CloudCall Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use in CloudCall, facilitating seamless communication and integration with their workflow. (11 mentions)

Users value the easy integration of CloudCall with existing systems, enhancing connectivity and collaboration effortlessly. (8 mentions)

Users find the easy setup of CloudCall efficient, allowing quick implementation and seamless integration with existing systems. (5 mentions)

Users love the seamless integrations of CloudCall, enhancing communication with easy setup and responsive support. (5 mentions)

Users commend exceptional customer support from CloudCall, highlighting their commitment and responsiveness in resolving issues effectively. (4 mentions)

Users report poor call quality with frequent drops and unreliable connections impacting their communication experience. (4 mentions)

Users experience audio problems with CloudCall, leading to difficulties in communication during calls. (2 mentions)

Users experience frequent call drops with CloudCall, making the service unreliable and frustrating to use. (2 mentions)

Users report call connectivity issues with CloudCall, making communication unreliable and frustrating during calls. (2 mentions)

Users experience confusing log-in processes and delayed support responses, impacting their overall satisfaction with CloudCall. (2 mentions)

5 Pros or Advantages of CloudCall

1. Ease of Use

Users value the ease of use in CloudCall, facilitating seamless communication and integration with their workflow.

See 11 mentions

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Maitri P.

4.5/5

"Simple Setup, Reliable Call Management"

What do you like about CloudCall?

I use CloudCall to manage calls related to appointments, follow-ups, and internal communication, which makes patient communication easier. I like how

Lexi B.

5.0/5

"Seamless Candidate Contact, 24/7 Accessibility"

What do you like about CloudCall?

I really appreciate how CloudCall has enabled me to smoothly contact my candidates both during and after hours. The mobile app is a standout feature,

2. Easy Integration

Users value the easy integration of CloudCall with existing systems, enhancing connectivity and collaboration effortlessly.

See 8 mentions

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Lexi B.

5.0/5

"Seamless Candidate Contact, 24/7 Accessibility"

What do you like about CloudCall?

I really appreciate how CloudCall has enabled me to smoothly contact my candidates both during and after hours. The mobile app is a standout feature,

Abby R.

Mid-Market (51-1000 emp.)

4.0/5

"Effortless Bullhorn Integration for Streamlined Communication"

What do you like about CloudCall?

The seamless integration with Bullhorn makes it easy to track all candidate and client communication without extra clicks.

3. Easy Setup

Users find the easy setup of CloudCall efficient, allowing quick implementation and seamless integration with existing systems.

See 5 mentions

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Maitri P.

4.5/5

"Simple Setup, Reliable Call Management"

What do you like about CloudCall?

I use CloudCall to manage calls related to appointments, follow-ups, and internal communication, which makes patient communication easier. I like how

Lexi B.

5.0/5

"Seamless Candidate Contact, 24/7 Accessibility"

What do you like about CloudCall?

I really appreciate how CloudCall has enabled me to smoothly contact my candidates both during and after hours. The mobile app is a standout feature,

4. Integrations

Users love the seamless integrations of CloudCall, enhancing communication with easy setup and responsive support.

See 5 mentions

See Related User Reviews

Abby R.

Mid-Market (51-1000 emp.)

4.0/5

"Effortless Bullhorn Integration for Streamlined Communication"

What do you like about CloudCall?

The seamless integration with Bullhorn makes it easy to track all candidate and client communication without extra clicks.

Verified User

Small-Business (50 or fewer emp.)

1.5/5

"Great when it works!"

What do you like about CloudCall?

It is fairly easy to use. I like that it has an SMS feature, it integrates into bullhorn, and I also enjoy that it has caller ID.

5. Customer Support

Users commend exceptional customer support from CloudCall, highlighting their commitment and responsiveness in resolving issues effectively.

See 4 mentions

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Zach Z.

Small-Business (50 or fewer emp.)

5.0/5

"Seamless VOIP That Delivers"

What do you like about CloudCall?

They offer live dashboards with frequent refresh rates, which has been a game changer for our sales and critical calling teams. Real-time metrics disp

Michael M.

Mid-Market (51-1000 emp.)

5.0/5

"Great Cloud-Based Calling Solution for CRM Users"

What do you like about CloudCall?

Straightforward to set up and packed with features. It was incredibly simple to get our sales team up and running with both the app and the desk phone

5 Cons or Disadvantages of CloudCall

1. Poor Call Quality

Users report poor call quality with frequent drops and unreliable connections impacting their communication experience.

See 4 mentions

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Maitri P.

4.5/5

"Simple Setup, Reliable Call Management"

What do you dislike about CloudCall?

Call quality can sometimes depend on internet connectivity, and the interface could be a bit more intuitive. Maybe provide offline services.

Ori A.

Small-Business (50 or fewer emp.)

0.5/5

"good but not great"

What do you dislike about CloudCall?

poor call quality constant disconnects bad service

2. Audio Problems

Users experience audio problems with CloudCall, leading to difficulties in communication during calls.

See 2 mentions

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Verified User

Small-Business (50 or fewer emp.)

