Having used the product for network protection, this reviewer appreciates its active detection capability and 24/7 monitoring for threats. The setup process, however, was complex and made more difficult by a lack of technical support.
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I like the notifications and logs of the servers most, the portal has a lot of insights and graphs to see what' going on the servers and monitoring of the resources. It is really ease to use, and customer support is very helpful on onboarding and very responsive!! Review collected by and hosted on G2.com.
I have onboard the assets but in start it take some time to be reflected on the portal, so it would be great if we can reduce that time. Review collected by and hosted on G2.com.
Intuitive and easy to use with helpful insights and logs — reviewers mention the platform’s dashboard and visual reports make it easy to monitor servers and resources.
Excellent customer support and onboarding — support teams are responsive and assist throughout setup.
Quick and smooth integration — deployments are straightforward and assets show up quickly on the platform.
Real-time visibility and notifications — provides clear alerts, graphs, and real-time logs that help teams stay on top of security issues. Review collected by and hosted on G2.com.
Asset onboarding can feel slow at first, so it may take a noticeable amount of time before systems fully appear in the portal.
Reporting and customization also seem limited. Some users may find it difficult to modify existing reports or build custom ones beyond the default templates. Review collected by and hosted on G2.com.
Customer support has been great, and the platform is really easy to use. Setup was straightforward, and the integration was quick. Assets showed up right away in the platform when deploying, which gave us much better visibility. The AI search is also a big plus; it makes it easy to find what you need and get a quick overview. Review collected by and hosted on G2.com.
We’d like to schedule a monthly meeting to confirm everything is running smoothly. This has been requested on our side, and we’d like to include it in the contract as part of ongoing customer support and a regular health check. Review collected by and hosted on G2.com.
Overall, using the Cognna product has been a positive experience, and it meets my expectations. Review collected by and hosted on G2.com.
The report is prefixed and makes it hard to modify or build your own customized report. Review collected by and hosted on G2.com.
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