# CloudNine Reviews **Vendor:** CloudNine Discovery **Category:** [eDiscovery Software](https://www.g2.com/categories/ediscovery) **Average Rating:** 4.6/5.0 **Total Reviews:** 18 ## About CloudNine CloudNine Review makes eDiscovery simple and efficient. With fast, self-service data ingestion, streamlined review workflows, and seamless production capabilities, our intuitive platform delivers an exceptional user experience. Designed for law firms and enterprises, CloudNine Review empowers teams to take control of their eDiscovery process with powerful, world-class review functionality and all in one easy-to-use solution. ## CloudNine Reviews ### 1. CloudNine’s Intuitive Interface Makes Workflow Management Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Ravikant K. | Senior Financial Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about CloudNine?** CloudNine stands out for its intuitive and user-friendly interface, which makes it easy to manage tasks without a steep learning curve. I really like how smoothly it handles workflows and keeps everything organized in one place. **What do you dislike about CloudNine?** While CloudNine is generally reliable, there are a few areas that could be improved. At times, the interface can feel slightly slow when handling larger tasks or data, which affects overall efficiency. Some features are not very intuitive at first and require a bit of time to understand. **What problems is CloudNine solving and how is that benefiting you?** Before using CloudNine, managing workflows and keeping track of tasks was time-consuming and often unorganized. Communication gaps and manual processes made it difficult to stay efficient. With CloudNine, everything is now centralized, making it much easier to manage tasks, collaborate with the team, and track progress in real time. This has significantly improved productivity, reduced errors, and saved a lot of time in daily operations. Overall, it has streamlined our workflow and helped us work more efficiently with better results. ### 2. Simplifying Complex Data Management with CloudNine **Rating:** 4.0/5.0 stars **Reviewed by:** jahan a. | Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about CloudNine?** What I like best about CloudNine is how simple and stress-free it makes managing everything in one place. The interface is clean and easy to understand, so you don’t waste time figuring things out. It feels like the platform is actually designed keeping users in mind, not just adding features for the sake of it. Another thing I really appreciate is its reliability everything runs smoothly without unnecessary glitches, which makes a big difference in day-to-day work. It also saves a lot of time by automating tasks that would otherwise be repetitive. Overall, it just makes work more organized and efficient without feeling complicated. **What do you dislike about CloudNine?** One thing I dislike about CloudNine is that it can feel a bit limited when you need more advanced features or customization. It works great for standard use, but once your requirements grow, you might find yourself wishing for more flexibility. Another issue is that sometimes the performance can slow down, especially when handling larger workloads or multiple tasks at once. It’s not a dealbreaker, but it can interrupt the workflow. Also, the support and documentation could be better. When you run into issues, it’s not always easy to find clear answers quickly, which can be frustrating when you’re on a deadline. **What problems is CloudNine solving and how is that benefiting you?** CloudNine is basically taking a very messy and overwhelming process like collecting, reviewing, and analyzing thousands of documents, emails, and files and making it simple and manageable. Instead of juggling multiple tools or doing things manually, everything is available in one platform where you can upload, review, and organize data quickly. What I like is that it saves a lot of time. Tasks that would normally take hours or even days like searching documents, filtering irrelevant data, or preparing files can be done much faster with automation. It also reduces effort because the system handles things like deduplication and data filtering on its own. Another big benefit is cost control. Since it streamlines the whole process and reduces manual work, it helps cut down operational costs, which is especially useful for firms handling multiple cases or large datasets. Overall, CloudNine is solving the problem of complex data management in legal and investigation work, and it benefits me by making the workflow faster, simpler, and more efficient without needing too many resources or tools. ### 3. CloudNine Review Simplifies Document Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Gail Z. B. | Firm Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about CloudNine?** It's easy to learn and intuitive. Reviewing documents in CloudNine is more efficient than the dinosaur predecessors. **What do you dislike about CloudNine?** The only constructive criticism I have would be to allow users to change the background color. **What problems is CloudNine solving and how is that benefiting you?