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ChatGPT

By OpenAI

4.7 out of 5 stars

How would you rate your experience with ChatGPT?

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ChatGPT Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

7 months

ChatGPT News

AI-aggregated articles based on product relevance

Time
Chatbots Can Trigger a Mental Health Crisis. What to Know About "AI Psychosis"
Aug 05
Axios
OpenAI releases powerful new open models
Aug 04
AP News
ChatGPT helps prepare this mayor's talking points. Now he wants a thousand city workers using AI
Jul 16
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ChatGPT Reviews (1,219)

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Reviews

ChatGPT Reviews (1,219)

View 1 Video Reviews
4.7
1,220 reviews

Pros & Cons

Generated from real user reviews
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Brandon S.
BS
Owner
Small-Business (50 or fewer emp.)
"Organized Workflow with ChatGPT, but Improvement Needed"
What do you like best about ChatGPT?

I really like that ChatGPT is always updating. I've found the projects feature very useful lately. It's great being able to organize everything in my thoughts. They just added pinned messages, and I think that'll help immensely. It helps keep everything structured in one place. The projects feature is super interesting because it helps me organize and build out longer-term projects. ChatGPT makes the workflow easier and has helped me enhance the process, allowing me to increase my output by roughly 25-30%. Compared to our previous tool, Gemini, ChatGPT enhances the workflow better and offers more features. Setting it up was definitely easy, and it's been getting easier each time we need to implement a new step or project. Review collected by and hosted on G2.com.

What do you dislike about ChatGPT?

I find that it's hard to get it to jump from one bit of info or train of thought to another, especially if some things are similar. Sometimes it just has problems pinpointing the actual tone of voice when we're talking about an individual summarization. Review collected by and hosted on G2.com.

Arpan K.
AK
Quality Engineer
Enterprise (> 1000 emp.)
"ChatGPT : Productivity Booster and a Reliable AI Assistant for all your tasks"
What do you like best about ChatGPT?

The best thing that I love that about chatgpt is it breaks down complex problems into clear and actionable steps. Most of the times it tends to avoid arguments and be rational. I have experienced thinking out of the box solutions with chatgpt. The response time is super quick also It can modify output to a knowledgeable pdf or a handy cheatsheet. It offers me everything for my day to day work activities and also personal tasks. I frequently use it to break down complex logic to smaller and easy to understand points. The human like responses gives a great vibe and keeps the conversation engaging. Review collected by and hosted on G2.com.

What do you dislike about ChatGPT?

Sometimes it falls to understand the context perfectly hence giving inaccurate answers. Also gives different answers to a single problem which looks confusing. It mentions my custom instructions in every output response it gives which feels a bit annoying. Review collected by and hosted on G2.com.

Sanchit J.
SJ
sales manager
Small-Business (50 or fewer emp.)
"Essential Daily Tool for Instant Answers and Creative Solutions"
What do you like best about ChatGPT?

It's the best tool to have your day-to-day questions and doubts answered. I ask from the simplest to the most complex questions and get the answers in seconds. I use it daily, throughout the day, to make my work easier and save time. I like how it is not limited to questions only; it can create images also as per our requirements. Review collected by and hosted on G2.com.

What do you dislike about ChatGPT?

Nothing as of now. I am still using it and will update if I come across any. Review collected by and hosted on G2.com.

Pragya K.
PK
Business Development Manager
Mid-Market (51-1000 emp.)
"Fast, Clear, and Actionable Answers Every Time"
What do you like best about ChatGPT?

ChatGPT is at its best when it cuts through the noise and delivers direct, quick, and actionable answers without wasting your time. I appreciate that it remains unemotional, avoids arguments, and can explain things clearly, especially when those around me tend to overcomplicate simple tasks. What I truly value is its speed, clarity, and the way it sharpens my thinking—not how it makes me feel—so I can make confident decisions and move forward efficiently. Review collected by and hosted on G2.com.

What do you dislike about ChatGPT?

I find it frustrating when ChatGPT tends to overexplain, becomes overly cautious, or offers generic, polished responses rather than being straightforward. It bothers me when it tries to soften its statements or sidesteps giving a clear opinion. Essentially, whenever it comes across more like a corporate manual than a sharp, practical mind, it loses my overall interest. Review collected by and hosted on G2.com.

vedansh A.
VA
executive
Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"“Transforms Complex Tasks Into Simple, Actionable Solutions”"
What do you like best about ChatGPT?

hatGPT has become an essential part of my professional workflow because of its ability to deliver clear, accurate, and contextually aware insights across virtually any topic or task. What stands out most is the balance between depth and usability — it can break down complex concepts in a structured, understandable way while still offering advanced reasoning and detailed analysis when needed. Whether I’m drafting content, conducting research, evaluating options, or exploring new ideas, ChatGPT consistently produces thoughtful, high-quality outputs that save me significant time and effort. Its adaptability across writing, planning, troubleshooting, and decision support makes it a reliable tool that elevates overall productivity. In a fast-paced environment, having an AI that can understand context, maintain coherence, and respond instantly with actionable information is incredibly valuable. ChatGPT has genuinely enhanced the way I approach both routine tasks and complex projects.” Review collected by and hosted on G2.com.

What do you dislike about ChatGPT?

