Channeltivity Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the responsiveness and support from Channeltivity, enhancing overall partner management experience and efficiency. (6 mentions)

Users highly appreciate the responsive customer support from Channeltivity, ensuring a smooth and efficient experience. (5 mentions)

Users value the ease of use of Channeltivity, praising its intuitive design and responsive customer support. (4 mentions)

Users appreciate the centralized data management of Channeltivity, enhancing efficiency and accessibility for partner activities. (3 mentions)

Users value the effective tracking capabilities of Channeltivity, enhancing the management of partner programs and performance insights. (3 mentions)

Users face dashboard issues, experiencing limited customization options and inadequate support affecting their overall experience. (2 mentions)

Users note a lack of customization in Channeltivity, limiting capabilities for tailored experiences and management. (2 mentions)

Users find limited customization options in Channeltivity, affecting their ability to tailor the platform to their needs. (2 mentions)

Users find the partnership management process to be overly complicated, making lead updates and customization challenging. (2 mentions)

Users note a small learning curve at the start, but overall find the experience to be excellent. (1 mentions)

5 Pros or Advantages of Channeltivity

1. Partner Management

Users highlight the responsiveness and support from Channeltivity, enhancing overall partner management experience and efficiency.

See 6 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great Experience with Channeltivity"

What do you like about Channeltivity?

I've used many tools in the PRM space and Channeltivity has been fantastic due to its simplicity and user experience. More importantly, I've sincerel

Divya R.

Small-Business (50 or fewer emp.)

4.5/5

"Excellent tool for Partner management"

What do you like about Channeltivity?

We used Channeltivity for our client's partner portal management, the Deal Registration module was particularly valuable, helping us streamline partne

2. Customer Support

Users highly appreciate the responsive customer support from Channeltivity, ensuring a smooth and efficient experience.

See 5 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great Experience with Channeltivity"

What do you like about Channeltivity?

I've used many tools in the PRM space and Channeltivity has been fantastic due to its simplicity and user experience. More importantly, I've sincerel

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Reliable platform with outstanding customer support"

What do you like about Channeltivity?

Channeltivity has been a game-changer for managing our partner program. The platform is intuitive, well-structured, and makes it easy to track and man

3. Ease of Use

Users value the ease of use of Channeltivity, praising its intuitive design and responsive customer support.

See 4 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great Experience with Channeltivity"

What do you like about Channeltivity?

I've used many tools in the PRM space and Channeltivity has been fantastic due to its simplicity and user experience. More importantly, I've sincerel

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Reliable platform with outstanding customer support"

What do you like about Channeltivity?

Channeltivity has been a game-changer for managing our partner program. The platform is intuitive, well-structured, and makes it easy to track and man

4. Centralized Data Management

Users appreciate the centralized data management of Channeltivity, enhancing efficiency and accessibility for partner activities.

See 3 mentions

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Ankita S.

Small-Business (50 or fewer emp.)

4.0/5

"Good for partner management"

What do you like about Channeltivity?

Channeltivity is very easy to use all the information is centralized which is great. Compared to other Channeltivity is cost-effective.

Robert P.

Mid-Market (51-1000 emp.)

4.5/5

"Configurable Partner Management Solution"

What do you like about Channeltivity?

I really enjoy how easy the system is to set up. We piloted the platform for our integration partners, but are now expanding it to our full ecosystem.

5. Tracking

Users value the effective tracking capabilities of Channeltivity, enhancing the management of partner programs and performance insights.

See 3 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Reliable platform with outstanding customer support"

What do you like about Channeltivity?

Channeltivity has been a game-changer for managing our partner program. The platform is intuitive, well-structured, and makes it easy to track and man

Heinje L.

Small-Business (50 or fewer emp.)

5.0/5

"Great Partner Portal"

What do you like about Channeltivity?

The portal is intuitive and easy to navigate, even for first-time users. The dashboard provides quick access to critical data and tools. The analytics

5 Cons or Disadvantages of Channeltivity

1. Dashboard Issues

Users face dashboard issues, experiencing limited customization options and inadequate support affecting their overall experience.

See 2 mentions

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Ankita S.

Small-Business (50 or fewer emp.)

4.0/5

"Good for partner management"

What do you dislike about Channeltivity?

very limited options for customization. Also few issues with the dashboard. Need to work on the support that connectivity is providing.

Ana Beatriz S.