** In the past, we reviewed hundreds of boxes of documents with thousands of pages. CloudNine Review eliminates this issue, allowing essential facts and documents to be tagged, making discovery efficient. Multiple users can collaborate effectively. ### 4. Cloud Nine **Rating:** 4.5/5.0 stars **Reviewed by:** J B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about CloudNine?** CloudNine LAW and Explore are two of the best e-discovery programs to use, very efficient and the export settings are top tier. **What do you dislike about CloudNine?** There is really not much to not like with the programs but it can set stuck on large documents at times **What problems is CloudNine solving and how is that benefiting you?** It allows us to process e-discovery documents and export them to any output that the client requires. ### 5. Very positive experience **Rating:** 5.0/5.0 stars **Reviewed by:** Dan O. | Litigation Technology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2023 **What do you like best about CloudNine?** Excellent tool for document review and producing documents. This application is also used for managing exhibits and deposition prep. DOcument tagging is very flexible. **What do you dislike about CloudNine?** When more than one database is open, the image viewer cannot handle both. Seldom is this a problem. **What problems is CloudNine solving and how is that benefiting you?** Provides a simple tool for reviewing and marking documents. ### 6. Great software that is easy to log on, user-friendly, has a great layout, and is easy to navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** Tara D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2018 **What do you like best about CloudNine?** Training to use CloudNine was not lengthy. CloudNine was great at searching documents, including tagging, and exporting. Software tailored to our business needs and streamlined the task at hand. **What do you dislike about CloudNine?** I do not dislike anything about CloudNine, the layout is simple, functional, efficient, searching and tagging documents is easy. **Recommendations to others considering CloudNine:** I highly recommend CloudNine, it is a great company tool and solution for searching large amounts of data. This service makes it possible for our company employees to work remotely and still be able to give our clients the best service possible. CloudNine has worked very well for our company and are very satisfied with the service. Well worth the price. **What problems is CloudNine solving and how is that benefiting you?** The document search has eased the task of scanning large amounts of data. Benefits: CloudNine reduced time to review large amounts of data by its ease of search and tagging. ### 7. I used CloudNine as part of fraud investigation for email searches. **Rating:** 5.0/5.0 stars **Reviewed by:** Hyunji C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2018 **What do you like best about CloudNine?** I like the convenience and easiness of the use. The tag function made it easy flag the search results. I was impressed with the ease of use for a first time user. The speed and ease of loading data and being able to review it immediately is a tremendous advantage over other Cloud based platforms. **What do you dislike about CloudNine?** I believe that search function could improve to isolate the data further down. Some of the basic document identification features became cumbersome when a limited number of documents were involved. **Recommendations to others considering CloudNine:** This software is easy to use and very practical! The speed and ease of loading data and being able to review it immediately is a tremendous advantage over other Cloud based platforms. **What problems is CloudNine solving and how is that benefiting you?** Being able to work with large data where it can be shared with multiple employees. ### 8. CloudNine Discovery is good at being really good **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2018 **What do you like best about CloudNine?** CloudNine routinely impresses me with their superior customer service and automated tools that just work. We regularly upload a lot of data to CloudNine’s automated hosting and discovery tool. Their software is easy to use and searching is flexible. **What do you dislike about CloudNine?** I personally didn't have access to the administrative rights so I was dependent on others in my organization to ensure all of the access was appropriate. Not CloudNine's fault or dislike. Just a dislike in the process. **What problems is CloudNine solving and how is that benefiting you?** Help Desk assists us with all technical items including search logic, syntax, and segmenting for multiple document reviewers. ### 9. Great Review Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2017 **What do you like best about CloudNine?** The tool is very easy to use and train others on. It is very cost effective and can be rolled out quickly. **What do you dislike about CloudNine?** Would like to be able to customize views in the review panel. **Recommendations to others considering CloudNine:** Get a feel for the staff and support. They have a great team and are always willing to work no matter what time of day. **What problems is CloudNine solving and how is that benefiting you?