CloudCall Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use in CloudCall, facilitating seamless communication and integration with their workflow. (11 mentions)

Users value the easy integration of CloudCall with existing systems, enhancing connectivity and collaboration effortlessly. (8 mentions)

Users find the easy setup of CloudCall efficient, allowing quick implementation and seamless integration with existing systems. (5 mentions)

Users love the seamless integrations of CloudCall, enhancing communication with easy setup and responsive support. (5 mentions)

Users commend exceptional customer support from CloudCall, highlighting their commitment and responsiveness in resolving issues effectively. (4 mentions)

Users report poor call quality with frequent drops and unreliable connections impacting their communication experience. (4 mentions)

Users experience audio problems with CloudCall, leading to difficulties in communication during calls. (2 mentions)

Users experience frequent call drops with CloudCall, making the service unreliable and frustrating to use. (2 mentions)

Users report call connectivity issues with CloudCall, making communication unreliable and frustrating during calls. (2 mentions)

Users experience confusing log-in processes and delayed support responses, impacting their overall satisfaction with CloudCall. (2 mentions)

5 Pros or Advantages of CloudCall

1. Ease of Use

Users value the ease of use in CloudCall, facilitating seamless communication and integration with their workflow.

See 11 mentions

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Maitri P.

4.5/5

"Simple Setup, Reliable Call Management"

What do you like about CloudCall?

I use CloudCall to manage calls related to appointments, follow-ups, and internal communication, which makes patient communication easier. I like how

Lexi B.

5.0/5

"Seamless Candidate Contact, 24/7 Accessibility"

What do you like about CloudCall?

I really appreciate how CloudCall has enabled me to smoothly contact my candidates both during and after hours. The mobile app is a standout feature,

2. Easy Integration

Users value the easy integration of CloudCall with existing systems, enhancing connectivity and collaboration effortlessly.

See 8 mentions

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Lexi B.

5.0/5

"Seamless Candidate Contact, 24/7 Accessibility"

What do you like about CloudCall?

I really appreciate how CloudCall has enabled me to smoothly contact my candidates both during and after hours. The mobile app is a standout feature,

Abby R.

Mid-Market (51-1000 emp.)

4.0/5

"Effortless Bullhorn Integration for Streamlined Communication"

What do you like about CloudCall?

The seamless integration with Bullhorn makes it easy to track all candidate and client communication without extra clicks.

3. Easy Setup

Users find the easy setup of CloudCall efficient, allowing quick implementation and seamless integration with existing systems.

See 5 mentions

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Maitri P.

4.5/5

"Simple Setup, Reliable Call Management"

What do you like about CloudCall?

I use CloudCall to manage calls related to appointments, follow-ups, and internal communication, which makes patient communication easier. I like how

Lexi B.

5.0/5

"Seamless Candidate Contact, 24/7 Accessibility"

What do you like about CloudCall?

I really appreciate how CloudCall has enabled me to smoothly contact my candidates both during and after hours. The mobile app is a standout feature,

4. Integrations

Users love the seamless integrations of CloudCall, enhancing communication with easy setup and responsive support.

See 5 mentions

See Related User Reviews

Abby R.

Mid-Market (51-1000 emp.)

4.0/5

"Effortless Bullhorn Integration for Streamlined Communication"

What do you like about CloudCall?

The seamless integration with Bullhorn makes it easy to track all candidate and client communication without extra clicks.

Verified User

Small-Business (50 or fewer emp.)

1.5/5

"Great when it works!"

What do you like about CloudCall?

It is fairly easy to use. I like that it has an SMS feature, it integrates into bullhorn, and I also enjoy that it has caller ID.

5. Customer Support

Users commend exceptional customer support from CloudCall, highlighting their commitment and responsiveness in resolving issues effectively.

See 4 mentions

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Zach Z.

Small-Business (50 or fewer emp.)

5.0/5

"Seamless VOIP That Delivers"

What do you like about CloudCall?

They offer live dashboards with frequent refresh rates, which has been a game changer for our sales and critical calling teams. Real-time metrics disp

Michael M.

Mid-Market (51-1000 emp.)

5.0/5

"Great Cloud-Based Calling Solution for CRM Users"

What do you like about CloudCall?

Straightforward to set up and packed with features. It was incredibly simple to get our sales team up and running with both the app and the desk phone

5 Cons or Disadvantages of CloudCall

1. Poor Call Quality

Users report poor call quality with frequent drops and unreliable connections impacting their communication experience.

See 4 mentions

See Related User Reviews

Maitri P.

4.5/5

"Simple Setup, Reliable Call Management"

What do you dislike about CloudCall?

