Cisco Secure Access Reviews & Product Details

It's kind of a OneStopShop for your Internet security needs, got your Secure Internet Access, your Secure Private Access, ZTNA, VPN, Client Agent, DNS Forwarders. Everything is more or less in a single pane of glass in that respect. Review collected by and hosted on G2.com.

There are lots of things not to like, some aesthetic, like in the Activity Search instead of showing Page 1 of X it simply shows Page 1 or Page 2, so you can't jump to a page you have to click Next or Previous. As for functionality it doesn't link in with any decent 3rd party products like Netwrix or Solarwinds. So you can't do extended Alerts or monitoring. Review collected by and hosted on G2.com.

I love that you can pull reports for your calls and you really never have a missed call because the phone will ring to the next person in the queue. I love the fact that you can see everyone who is signed in to the account and how much time they are spending on phone calls. Review collected by and hosted on G2.com.

The downfall of Cisco is that if the system goes down you have no way of using your phone without it being on there. You also have to make sure you have enough people covering or the phone will just ring and you will have to handle a lot of voicemails. Review collected by and hosted on G2.com.

I appreciate how easy it was to set up Cisco Secure Access, and I like that it's super easy and intuitive to use. The ease of use stands out for me. I also like that I can integrate it with our scanning software, making it part of one intuitive system. Additionally, I'm able to use Cisco Secure Access as a main point of contact to send out blast messages, allowing me to connect with other department heads seamlessly. Review collected by and hosted on G2.com.

Because it is a virtual network, occasionally, there are outages, which cause hardship on the side of the business. But it's usually only down for an hour or two before they restore service. Another thing is it's incredibly expensive. Making sure that they outline how many users fall under each tier would be very helpful when setting up the system instead of getting a surprise bill. Review collected by and hosted on G2.com.

I like how Cisco Secure Access combines several security functions into one cloud service, making it convenient for us. I also appreciate the zero trust network access feature that limits user access to only the necessary apps, which helps in maintaining security without exposing the entire network. Review collected by and hosted on G2.com.

The initial setup for Cisco Secure Access can be a bit complex, especially when it comes to setting up policies and identity management, which can slow down the full setup process. Some older applications still require VPN instead of just relying on Zero Trust Network Access (ZTNA), which adds to the onboarding effort. Troubleshooting failed connections could be made clearer. The reconnection speed and client performance can vary depending on the location, which can be a bit unpredictable at times. The licensing packages are also confusing, making it a bit challenging to navigate and choose the suitable one for our needs. Overall, a simpler setup process and less dependency on VPN for older apps would be beneficial. Review collected by and hosted on G2.com.

I like that Cisco Secure Access is different from just using a VPN, which helps us and our employees stay within the necessary parameters to keep our customer information safe. I also appreciate its zero trust concept, so employees understand that we must be cautious and not just trust anybody, which ensures our client information remains protected. Additionally, setting it up was pretty easy, and it works well within our company. Review collected by and hosted on G2.com.

Sometimes it can cause our Internet or connectivity to work a little bit slow, but it's not very often. I'm not sure how it could be improved, but I do notice that sometimes when we're trying to log in, or trying to get into a certain app, it'll think for a long time. It has to probably be something that Cisco does in the background. Review collected by and hosted on G2.com.

What I like most about Cisco Secure Access is that it brings together zero-trust access, secure web and SaaS protection, data-loss controls, and VPN-as-a-Service in a single cloud-delivered platform. The unified policy engine and dashboard make it much easier to apply and manage security consistently for hybrid users, and the Cisco Secure Client provides a smoother experience when accessing private applications from anywhere. It also delivers strong visibility and troubleshooting capabilities, helping IT teams pinpoint access and performance issues without having to juggle multiple tools. Review collected by and hosted on G2.com.

What I dislike most about Cisco Secure Access is that the initial setup can be complex, especially when designing granular zero-trust policies for multiple applications, user groups, and identity integrations. The administrative interface and troubleshooting flow can also feel fragmented, with advanced configuration, logs, and reporting spread across different areas rather than presented in one intuitive workflow. Cost is another concern: licensing can be expensive at scale, and some users report occasional latency or slower sign-in/access experiences—particularly for remote users reaching internal resources. More customizable reporting, simpler policy management, and clearer diagnostics would make day-to-day administration substantially easier. Review collected by and hosted on G2.com.

What I like best about Cisco Secure Access is its ability to provide secure and consistent access to applications and resources regardless of where users are working. I appreciate the integration of security and networking capabilities into a centralized platform, which can simplify management and improve visibility. Features such as identity-based access, Zero Trust principles, threat protection, and cloud-based security are especially valuable. From my networking background, I also appreciate Cisco’s focus on providing scalable security while maintaining reliable connectivity and a consistent user experience. Review collected by and hosted on G2.com.

One area I think Cisco Secure Access could improve is the initial setup and configuration experience. Because the platform offers many security features and policy options, it can feel complex for new users who are not already familiar with Cisco’s security ecosystem. Some settings and terminology may require additional learning or documentation. I would also like to see an even more streamlined interface and simpler troubleshooting workflows. Overall, these are mainly usability and learning-curve concerns rather than problems with the platform’s core security capabilities. Review collected by and hosted on G2.com.

We use Cisco's VPN to safely work without risking information or data tracking from public internet access. I've never had any issues with company security when working remotely. Review collected by and hosted on G2.com.

I might not be a Cisco error, but sometimes when I'm connected to the VPN, there are sites that don't work that are run by our company. An example of this is our demo accounts/environments to demo our platform to clients. Review collected by and hosted on G2.com.

I like the convenience of accessing work resources securely from different locations without much hassle, and not needing a separate VPN connection. The connection process is simple, and I get a consistent access experience. It works in the background without much manual effort. The initial setup was fairly straightforward, and once it was configured, it was easy to connect and use. Review collected by and hosted on G2.com.

Sometimes my connection can be slow or require reconnecting. I’d like more stable connections and easier troubleshooting, with a clearer connection status, automatic reconnection, more useful error messages, and simple troubleshooting steps in the app. Review collected by and hosted on G2.com.

I really like how Cisco Secure Access simplifies secure access management from a single platform. The Zero Trust controls, consistent policy enforcement, and visibility across users and applications are particularly useful. Since it also fits well into our existing Cisco environment, it makes both deployment and day-to-day management much easier. Review collected by and hosted on G2.com.

The platform is solid overall, but the initial setup and policy configuration can take more effort than expected. Some of the advanced features also need additional tuning and integration. The pricing and licensing structure could be simpler and more transparent, especially for larger deployments. Review collected by and hosted on G2.com.