CloudCall Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use in CloudCall, facilitating seamless communication and integration with their workflow. (11 mentions)

Users value the easy integration of CloudCall with existing systems, enhancing connectivity and collaboration effortlessly. (8 mentions)

Users find the easy setup of CloudCall efficient, allowing quick implementation and seamless integration with existing systems. (5 mentions)

Users love the seamless integrations of CloudCall, enhancing communication with easy setup and responsive support. (5 mentions)

Users commend exceptional customer support from CloudCall, highlighting their commitment and responsiveness in resolving issues effectively. (4 mentions)

Users report poor call quality with frequent drops and unreliable connections impacting their communication experience. (4 mentions)

Users experience audio problems with CloudCall, leading to difficulties in communication during calls. (2 mentions)

Users experience frequent call drops with CloudCall, making the service unreliable and frustrating to use. (2 mentions)

Users report call connectivity issues with CloudCall, making communication unreliable and frustrating during calls. (2 mentions)

Users experience confusing log-in processes and delayed support responses, impacting their overall satisfaction with CloudCall. (2 mentions)

5 Pros or Advantages of CloudCall

1. Ease of Use

Users value the ease of use in CloudCall, facilitating seamless communication and integration with their workflow.

See 11 mentions

See Related User Reviews

Maitri P.

4.5/5

"Simple Setup, Reliable Call Management"

What do you like about CloudCall?

I use CloudCall to manage calls related to appointments, follow-ups, and internal communication, which makes patient communication easier. I like how

Lexi B.

5.0/5

"Seamless Candidate Contact, 24/7 Accessibility"

What do you like about CloudCall?

I really appreciate how CloudCall has enabled me to smoothly contact my candidates both during and after hours. The mobile app is a standout feature,

2. Easy Integration

Users value the easy integration of CloudCall with existing systems, enhancing connectivity and collaboration effortlessly.

See 8 mentions

See Related User Reviews

Lexi B.

5.0/5

"Seamless Candidate Contact, 24/7 Accessibility"

What do you like about CloudCall?

I really appreciate how CloudCall has enabled me to smoothly contact my candidates both during and after hours. The mobile app is a standout feature,

Abby R.

Mid-Market (51-1000 emp.)

4.0/5

"Effortless Bullhorn Integration for Streamlined Communication"

What do you like about CloudCall?

The seamless integration with Bullhorn makes it easy to track all candidate and client communication without extra clicks.

3. Easy Setup

Users find the easy setup of CloudCall efficient, allowing quick implementation and seamless integration with existing systems.

See 5 mentions

See Related User Reviews

Maitri P.

4.5/5

"Simple Setup, Reliable Call Management"

What do you like about CloudCall?

I use CloudCall to manage calls related to appointments, follow-ups, and internal communication, which makes patient communication easier. I like how

Lexi B.

5.0/5

"Seamless Candidate Contact, 24/7 Accessibility"

What do you like about CloudCall?

I really appreciate how CloudCall has enabled me to smoothly contact my candidates both during and after hours. The mobile app is a standout feature,

4. Integrations

Users love the seamless integrations of CloudCall, enhancing communication with easy setup and responsive support.

See 5 mentions

See Related User Reviews

Abby R.

Mid-Market (51-1000 emp.)

4.0/5

"Effortless Bullhorn Integration for Streamlined Communication"

What do you like about CloudCall?

The seamless integration with Bullhorn makes it easy to track all candidate and client communication without extra clicks.

Verified User

Small-Business (50 or fewer emp.)

1.5/5

"Great when it works!"

What do you like about CloudCall?

It is fairly easy to use. I like that it has an SMS feature, it integrates into bullhorn, and I also enjoy that it has caller ID.

5. Customer Support

Users commend exceptional customer support from CloudCall, highlighting their commitment and responsiveness in resolving issues effectively.

See 4 mentions

See Related User Reviews

Zach Z.

Small-Business (50 or fewer emp.)

5.0/5

"Seamless VOIP That Delivers"

What do you like about CloudCall?

They offer live dashboards with frequent refresh rates, which has been a game changer for our sales and critical calling teams. Real-time metrics disp

Michael M.