** They have provided cost effective solutions with minimal down time. ### 10. Simple Interface **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2018 **What do you like best about CloudNine?** Items were easy to upload. Folder structure was maintained. Quick response to tech support questions. **What do you dislike about CloudNine?** Not able to add check boxes for review tags. **Recommendations to others considering CloudNine:** Simple interface and quick tagging set up if you are looking for a inexpensive E-Discovery tool. **What problems is CloudNine solving and how is that benefiting you?** E-Discovery workflow. ### 11. User friendly review tool backed by personalized customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Katrina C. | Project Manager, Legal Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2017 **What do you like best about CloudNine?** What I like best about CloudNine is the intuitive searching function. It is easy to create complex searches, even as a beginner. You can also easily access your recent searches through a drop down on the main screen. This is much easier than going back to the searching page and re-creating searches that you didn't save. **What do you dislike about CloudNine?** This isn't really a dislike, but I do wish we had the ability to re-name folders "on the fly" in the native tree view. This is done simply enough with an overlay into the folder field, though. **What problems is CloudNine solving and how is that benefiting you?** We are helping our clients, the small to mid-size law firms, get away from reviewing and producing in paper. Once they realize how simple it is to tag and categorize their documents, their review is done much more efficiently - saving both time and money. ### 12. CloudNine Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2017 **What do you like best about CloudNine?** I really like the fact that CloudNine is browser-based, so you can use it on any device. This is great when I want to review documents but I do not have my laptop with me. I also love how intuitive and user-friendly it is, and the team at CloudNine has been amazing in answering any questions I have and assisting as I learn the program. **What do you dislike about CloudNine?** There is not much to dislike that I have found so far. The tools for redaction and annotation are great, but it would be nice not to have to re-select the tool you want as you go from page-to-page in the image. **What problems is CloudNine solving and how is that benefiting you?** I am using CloudNine to manage a large set of e-mails and native documents (400+ GB). The biggest benefits so far for our team are that the program is so easy to learn and use, and that there are no limits to the number of reviewers you can have on a project. This has allowed us to get through our very large set of documents in a much shorter time frame. ### 13. Intuitive design, fantastic platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Molly C. | Litigation Support Specialist, Legal Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2016 **What do you like best about CloudNine?** The custom tagging fields were incredibly useful. Being able to create different types of tagging fields (drop down, custom text, radial buttons) was key to making our review easy and efficient. The custom views for the tagging areas for each individual reviewer allowed me to set up field lists that were specific to each reviewer, so the attorney who reviewed the privilege documents had those tagging fields at the top of the list while the other reviewers had fields specific to their assignment. The system worked beautifully. **What do you dislike about CloudNine?** I really would have liked to have been able to redact while in the platform. That way the redactions could have been done as they were recognized instead of having to mark them, then reanalyze the documents to redact them in Adobe. **Recommendations to others considering CloudNine:** Don't hesitate to try it! **What problems is CloudNine solving and how is that benefiting you?** In my case, the clients wanted to review the documents we had marked as responsive before they were produced. I was able to set them up with logins and review sets so they could easily review the documents without any additional exports/list making, etc. The tool allowed our firm to collaborate on this project not only across our 3 offices, but also with our corporate client. ### 14. Excellent tool with outstanding support **Rating:** 4.0/5.0 stars **Reviewed by:** Charles B. | Cyber Incident Response Handler, Oil & Energy, Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2016 **What do you like best about CloudNine?** CloudNine is an excellent tool, that takes the best of the Relativity review solution, and leaves out all of the fiddily bits that make Relativity excruciating to use. Their upload and processing automatically, and their pricing structure is the best I've seen. **What do you dislike about CloudNine?