CaseHUB by QuinteFT Reviews & Product Details

CaseHUB is an enterprise case management platform built for banks, credit unions, CUSOs, and fintechs. It brings high-accountability case work, including disputes, fraud, and complaints, into one policy-controlled system, replacing fragmented tools and manual processes. CaseHUB for Disputes automates dispute cases from intake to resolution, with built-in Regulation E timelines and automated letter issuance. It supports ACH, POS, ATM, RTP, Zelle, Bill Pay, and check transactions, with real-time GL posting and account updates. CaseHUB for Fraud auto-creates cases from alerts and handles card fraud, check fraud, non-payment fraud, and AML alerts on one platform. Link analysis helps uncover organized fraud patterns, with support for SAR filings and branch and incident cases. CaseHUB for Complaints manages complaints end to end across lines of business, with cross-department tracking, full audit trails, and risk-based prioritization. With Agentic AI decisioning and intelligent automation, CaseHUB helps institutions resolve cases faster, reduce operational costs by consolidating systems, detect fraud earlier through risk scoring and link analysis, and stay examiner-ready with embedded regulatory timelines and centralized audit trails. Teams get real-time visibility into case ownership, SLAs, and outcomes, and the platform scales to add new workflows over time without adding new systems.