The G2 on Casepoint

Casepoint Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise Casepoint's stellar customer support, highlighting their responsiveness, knowledge, and implementation of user-requested features. (3 mentions)

Users find Casepoint to be exceptionally easy to navigate, enhancing their eDiscovery experience with user-friendly features. (3 mentions)

Users value Casepoint's continuous improvement efforts, enhancing efficiency with regular updates and advanced functionality. (2 mentions)

Users appreciate the advanced data analytics of Casepoint, enhancing the efficiency of their document review process. (2 mentions)

Users value the robust document management features of Casepoint, enhancing efficiency and user satisfaction in their workflows. (2 mentions)

Users report technical issues with features not functioning correctly, though the support team is quick to respond. (2 mentions)

Users note a lack of development in some features, though the team is responsive in resolving issues quickly. (1 mentions)

Top Pros or Advantages of Casepoint

1. Customer Support

Users praise Casepoint's stellar customer support, highlighting their responsiveness, knowledge, and implementation of user-requested features.

See 3 mentions

See Related User Reviews

AM

Anthony D. M.

Mid-Market (51-1000 emp.)

5.0/5

"Looking for eDiscovery software? Casepoint is a must try!"

What do you like about Casepoint?

Casepoint is a robust document review platform with the latest data analytics and AI/TAR technology included. The software is user friendly and the co

A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Feature rich program with highly responsive support team"

What do you like about Casepoint?

Casepoint has a high volume of features that helps make document review, searching, analysis, and productions an efficient process including folders,

2. Ease of Use

Users find Casepoint to be exceptionally easy to navigate, enhancing their eDiscovery experience with user-friendly features.

See 3 mentions

See Related User Reviews

TH

Taylor H.

Small-Business (50 or fewer emp.)

3.5/5

"Great Product"

What do you like about Casepoint?

I used Casepoint during my legal internship. It was extremely helpful and easy to navigate ediscovery.

AM

Anthony D. M.

Mid-Market (51-1000 emp.)

5.0/5

"Looking for eDiscovery software? Casepoint is a must try!"

What do you like about Casepoint?

Casepoint is a robust document review platform with the latest data analytics and AI/TAR technology included. The software is user friendly and the co

3. Continuous Improvement

Users value Casepoint's continuous improvement efforts, enhancing efficiency with regular updates and advanced functionality.

See 2 mentions

See Related User Reviews

AM

Anthony D. M.

Mid-Market (51-1000 emp.)

5.0/5

"Looking for eDiscovery software? Casepoint is a must try!"

What do you like about Casepoint?

Casepoint is a robust document review platform with the latest data analytics and AI/TAR technology included. The software is user friendly and the co

A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Feature rich program with highly responsive support team"

What do you like about Casepoint?

Casepoint has a high volume of features that helps make document review, searching, analysis, and productions an efficient process including folders,

4. Data Analytics

Users appreciate the advanced data analytics of Casepoint, enhancing the efficiency of their document review process.

See 2 mentions

See Related User Reviews

TH

Taylor H.

Small-Business (50 or fewer emp.)

3.5/5

"Great Product"

What do you like about Casepoint?

I used Casepoint during my legal internship. It was extremely helpful and easy to navigate ediscovery.

AM

Anthony D. M.

Mid-Market (51-1000 emp.)

5.0/5

"Looking for eDiscovery software? Casepoint is a must try!"

What do you like about Casepoint?

Casepoint is a robust document review platform with the latest data analytics and AI/TAR technology included. The software is user friendly and the co

5. Document Management

Users value the robust document management features of Casepoint, enhancing efficiency and user satisfaction in their workflows.

See 2 mentions

See Related User Reviews

AM

Anthony D. M.

Mid-Market (51-1000 emp.)

5.0/5

"Looking for eDiscovery software? Casepoint is a must try!"

What do you like about Casepoint?

Casepoint is a robust document review platform with the latest data analytics and AI/TAR technology included. The software is user friendly and the co

A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Feature rich program with highly responsive support team"

What do you like about Casepoint?

Casepoint has a high volume of features that helps make document review, searching, analysis, and productions an efficient process including folders,

Top Cons or Disadvantages of Casepoint

1. Technical Issues

Users report technical issues with features not functioning correctly, though the support team is quick to respond.

