls/Permissions - Graphical Workflow Editor - Real-Time Data - API - Search/Filter - AI Copilot - Mobile Access - Customizable Fields - Activity Tracking - Compliance Tracking - Role-Based Permissions - Reporting/Analytics - Project Workflow - Activity Dashboard ## Top Connector for Salesforce and Jira Alternatives - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,915 reviews) - [Smartsheet](https://www.g2.com/products/smartsheet/reviews) - 4.4/5.0 (22,332 reviews) - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) - 4.7/5.0 (16,770 reviews)