Dashboard view and statistic details. Call wrapup is easy and quick Review collected by and hosted on G2.com.

I cannot answer calls with the button on my Jabra headset. I used this feature for every call in Teams and Skype over the past 10 years. I really miss this.

The app doesn't remember the app-window location after a Windows restart. You have to drag the app to it's desired position every time you restart Windows.

The app doesn't reliably stay on top of other windows.

Copy pasting phone number into the app window is sometimes tricky to do, because it will immediately start assuming country code if you paste a number without a country code. Review collected by and hosted on G2.com.

I appreciate how efficient and user-friendly CloudTalk is. I like how streamlined the workflow is, especially with features like tagging, note-taking, and automated call handling which make it easy to stay organized in high-volume outbound sessions. It's clearly built with productivity in mind. Review collected by and hosted on G2.com.

There are often call delays which sometimes cause early call friction. Review collected by and hosted on G2.com.

What I value most is how simple and intuitive the setup is. The call flows, number assignment, and user management are very well handled. Additionally, since it's such an easy-to-understand platform, explaining it to collaborators is quick and uncomplicated, which saves me a lot of time on a daily basis. Review collected by and hosted on G2.com.

It's not something that affects me directly, but the collaborators do mention it quite frequently. When changing the status from "Idle" to "Online," the app sometimes gets stuck loading and needs to be restarted to work. It's not serious, but there is room for improvement there. Review collected by and hosted on G2.com.

The AI-generated feedback is helpful, the transcripts are good, and the dashboard is clean and easy to use. Review collected by and hosted on G2.com.

There are too many installations I have to do. I wish there were just one app where I could do everything in one place. It’s also hard to find the call transcripts when I need them. Review collected by and hosted on G2.com.

The platform is very intuitive and easy to set up. The call quality is consistently clear, and the integration with other tools makes it simple to manage communications from one place. Review collected by and hosted on G2.com.

The new dashboard has room for improvement. Actions like creating users or updating passwords sometimes don't work as expected, and the history tends to freeze occasionally, requiring a page reload. These issues didn't exist in the previous version. Review collected by and hosted on G2.com.

The best thing i liked in Cloud Talk is their support, I am not explaining in depth, i have one issue on my dashboard so I use the Cloud Talk Support Chat | #372781 - ND / Dashboard Zoom issue and they just solve it very quickly. Review collected by and hosted on G2.com.

Not a complaint, but a suggestion, whenever I click the phone button, I use the browser to make calls. However, I have to select the browser option every time. If possible, could you integrate a feature that allows direct calling through the browser and not asking for app? Review collected by and hosted on G2.com.

Easy to use, and it’s simple to switch between numbers. Call quality is good as well. Review collected by and hosted on G2.com.

Using it on MacBook and when I call on my normal phone, it automatically uses CloudTalk, not the default phone system. I need to switch back all the time. That's annoying:( Review collected by and hosted on G2.com.

The ease of linking it with HubSpot. Data synchronization is instantaneous and workflows become much more agile. It is key to having all the information centralized effortlessly. Review collected by and hosted on G2.com.

I have noticed some instability when changing availability statuses. Sometimes there is a lag that prevents agents from marking themselves as available, which means the team is ready to work but the system does not assign them calls. It is an intermittent issue but it significantly affects our productivity metrics. Review collected by and hosted on G2.com.

The automatic call flows saved us a lot of manual work. We can set schedules, redirects, and messages without relying on anyone technical to do it. Review collected by and hosted on G2.com.

At first, setting up some automated workflows may seem overwhelming if you're not familiar with this type of platform. But the truth is that once you start exploring it, you realize how easy and intuitive it is, and in no time you have everything working without the need for technical knowledge. Review collected by and hosted on G2.com.

Simple interface and clean looking - easy to navigate the web browser Review collected by and hosted on G2.com.

No way to set out of office texting. Admin permissions needed to change voicemail for ICs. Text notifications are very inconsistent and easy to miss. Review collected by and hosted on G2.com.