“At times, ChatGPT can be overly confident in its answers, even when the information may be incomplete or slightly inaccurate. While it’s extremely helpful for drafting and ideation, it occasionally requires external verification for highly technical or specialized topics. Additionally, the model sometimes provides answers that feel too general or cautious, especially when dealing with nuanced professional scenarios. These limitations don’t overshadow its usefulness, but they do require a bit of user awareness and double-checking.” Review collected by and hosted on G2.com.

Muzammil G.
MG
Graphic Designer
Graphic Design
Small-Business (50 or fewer emp.)
"A Designer’s Must-Have Creative Assistant"
What do you like best about ChatGPT?

What I like best about ChatGPT is how helpful and versatile it is. It assists me with writing, learning, problem-solving, and generating ideas in a fast and easy way. I love how it adapts to different styles and makes complex tasks simpler. For me, it’s like having a smart assistant that saves time, boosts productivity, and even inspires creativity. Review collected by and hosted on G2.com.

What do you dislike about ChatGPT?

What I dislike about ChatGPT is that sometimes it can give answers that are a bit too general or not fully accurate, especially for very specific or technical questions. Also, it doesn’t always understand context perfectly, which means I occasionally need to clarify or rephrase my questions. Apart from that, it’s an incredibly helpful tool. Review collected by and hosted on G2.com.

geargods o.
GO
Content Creator
Small-Business (50 or fewer emp.)
"Automating content creation workflow with Chatgpt."
What do you like best about ChatGPT?

The best thing I like about Chatgpt is it's custom gpt feature. It saved my 20 hours which I was wasting to explain and feed the instructions and information about my content creation workflow before in every single conversation and other ai chatbots. But after custom gpt I don't need to feed instructions and explain it every time,.I just feed the instructions and information one time and then it analyse it deeply, and whenever you want something related to it just ask it and it will provide the output based on instructions and information that you feed in it. Review collected by and hosted on G2.com.

What do you dislike about ChatGPT?

Ah! There's no such dislike that I feel about Chatgpt, but the 2 things that I dislike about Chatgpt is 1. That it mix up the memory saved in it and it gets confused whenever asking something complex. Ex- once I told him to write an email for my resignation and it provided the output but next time when I told him to write an proposal email he mix the tone of first email and give an robotic output. 2. It needs very detailed and tailored prompt to understand what the user is asking for than the other ai models. Review collected by and hosted on G2.com.

Ar. Smriti S.
AS
Junior Architect
Small-Business (50 or fewer emp.)
"Unmatched Versatility and Human-Like Conversations"
What do you like best about ChatGPT?

The best things people generally like about ChatGPT, in a short summary, are its versatility and human-like conversational ability.

Versatility: It can handle a broad variety of tasks—from answering questions and explaining concepts to drafting content, summarizing text, and providing creative ideas.

Intelligent Conversation: It mimics human dialogue very well, making interactions feel natural and providing highly adaptable, high-quality responses.

Many users also highlight its productivity boost for tasks like coding, research, and writing. Review collected by and hosted on G2.com.

What do you dislike about ChatGPT?

The main dislikes :

Inaccuracy/Lying: It confidently makes up facts ("hallucinations").

Dated Knowledge: It doesn't know about current events.

Generic Output: Responses can lack originality or real critical insight.

Bias: It can repeat biases found in its training data. Review collected by and hosted on G2.com.

Sanjana C.
SC
Designer and Developer
Design
Small-Business (50 or fewer emp.)
"Best Ai tool in industry"
What do you like best about ChatGPT?

It's the best AI chatbot I've used. I think it's definitely worth getting the Plus or Pro subscription. What I appreciate most is that when I'm working on coding tasks with ChatGPT, it can provide me with a zip file of the code, generate a PDF of my content, or even draft documents for me. Review collected by and hosted on G2.com.

What do you dislike about ChatGPT?

At times, generating images can take quite a while, which can be frustrating. It can also be irritating when I request something new, but ChatGPT seems to mix up my current questions with previous ones, leading to confusion in the responses. Other than these issues, everything else works very well. Review collected by and hosted on G2.com.

Gretchen A.
GA
Customer Service Representative
Small-Business (50 or fewer emp.)
"Experience in Creating Broad Escalations"
What do you like best about ChatGPT?

Easy to use Ease of Integration Ease of implementation Review collected by and hosted on G2.com.

What do you dislike about ChatGPT?

I don’t experience personal feelings or dislikes, but I can point out limitations or areas where ChatGPT can be improved:

Lack of real-time awareness – I don’t have direct access to live data unless you share it or ask me to search the web.

Occasional misunderstandings – I sometimes misinterpret complex or incomplete instructions.

Over-cautiousness – At times I may refuse harmless requests or be overly protective, which can be frustrating.

Gaps in context retention – I can lose track of details in very long or fast-changing conversations.

No personal experiences – I can’t rely on lived experience, so I may sound too formal or generic when emotions are involved.

Errors or hallucinations – I occasionally generate incorrect information with confidence.

No true preferences – I can’t really “dislike” or “like” anything, so answers to these questions rely on describing limitations, not feelings. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

7 months

Average Discount

9%

Perceived Cost

$$$$$

How much does ChatGPT cost?

Data powered by BetterCloud.

Estimated Price

$$k - $$k

Per Year

Based on data from 17 purchases.

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ChatGPT Features
Reliability
Data Security
Complex Query Handling
Natural Conversation
Understanding
User Interaction Learning
Error Learning
Creativity
Content Accuracy
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