Mid-Market (51-1000 emp.)

5.0/5

"Great Cloud-Based Calling Solution for CRM Users"

What do you like about CloudCall?

Straightforward to set up and packed with features. It was incredibly simple to get our sales team up and running with both the app and the desk phone

5 Cons or Disadvantages of CloudCall

1. Poor Call Quality

Users report poor call quality with frequent drops and unreliable connections impacting their communication experience.

See 4 mentions

See Related User Reviews

Maitri P.

4.5/5

"Simple Setup, Reliable Call Management"

What do you dislike about CloudCall?

Call quality can sometimes depend on internet connectivity, and the interface could be a bit more intuitive. Maybe provide offline services.

Ori A.

Small-Business (50 or fewer emp.)

0.5/5

"good but not great"

What do you dislike about CloudCall?

poor call quality constant disconnects bad service

2. Audio Problems

Users experience audio problems with CloudCall, leading to difficulties in communication during calls.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"It mostly works however at times the connection could be beter"

What do you dislike about CloudCall?

the call connection can be dodgy where i cannot hear the customer or they cant hear me

Jeff W.

Small-Business (50 or fewer emp.)

4.5/5

"Cloudcall has top tier support, and is a fantastic product"

What do you dislike about CloudCall?

The biggest issues that we have arise from using headsets that don't always behave. Cloudcall itself is terrific.

3. Call Drops

Users experience frequent call drops with CloudCall, making the service unreliable and frustrating to use.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

0.5/5

"CloudCall is not reliable"

What do you dislike about CloudCall?

It is a horrible product and is not reliable. Calls drop often and are not reliable. It does not receive updates.

Kelly P.

Mid-Market (51-1000 emp.)

3.5/5

"Not one of my favorites"

What do you dislike about CloudCall?

Log in is a bit confusing, and you can get lost. Calls drop quite easily. When I am connected to my laptop via my headset, I cannot walk around if I h

4. Call Issues

Users report call connectivity issues with CloudCall, making communication unreliable and frustrating during calls.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"It mostly works however at times the connection could be beter"

What do you dislike about CloudCall?

the call connection can be dodgy where i cannot hear the customer or they cant hear me

Sreyoshi G.

Small-Business (50 or fewer emp.)

5.0/5

"Great calling service"

What do you dislike about CloudCall?

The call back button is same position as call end button. Sometimes you call back after they hang up

5. Customer Service

Users experience confusing log-in processes and delayed support responses, impacting their overall satisfaction with CloudCall.

See 2 mentions

See Related User Reviews

Kelly P.

Mid-Market (51-1000 emp.)

3.5/5

"Not one of my favorites"

What do you dislike about CloudCall?

Log in is a bit confusing, and you can get lost. Calls drop quite easily. When I am connected to my laptop via my headset, I cannot walk around if I h

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Generally solid and reliable"

What do you dislike about CloudCall?

It's currently not possible to have itemised old call recordings from the archives, so these come through as bulk files with no particular identifiers

Kelly P.

Recruiting Consultant

Mid-Market (51-1000 emp.)

11/29/2022

"Not one of my favorites"

3.5/5

What do you like best about CloudCall?

The dial pad is easy to use. The navigate buttons are easy to see. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Log in is a bit confusing, and you can get lost. Calls drop quite easily. When I am connected to my laptop via my headset, I cannot walk around if I have bad service or it gets loud, like I can with my cell. Review collected by and hosted on G2.com.

Response from Ted Ruscitti of CloudCall

edit

Hi Kelly,

Thank you for your feedback. I'm sorry to see that you have not been able to accept the platform as we would hope. We have some exciting initiatives planned in the year ahead that will likely benefit you in your use of CloudCall. If you are open to it, I would love to chat with you so we can better leverage your input. If interested, please reach out to our account team and tell them to connect you with me.

Best,

Ted Ruscitti

Chief Customer Success Officer

CloudCall

Verified User in Financial Services

Mid-Market (51-1000 emp.)

11/18/2022

"Generally solid and reliable"

4.5/5

What do you like best about CloudCall?

