# Carriyo Reviews **Vendor:** Carriyo **Category:** [Shipping Software](https://www.g2.com/categories/shipping) **Average Rating:** 4.9/5.0 **Total Reviews:** 11 ## About Carriyo Carriyo helps brands take ownership of their last mile experience and improve customer retention in the post-purchase part of the eCommerce customer journey. The software platform provides an end-to-end solution for managing deliveries at scale and engaging with customers in a meaningful way. Carriyo's list of customers includes some of the most well known brands in retail such as Sephora and Level Shoes, and has helped them orchestrate their fulfillment operations and customer engagement while providing them with unprecedented visibility and control over their last mile experience journey. ## Carriyo Pros & Cons **What users like:** - Users value the **centralized management** of Carriyo, streamlining multiple courier operations efficiently from a single platform. (4 reviews) - Users commend Carriyo's **responsive customer support** , which enhances the overall experience and assists with efficient operations. (4 reviews) - Users appreciate the **navigation ease** of Carriyo, praising its intuitive UI and smooth control over functions. (4 reviews) - Users highlight the **seamless carrier integrations** of Carriyo, enhancing eCommerce shipping efficiency and customer satisfaction. (4 reviews) - Users find Carriyo's **excellent customer experience** invaluable, praising its seamless integration and responsive support in eCommerce logistics. (3 reviews) - Integrations (3 reviews) - Users value Carriyo for its **solution improvement** , streamlining courier management and enhancing efficiency across bookings. (3 reviews) - Time-saving (3 reviews) - User Experience (3 reviews) - Automation (2 reviews) **What users dislike:** - Users note the **extra cost** required to unlock certain features of Carriyo, which can be a drawback. (1 reviews) - Users note the **extra charges** to unlock features, which may hinder full access to Carriyo's capabilities. (1 reviews) - Users find the **integration with ecommerce platforms lacking** , impacting seamless connectivity and overall experience. (1 reviews) - Users note **shipping issues** and suggest improvements for the connector to ecommerce platforms, affecting integration efficiency. (1 reviews) - Users experience **syncing issues** , leading to delays in receiving shipment updates, affecting their overall satisfaction. (1 reviews) ## Carriyo Reviews ### 1. Game Changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Suleiman S. | Associate Product Director, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Carriyo?** Carriyo has been a game-changer for our eCommerce operations. With its wide range of carrier integrations, we were able to connect seamlessly to multiple shipping partners without the usual technical overhead. The platform is incredibly reliable, shipments are processed and tracked in real-time, which has drastically reduced delays and customer service inquiries. Implementation was fast and straightforward, with excellent onboarding support from their team. Carriyo’s automation tools and unified dashboard have streamlined our logistics workflow, allowing us to scale faster while maintaining a high level of service. It’s added real value to our business by saving time, reducing errors, and improving the overall delivery experience for our customers. Their customer support is always available and very supportive. Carriyo has become an essential part of our day-to-day operations. We use it extensively to manage high volumes of eCommerce shipments, and it continues to deliver consistent performance and value. **What do you dislike about Carriyo?** Carriyo is constantly evolving, and while a few features are still maturing, the pace of updates has been impressive **What problems is Carriyo solving and how is that benefiting you?** Carriyo helps us solve one of the biggest pain points in eCommerce: managing and scaling multi-carrier shipping efficiently. Before using it, we were juggling multiple systems and manually tracking deliveries, which often led to delays, errors, and poor customer communication. With Carriyo, everything is centralized, from carrier integrations to automated tracking updates, which has drastically improved our operational efficiency. It saves us time, reduces shipping errors, and gives our customers a much better post-purchase experience with real-time tracking and notifications. It’s also allowed us to scale our fulfillment operations without needing to constantly add headcount or build custom integrations for every new carrier. ### 2. The UK's answer to last-mile headaches **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew H. | Head of eCommerce, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2024 **What do you like best about Carriyo?