I really like how Confluence is great for documents and collaboration between teams, much better than Google Docs or any other tool we've used before. The documents look more professional and are easily scannable. I enjoy the AI integration, which helps us save time and come up with new templates and premade documents that we just tweak instead of starting from scratch. I love the integration with other tools we use, like Jira and Loom. Jira integration is immensely useful for project management tasks and making Jira tickets visible in Confluence documents. Embedding Loom is easy and useful for quickly sharing updates, which a lot of our team leaders use. Confluence is fairly intuitive, requiring minimal setup, and admins are helpful in troubleshooting and teaching features. Review collected by and hosted on G2.com.

Adding more visual elements a bit easier. Being more creative with text fields, with tables, with dynamic objects, or even background colors on the documents to make them stand out even more, rather than all looking kind of a little bit similar after using the product for quite a long time. Review collected by and hosted on G2.com.

I have been using Confluence at work for the past couple of years now and honestly it's become one of those tools which you love. All our 'how we do things' pages live here, including onboarding docs, process flows, meeting notes, etc. Confluence makes it easy because it's all central, in one place, and everyone knows about it. I like its template, macros, table of contents, and Jira integrations. Its search feature is great, and versioning and permissions make it even nicer. Templates help in ease of starting and organizing, and macros make it easier to integrate knowledge across the pages. And, table of contents, they make me happy - I like knowing beforehand what territory I am about to enter. The initial setup of Confluence was easy and smooth. Review collected by and hosted on G2.com.

The editor could be improved - it feels clunky sometimes and the software is a little bit pricier. In the older versions, the editor was simple and smoother, though it missed a few features. The new editor has all those features, but it feels rough while using. Review collected by and hosted on G2.com.

I’ve used Confluence for over five years, and one of the things I’ve consistently appreciated is how well it functions as a structured and scalable knowledge base platform.

Confluence makes it easy to organize information in a logical, hierarchical way. You can create spaces, parent pages, and nested subpages, which allows your documentation to grow without becoming chaotic. This structure is especially valuable when your knowledge base expands over time, instead of scattering information across different tools or folders, everything lives in one organized system.

Another strength of Confluence is how it enables you to publish well-structured articles that surface key details quickly. You can format content clearly using headings, tables, expandable sections, and embedded media. This makes it easier for readers to scan and immediately locate the information they need. Instead of digging through long documents, users can navigate efficiently and get to the exact data point or process step they’re looking for. Review collected by and hosted on G2.com.

Confluence was ultimately a perfect fit for what we needed in a knowledge base tool. When we evaluated different platforms, we were not just looking for a place to store information. We needed a system that could structure, scale, and support how our team actually works.

After reviewing our options, Confluence was the unanimous choice.

One of the main reasons was its strong organizational framework. Confluence allows us to create structured spaces with parent and child pages, making it easy to categorize and manage documentation as it grows. This ensures our knowledge base remains clean, searchable, and easy to navigate over time.

We also valued how clearly we can publish content. With headings, tables, expandable sections, labels, and embedded links, we can present information in a way that allows users to quickly find the details they need. The ability to link and tag related pages keeps information connected and reduces duplication.

Most importantly, the team felt confident using it. A knowledge base tool is only effective if it is consistently adopted, and Confluence aligned well with our workflow. It provides a structured, centralized system for documenting SOPs, project details, and reference materials in a way that supports both our current operations and future growth. Review collected by and hosted on G2.com.

Confluence is a fantastic business work system that offers digital automation tools that facilitate the execution of your virtual work processes, enabling business communication and collaboration at all times.

In addition, Confluence offers interactive and advanced resources that allow you to combine your main work systems without any problems, facilitating the execution of your work processes and improving the final quality of all your business projects. Review collected by and hosted on G2.com.

I have nothing bad to say about Confluence's digital features and resources, I think it is an excellent system that stands out for its performance and ease of implementation. Review collected by and hosted on G2.com.

I really like the UI and the colours which have been used, the UI is very clean and tools are very handy which makes it really pleasing to use Review collected by and hosted on G2.com.

I think how it tracks the version history can be updated or made better, currently its very cumbersome to interact with it. Review collected by and hosted on G2.com.

I like using Confluence as a centralized documentation and collaboration tool. It makes it easy for my team to create, organize, and maintain project documentation like technical designs, requirements, meeting notes, SOPs, and knowledge base articles. The ease of creating, organizing, and maintaining documentation in a structured way is what I like most about it. The rich text editor, templates, and macros simplify documenting complex information clearly without much formatting effort. Real-time collaboration features, such as inline comments and mentions, make team discussions transparent and efficient. The integration with Jira is a big advantage since it links documentation directly to tasks and tickets, keeping work and context connected. I find Confluence's advanced search and page hierarchy very valuable, making it easy to quickly find relevant information, even in large workspaces. Page versioning and access controls ensure content accuracy and security. I appreciate embedding files, Jira issues, diagrams, and external links directly into pages, keeping everything contextual and easy to reference. The advanced search allows me to quickly locate specific pages or keywords without navigating through multiple spaces, saving time in large projects. Page hierarchy helps organize information, structuring content into parent and child pages makes navigation of complex documentation easier. The initial setup was straightforward, with easy space creation, basic permission setup, and team onboarding, aided by templates that allowed immediate documentation. Review collected by and hosted on G2.com.