The reporting side is generally pretty good for what we need and it's good to have a dedicated account manager looking after us. It's easy to reassign unused numbers to new staff, create hunt groups and set up campaigns. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

It's currently not possible to have itemised old call recordings from the archives, so these come through as bulk files with no particular identifiers other than the timescale requested. It can also sometimes take a little while for the support team to respond to tickets, though I assume this is possibly due to large workloads and maybe not enough staff. Review collected by and hosted on G2.com.

What problems is CloudCall solving and how is that benefiting you?

The call recordings on the portal are helpful in ascertaining vital information we need to resolve complaints and investigate various customer issues. We can also get an accurate idea of agent activity on the phones and monitor their interactions with our customers (live if required through the real-time call listening function). Review collected by and hosted on G2.com.

Response from Ted Ruscitti of CloudCall

edit

Hello and thank you for leaving us a review. I'll ensure we take your feedback to the team regarding old call recordings. As for support, we've made some very significant changes to our structure and processes in the last few months that are intended to ensure we meet your needs in a consistently timely fashion. I am optimistic that you will see an improvement in support response time moving forward.

Best,

Ted Ruscitti

Chief Customer Success Officer

CloudCall

Marshall B.

Support Specialist

Small-Business (50 or fewer emp.)

11/15/2022

"Best VOIP, friendly customer service"

5/5

What do you like best about CloudCall?

Easy to use platform. My coworkers love the inter-changability between the app and their computer. Makes logging calls super easy and efficient. And pulling call recordings couldn't be easier. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Constantly requires a log out and log back in, needs fresh cache and cookies upon every session, if this app could instantly refresh its cache and cookies daily, it would drastically improve its quality. Review collected by and hosted on G2.com.

Response from Ted Ruscitti of CloudCall

edit

Hi Marshall,

Thanks for taking the time to leave us a review. I'm glad you are happy with CloudCall and have had a positive experience with our team. I asked my team about your issue with needing to clear your cache and they confirmed that this isn't typical behavior. There might be something we can do to help you. Can you please ask our support team about this if you haven't already? And if you have, please ask them to connect you with me so I can make sure we've done all we can to try and address this.

Best,

Ted Ruscitti

Chief Customer Success Officer

CloudCall

Jeff W.

Director of IT

Small-Business (50 or fewer emp.)

11/17/2022

"Cloudcall has top tier support, and is a fantastic product"

4.5/5

What do you like best about CloudCall?

The best thing about Cloudcall is its Bullhorn integration. It is also easy to use, reliable and they have a great tech support team. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

The biggest issues that we have arise from using headsets that don't always behave. Cloudcall itself is terrific. Review collected by and hosted on G2.com.

Response from Ted Ruscitti of CloudCall

edit

Hi Jeff,

Thanks very much for taking the time to leave us a review. I'm thrilled to see that you are happy with our product and support and that our Bullhorn integration is making your life easier.

Much appreciated.

Ted Ruscitti

Chief Customer Success Officer

CloudCall

Tom J.

Director

Small-Business (50 or fewer emp.)

11/15/2022

"Really smooth calls, with good reliability."

5/5

What do you like best about CloudCall?

Uptime is always very good, really helps that it integrates so well with bullhorn our CRM. Rarely do we need support but when we do it is a smooth easy process Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Nothing. The service has been good throughout our time Review collected by and hosted on G2.com.

Response from Ted Ruscitti of CloudCall

edit

Thanks Tom for such a thoughtful review. I'm glad you are enjoying Cloudcall!

Best,

Ted Ruscitti

Chief Customer Success Officer

CloudCall

Delaney M.

Technical Recruiter

Small-Business (50 or fewer emp.)

12/28/2021

"Easy way to do a phone call from the site."

5/5

What do you like best about CloudCall?

I like how easy it is to hop on a phone call with a candidate or a client. With the click of a button, I can call them without it overtaking the entire screen. All I have to make sure is everything in my system is put in correctly. It also is beneficial since it auto pops a note, so on the call, I can write down anything I find important or be able to tag the job I am calling to pitch them Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

I do not like that I seem to have a lot of issues at the beginning of every day when it comes to the connection of the calls to Bullhorn. Often, I call the candidate and hear no ring on the other side until it is time to leave a voice mail. Review collected by and hosted on G2.com.