** Carriyo has completely transformed our warehouse and customer service operations. We have been able to streamline our shipping and unify our customer services with seamless real-time visibility of every delivery, no matter where the item was sold. We have achieved true omni-channel unity. The returns process is slick and automatic label generation is a game-changer. We couldn’t be happier with the results! **What do you dislike about Carriyo?** Carriyo are relatively new to the UK market so it took a little time for the API integrations to be ironed out with every courier. It was worth the wait as we finally have DPD, APC, FedEx, Parcelforce, DX and palletways fully integrated. **What problems is Carriyo solving and how is that benefiting you?** By using Carriyo, we are now able to see all of our deliveries no matter which platform the item was sold. This has made customer services a breeze! ### 3. Carriyo is an excellent software solution. **Rating:** 4.0/5.0 stars **Reviewed by:** Sherwin A. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Carriyo?** Carriyo is an excellent software solution for businesses using multiple courier partners. It streamlines the booking process by eliminating the need to log in to each courier’s portal, allowing all bookings to be managed from one centralized platform. One of its standout features is the reports section, which provides valuable insights into the performance of each courier partner. The data analysis tools help track delivery efficiency, average transit times, total orders shipped, return rates, and more. This functionality is extremely helpful for monitoring and improving logistics, making it a convenient and time-saving tool that simplifies the entire process. **What do you dislike about Carriyo?** I cannot think of any drawbacks so far except for the extra cost to unlock some features. **What problems is Carriyo solving and how is that benefiting you?** It streamlines the booking process by eliminating the need to log in to each courier’s portal, allowing all bookings to be managed from one centralized platform. ### 4. Fantastic software **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick Z. | E-commerce executive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2024 **What do you like best about Carriyo?** Carriyo is a fantastic solution for businesses using multiple couriers for collection bookings. It eliminates the need to log in to each courier's website individually, as all collection bookings can be managed from one platform. The software makes it easy to book a courier, cancel a collection, reschedule a pick-up date, or even change the assigned courier. It's a convenient and time-saving tool that simplifies the process. **What do you dislike about Carriyo?** Nothing really, it's perfect and there's nothing I don't like about this software. **What problems is Carriyo solving and how is that benefiting you?** Carriyo is perfect for our needs. It streamlines the process of booking, rescheduling, and managing courier collections from multiple providers, all in one place. It's simple, efficient, and exactly what we need. ### 5. Excellent Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Ciaran E. | E-Commerce Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Carriyo?** Carriyo is a powerful software solution designed for businesses working with multiple courier partners. It simplifies the booking process by removing the need to log into individual courier portals, enabling seamless management of all bookings from a single centralised platform. The support team are fantastic too! **What do you dislike about Carriyo?** There is nothing I dislike about this software. **What problems is Carriyo solving and how is that benefiting you?** Carriyo has simplified our returns process, eliminating the need to book returns through individual courier portals. This has saved us considerable time, allowing us to concentrate on more critical aspects of our business. ### 6. Carriyo: Delivery Management **Rating:** 5.0/5.0 stars **Reviewed by:** Nirmit M. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 25, 2024 **What do you like best about Carriyo?** We have been using Carriyo for almost 2 years now and the user interface is just amazing. You get a dashboard to understand your order shipment status. Carriyo also provides advanced options to manage the webhooks. The support team is very responsive when you reach out to them. Overall we have had an amazing experience using Carriyo and do recommend others to try Carriyo who are looking for E-Commerce Delivery Management and shipping interface. **What do you dislike about Carriyo?** Some features or behind additional subscription paywall but we haven't explored the requirements for such features yet. **What problems is Carriyo solving and how is that benefiting you?** We currently face no issues with Carriyo features that we use. ### 7. CARRIYO is carrying the last mile business **Rating:** 5.0/5.0 stars **Reviewed by:** Manish R. | E-commerce Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 24, 2024 **What do you like best about Carriyo?