Their automated billing and payroll is pretty good. Review collected by and hosted on G2.com.

First of all, they do not deliver on most the things they sell to you in their sales pitch. On top of that, their customer service is terrible. Every time we raise issues with them, they say that they will look into it and then the issues is never fixed. For example, right from the beginning, some of our customers were not receiving their monthly statements. They were never able to fix that. We have also had customers delete their credit card payments or sign up for an account and not add a credit card. Then they book courts or lessons and charge them to their account and skip out on paying for them. There are many more examples of how this software has failed us, but the latest example is that some of our programs disappear after we create them and the only way we find out is when we go back to check on registration numbers. They will lock you into paying for 3 or 5 years and once they do, they provide no service and increase your prices. I would never recommend this software to anyone. Review collected by and hosted on G2.com.

Club Automation is simple to use, extremely fast and responsive, cloud-based so I can access it from multiple locations, including my phone, and very stable. The join online feature is fantastic, and the promo code option works really well; we use it a lot. I use the financial reporting for accounting, and it works great for me. I also really like tracking membership sales throughout the month, and I use that a lot. I can review past-due accounts and follow up with members. The communications portal works great for sending updates and keeping members up to date on what's going on in the club. The door access system works great too. Club Automation was very thorough when we transferred over, and we’re very happy we switched from Jonas. I’d rate it a 10 out of 10 for recommending it. Review collected by and hosted on G2.com.

I find the membership reporting could be better. Club Automation tracks memberships well, but drilling down to the members inside a membership can be a challenge and isn’t as streamlined as I’d like. The initial setup also had a learning curve and required some work. Review collected by and hosted on G2.com.

I like that Club Automation helps our gym track all of our guests and members, ensuring payments run smoothly and allowing us to view daily check-ins. I find it easier to track with Club Automation instead of using more difficult software. What I like most about Club Automation is the ability to see our daily reports and keep track of the KPIs on a daily occurrence. The initial setup didn't take too long and went by very smoothly. I would recommend it a 10! Review collected by and hosted on G2.com.

What I think could be improved is an easier ways to book appointments. I suggest you could make a new appointments tab when it comes to scheduling members for private lessons instead of going through multiple tedious steps. Review collected by and hosted on G2.com.

I find Club Automation fairly straightforward, and I have minimal errors once I’ve learned the process. It’s the same every time. Review collected by and hosted on G2.com.

Sometimes Club Automation is finicky with our outdoor opening process and has payment issues. The initial setup was hard, and nobody understood everything until we practiced. I’d also like to be able to sell specific materials together. Review collected by and hosted on G2.com.

How effective the program is regarding taking payments and booking. It has a great UI/UX and allows for overall performance to be smooth. Ai is no need with club auto, It is good for pricing, supporting out system and has great integrations, intelligence is key with that system Review collected by and hosted on G2.com.

I dislike that AI is not as prominent on club auto. Review collected by and hosted on G2.com.

It’s easy to use and really helpful for keeping track of our members. Review collected by and hosted on G2.com.

Sometimes I register people for a class or activity, and for some reason they don’t end up getting added to the class. Also, it can be hard to understand how some of the processes work, like paying early for membership or how that’s supposed to be handled. Review collected by and hosted on G2.com.

Ease of use and consistent performance. Overall, it’s been a positive addition to our workplace and has fit in smoothly with how we work. Review collected by and hosted on G2.com.

The booking sheet doesn’t fit properly on my iPhone screen, so it’s hard to view everything without scrolling or adjusting the display. Review collected by and hosted on G2.com.

Club Automation is very different from our previous software, but after using the new software for 6 months now, it has streamlined our business and saved me time each day! The software is great and manages our busy gym business very well. Review collected by and hosted on G2.com.

The personal training schedule- we came from using Mindbody for that portion of our business and Club Automation is pretty antiquated compared to Mindbody, however I have heard that a scheduling update is coming soon! Review collected by and hosted on G2.com.

The ability to easily create new sessions Review collected by and hosted on G2.com.

Can be difficult to fully understand statements Review collected by and hosted on G2.com.

They’re very transparent about costs, and their customer service is genuinely helpful. Review collected by and hosted on G2.com.

It’s less intuitive for employees than our previous software. Review collected by and hosted on G2.com.