Mid-Market (51-1000 emp.)

5.0/5

"Intuitive and gets the job done"

What do you dislike about Channeltivity?

There are still limited capabilities, such as customization, internal user access, and the creation/management of partners that operate in more than o

2. Lack of Customization

Users note a lack of customization in Channeltivity, limiting capabilities for tailored experiences and management.

See 2 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Reliable platform with outstanding customer support"

What do you dislike about Channeltivity?

There isn’t much to dislike. Like any robust platform, there’s a small learning curve at the start, but once you get familiar, it becomes very straigh

Ana Beatriz S.

Mid-Market (51-1000 emp.)

5.0/5

"Intuitive and gets the job done"

What do you dislike about Channeltivity?

There are still limited capabilities, such as customization, internal user access, and the creation/management of partners that operate in more than o

3. Limited Customization

Users find limited customization options in Channeltivity, affecting their ability to tailor the platform to their needs.

See 2 mentions

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Ankita S.

Small-Business (50 or fewer emp.)

4.0/5

"Good for partner management"

What do you dislike about Channeltivity?

very limited options for customization. Also few issues with the dashboard. Need to work on the support that connectivity is providing.

Divya R.

Small-Business (50 or fewer emp.)

4.5/5

"Excellent tool for Partner management"

What do you dislike about Channeltivity?

There are some customization limitations with partner groups and deal custom fields, but I'm sure they are already working on it.

4. Partnership Management

Users find the partnership management process to be overly complicated, making lead updates and customization challenging.

See 2 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"I needed to have a new addition to the deal reg section in Channeltivity."

What do you dislike about Channeltivity?

My only complaint is that it is time consuming for the partner to update a lead that was Won. There are too many steps, so some partners just won't up

Ana Beatriz S.

Mid-Market (51-1000 emp.)

5.0/5

"Intuitive and gets the job done"

What do you dislike about Channeltivity?

There are still limited capabilities, such as customization, internal user access, and the creation/management of partners that operate in more than o

5. Learning Curve

Users note a small learning curve at the start, but overall find the experience to be excellent.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Reliable platform with outstanding customer support"

What do you dislike about Channeltivity?

There isn’t much to dislike. Like any robust platform, there’s a small learning curve at the start, but once you get familiar, it becomes very straigh

Ravi K.

System Administrator

Mid-Market (51-1000 emp.)

7/14/2023

"Must have app for productivity and partner relations"

5/5

What do you like best about Channeltivity?

It does really help in ease of productivity and building relationship with partners, the amount of flexibility which exists within the app is so resourceful. Also my experience with support team is nothing less than 5 star service. I had worked with couple of them for setting up our company's SSO and the engineer was very knowledged and knows his stuff. Over all i am satisifed with channeltivity and i would recommend this to everybody out there. Review collected by and hosted on G2.com.

What do you dislike about Channeltivity?

None, I did not find anything about themselves to be disliked. Review collected by and hosted on G2.com.

Response from Tiffany Pretlow of Channeltivity

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We are thrilled to receive your review, and we can't thank you enough for your kind words! We strive to offer top-notch customer service, and your feedback is a testament to our team's dedication and expertise. Rest assured, your appreciation will be shared with our Support Team and the engineer who assisted you with setting up your company’s SSO connection.

Thanks again for sharing your positive experience with us, and we look forward to continuing to provide you with the tools and support you need to succeed.

Mariana E.

Enterprise (> 1000 emp.)

2/24/2023

"Great Tool for Partners!"

4/5

What do you like best about Channeltivity?

Channeltivity has helped us build a full self-service portal for our partners to pull reports, marketing collateral, and infographics around our data. It's helped our partners become more knowledgeable about what we provide, and has been a great tool to drive further engagement. Review collected by and hosted on G2.com.

What do you dislike about Channeltivity?

It can take partners a bit to navigate the website and find what they need. I think more demos when they first login would be helpful. Review collected by and hosted on G2.com.

Response from Tiffany Pretlow of Channeltivity

edit

Thank you so much for your review! We’re happy to hear that Channeltivity has helped you provide an exceptional experience for you and your Partners. I’d love to connect with you to share tips and best practices on creating portal tutorials. I’ll follow up with you via email to further discuss this topic. Thanks again for your review!

Laura B.

Director Of Marketing

Small-Business (50 or fewer emp.)

