# Carbonite Safe Reviews **Vendor:** OpenText **Category:** [Online Backup Software](https://www.g2.com/categories/online-backup) **Average Rating:** 4.0/5.0 **Total Reviews:** 198 ## About Carbonite Safe Data backup is essential for protecting small businesses from ransomware attacks, human error, hardware failure and natural disasters. These events can lead to data loss and system downtime, which can be very costly for your business. Carbonite Safe® backup gives small businesses powerful cloud and hybrid backup that is affordable and easy to use. It takes just a few minutes to install this backup software on one or several machines with remote deployment and management. You can create custom policies and deploy remotely to individual machines, teams or departments. From there, automatic cloud backup ensures your data is recoverable in the event something happens to your business systems. You can also schedule backups around workflow and optimize bandwidth utilization to avoid bottlenecks. Optional onsite backup ensures the fastest possible recovery and reduces downtime. Whether your business environment calls for a cloud-only solution to protect computers, or a combination of cloud and onsite protection to ensure fast recoverability of servers and databases, Carbonite has a solution that fits your needs. ## Carbonite Safe Pros & Cons **What users like:** - Users love the **affordable cost** of Carbonite Safe, making cloud storage accessible without breaking the bank. (1 reviews) - Users appreciate the **unlimited cloud storage** offered by Carbonite Safe, ensuring worry-free backups for their files. (1 reviews) - Customer Support (1 reviews) - Ease of Use (1 reviews) - Easy Setup (1 reviews) - Features (1 reviews) - Implementation Ease (1 reviews) - Simple (1 reviews) - Storage Capacity (1 reviews) **What users dislike:** - Users experience **backup issues** such as unexpected stops and insufficient notifications, impacting their trust in the service. (1 reviews) - Users report **backup problems** with Carbonite Safe, citing unexpected stops and inadequate status notifications. (1 reviews) - Users report **excessive notifications** from Carbonite Safe, leading to frustration with constant alerts and interruptions. (1 reviews) - Users experience **inadequate notifications** , leading to unexpected backup process failures and prolonged unawareness of issues. (1 reviews) - Users experience **unexpected backup interruptions** , leading to concerns about data protection and tracking status effectively. (1 reviews) ## Carbonite Safe Reviews ### 1. Backup as Easy as 123 **Rating:** 5.0/5.0 stars **Reviewed by:** Yvonne G. | President, Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2017 **What do you like best about Carbonite Safe?** Simplicity and customer service. Ease of use and implementation. The customer does not have to do anything. The customer service when you call really tries to help. **What do you dislike about Carbonite Safe?** There is really nothing i dislike about the product. **What problems is Carbonite Safe solving and how is that benefiting you?** Serves as a simple inexpensive backup service for small to medium customers ### 2. Reliable Backup with Improvement Potential **Rating:** 4.0/5.0 stars **Reviewed by:** Joe J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Carbonite Safe?** I mainly use Carbonite Safe to automatically back up my important files like documents, photos, and work-related data. It’s reassuring to know everything is safely stored and easy to recover if something goes wrong, like a crash or accidental deletion. I like knowing my data is backed up automatically and that I can easily get it back without a stressful recovery process. What I really like about Carbonite Safe is how easy and stress-free it is to use. After the initial setup, it just works quietly in the background, backing up everything automatically, which gives me a lot of peace of mind. I really enjoy how simple it is to restore files when needed. The whole process feels smooth and hassle-free, and being able to access my backups from anywhere makes it even more convenient and reliable. Getting started with Carbonite Safe was quite easy for me. The setup didn’t take long, and the step-by-step guidance made everything simple to follow, even without much technical experience or confusion along the way. It's been reliable and easy to use, and it definitely gives me peace of mind. **What do you dislike about Carbonite Safe?** One thing that doesn’t work as well for me with Carbonite Safe is the backup speed, especially when dealing with larger files—it can feel a bit slow. I also feel the interface could be updated to look more modern and be easier to navigate. **What problems is Carbonite Safe solving and how is that benefiting you?