# Chaport Reviews **Vendor:** Chaport **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.7/5.0 **Total Reviews:** 22 ## About Chaport Chaport is an all-in-one messaging platform that provides a multi-channel live chat, chatbots, a knowledge base, and more. It helps businesses grow and thrive by providing them an easy way to engage with website visitors, get more qualified leads, boost sales, and improve customer service. Today Chaport is used by more than 30,000 teams all over the world. Why Chaport? Chaport offers you a set of powerful features to help you convert website visitors into loyal customers. Yet, it remains user-friendly and makes communication with customers as easy and enjoyable as chatting with friends. The installation process is simple and takes no more than 5 minutes. Just add a chat widget to your website and start answering your customers' questions. If you also need a chatbot, you can create it in minutes, thanks to Chaport's WYSIWYG chatbot builder. Key features: – Live chat: Talk to your customers in real time. – Chatbots: Let chatbots answer common questions and qualify leads. Offer instant help 24/7, even when your team is offline. – Knowledge base + FAQ bot: Provide your customers with a knowledge base and activate an FAQ bot to automatically suggest articles in the chat widget. – Integrations with Facebook, Viber, Telegram, etc.: Answer questions from all channels in one place. – Auto-invitations: Initiate more chats with your website visitors. – Saved replies: Prepare answer templates to frequently asked questions, answer in a few clicks, and save your time. – Typing insights: Read messages even before they are sent and answer faster. – Web-, desktop, and mobile apps: Chat with customers wherever you are. – Zapier & API: Integrate Chaport with your website more closely or connect it to third-party apps. – And much more... Sign up today and increase your sales! Free trial available. ## Chaport Reviews ### 1. Best WordPress Chat Plugin—Helpful Visitor Chat Support **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph G. | IT Support, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2026 **What do you like best about Chaport?** It is the best chat plugin for WordPress that I have ever used. greatfull. **What do you dislike about Chaport?** None so far. All is well for now. it helps me out when it comes to visitor chat. **What problems is Chaport solving and how is that benefiting you?** I am able to engage with website visitors ### 2. Chaport: Efficient Interactions, Exceptional Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Silence A. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Chaport?** Chaport stands out due to its efficient customer support, providing quick and effective assistance. The user-friendly interface ensures easy navigation and seamless interactions. Real-time engagement capabilities enable instant communication with customers. The customizable chat widgets allow for personalized branding and enhanced user experience. Proactive chat invitations facilitate proactive customer engagement, boosting conversion rates. **What do you dislike about Chaport?** However, some areas for improvement include limited customization options, which may restrict the ability to tailor the platform to specific needs. Occasional technical glitches can disrupt the user experience. The lack of advanced reporting features may limit in-depth analytics. Additionally, the pricing of Chaport is comparatively higher than some competitors. Integration options are also somewhat limited. **What problems is Chaport solving and how is that benefiting you?** Chaport helps businesses solve the challenge of providing prompt and effective customer support. By offering real-time engagement tools, customizable chat widgets, and proactive chat invitations, Chaport enables businesses to engage with customers instantly, address their queries, and increase conversion rates. This streamlined communication process enhances customer satisfaction and enables businesses to deliver exceptional customer service. ### 3. Great Chat App & tool for increased engagement with clients/customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Chaport?** Easy to integrate to use almost immediately. Chaport's UI looks and works like a usual chat app and operators could easily just use it seamlessly. One other smart thing is how we get to view each users chat history all in one place to know how to track issues from their previous issues and reponses, which make it more organized for us to serve them better. **What do you dislike about Chaport?** Not an issue. It could be a bit less in price but still a better price with the features it already has. **What problems is Chaport solving and how is that benefiting you?** We had a need to get feedbacks from visitors, help answer their questions, and also get to engage on real time when the need arises. Using Chaport has made that even mre than possible and even made it better for our team. ### 4. Easy to use, great tool for increased engagement with customers **Rating:** 4.5/5.0 stars **Reviewed by:** Long D. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Chaport?** Chatport's UI looks like and simple, so operator easy to intouch with customer. Nice to integrate Facebook, Telegram... **What do you dislike about Chaport?