4/18/2023

"Very consistent and responsive support team"

5/5

What do you like best about Channeltivity?

The platform is very user-friendly. Our team was able to set up several modules, including training and certifications, marketing co-branding, a full collateral library, managing and tracking MDF, and deal registration tied into SalesForce. Changing out featured content on the home page is pretty simple. We are also able to separate content for different organizations and users. Review collected by and hosted on G2.com.

What do you dislike about Channeltivity?

We would have liked to see the ability to embed an events calendar and to have more flexibility in organizing types of assets for campaigns (for example, placing rich media text instead of uploading a Word doc when providing email templates for our partners). I would like the ability to drag and drop folder content - some sections in the training/certification section are limited to alphabetical organization. Review collected by and hosted on G2.com.

What problems is Channeltivity solving and how is that benefiting you?

Deal registration, managing MDF requests and approvals, co-branding content for partners, and offering a streamlined platform for us to communicate and support our partner community. Since we've been a customer, the platform has continued to improve and offer new features (like email!) that our team has been eager to take advantage of. Review collected by and hosted on G2.com.

Response from Tiffany Pretlow of Channeltivity

edit

Thank you for the fantastic review! It's great to hear that you find our platform easy to use. We value usability and work hard to offer our customers self-service tools that simplify program setup and management, so thank you for recognizing our efforts. We appreciate your feedback about the Library and Training & Certification module and will definitely take it into account as we continue to make improvements to our solution. As for the ability to embed an events calendar, I'd love to discuss a few different options with you, so I'll follow up with you via email to schedule a call. Thanks again for the review!

Randy P.

Marketing

Small-Business (50 or fewer emp.)

3/1/2023

"Incredible platform, incredible support"

5/5

What do you like best about Channeltivity?

After reviewing all of the other major platforms, Channeltivity gave us the most bang for the buck. The Channeltivity sales representative was very helpful in getting us everything we needed to get a working demo/sandbox going. The support staff was also incredibly generous in helping us along the way. We've been using Channeltivvity for more than two years now and we have no complaints! Review collected by and hosted on G2.com.

What do you dislike about Channeltivity?

It doesn't have all of the bells and whistles other platforms might have, but frankly, we don't need those bells and whistles. Occasionally, there are problems, but the support team is lightning-quick in resolving our issues. Review collected by and hosted on G2.com.

Response from Tiffany Pretlow of Channeltivity

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Thank you for the fantastic review! We're thrilled to hear that our platform has been able to meet your needs and provide you with the most value for your investment. We take pride in our commitment to providing exceptional customer service and support, so it’s always great to hear that our efforts are appreciated. Thanks again for your review and for choosing Channeltivity as your partner portal solution.

Randall A.

Channel Operations Manager

Mid-Market (51-1000 emp.)

7/26/2023

"Great product, Great support crew"

4/5

What do you like best about Channeltivity?

Channeltivity really thinks through the eyes of the manufacturer when approaching PRM needs. The features and technical ability makes it easy to work within the product. Review collected by and hosted on G2.com.

What do you dislike about Channeltivity?

I would like to see more automation workflows with other products like HubSpot and Netsuite. We often find ourselves doubling up some work. If we had a way to streamline some processes, that would be great. Review collected by and hosted on G2.com.

Liz M.

Mid-Market (51-1000 emp.)

2/28/2023

"Quick and intuitive setup, super easy maintenance"

5/5

What do you like best about Channeltivity?

When I was heading up partner operations at mParticle, Channeltivity was our top choice for a PRM. It was affordable and had all the features we wanted (MDFs, joint business planning, deal reg, comprehensive training that could even link out to an LMS). With our salesforce admin, I was able to set up Channeltivity and start realizing value in a week. I could make virtually any admin changes on my own, and Channeltivity's incredible support team was there to answer any questions I had in record time. Highly recommend! Review collected by and hosted on G2.com.

What do you dislike about Channeltivity?

They've since made updates to include a To-Partner email marketing module, but originally it was lacking a few features we wanted to use to encourage partner usage and adoption. Review collected by and hosted on G2.com.

Response from Tiffany Pretlow of Channeltivity

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Thank you for the fantastic review! Your feedback means a lot to us, and we are delighted that we were able to provide you with a positive experience. We're committed to keeping the setup process as streamlined as possible, so we're glad to hear that the onboarding process was quick and easy for you. Thanks again for sharing your experience with us!