Call quality can sometimes depend on internet connectivity, and the interface could be a bit more intuitive. Maybe provide offline services.

Ori A.

Small-Business (50 or fewer emp.)

0.5/5

"good but not great"

What do you dislike about CloudCall?

poor call quality constant disconnects bad service

2. Audio Problems

Users experience audio problems with CloudCall, leading to difficulties in communication during calls.

See 2 mentions

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Verified User

Small-Business (50 or fewer emp.)

2.5/5

"It mostly works however at times the connection could be beter"

What do you dislike about CloudCall?

the call connection can be dodgy where i cannot hear the customer or they cant hear me

Jeff W.

Small-Business (50 or fewer emp.)

4.5/5

"Cloudcall has top tier support, and is a fantastic product"

What do you dislike about CloudCall?

The biggest issues that we have arise from using headsets that don't always behave. Cloudcall itself is terrific.

3. Call Drops

Users experience frequent call drops with CloudCall, making the service unreliable and frustrating to use.

See 2 mentions

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Verified User

Mid-Market (51-1000 emp.)

0.5/5

"CloudCall is not reliable"

What do you dislike about CloudCall?

It is a horrible product and is not reliable. Calls drop often and are not reliable. It does not receive updates.

Kelly P.

Mid-Market (51-1000 emp.)

3.5/5

"Not one of my favorites"

What do you dislike about CloudCall?

Log in is a bit confusing, and you can get lost. Calls drop quite easily. When I am connected to my laptop via my headset, I cannot walk around if I h

4. Call Issues

Users report call connectivity issues with CloudCall, making communication unreliable and frustrating during calls.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"It mostly works however at times the connection could be beter"

What do you dislike about CloudCall?

the call connection can be dodgy where i cannot hear the customer or they cant hear me

Sreyoshi G.

Small-Business (50 or fewer emp.)

5.0/5

"Great calling service"

What do you dislike about CloudCall?

The call back button is same position as call end button. Sometimes you call back after they hang up

5. Customer Service

Users experience confusing log-in processes and delayed support responses, impacting their overall satisfaction with CloudCall.

See 2 mentions

See Related User Reviews

Kelly P.

Mid-Market (51-1000 emp.)

3.5/5

"Not one of my favorites"

What do you dislike about CloudCall?

Log in is a bit confusing, and you can get lost. Calls drop quite easily. When I am connected to my laptop via my headset, I cannot walk around if I h

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Generally solid and reliable"

What do you dislike about CloudCall?

It's currently not possible to have itemised old call recordings from the archives, so these come through as bulk files with no particular identifiers

Verified User in Wholesale

Enterprise (> 1000 emp.)

10/20/2021

"Best tool to streamline teams work flows"

4.5/5

What do you like best about CloudCall?

CloudCall has a few features that help me in tracking mine and my teams daily work efforts, the recording feature has really helped with training purposes and tracking previous conversations. Having this embedded into our CRM means we can have access to all our activities instantly Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Silly really but purely the fact that its a new platform to learn :) Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Mid-Market (51-1000 emp.)

11/16/2021

"A lot of issues"

1.5/5

What do you like best about CloudCall?

Nothing in particular - no best features Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

The fact that it "goes down" a lot - unreliable Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Small-Business (50 or fewer emp.)

10/28/2021

"Cloudcall - Excellent System"

4.5/5

What do you like best about CloudCall?

CRM Integration and ease of use. User friendly. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Nothing. It has performed well for all of our users. Review collected by and hosted on G2.com.

Verified User in Human Resources

Small-Business (50 or fewer emp.)

4/21/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Terrible product, terrible service. Avoid it!"

0/5

What do you like best about CloudCall?

Calls would connect most of the time. I had to constantly call in with call examples to troubleshoot constant call quality issues even with QoS setup, and when calling land lines. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

When we used them, we couldn't provision our own phones... I had to call them. Call quality issues constantly. The cloudcall app was buggy - it would pop to the foreground randomly throughout the day, annoying my users. The app was unstable - The app became locked up on occasion, where the only fix was to uninstall/reinstall. All of the call history/records were in Military time.... with no option to change it. When employees leave and i would delete a user/phone, people could still leave them voicemails, but we'd have no way to check them??? This led to customers complaining our follow-through was poor. We had no idea. The calls should have reverted back to the main line once removed from the user. Reports were useless since calls answered by a receptionist and then transferred would be credited to the receptionist instead of the end user. The admin portal was patched together and sloppy. Not sure how much its changed in 2 years. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Small-Business (50 or fewer emp.)

3/27/2021

"Horrible experience from start until cancellation."

