What I like most about CloudTalk is how easy it is to get up and running while still having all the features you actually need. The setup was quick, the interface feels intuitive, and the integrations with our CRM make it simple to keep everything in one place. I’ve also found the call routing and automation really helpful for handling volume without adding extra admin work, and the analytics give clear insights into performance. Overall, it feels like a reliable, well-designed platform that just makes day-to-day calling smoother and more efficient. Review collected by and hosted on G2.com.

To be honest, I can’t complain—my experience with Cloudtalk has been great. Review collected by and hosted on G2.com.

CloudTalk is one of the best VIOP phone services I have used both professionally and personally. The cost is very affordable for a start-up company. The chatbot handles many of my support questions very efficiently, but when it can't, a real agent has always been able to provide what I need. We use this system solely for our customer outreach and scheduling both the phone and text message features. I love Cloudtalk and would recommend it to any business. Review collected by and hosted on G2.com.

The initial set-up was a bit cumbersome. I think the instructional aids need to be written more clearly, but the chatbot and live support were able to help me navigate things when I got stuck. Review collected by and hosted on G2.com.

CloudTalk is intuitive and easy to use, and the interface makes day-to-day operations very efficient. Attractive features like the power dialer caught our attention - and have significantly improved our team’s productivity by reducing manual work and allowing us to reach more contacts in less time.

The analytics and reporting dashboards are especially useful, as they give us clear visibility into pickup rates, agent performance, and overall activity, which helps us identify areas for improvement and optimize our outreach strategy.

Since switching to CloudTalk, we’ve seen a significant increase in our pickup rates, as well as a smoother and more reliable calling workflow. The call tagging and note features make it easy to track conversations and maintain context across the team, which has improved collaboration and follow-ups.

One unexpected benefit has been how easy it is to monitor performance and make quick adjustments using the real-time analytics. This has made it much easier to iterate on our calling approach and continuously improve results. Review collected by and hosted on G2.com.

One limitation we’ve encountered is the inability to mute incoming calls while an agent is already on an active call. Currently, when a second call comes in, agents are forced to reject it rather than mute or temporarily silence the notification. This can disrupt their workflow and creates additional manual work, as they need to remember to call the contact back afterward instead of handling it seamlessly within the platform.

This has an impact on efficiency, particularly for high-volume teams, as it increases the risk of missed connections and adds friction to the calling process. It would be extremely helpful to have the option to mute incoming calls or automatically place them in a temporary holding state while the agent finishes their current conversation.

Adding features such as incoming call muting, smarter call waiting management, or the ability to automatically queue or defer incoming calls for busy agents would significantly improve the user experience and help teams manage multiple conversations more efficiently. Review collected by and hosted on G2.com.

The dashboard is simple and efficient and allows you to easily configure your callflow; moreover, the support is incredibly responsive for any help and problem resolution. Review collected by and hosted on G2.com.

Just a tiny bit more effort in terms of ergonomics and design for the dashboard and everything will be perfect! Review collected by and hosted on G2.com.

I really like the ability to issue different phone numbers that can mask numbers for our team members. The call routing technology is simple and easy to use. It has a great GUI, which nontechnical users can manage easily, allowing both the tech team and the customer success teams to get what they need. Managers can also see the frequency of calls, schedule shifts, investigate missed calls, and review transcriptions. The initial setup of CloudTalk was one of the easiest solutions for our engineering team, making it straightforward to administer. Review collected by and hosted on G2.com.

I think that the analytics could be improved, especially in how our leadership views it. Another thing that could be better is the pricing. We feel like we're a decent-sized company and looking to add quite a few number of seats puts us in the medium user base, but there aren't really good solutions whether it's in pricing or in grouping logins together. Review collected by and hosted on G2.com.

It gives us access to international phone numbers at a relatively low cost, and is mostly reliable. Review collected by and hosted on G2.com.

It's a small thing, but when someone says, "Oh, I tried calling and couldn't get through," there is no simple way for us to just test the CloudTalk system and make sure there's not a problem. And there's no way for us to test call flows to check they're configured correctly (e.g.: if we can hear voice welcome messages, that redirects work, etc). The simplest way is of course to actually call the number in question from a cell phone, but that is not always a very cost effective testing option, particularly as our team work remotely in different locations across the world. Review collected by and hosted on G2.com.

In the call history there is a check mark once the call was already solved for another teammate. Is very helpful so you don't call twice the same customer Review collected by and hosted on G2.com.

Sometimes if you set a status like paperwork but there are too many calls in queue if you are not fast enough the call will enter to you, but i read they will improve this in june Review collected by and hosted on G2.com.

I really like CloudTalk's technology, which is very accurate, and the call quality is very good. The price is fair, and that's important to me. Additionally, the call recording feature is a big advantage, as I can use these recordings for both feedback and employee training. Their API works very well, allowing full integration with the data from our management tool. The initial setup process was smooth. Review collected by and hosted on G2.com.

I had difficulty in hiring the service during the pre-sale. The commercial area was not very efficient when I needed to hire. After the 14-day trial, I spent about 10 days trying to contact to activate my account, and that was a bit annoying, as I was unable to use the service, even after integrating everything into my system. Review collected by and hosted on G2.com.

I like how easy CloudTalk is to use. It's really user-friendly, and I never experience connectivity issues, since it’s always up and running smoothly. Review collected by and hosted on G2.com.

A few things that could be improved are maybe a few options for less clicks when I'm making phone calls in my CRM platform. It would also be great to integrate the calling function directly from my CRM. Another feature I'd like is being able to send text messages from CloudTalk. Review collected by and hosted on G2.com.

I really like CloudTalk's single dashboard for tracking calls, making it much more convenient for our sales and support teams. We can easily see who's making calls and get detailed hourly and weekly reporting. This has simplified and streamlined our data gathering. The AI sentiment analysis is another standout feature, helping us understand the outcome of calls and suggesting follow-up actions. The AI summary notes are a huge time-saver, automatically generating notes during calls so we don't need to manually type them out. I also like how CloudTalk seamlessly integrates with HubSpot, automatically reflecting calls and notes without needing manual input. Lastly, setting up CloudTalk was straightforward, and the support team was very helpful, making the whole process smooth. Review collected by and hosted on G2.com.

So when there's an inbound call, let's say if a specific client is having a conversation with someone from our sales team, and I need to transfer this call, I wasn't able to first talk with the team member before transferring. Earlier, there wasn't any option where I could first talk with the team member and then transfer the call, but now it has been fixed. Review collected by and hosted on G2.com.