Irene G.

Sr Director Global Operations and Program Office

Mid-Market (51-1000 emp.)

11/22/2022

"Channeltivity is our primary resource for global channel management."

5/5

What do you like best about Channeltivity?

There are so many things we like about Channeltivity... we use Channeltivity as THE primary resource for our global channel management, utilizing all three libraries, business plans, MDF, forums, leads, deals, sales enablement, and much more. The interface is easy to use, allowing changes and updates to be easily completed within minutes. The use of groups has enabled us to add not only Distributors, but also four tiers of Resellers, along with Consultants, allowing us to offer each of them a more centralized user experience. The Multi-Language Feature has allowed global partners to view their experience in their preferred language, making their workflow easier. Their Support is amazing! Anytime we send an email, we receive a response immediately with instructions, a tutorial link, or a meeting invite to further discuss the request, and determine the best way to implement it. Channeltivity is cost-effective, allowing multiple users per Partner to access all materials offered. Review collected by and hosted on G2.com.

What do you dislike about Channeltivity?

Since our start with Channeltivity, back in 2013, I have not found anything I dislike. Channeltivity has gone above and beyond to help us with everything we have requested. Review collected by and hosted on G2.com.

Response from Tiffany Pretlow of Channeltivity

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Thank you so much for the glowing review. We really appreciate your kind words and for letting others know about your great experience with our product and support team. We know that when a tool is easy to use and has great support, it saves time, resources and makes work easier. Thanks again for sharing your experience, and we’re looking forward to continuing to work with you in the future.

Kathy G.

Mid-Market (51-1000 emp.)

3/1/2023

"Highly Recommend"

5/5

What do you like best about Channeltivity?

I've brought Channeltivity in as the PRM at two different companies, and would do so again if I ever change jobs. Can't speak too highly of the intuitive nature of the platform and the superb customer support post-sale. The platform is highly robust, and yet so easy to implement. No IT involvement required, everything is point and click. It's extremely flexible - we have a very quickly growing distribution channel and have been able to quick and easily update our settings for implementing a Tiered partner program as well as changes to sales territories and managers. I brought the platform in initially as Administrator and have since moved to Executive Sponsor role - handoff was seamless. Recommend! Review collected by and hosted on G2.com.

What do you dislike about Channeltivity?

No downsides. It does everything we need it to and more. Review collected by and hosted on G2.com.

Response from Tiffany Pretlow of Channeltivity

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Thank you for the amazing review. We're happy to hear that our platform has been able to meet your needs across multiple companies, and we appreciate your continued loyalty. We take pride in the intuitive nature of our platform and our commitment to providing excellent customer support. Thank you for choosing Channeltivity, not once but twice, and we look forward to continuing to provide you with the tools and support you need to succeed.

Nick D.

Mid-Market (51-1000 emp.)

2/24/2023

"Great Program for managing Prospective Partners"

5/5

What do you like best about Channeltivity?

The interface is super easy to use and very intuitive. I like how well it alerts you to errors or potential new requests. Allows workflow to continue smoothly without delays. Review collected by and hosted on G2.com.

What do you dislike about Channeltivity?

Sometimes it can be not easy to know if anything time-sensitive happens when not logged in. It would be beneficial to have email notifications if someone submits a new request. Review collected by and hosted on G2.com.

Response from Tiffany Pretlow of Channeltivity

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Thank you for the positive review about our recruitment and onboarding features. We’re glad to hear that you’ve found the process to be smooth and efficient. I’d love to chat with you about the configuration of your email notifications, so I’ll reach out to you directly via email. Thanks again for the review!

Zodwa S.

Enterprise (> 1000 emp.)

3/3/2023

"A fully interactive platform"

4.5/5

What do you like best about Channeltivity?

The ability to customize the interface and platform to resemble the overview that we want for the customer experience and journey Review collected by and hosted on G2.com.

What do you dislike about Channeltivity?

Tutorial guides such as videos or a brochure would be of assistance when one gets stuck Review collected by and hosted on G2.com.

Response from Tiffany Pretlow of Channeltivity

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Thank you for your review! We're glad to hear that our platform has helped you to connect more effectively with your partners by providing them with a one-stop shop for all their needs. I’d love to connect with you to share tips and best practices on creating portal tutorials, so I’ll follow up with you via email to further discuss this topic. Thanks again for the great review!