** The document isn't great. It doesn't have all event to integrate so I have to ask supporter. The document should more detail. **What problems is Chaport solving and how is that benefiting you?** Easy to integrate and add-on our website ### 5. Very Flexible and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Osman E. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2022 **What do you like best about Chaport?** The dashboard and customization options which allowed me to make the widget look like it's custom-built for our site. Another major reason for me writing this review is how awesome the support team is. They provided technical advice on how to best comply with GDPR rules, and they were super fast to respond. They have for sure gained a loyal customer. **What do you dislike about Chaport?** Nothing really that I have noticed, I would suggest some more features to be added but I wouldn't consider it to be a dislike and I don't believe this is the right place to mention them. **What problems is Chaport solving and how is that benefiting you?** It made us more approachable as a business, the user doesn't have to leave the page he is in to engage in a conversation with us. we definitely noticed a rise in engagement numbers ### 6. Very satisfied ***** **Rating:** 4.5/5.0 stars **Reviewed by:** Lars B. | Director Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2022 **What do you like best about Chaport?** Intuitive operation, very good range of features, fair prices, and a really great service! **What do you dislike about Chaport?** So far, no disadvantages found for us. **What problems is Chaport solving and how is that benefiting you?** We offer our visitors a new contact option with the chat function and can provide additional service through the robots and generate leads even outside of office hours. ### 7. Maybe a bit complex to use **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Chaport?** The thing I like best is the possibility to link different message apps like Viber, Telegram, Facebook Messenger and so on. You can then answer directly on Chaport **What do you dislike about Chaport?** I think that the configuration is not too immediate. It could be made easier and more intuitive **What problems is Chaport solving and how is that benefiting you?** I worked for a company who did customer assistance for house appliance. We had a internet site, a facebook page, Instagram and so on... Chaport was useful to keep track of all the messages from the customers, no matter on which platform they wrote. ### 8. Excellent support. Very easy uses **Rating:** 5.0/5.0 stars **Reviewed by:** Ruben Q. | Gerente propietario, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2022 **What do you like best about Chaport?** Complete help any question in the chat online support. I compete my goes. I am very happy with chaport. **What do you dislike about Chaport?** Very difficult to say. May be avatar imagen in free version of chat bot. Then all is perfect. **What problems is Chaport solving and how is that benefiting you?** I finished my goes in only 1 day. In my case the chat bot plugin for my Joomla websites. ### 9. Works like a charm **Rating:** 4.5/5.0 stars **Reviewed by:** Micha L. | marketeer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2021 **What do you like best about Chaport?** Besides quick and friendly customer service (through the chat) it's a very easy to use tool. Chatbot setup, users, auto invitation and more. Can recommend. **What do you dislike about Chaport?** It's safe to say they want you to buy a premium or business package. But all in all it's affordable, so no lives lost there. **What problems is Chaport solving and how is that benefiting you?** We try to enable our sales department through the chat, and make our customer service available by phone. This seems to working well so far. ### 10. We already LOVE Chaport and have only been using it for a couple of weeks - would highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Dan C. | Sales Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2021 **What do you like best about Chaport?** You can set up auto bot questions and answers to point the customer in the correct direction to use your website before needing actually to connect with the customer **What do you dislike about Chaport?** Nothing! It's great - cannot fault Chaport **What problems is Chaport solving and how is that benefiting you?** To have the handy chatbots on demand 24 hours a day! :) ### 11. Simple and yet versatile **Rating:** 5.0/5.0 stars **Reviewed by:** Rolf B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2020 **What do you like best about Chaport?** Easy to install on my website. Good Support that helps to adjust the details. **What do you dislike about Chaport?** The triggering logic for auto-invitations is somewhat simple. You can't combine "and" + "or" condition The adaptability of the graphics (logo, etc) is limited. Anyway, I like it the way it is. **Recommendations to others considering Chaport:** Perfect for a small business that will grow later **What problems is Chaport solving and how is that benefiting you?** Quick to set up live chat, with the ability to control all the important details. ### 12. Super easy to integrate, full customization, great support **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan W. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2020 **What do you like best about Chaport?