Cicada Reviews & Product Details

AI agents for customer conversations. Bring your own AI key Cicada brings Telegram, Slack, email and website chat into one inbox. Launch a ready-made AI agent, collaborate with your team and track customer conversations. Use Cicada AI credits or bring your own provider key on a BYOK plan. Your customer should not have to wait while you switch apps, build a chatbot or figure out who owns the conversation. Cicada brings personal Telegram accounts, Telegram bots, Telegram Business, Slack, email and website chat into one shared inbox. Your team and AI agents work with the conversation history in one place. Choose a ready-made AI agent for your business, add your knowledge and connect a channel. Start with agents for sales, support, auto services, hotels, real estate and other industries. Give your agent your company's information, tone and rules instead of starting with a blank workflow canvas. The agent answers questions, collects customer details and hands conversations to your team when needed. People can assign conversations, leave private notes, create tasks and move customers through stages. Custom automations are available when you need your own process. In Slack, the agent replies in the thread. Email, Telegram and website conversations stay alongside it in the same inbox. Transcribe incoming voice messages, record replies for customers, leave internal voice notes and schedule messages. Use broadcasts to follow up with selected audiences. Analytics helps you explore customer paths, automation steps, team and AI activity, customer return patterns and broadcast results. Open the conversations behind supported metrics to investigate what happened. You also choose how to pay for AI. Use Cicada credits for convenience, or connect your own AI provider key on a BYOK plan. With your own key, you pay Cicada for the platform and your provider for model usage. Buying AI credits from Cicada is optional; platform subscription limits still apply. Start with the free plan and connect your first channel at cicada.team.