I like that there are numerous numbers available to call prospects. Especially the smart router and automated dialer. It has helped me have more conversations with prospects and increase my sales revenue. Review collected by and hosted on G2.com.

It can use a lot of bandwidth for wifi speed and the calls can sometimes have bad connection Review collected by and hosted on G2.com.

As an auditor, what I value most is the quality and accessibility of the recordings. I can review any call in seconds, filter by agent, date, or duration, and do my auditing work much more efficiently. Review collected by and hosted on G2.com.

Predefined reports are useful but somewhat limited for detailed audit work. I would like to be able to customize the reports more and export them in different formats according to the needs of each evaluation. Review collected by and hosted on G2.com.

It’s a digital service, and we can sync contacts with Pipedrive. Review collected by and hosted on G2.com.

We started using CloudTalk with certain expectations based on what was promised during the sales process. Unfortunately, the product didn’t meet our needs, and it wasn’t the solution we believed we were signing up for.

When I requested a refund, it was rejected, even though the software didn’t align with our requirements. I also felt that our concerns weren’t properly acknowledged or fully understood.

Overall, my experience with the support team was disappointing. The support didn’t come across as expert-level, and it seemed like the sales process didn’t accurately match us with the right product for our business needs.

I’m very disappointed with the overall experience and, based on this, I would not recommend CloudTalk for B2B customers who need a reliable solution that truly fits their requirements. Review collected by and hosted on G2.com.

I like that CloudTalk helps in keeping in contact with our international customers between the USA and Finland, making long-distance communication easier. It's great that CloudTalk integrates with Pipedrive, which is beneficial for our workflow. The initial setup process of CloudTalk was easy, which I appreciated. Review collected by and hosted on G2.com.

The dialer options that are readily available are for campaigns and we mostly use it for 1-to-1 calls and the keypad is a process to bring up from within the CloudTalk dashboard. Review collected by and hosted on G2.com.

First of all the support is quick to get to their customer support staff is well trained and so many great people in them.

Second the dialer is smooth, the UI of the whole dashboard and dialer is brilliant. Review collected by and hosted on G2.com.

the only downside i felt was they don't give out SMS services in the starter plan. Review collected by and hosted on G2.com.

CloudTalk offers very solid voice quality and an impressive range of features for modern call management. The integration with our CRM is seamless and helps the team stay organized. We appreciate the reliability of the connection and the variety of tools available for handling high call volumes. Review collected by and hosted on G2.com.

The user interface is not always intuitive, which makes the onboarding process for new employees more time-consuming than it should be. Navigation can feel cluttered at times. Furthermore, the pricing is quite high compared to other solutions on the market, so the price-performance ratio could definitely be better. Review collected by and hosted on G2.com.

CloudTalk stands out for its ease of use and pricing flexibility. As a small team with very specific outbound needs, we didn’t want to overpay for enterprise features we wouldn’t use. Compared to other tools we evaluated, CloudTalk offered a package that was actually aligned with our size, call volume, and budget without unnecessary complexity.

I had previously used CloudTalk about two years ago in another team, and at the time there were a few usability gaps that created friction. This time around, it’s clear the product has matured. The issues that were frustrating before seem to have been addressed, and the platform feels more stable and polished overall.

For a lean team running structured outbound, it strikes a good balance between functionality, flexibility, and cost control. Review collected by and hosted on G2.com.

I found that support was response times felt slower than expected when I ran into integration issues. To be fair, the root cause wasn’t Cloudtalk itself but the CRM integration, so I resolved them myself in the end.

Another limitation is international coverage. Some countries can’t be called, and while there’s likely a predefined list, it's a bit tiresome to understand the logic why. It’s also impractical to upgrade or pay extra just to place a one-off call to a specific country. Clearer documentation and more flexible pricing for occasional international calls would improve the overall experience. Review collected by and hosted on G2.com.

CloudTalk has a very easy onboarding process and a smooth, fast mobile app. It let us call potential customers from local phone numbers, which significantly increased how many people answered our calls. Review collected by and hosted on G2.com.

We would like incoming calls in CloudTalk GO to be distributed among different users or having specific number paired with specific user would be great. Review collected by and hosted on G2.com.

I like how easy CloudTalk is to use and how reliable the call quality is. It makes managing calls and staying organized much more efficient. Review collected by and hosted on G2.com.

There are a few features that can take a little time to get used to, but overall the platform works really well for me. Review collected by and hosted on G2.com.

Overall, I’m happy with the performance, the AI features, the call recording, and the integration with our CRM. Review collected by and hosted on G2.com.

I’ll call lead X, and it shows that I’m calling lead Y. It also mixes up the countries. It doesn’t really affect me directly, but it does change the call records in the app. Review collected by and hosted on G2.com.