As documentation grows, pages can sometimes feel cluttered and maintaining a clean structure requires manual effort. The editor, though powerful, can occasionally be slow when working with large pages or many embedded elements. Also, managing permissions at a very granular level can become complex in larger organizations. Improving performance for large spaces and simplifying permission management would enhance the overall experience. Review collected by and hosted on G2.com.

Confluence is a great tool for creating and organizing documentation in one central place. I especially like how easy it is to collaborate with team members in real time while keeping everything version-controlled. Its integration with Jira is also very convenient for project tracking and for linking requirements directly to the relevant documentation. I use it frequently, and it genuinely helps keep our team knowledge structured, consistent, and easy to access when we need it. Review collected by and hosted on G2.com.

Sometimes the editor can feel a bit slow or cluttered when working with large pages. Finding older content can also be tricky if pages aren’t well organized from the start. The permissions setup can be confusing at times, especially for new users. Apart from that, it’s a solid tool. Review collected by and hosted on G2.com.

What I like most about Confluence is how easy it makes sharing knowledge in one place. Instead of documents being spread across emails, drives, or chats, everything lives in a single workspace that the whole team can access anytime. Another great thing is how simple it feels to write and read. You don't need special skills to create a page. You can start typing like a normal document, add headings, tables, or links, and the page looks clean and professional automatically. Confluence is also very good for team collaboration. Multiple people can work on the same page, leave comments, and suggest changes without confusion. This makes teamwork smoother, especially when people are working remotely. I also like how easy it is to organize information. Pages can be grouped by project, topic, or team, which makes finding old notes or documents much faster. It reduces the time spent searching for the work. Review collected by and hosted on G2.com.

One thing I dislike is that Confluence can feel a bit slow at times, especially when pages become very large or heavy or have many images and tables. This can slightly affect productivity. Another downside is that new users may feel confused at first. With many spaces, pages, and options, it takes some time to understand where to create content and where to find existing information. Formatting can sometimes feel less flexible compared to advanced document tools. While it works well for most use cases, small layout changes can take extra effort. Search results are helpful, but when there is a lot of content, it can still be hard to find the exact page you want without using specific keywords. Review collected by and hosted on G2.com.

I like how Confluence makes collaboration and documentation easy by keeping everything in one central place. It's really convenient to create, organize, and share content with my team. I also appreciate its clear and structured documentation for features, decisions, and processes, as well as its flexibility and useful features like templates and comments, which enhance efficiency. Additionally, I find the setup easy to get started with, although organizing content and permissions did take some effort initially. The ability to track and manage work, write project documents, requirements, and meeting notes in one place is incredibly helpful. Review collected by and hosted on G2.com.

One thing that could be improved in Confluence is the search experience; sometimes it's hard to quickly find the exact page, especially when there is a lot of content. The search results can feel inconsistent when using different keywords for the same content. For example, if a page title uses one term but the content uses a slightly different variation, the page doesn't always appear prominently in the results. This impacts my work because I end up spending extra time trying multiple search terms or navigating through spaces manually to find the right document. Another area is the editor performance, which can feel slightly slow or laggy. Pages with a lot of tables, images, or embedded elements tend to lag while typing or scrolling. When multiple people are editing the same page, it can occasionally feel less responsive or cause minor sync delays. Review collected by and hosted on G2.com.

Confluence has become our central hub for all documentation. The spaces and page hierarchy make it easy to organize information by team or project - our engineering space has separate sections for architecture docs, runbooks, and meeting notes.

The rich text editor handles everything we need: code blocks for snippets, tables for specs, embedded diagrams, and linked Jira tickets. Templates save us time - when starting a new project, I use our standard project template and just fill in the details rather than starting from scratch.

Real-time collaboration is a game-changer. Multiple people can edit the same page simultaneously, which makes our team meetings much more productive. We take collaborative notes and everyone contributes live.

The Jira integration works seamlessly - I can embed roadmaps and issue lists directly in pages, so our project status docs stay current automatically. Search is generally solid for finding old documentation quickly. Version history has saved us a few times when we needed to revert accidental changes. Review collected by and hosted on G2.com.

The editor can be frustrating when copying content from external sources - formatting breaks unexpectedly and fixing it wastes time. Performance noticeably slows in our large spaces with 500+ pages; page loads can take 5-10 seconds.

Without discipline, pages get messy fast. We've had issues with duplicate or outdated documentation scattered across spaces because people don't clean up or deprecate old content. Finding the right page sometimes takes longer than it should.

The permission system is confusing. Setting up proper access for contractors required our admin to spend considerable time figuring out space vs page permissions.

The mobile app is barely functional - viewing is okay but editing is clunky. No offline access is problematic when traveling or during internet outages.

For our team size (75+ users), licensing costs add up quickly. Advanced features like custom macros have a steeper learning curve than expected. Review collected by and hosted on G2.com.