** Chaport was incredibly easy to integrate on my site. The configuration options are better than other chat widgets I've tried. They have a really generous free tier perfect for solo-founders. I couldn't figure out how to change the first auto-sent message so I reached out to support and they helped me within five minutes and I was able to do what I wanted. **What do you dislike about Chaport?** Some of the UX could be improved. There was an 'i' icon which generally means an information tooltip, but it was really the edit button. This was what I reached out to support about. I suggested they change it and they were super friendly about it. **What problems is Chaport solving and how is that benefiting you?** Live chat with visitors on my website. I just installed it today so no real benefit yet other than what I think I'll get from having live chat. ### 13. amazing service, helps you increase your conversion rate **Rating:** 5.0/5.0 stars **Reviewed by:** Filip K. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2020 **What do you like best about Chaport?** ease of use, optimized for mobiles, they have app for smart phones, auto pop-ups prompting visitors to write their question, you can pre-save replies etc. it increases very much your probability of conversion, which is great for ecommerce **What do you dislike about Chaport?** I struggled quite a lot to get the standalone mobile app working - even if I set myself to online, it won´t always do the job. **What problems is Chaport solving and how is that benefiting you?** helping visitors answer their questions, remove objections if they have any, increase trustworthiness and thus overal conversion rate goes up ### 14. Excellent Live Chat Tool **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2020 **What do you like best about Chaport?** Ease of use. Simplicity is sometimes underrated, there is no need to over complicate this. Integrations simple and straightforward. **What do you dislike about Chaport?** Not a lot as yet. I have been using for 10 days and I cannot see anything that I do not like **What problems is Chaport solving and how is that benefiting you?** Customer enquiries asking about products, which has already led to sales. Reassurance that the product is what they are looking for. ### 15. Excellent system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2020 **What do you like best about Chaport?** Our customers love this instant access, easy for us to communicate directly with them **What do you dislike about Chaport?** Not much really, could always be cheaper LOL. **What problems is Chaport solving and how is that benefiting you?** General comms for our customers so not to use the telephone or email systems ### 16. Enjoy communication with customers with the Chaport software. **Rating:** 5.0/5.0 stars **Reviewed by:** George R. | Director responsable de equipo, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2019 **What do you like best about Chaport?** Very easy to use software, and having both desktop and mobile application versions makes it possible to chat through live chat whenever and wherever you are. **What do you dislike about Chaport?** What I didn't like about the software is that it doesn't have a compatible version for my iPhone X, so I had to change phones to be able to have the mobile app. **Recommendations to others considering Chaport:** The price is very fair for the functions offered by this excellent software for business communication software. **What problems is Chaport solving and how is that benefiting you?** Excellent simple live chat solution that has provided my company with a direct way to communicate with potential customers through my website. **Official Response from Anastasia Tokmakova:** > Hi George, Thank you for your review. We are happy you like Chaport :) We have the app for iOS that is specifically optimized for iPhone X. Let me send you the link: https://apps.apple.com/app/chaport-messenger-for-websites/id1141834008 In case you still experience some difficulties with the app, please, send us a message via the live chat on our website. We'll do our best to help you. ### 17. Don't hesitate - it's brilliant! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2019 **What do you like best about Chaport?** Chaport is easy to use with a beautiful chat widget. I love the fact that the API allows further customization and that we can pull user details within our app. **What do you dislike about Chaport?** Just one small issue: Users have to create their own saved replies, and it can not be added by the admin for all users. Although, not a big deal. **Recommendations to others considering Chaport:** Pricing is based on the number of operators that can be online simultaneously, which makes it even more affordable. **What problems is Chaport solving and how is that benefiting you?** We offer in-app chat support for all customers within our property management system which is used by 2,400+ properties. The chat is so much more effiicient than tradionell phone support. ### 18. Chaport Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2019 **What do you like best about Chaport?** I have used chaport live chat feature for API integration. It was very easy to integrate. **What do you dislike about Chaport?** Account activation for getting access token was little delayed but after that it was all good. **What problems is Chaport solving and how is that benefiting you?