** Everything! Amazing UI, easy to navigate and smooth control over functions. Direct integrations to multiple systems. Love the API / webhook config features that allow message forwarding to brands. Real time change in shipment Status and much more! **What do you dislike about Carriyo?** Not much to say here honestly! In time, perhaps use an upgrade with AI. **What problems is Carriyo solving and how is that benefiting you?** Chalhoub uses Carriyo is their main last mile aggregator for forward and reverse shipment for B2C and B2B. Everyone is happy with the performance and support of the team and app. ### 8. CARRIYO STAR **Rating:** 4.5/5.0 stars **Reviewed by:** Atef F. | CS advisor, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Carriyo?** How it is easy to use and also to clarify your shipping status. **What do you dislike about Carriyo?** Somehow it could be a delay in syncing shipment updates. **What problems is Carriyo solving and how is that benefiting you?** With Carriyo, it is easy to track your shipment and figure the status with details and this is so good for me as a member in Mumzworld CS. ### 9. The Best Shipping Management Solution in the Middle East **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Carriyo?** Carriyo, unlike other Western brands, has all the local carriers integrated on their platform. As such, you're able to quickly integrate all your preferred carriers and quickly start shipping. I would also like to give a major shoutout to the amazing support team they have available for all clients. They provide exceptional in-depth support and are always open to improving the software to meet your needs, with exceptional speed as well. **What do you dislike about Carriyo?** I can not say anything bad about Carriyo. The one point I would like to see more improvements is in the Returns/Refunds side of Carriyo as this would make the software unbeatable. **What problems is Carriyo solving and how is that benefiting you?** For online business's in the region, we do not have local carriers integrated with our preferred e-commerce software. As such, connecting your website to Carriyo allows you to easily create shipping labels, fulfill orders, and also manage them. ### 10. Excellent CMS, great team, great tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Carriyo?** Robust APIs Solid integrations with carriers Consolidated error messaging Their integration with Quiqup Very easy to get going **What do you dislike about Carriyo?** Honestly from a shipment and integration point of view it is great. On the connector to ecommerce platforms it could use some work! **What problems is Carriyo solving and how is that benefiting you?** Connections to various carriers and integrations with Shopify and WooCommerce ### 11. CARRIYO your Shipment **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2021 **What do you like best about Carriyo?** Customizable, easy to use............... **What do you dislike about Carriyo?** the service level reporting tool does not support the split between working hours and none working hours **What problems is Carriyo solving and how is that benefiting you?** one basket to group all carriers and one communication channel, a strong API integration tool with other carriers ## Carriyo Discussions - [What is Carriyo used for?](https://www.g2.com/discussions/what-is-carriyo-used-for) - [View Carriyo pricing details and edition comparison](https://www.g2.com/products/carriyo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+19%3A04%3A55+-0500&secure%5Bsession_id%5D=d5c07bb4-4235-4b19-a85b-d29a8ffa5182&secure%5Btoken%5D=e67463b4fdc94eea502f57aca17045edc64111684793158eb7f7cb3b5f25550e&format=llm_user) ## Carriyo Features **Management - Multicarrier Parcel Management Solutions** - Third-Party Integration - Multicarrier Parcel Management Solutions - Label Printing - Multicarrier Parcel Management Solutions - Multiple Carriers - Multicarrier Parcel Management Solutions - Customer Information Database - Multicarrier Parcel Management Solutions - Flexible Billing - Multicarrier Parcel Management Solutions - Shipping Management - Multicarrier Parcel Management Solutions **Labels** - Label Printing - Return labels - Bar codes **Order management** - Order tracking - E-commerce integrations - Manage orders - Order Status **Carrier and rate management** - Quick rate comparison - Vendor availability - Flat rate services **Inventory management** - Low stock alerts - Automated inventory orders - Assign suppliers **Reports** - Shipment reports - Inventory reports - Unshipped products ## Top Carriyo Alternatives - [ShipStation](https://www.g2.com/products/shipstation/reviews) - 4.3/5.0 (573 reviews) - [AfterShip](https://www.g2.com/products/aftership/reviews) - 4.7/5.0 (308 reviews) - [parcelLab](https://www.g2.com/products/parcellab/reviews) - 4.6/5.0 (256 reviews)