0/5

What do you like best about CloudCall?

Nothing worked properly so there's not much to say here. The trainer was very knowledgeable and would have been great if the product worked the way it should. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

CloudCall porting our numbers over via Bandwidth was the start of the problems. This ended up being delayed and costing us more money with our current provider because they closed out account and had to reopen it after fetching the numbers back. We had troubles making and receiving calls across all of our lines regardless of the internet speeds or computers (Mac&PC). We purchased additional modem/routers, Ethernet cables, adapters, etc. This was a sunken cost as we were hopeful this would fix any issues as we were being told it was on our end. In the end, this was to help my team with our CRM which ultimately didn't work for us either. After submitting several dozen tickets and trying to find a new provider, we finally canceled our service. Review collected by and hosted on G2.com.

Recommendations to others considering CloudCall:

Look at other providers. Find a place that will allow you to test their product out completely and read all reviews of the web app and the mobile app. Review collected by and hosted on G2.com.

What problems is CloudCall solving and how is that benefiting you?

We were trying to connect to our CRM, TrackerRMS. This didn't work smoothly since the calls wouldn't go through, would drop, or break up. At times, you might see a missed call hours later or have their phone app ring you or show you a missed call 8 hours later, sometimes in the middle of the evening. No real benefits from trying their service. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

10/20/2021

"A great Saas provider that makes my workflow simple & easy! They have some great features."

5/5

What do you like best about CloudCall?

They have some great features, and the integration aligns with my day-to-day tasks nicely! Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

I don't dislike anything. I am happy with their service. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

8/10/2021

"Good Tool"

4/5

What do you like best about CloudCall?

Integration with SalesForce is the best feature. SMS capability right behind that. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

The downside is the responsiveness of their support side when issues arise. Review collected by and hosted on G2.com.

Sander R.

General Manager

Small-Business (50 or fewer emp.)

10/9/2020

"Great idea. Sound quality can be improved. Alternatives are available"

3/5

What do you like best about CloudCall?

Easy integration in Salesforce, and browser. Calls can be easily made without dialing manually with the risk of typing the wrong digits. Works without any additional hardware, both our Windows and Mac users were happy. Just a simple setup and ready to use within minutes Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Sound quality is sometimes not the best. Using mobile networks with really clear sound this can sometimes be disappointing. At the end, the fee for just the autodialer was, in combination with the low audio quality, the main reason to no longer use Cloudcall. Many of the other features we did not use Review collected by and hosted on G2.com.

Recommendations to others considering CloudCall:

See if you need all the features and set up a trial to check for sound quality. Check for yourself if you understand the admin panels and that you can manage for yourself. Review collected by and hosted on G2.com.

What problems is CloudCall solving and how is that benefiting you?

Quick dialing of many phone numbers. This is what it does. Also, the requirement was that it works for both Windows and Mac users. So, independent of the platform, all users would be able to use it. And no specific hardware required to be implemented in the network. This way we reduce IT costs. Review collected by and hosted on G2.com.

Michael D.

Physician Recruiter - Team Manager

Small-Business (50 or fewer emp.)

3/11/2020

"Very disappointed"

0.5/5

What do you like best about CloudCall?

It integrated with our CRM, but had some clunky workflows that required additional clicks for every call, and pop up windows. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Just read the problems I was having and you will understand. Review collected by and hosted on G2.com.

Recommendations to others considering CloudCall:

keep shopping Review collected by and hosted on G2.com.

What problems is CloudCall solving and how is that benefiting you?

nothing because it does not work correctly. They rush you into a contract and then somebody with little experience will set up your account. My account was set up like this... I have a number that I call from and then when I text it was displaying a completely different number. So my client see's I have a number I call from and another number I text from. I did not know this so my email signature has been wrong since I set up with these guys. Worst part they had no idea how to fix it. Now one of the numbers does not work and if anyone tries to use it they get a dial tone. Mind blown!

The functionality. The SMS service we used very frequently was simply not giving us the responses from prospects/clients. We would send a text and sometimes nothing would comeback or the response would come through in a completely different conversation. So imagine if you texted your mom and then when she responds a new chat from your mom's phone number appears. Then imagine that 2nd chat box erasing your moms responses everyday so you have no record of their responses. You would only have a chat box with your texts to your mom, but no responses. We have been dealing with this issue for 3 weeks and I have yet to even hear from a manager. They still have no idea why this is happening. wonder who else is experiencing this. Then today I found out that texts are not coming through because my client sent me a screenshot of the texts he has been sending me and their is absolutely no record of this. Review collected by and hosted on G2.com.