Casepoint Reviews & Product Details

Casepoint empowers government agencies and enterprises to discover, secure, and activate defensible insights with confidence across their most critical legal, regulatory, and compliance workflows. From global enterprises to major federal agencies, including the Department of War, organizations rely on Casepoint to unify legal hold, eDiscovery, investigations, FOIA, regulatory, and compliance response together in one secure platform. Built on an award-winning, cloud-native foundation with FedRAMP® High and DOD Impact Levels 5 (IL5) and 6 (IL6) authorizations, Casepoint combines purpose-built workflows with transparent, auditable AI and advanced analytics to help teams move faster, reduce risk, and maintain control under scrutiny. Through long-term partnership and responsive support, Casepoint works alongside customers to strengthen operations over time, ensuring lasting control, custody, and confidence in their data. For more information, visit www.casepoint.com.

Seller

Casepoint

Discussions

Casepoint Community

Languages Supported

English, French

Solution Type

All-in-One

Overview by

Athena Strasel

Casepoint Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Casepoint, and what problem is it built to solve?

Casepoint is a SaaS solution for legal discovery. It is built to help legal teams address the work involved in discovery.

What languages does Casepoint support?

Casepoint supports 2 languages: English and French.

What company sizes and industries is Casepoint the best fit for?

The strongest fit signal is among small-business and mid-market users, particularly in legal services and law practice. The reported segments cluster as follows:

Small business: Companies with 50 or fewer employees.
Mid-market: Companies with 51–1,000 employees.
Legal Services: A prominent industry among users.
Law Practice: Another prominent industry among users.

What customer support options does Casepoint provide, and how do users find the overall support experience?

Casepoint provides support by phone, email, and chat, with 24/7 live-representative support. The experience is often described as responsive, knowledgeable, and helpful, including when teams need troubleshooting or assistance with time-sensitive work; some users would like support capacity to keep pace with demand.

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UL

Verified User in Legal Services

Small-Business (50 or fewer emp.)

Originally submitted 5/6/2021

"Attorney"

5/5

What do you like best about Casepoint?

I like the layout of the document review panel and coding form because it is easy to view and navigate through a project. The search tool is very user-friendly and assists in narrowing searches when necessary. The help database answers most questions about using the database, plus the training videos are beneficial to a new user. Review collected by and hosted on G2.com.

What do you dislike about Casepoint?

I prefer to be able to page through a document by using a "Next Page" arrow when viewing a document in the image or native modes, but CasePoint does not have this feature. Instead, the user must scroll down constantly in a multi-page document which becomes tedious and slows down the review. I would like to see the software add a more definitive method of comparing near duplicate documents, other than their percentage of similarity. Review collected by and hosted on G2.com.

AL

Verified User in Law Practice

Mid-Market (51-1000 emp.)

11/15/2021

"Casepoint Stands Out as an Industry Leader"

5/5

What do you like best about Casepoint?

Easy to use, no user fees, professional company. Review collected by and hosted on G2.com.

What do you dislike about Casepoint?

Documents produced from other side are mixed in with client documents as cannot be moved to Productions datastore. Production organization is a bit wonky. Review collected by and hosted on G2.com.

AA

Verified User in Accounting

Enterprise (> 1000 emp.)

10/19/2021

"Case point"

3.5/5

What do you like best about Casepoint?

User friendly and easy to navigate through the website Review collected by and hosted on G2.com.

What do you dislike about Casepoint?

Customer support needs to be upgraded accordingly to the amount of users. Review collected by and hosted on G2.com.

UI

Verified User in Investment Management

Small-Business (50 or fewer emp.)

8/4/2021

"Casepoint is simple & efficient"

5/5

What do you like best about Casepoint?

Having control over all my data saves me time and money. Review collected by and hosted on G2.com.

What do you dislike about Casepoint?

The website is dull and needs a bit of revamping. Review collected by and hosted on G2.com.

Recommendations to others considering Casepoint:

If you have any data challenges and need something dependable... I would recommend Casepoint. Review collected by and hosted on G2.com.

What problems is Casepoint solving and how is that benefiting you?

I can easily manage my data and files and save it right there in the cloud. It accepts a lot of data types so I never have to convert anything. Review collected by and hosted on G2.com.