Honestly, what makes my life easiest is the Hubspot integration. Our team uses Hubspot, and I love that when a call comes in, the client’s profile automatically pops up on the screen. It’s also really great how easy it is to buy local numbers from other countries for our international campaigns. It’s not perfect, though—sometimes the desktop app freezes a bit and you have to restart it. Review collected by and hosted on G2.com.

I think the biggest day-to-day headache is the app’s stability. Like I mentioned earlier, sometimes it just freezes or suddenly gets a bit clunky for no clear reason. When you’re in peak call hours or have an important client on the line, it’s incredibly frustrating to have to force-quit the app and reopen it just to keep going.

And the analytics module could definitely be better. The basic reports are fine. Review collected by and hosted on G2.com.

Their Conversation Intelligence feature is really useful. It feels like we can build our own sales coach with it. Review collected by and hosted on G2.com.

A minor UX improvement: the date selection for the call log filter could be smoother. Also, when I select a specific call log and try to view the full details, clicking it opens in the same tab. It would be a better experience if the details opened in a new tab instead. Review collected by and hosted on G2.com.

CloudTalk has exceeded our expectations in every way! The platform is intuitive, making it easy to onboard our team and integrate with our existing tools. The call quality is crystal clear, and the advanced features—like smart routing and real-time analytics—have significantly improved our workflow.

What truly stands out is the exceptional customer support. The team is proactive, quick to respond, and always goes the extra mile to ensure a smooth experience. If you're looking for a reliable and scalable VoIP solution, CloudTalk is the way to go! Review collected by and hosted on G2.com.

Nothing much as downsizing for me.

It is a great tool Review collected by and hosted on G2.com.

I like that CloudTalk helps us when we're understaffed. We're not a big company, so it's great to have an AI voice agent that can pick up calls at any time of day. We don't miss calls when people are in meetings. It was very easy to set up, quite quick, and you don't have to be technical. Review collected by and hosted on G2.com.

I mean, it doesn't do everything, so you do need a CRM like HubSpot or other alongside it. And it doesn't broadcast anything or raise awareness through socials. But it's great for phone, but it doesn't go beyond that. Review collected by and hosted on G2.com.

Having the call history, recordings, and metrics on a single platform saves the team time and allows for more efficient tracking of each interaction with customers. Review collected by and hosted on G2.com.

Perhaps it could be integrated so that several users (who make calls) could use a single user account for all to make calls from one number. For example: The entire Customer Service team could use only one username and password simultaneously and call from the number they have assigned, and a type of description could be added for the general user in which the order of the people who have access to this account can be maintained. Review collected by and hosted on G2.com.

What I value most about Cloudtalk is the ease of tracking calls directly from the CRM (HubSpot). Before, we used to waste time searching for recordings or manually noting what was discussed with each client, and now the entire recording is logged in the client's contact.

I also find the call queue feature very useful. When the team is busy, clients don't go unanswered, and this is reflected in the contact rate. In sales, a missed call can be an opportunity that doesn't come back. Review collected by and hosted on G2.com.

Password management in the new dashboard is quite more cumbersome than in the previous panel (https://my.cloudtalk.io/). Before, the process was straightforward and quick, but now there are more intermediate steps and it's not well indicated where to do it. For a sales team where agent turnover is frequent, resetting access should be something agile and uncomplicated. It's a detail that seems minor but in day-to-day operations generates small frictions that accumulate. Review collected by and hosted on G2.com.

I like how CloudTalk brings internet calling, video calls, messaging, screen sharing, and conference calling together in one platform. I also appreciate features such as the automated attendant and hold music, which help create a more professional communication experience while making it easier to manage customer interactions efficiently. Review collected by and hosted on G2.com.

One area that could be improved in CloudTalk is the occasional call quality and connection stability issues, especially during high traffic periods. The mobile application can also be improved to provide a smoother and more consistent user experience. In some cases, notifications and call syncing may feel delayed. Additionally, simplifying certain settings and improving the reporting customization options would make the platform even more efficient and user-friendly. Review collected by and hosted on G2.com.

The call quality is very stable even with international routing, which is not always the case with VoIP tools. Setup is also fairly quick—you don’t need a heavy IT process to get started. Review collected by and hosted on G2.com.

One is that advanced reporting and analytics can feel a bit restricted unless you’re on higher-tier plans. Smaller teams may find they need more detailed customization than what’s available out of the box. Review collected by and hosted on G2.com.

What I like most about CloudTalk is the combination of usability and productivity.

The integration with CRM systems like Pipedrive works very well and helps keep the sales workflow structured and efficient.

Additionally, features such as click-to-call, call recording, analytics and the overall intuitive interface make daily outbound work significantly easier and more scalable for sales teams. Review collected by and hosted on G2.com.

What I also appreciate is the reliability and call quality during daily outbound operations.

Compared to many other VoIP solutions, CloudTalk feels stable and professional, especially when handling larger call volumes.

The possibility to manage international numbers, monitor team performance and keep communication centralized in one platform is a major advantage for modern B2B sales teams. Review collected by and hosted on G2.com.

What I like most about CloudTalk is its user-friendly interface and reliable call quality. It’s easy to navigate, even for new team members, and the analytics features are very helpful for tracking performance and monitoring productivity. I also appreciate how smoothly it integrates with other tools we use, which makes our daily workflow more efficient and organized. Review collected by and hosted on G2.com.

There are times when communication with customer support can be a bit challenging, especially when addressing more specific or technical concerns. Occasionally, there can also be minor delays or system lags during peak hours. However, the support team is generally patient and approachable, and they do their best to assist. Review collected by and hosted on G2.com.