** I don't really have anything to say here. All of the solutions and even the off the wall requests we've made of CloudNine support has been outstanding. **Recommendations to others considering CloudNine:** Talk to their support, and evaluate the product. The ability to do automatic processing of new data and receive alerts is by far the best feature. **What problems is CloudNine solving and how is that benefiting you?** We have upload all data that needs to be reviewed by the Legal, Compliance, and Internal Audit teams in our company to the platform, and the cloud based solution and automatic processing features allow us to keep costs down and only worry about hosted data. ### 15. The best ediscovery platform for small firms and solos **Rating:** 5.0/5.0 stars **Reviewed by:** Suzanne M. | Managing Shareholder, Legal Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2016 **What do you like best about CloudNine?** CloudNine's best feature is its straightforward ease of use. I co-taught a class on e-discovery at a local law school. We were able to get a class of 20 law students up and running and doing document review in less than 10 minutes. They were able to figure out how the software worked that easily. Plus, the drill down into the data production was impressive. For a small firm or solo, it just makes sense to go with a cloud-based SaaS, and CloudNine is the best of its breed. **What do you dislike about CloudNine?** The tools are a little simple, especially compared to the software used at larger firms. There are a few features that would be really nice to have, like predictive search (AI). But the tools you absolutely must have are all there, all work well, and are easy to use. **Recommendations to others considering CloudNine:** Evaluate all your options. SaaS for e-discovery is still evolving, and you may find that one tool serves your needs better than another. However, having said that, give CoudNine a try. It's very powerful, easy to use, and intuitive. **What problems is CloudNine solving and how is that benefiting you?** E-discovery is a big deal. It's in every court at every level. I just had e-discovery issues in a small claims collections matter. Almost any electronic document production is going to be fraught with problems and produce mountains of data that need to be reviewed, redacted, culled, and produced. Having a scalable tool for the job is imperative, especially for a smaller law firm. CloudNine fits the bill. ### 16. The best SAAS product of the market **Rating:** 3.5/5.0 stars **Reviewed by:** Luiz Fernando M. | Principal Cyber Security Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2016 **What do you like best about CloudNine?** With automated processing of data the product have a great investigations review and is very easy to use. **What do you dislike about CloudNine?** Some times, i have problem with some kinds of file type. **What problems is CloudNine solving and how is that benefiting you?** Because we don't have to buy any software, this tool is very cheapest. ### 17. I have used the product for a document review and document production. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2016 **What do you like best about CloudNine?** That I can store all documents in one place and search by date, author, recipient, etc. **What do you dislike about CloudNine?** I wish the interface did not make you open some files in the native application like .pst, .pdf, .doc., etc. or switch between tabs to do so. Also, I hate that signature images, like a company name or logo appears as a document. **What problems is CloudNine solving and how is that benefiting you?** I'm a lawyer, so I use the product for document productions and document reviews. ### 18. Easy-to-use product for ligitation services and document review. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2016 **What do you like best about CloudNine?** The customer service is excellent and the module is well-organized. **What do you dislike about CloudNine?** It would be helpful if the full document fit on one page instead of having to scroll down. **Recommendations to others considering CloudNine:** Better product than many competitors. **What problems is CloudNine solving and how is that benefiting you?** Litigation-related services, specifically document review. - [View CloudNine pricing details and edition comparison](https://www.g2.com/products/cloudnine-discovery-cloudnine/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+05%3A44%3A46+-0500&secure%5Bsession_id%5D=3d936075-ebfb-4f9e-8c13-ac0446f59f92&secure%5Btoken%5D=44824e57056c2af4fbe115b4893041902661afb1d4bbfb110afa1f87bac3181b&format=llm_user) ## CloudNine Features **Document Collection** - Legal Hold - Document Collection - Document Processing **Document Review** - Document Review - Project Analytics - Project Templates - Automated Review - User Reporting - Permissioned Access - Production **Agentic AI - eDiscovery** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top CloudNine Alternatives - [Everlaw](https://www.g2.com/products/everlaw/reviews) - 4.7/5.0 (710 reviews) - [Logikcull](https://www.g2.com/products/logikcull/reviews) - 4.7/5.0 (514 reviews) - [Relativity](https://www.g2.com/products/relativity/reviews) - 4.6/5.0 (624 reviews)