** I am trying help users ### 19. Best Chat Tool for Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Mother Daughter Outfits I. | VP of Global Consumer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2018 **What do you like best about Chaport?** • Unbeatable pricing plans. Chaport offers FREE,FOREVER and Pro plans. The FREE,FOREVER plan itself offers the features such as collecting visitor emails that helps acquire customers, while many of its competitors charge somewhere between $10-50 per month. If you want to engage more with your customers, its Pro plan offers more advanced features such as Auto-invitations. • Modern design. UI matters. Let's be frank here: Chaport has a beautiful UI. Its modern and minimal UI style beats most of its competitors. Furthermore, it is very easy to customize the UI to match your theme. • A robust team on your side. Today, there are dozens if not hundreds of chat support providers in the market. What actually distinguishes these SaaS providers, in our humble opinion, is the support. We had some technical issues on our site and Chaport's team always provided us a fast turnaround. **What do you dislike about Chaport?** No matter how much percentage of the market an SaaS provider occupies, no such an app is perfect that solves all. Although Chaport does not support too many third party integrations at this moment, its developers will add more down the road. Talk to them and they listen to you. **Recommendations to others considering Chaport:** Simply try it. It's FREE,FOREVER. If you think Chaport is not good enough, tell them and they do listen to your feedback. **What problems is Chaport solving and how is that benefiting you?** Like many other businesses, we offer a toll-free number, email support and live chat. Chaport focuses on Live Chat and that's exactly what we needed for our customers. ### 20. Best Chat Support Tool, Simple, Easy to install and FREE! **Rating:** 4.5/5.0 stars **Reviewed by:** Hoang L. | Co-Founder, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2018 **What do you like best about Chaport?** First of all it's FREE! So easy to install like just minute to setup. Great customer support! Easy to use, Cool User interface, Visitors can see who's online on team. Nothing to say but it's a great tool easy and effective. **What do you dislike about Chaport?** Maybe more features in futre. Nothing to say this time. **Recommendations to others considering Chaport:** With Chaport you will find all you need. I recommend this to try it to your business it will boost your leads and sales. Plus with easy to use and setup, smooth UI and great customer support. **What problems is Chaport solving and how is that benefiting you?** A very useful tool and very stable really good for small to large business. Both visitors and agents get the benefits of usefulness of the tool. Really recommend to use this tool. It make easier for me and my va to communicate with our customer if they have some feedbacks about our products and make more leads and sales from our website. Your visitors and clients will be very happy. ### 21. Mediocre **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Design | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Chaport?** I like that it is easy to sign in and get started and user friendly. **What do you dislike about Chaport?** I don't like that it keeps me signed if I click out of the site but don't properly "log out". **Recommendations to others considering Chaport:** Properly log in and out when done. **What problems is Chaport solving and how is that benefiting you?** Clients getting frustrated with not a quick enough response at times. Some benefits like quick answers for clients not ready to place an order without a phone call needed. ### 22. The best Intercom alternative **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler H. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2018 **What do you like best about Chaport?** -Similar design to Intercom - Nice widget design -Nice agent UI - Shows when team is online **What do you dislike about Chaport?** Support could be better, but better than most companies. **Recommendations to others considering Chaport:** Give it a go! It might not be for you, but try. **What problems is Chaport solving and how is that benefiting you?** Really easy to use for both our visitors and agents. ## Chaport Discussions - [What is Chaport used for?](https://www.g2.com/discussions/what-is-chaport-used-for) - [View Chaport pricing details and edition comparison](https://www.g2.com/products/chaport/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+15%3A26%3A36+-0500&secure%5Bsession_id%5D=b70075fa-8fe8-4fe6-a092-3351c72ca3fe&secure%5Btoken%5D=2df63f31a05f676c362ebe6b5425ade83c9b853b23cf25f1dcd165ca6711fead&format=llm_user) ## Chaport Integrations - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) ## Chaport Features **Administration** - Database Management - Data Workflows - Issue Management **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Channel** - Security - Omnichannel - Privacy - Anonymity ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Insight** - Surveys - Reporting - Visitor Activity - Help Desk ## Top Chaport Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,841 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,685 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.4/5.0 (782 reviews)