2.5/5

"It mostly works however at times the connection could be beter"

What do you dislike about CloudCall?

the call connection can be dodgy where i cannot hear the customer or they cant hear me

Jeff W.

Small-Business (50 or fewer emp.)

4.5/5

"Cloudcall has top tier support, and is a fantastic product"

What do you dislike about CloudCall?

The biggest issues that we have arise from using headsets that don't always behave. Cloudcall itself is terrific.

3. Call Drops

Users experience frequent call drops with CloudCall, making the service unreliable and frustrating to use.

See 2 mentions

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Verified User

Mid-Market (51-1000 emp.)

0.5/5

"CloudCall is not reliable"

What do you dislike about CloudCall?

It is a horrible product and is not reliable. Calls drop often and are not reliable. It does not receive updates.

Kelly P.

Mid-Market (51-1000 emp.)

3.5/5

"Not one of my favorites"

What do you dislike about CloudCall?

Log in is a bit confusing, and you can get lost. Calls drop quite easily. When I am connected to my laptop via my headset, I cannot walk around if I h

4. Call Issues

Users report call connectivity issues with CloudCall, making communication unreliable and frustrating during calls.

See 2 mentions

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Verified User

Small-Business (50 or fewer emp.)

2.5/5

"It mostly works however at times the connection could be beter"

What do you dislike about CloudCall?

the call connection can be dodgy where i cannot hear the customer or they cant hear me

Sreyoshi G.

Small-Business (50 or fewer emp.)

5.0/5

"Great calling service"

What do you dislike about CloudCall?

The call back button is same position as call end button. Sometimes you call back after they hang up

5. Customer Service

Users experience confusing log-in processes and delayed support responses, impacting their overall satisfaction with CloudCall.

See 2 mentions

See Related User Reviews

Kelly P.

Mid-Market (51-1000 emp.)

3.5/5

"Not one of my favorites"

What do you dislike about CloudCall?

Log in is a bit confusing, and you can get lost. Calls drop quite easily. When I am connected to my laptop via my headset, I cannot walk around if I h

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Generally solid and reliable"

What do you dislike about CloudCall?

It's currently not possible to have itemised old call recordings from the archives, so these come through as bulk files with no particular identifiers

Verified User in Staffing and Recruiting

Small-Business (50 or fewer emp.)

8/12/2019

"Great ideas, growing quality"

3/5

What do you like best about CloudCall?

I love the idea of having an app based phone system. They have text messaging as well as call recording and plenty of other features. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Call quality is not the best. Their ideas are great but often times are not the best on roll out. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

8/29/2019

"Good for international calls and monitoring, bad for mobile functionality"

3.5/5

What do you like best about CloudCall?

I like the web-plugin that enables clicking on a number you see online, going straight into a call. You can also enable local numbers so if you call overseas, it appears that you're calling from that country. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

The mobile app is not very well integrated with the desktop application, especially for call-forwarding etc. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

9/26/2019

"Sometimes spotty service"

2/5

What do you like best about CloudCall?

International calling is easier than my other service Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Not constant service, no ability to copy the numbers from incoming calls Review collected by and hosted on G2.com.

Allison T.

Insurance Sales

Mid-Market (51-1000 emp.)

1/4/2019

"EASY TO USE DIALER"

4.5/5

What do you like best about CloudCall?

You have your own private number attached to the system, IT REACHES THE FIRST AVAILABLE AGENT NO MATTER WHAT OFFICE WE ARE IN. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

It doesnt automatically note calls attached to SalesForce Review collected by and hosted on G2.com.

Recommendations to others considering CloudCall:

EASY GOING SYSTEM, ALLOWS MULTIPLE CALLS THROUGH OUT SEVERAL DIFFERENT OFFICES, WHICH ALLOWS US TO HANDLE ALL CALLS WITH CUSTOMERS NO MATTER WHICH OFFICE THEY NEED TO REACH Review collected by and hosted on G2.com.

What problems is CloudCall solving and how is that benefiting you?

Making sure we answer as many calls as possible through out our 12 offices. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Mid-Market (51-1000 emp.)

9/19/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"So east!"

5/5

What do you like best about CloudCall?

I like that I don't need to have a physical phone on my desk to conduct business. It's so easy, it's so unobtrusive, and the sound quality is great! Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

My only complaint with CloudCall is that if I'm not using my headset, it's useless. There have been times where I've tried to put a call on 'speaker' by playing it through my computer and not my headset, and I can't hear a thing. It doesn't matter if my volume is turned all the way off - nothing! Review collected by and hosted on G2.com.

Josh R.

Mid-Market (51-1000 emp.)

1/10/2018

"Best Call Product I've Used"

4/5

What do you like best about CloudCall?

I like how simple and reliable it is to use. We made the switch over to another product and absolutely hated it. We ultimately ended up switching back to CloudCall because everyone liked it and it hardly ever dropped calls. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

I was told by management that the price was a bit high, which is why we ended up switching to a different product before coming back. So I guess I could say I don't like the price. Review collected by and hosted on G2.com.