Recommendations to others considering CloudCall:

I think it is excellent for any company to use this software because it is very efficient to use and can help boost the call volume for your company. Review collected by and hosted on G2.com.

What problems is CloudCall solving and how is that benefiting you?

We are solving the staffing shortages in the Information Technology industry. I have realized that it is constructive and beneficial for all parties to communicate efficiently. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Mid-Market (51-1000 emp.)

12/7/2021

"Best Telephony product for CRM Integration"

5/5

What do you like best about CloudCall?

The simplest and easiest integration with Bullhorn to provide you with the most accurate representation of your data inside of your CRM. No other competitor on the market seemed to have as tightly integrated with Bullhorn as CloudCall did. Certainly saved us in this new world of hybrid working and working from home mandates. Has the ability to listen to any recorded calls directly in the CRM which is great for situations where staff need to be able to work together, and know what people have been speaking about. Had no issues with call quality, and the ability to SMS directly in the product and see inside of the CRM as well is fantastic. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

As a person on the tech side, it would be nicer to have more administrative options, however this is fairly consistent with most hosted telephony products on the market. Review collected by and hosted on G2.com.

What problems is CloudCall solving and how is that benefiting you?

CloudCall without a doubt, was crucial for our business to being able to continue providing a service throughout 2020 when people began to work from home. Have also seen a much larger percentage of notes being logged and saved in our CRM for calls, ensuring we are capturing more of our communication data. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism

Mid-Market (51-1000 emp.)

2/22/2022

"Great support team, some problems, overall good value."

3.5/5

What do you like best about CloudCall?

The support team and the responsiveness of the team is truly amazing. Configuration of some parts of the system isn't difficult, which keeps some often changing configs flexible. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

The setup doesn't seem transparent and some design choices are making it difficult to make the best out of the service. Some of the partners of CloudCall are making the cooperation more difficult. Review collected by and hosted on G2.com.

Recommendations to others considering CloudCall:

Be sure to check if your numbers can be hosted directly on their platform. Review collected by and hosted on G2.com.

What problems is CloudCall solving and how is that benefiting you?

Decent VoIP solution. IVRs are reliable and easy to set up. We're using it for inbound and outbound of our sales and service departments. Yet sometimes the inbound failed. Review collected by and hosted on G2.com.

Chris S.

IT Manager

Mid-Market (51-1000 emp.)

12/7/2021

"CloudCall 5 Stars all round"

5/5

What do you like best about CloudCall?

Ease of how the transition has been for 3 sites in 3 countries. Has enabled the office to continually function during lockdowns. The ease at which CloudCall seamlessly interacts with our CRM is amazing and makes everyone's lives within the business that much easier and more productive Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

No dislikes. It does what it says on the tin and can be used in the office, at home or on the move via an app on your smartphone. Review collected by and hosted on G2.com.

Chris M.

Mid-Market (51-1000 emp.)

11/16/2021

"ROI - Game Changer"

5/5

What do you like best about CloudCall?

RemoteWorking, Visability and Productively enhancements are just a few of the great elements of CloudCall. Salesforce Integration has made it so much easier to review our departments contacts with their contacts. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

No ability for WhatsApp integration currently, this would be very beneficial to have DM functionality, SMS is good, but most of our clients use WhatsApp and respond quicker. It would be great to know when as been advised; it's on the roadmap! Review collected by and hosted on G2.com.

What problems is CloudCall solving and how is that benefiting you?

Before CloudCall, we had an in-house phone system, working from home wasn't possible. When the pandemic started last year, we had to transition from Office to Remote Working fast; as we'd already invested in CloudCall, the move from desk phones to headsets was by far the best change we did as a business. Not just being able to give our Sales and Account Managers the ability to work from home, the productivity levels increased as the system went from being pretty good to can't work without the system inter-connecting with our PC and our Mobile devices. Along with the Salesforce functionality and enhanced visibility of usage, it's made sure no matter where we work, we can work effectively, and the process improvements showed ROI very quickly. Review collected by and hosted on G2.com.