See 2 mentions

See Related User Reviews

AM

Anthony D. M.

Mid-Market (51-1000 emp.)

5.0/5

"Looking for eDiscovery software? Casepoint is a must try!"

What do you dislike about Casepoint?

We have experienced a couple of issues where certain features did not function as intended, but their development team took prompt steps to resolve th

A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Feature rich program with highly responsive support team"

What do you dislike about Casepoint?

Some recent technical issues related to various features not working properly, however, they are very responsive when those issues are reported and th

2. Lack of Development

Users note a lack of development in some features, though the team is responsive in resolving issues quickly.

See 1 mentions

See Related User Reviews

AM

Anthony D. M.

Mid-Market (51-1000 emp.)

5.0/5

"Looking for eDiscovery software? Casepoint is a must try!"

What do you dislike about Casepoint?

We have experienced a couple of issues where certain features did not function as intended, but their development team took prompt steps to resolve th

Casepoint Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Casepoint, and what problem is it built to solve?

Casepoint is a SaaS solution for legal discovery. It is built to help legal teams address the work involved in discovery.

What languages does Casepoint support?

Casepoint supports 2 languages: English and French.

What company sizes and industries is Casepoint the best fit for?

The strongest fit signal is among small-business and mid-market users, particularly in legal services and law practice. The reported segments cluster as follows:

Small business: Companies with 50 or fewer employees.
Mid-market: Companies with 51–1,000 employees.
Legal Services: A prominent industry among users.
Law Practice: Another prominent industry among users.

What customer support options does Casepoint provide, and how do users find the overall support experience?

Casepoint provides support by phone, email, and chat, with 24/7 live-representative support. The experience is often described as responsive, knowledgeable, and helpful, including when teams need troubleshooting or assistance with time-sensitive work; some users would like support capacity to keep pace with demand.

G2 reviews are authentic and verified.

Here's how.

UL

Verified User in Legal Services

Small-Business (50 or fewer emp.)

Originally submitted 5/6/2021

"Attorney"

5/5

What do you like best about Casepoint?

I like the layout of the document review panel and coding form because it is easy to view and navigate through a project. The search tool is very user-friendly and assists in narrowing searches when necessary. The help database answers most questions about using the database, plus the training videos are beneficial to a new user. Review collected by and hosted on G2.com.

What do you dislike about Casepoint?

I prefer to be able to page through a document by using a "Next Page" arrow when viewing a document in the image or native modes, but CasePoint does not have this feature. Instead, the user must scroll down constantly in a multi-page document which becomes tedious and slows down the review. I would like to see the software add a more definitive method of comparing near duplicate documents, other than their percentage of similarity. Review collected by and hosted on G2.com.

AL

Verified User in Law Practice

Mid-Market (51-1000 emp.)

11/15/2021

"Casepoint Stands Out as an Industry Leader"

5/5

What do you like best about Casepoint?

Easy to use, no user fees, professional company. Review collected by and hosted on G2.com.

What do you dislike about Casepoint?

Documents produced from other side are mixed in with client documents as cannot be moved to Productions datastore. Production organization is a bit wonky. Review collected by and hosted on G2.com.

AA

Verified User in Accounting

Enterprise (> 1000 emp.)

10/19/2021

"Case point"

3.5/5

What do you like best about Casepoint?

User friendly and easy to navigate through the website Review collected by and hosted on G2.com.

What do you dislike about Casepoint?

Customer support needs to be upgraded accordingly to the amount of users. Review collected by and hosted on G2.com.

UI

Verified User in Investment Management

Small-Business (50 or fewer emp.)

8/4/2021

"Casepoint is simple & efficient"

5/5

What do you like best about Casepoint?

Having control over all my data saves me time and money. Review collected by and hosted on G2.com.

What do you dislike about Casepoint?

The website is dull and needs a bit of revamping. Review collected by and hosted on G2.com.

Recommendations to others considering Casepoint:

If you have any data challenges and need something dependable... I would recommend Casepoint. Review collected by and hosted on G2.com.

What problems is Casepoint solving and how is that benefiting you?

I can easily manage my data and files and save it right there in the cloud. It accepts a lot of data types so I never have to convert anything. Review collected by and hosted on G2.com.