CloudTalk Reviews (1,850)

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Reviews

CloudTalk Reviews (1,850)

View 1 Video Reviews
4.4
1,850 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and reliable call quality of CloudTalk, highlighting its intuitive interface that simplifies communication and call management. Many appreciate the seamless integration with CRM systems, which enhances productivity and organization. However, some users note occasional call connection issues that can disrupt the experience.

Pros & Cons

Generated from real user reviews
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Meherul M.
MM
Meherul M.
Social Game Changer
Small-Business (50 or fewer emp.)
"HubSpot & Zapier Native Integrations Make Automation Effortless"
5/5
What do you like best about CloudTalk?

Native integration with Hubspot and Zapier that make any automation easier Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

SMS does not push as an SMS log; instead, notes in HubSpot and the Call tree can't be edited midstream. Every time there is a change, I have to start over. Review collected by and hosted on G2.com.

Batiste L.
BL
Batiste L.
BDR
Enterprise (> 1000 emp.)
"Makes Cold Calls Easier and More Effective"
4.5/5
What do you like best about CloudTalk?

It’s really helpful for improving how I do cold calls, and it makes my work a lot easier. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

Not much to say, to be fair. It really helped me a lot, and I don’t have anything bad to say about it. Review collected by and hosted on G2.com.

Dani .
D
Dani .
Administrador
Small-Business (50 or fewer emp.)
"Parallel campaigns useful, but insufficient training"
3.5/5
What do you like best about CloudTalk?

Parallel calling campaigns allow for better utilization of lists. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

The training for the program is terrible, they practically leave you on your own assuming you have to know the program with just a 30-minute video. Review collected by and hosted on G2.com.

Enno B.
EB
Enno B.
CRO
Small-Business (50 or fewer emp.)
"Easy Onboarding/Offboarding with a Great Dashboard and Helpful Analytics"
5/5
What do you like best about CloudTalk?

I love how easy it is to use, especially when onboarding and offboarding people. The dashboard is also really good, and the analytics are helpful. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

Automations and the call back flow. So that the same person get's the call back Review collected by and hosted on G2.com.

Luis Alberto H.
LH
Luis Alberto H.
Webmaster
Small-Business (50 or fewer emp.)
"Easy-to-Use Calling Platform for Outbound Campaigns"
4.5/5
What do you like best about CloudTalk?

CloudTalk is very easy to use, the call quality is good, and the automation features help us manage outbound campaigns efficiently. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

Some features can feel a bit limited for advanced outbound workflows Review collected by and hosted on G2.com.

Verified User in Arts and Crafts
UA
Verified User in Arts and Crafts
Small-Business (50 or fewer emp.)
"Makes handling customer calls much easier"
4/5
What do you like best about CloudTalk?

What I like most about CloudTalk is how easy it is to use in day-to-day work. The interface is clear and intuitive, so managing calls doesn’t feel complicated. It also has really helpful features like call recordings and analytics that make it easier to improve how we talk with customers and stay organized as a team. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

One thing that could be improved is the occasional call quality issues or delays, especially when the internet connection isn’t perfect. Also, some parts of the interface or settings can take a bit of time to find at first. Overall it works well, but a few improvements in stability and navigation would make the experience even better Review collected by and hosted on G2.com.

Richard L.
RL
Richard L.
Customer Development & Strategy
Small-Business (50 or fewer emp.)
"CloudTalk Makes European Outbound Calling Easy with Helpful Analytics"
5/5
What do you like best about CloudTalk?

I've been using CloudTalk mostly for outbound calls to countries all around Europe. Additionally, I've also used their number porting to get foreign numbers to increase chances of connection with my prospect. Everything went well so far. The theme has been very helpful also with testing new features, and I really liked the analytics behind the calling. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

Overall, the price is a little on the higher side, but you get what you pay for, right? Review collected by and hosted on G2.com.

Shreya  R.
SR
Shreya R.
Sales Development Representative
Mid-Market (51-1000 emp.)
"Streamlined calling and tracking experience with smooth CRM integration"
5/5
What do you like best about CloudTalk?

CloudTalk has made it incredibly easy to manage and track all my sales and customer calls in one place. I love how seamlessly it integrates with CRMs like HubSpot and Apollo I can log calls, notes, and follow-ups automatically without switching tabs. The call quality is reliable, and features like call recording and analytics make it easy to review performance and improve conversations. It’s definitely helped boost productivity in my daily outreach. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

Sometimes, the desktop app can lag a bit when handling multiple outbound calls at once or syncing with other tools in real time. I’d also love to see more customization options for reporting dashboards. But overall, these are minor issues compared to the efficiency it brings to our workflow. Review collected by and hosted on G2.com.

David M.
DM
David M.
Student Sucesss Manager
Mid-Market (51-1000 emp.)
"User-Friendly and Reliable, But Needs Better Call Feedback"
4/5
What do you like best about CloudTalk?

I've been using CloudTalk for a couple of months and I've had a good experience. The best thing is the interface; it is intuitive and user-friendly, it's not very hard to use it and get accustomed to it. The other thing I find useful is the settings; I find it easy to customize and change the setup in order to get the best out of this tool. Lastly, I've never had big or complex technical issues with it, so I think it has been a good experience overall. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

There is something that I really don't like and it's pretty much a headache for me. Sometimes, when I call certain numbers, I don't get a dial tone. It's irritating. I understand this might be caused by the actual line that I'm calling, but the fact that there is no feature or alternative that lets you hear something when there's no actual dial tone makes it very hard to manage the call. I really wish there was a way to manage this situation other than waiting in silence watching the time on the screen go by. Review collected by and hosted on G2.com.

Raquel V.
RV
Raquel V.
Customer Success Ops & Strategy Lead
Enterprise (> 1000 emp.)
"Intuitive Interface and Seamless Calling—Perfect for Managing Clients"
5/5
What do you like best about CloudTalk?

There are many qualities I could mention here! I believe the UX/UI team really worked tirelessly to create a product that is visually very intuitive, like a cell phone screen on a computer. There's no difficulty in making calls at all!

Furthermore, I can use the platform to make international calls without any issues. The difference is that I can also receive calls, which is incredible!

The call history is saved, which is great because I always need to review my calls to improve contact with leads and clients. And I can also build a contact list, and that is awesome since I manage a complex client portfolio! Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

I haven't really had any problems using the platform yet. Review collected by and hosted on G2.com.