** I use Carbonite Safe to automatically back up critical files effortlessly, providing peace of mind. It eliminates worry about data loss from deletions or system crashes, allowing easy recovery without stress. ### 3. Unlimited Cloud Storage, But Room for Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Mriganka R. | Associate Consultant III, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Carbonite Safe?** One of the standout features is unlimited cloud storage for personal backup plans, meaning you won’t worry about hitting a storage cap for your files. **What do you dislike about Carbonite Safe?** Backup processes sometimes stop unexpectedly or don’t run for days, and notifications or status tracking can be lacking. **What problems is Carbonite Safe solving and how is that benefiting you?** Manual backups are easy to forget and inconsistent — leading to outdated backups or human error. Carbonite Safe Solves: Automatic background backups that run without you having to remember them. ### 4. Easy and worth it **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2024 **What do you like best about Carbonite Safe?** I like the fact that Carbonote can backup my files or computer while working as normal. It's very rare that I have any issues with this software - well worth the price. **What do you dislike about Carbonite Safe?** I dislike that Carbonite can sometimes "stop me" from deleting files right after downloading them. For example, if I download a zip file, unzip the file, save the files and want to delete files I don't need, it adds an additonal step - stop backing file. **What problems is Carbonite Safe solving and how is that benefiting you?** It solves the issue of losing all data or having your computer crash. I had this happen a few months ago and this software was life-saving! ### 5. Time to Move On **Rating:** 2.0/5.0 stars **Reviewed by:** PAULETTE E. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2017 **What do you like best about Carbonite Safe?** The dependability of this storage resource has been a professional life saver for me. The fact that it is constantly running in the background in the cloud gives me peace of mind and worth the annual subscription I've paid for quite a few years. Their customer service has also been quite good each time I've contacted them. **What do you dislike about Carbonite Safe?** Their updates often trigger the need to reinstall the software rather than being seamless. While it's not difficult to do, it's annoying to have to do it. They never send out a notice to update, and it's only when getting a notice that the backup hasn't occurred for a certain period of time do you then realize it needs to be reinstalled. **Recommendations to others considering Carbonite Safe:** If you want one less thing to worry about in your business, and one less piece of hardware in your office, Carbonite has proven to be an excellent answer for me. **What problems is Carbonite Safe solving and how is that benefiting you?** I was with Carbonite for many years and was great when I first came on board with them. It was automatically running in the background and I felt confident I had a reliable backup in case there was a disaster of any kind. Their price was reasonable. I started looking elsewhere when I got tired of having to repeatedly reinstall the software because an upgrade was done. I also discovered the online backup was incomplete when I downloaded the backup to a new computer. Plus the price was going up. ### 6. Carbonite Safe Backup - no **Rating:** 0.0/5.0 stars **Reviewed by:** Gregory Q. | Owner/Tech, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2022 **What do you like best about Carbonite Safe?** You at least get an occasional successful backup. **What do you dislike about Carbonite Safe?** Undependable. No email notification available. **What problems is Carbonite Safe solving and how is that benefiting you?** I no longer use Carbonite Safe Backup ### 7. Carbonite and Mac -- a bad combination **Rating:** 0.0/5.0 stars **Reviewed by:** Scott S. | IT Architecture Consulting - Independent, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2022 **What do you like best about Carbonite Safe?** Not much - the product causes more problems than it solves. **What do you dislike about Carbonite Safe?** Carbonite takes over the CPU and IO when it runs -- my computer becomes a "brick". Additionally -- lots of "subscription date" invalid errors which means the installation is hosed -- you need to delete carbonite, reinstall, and then do a backup -- this happened three times and my backup takes > 48 hours to run from a clean start. **What problems is Carbonite Safe solving and how is that benefiting you?** None - using carbonite actually causes more problems. ### 8. Fastest computer backup, Super easy to use, Offers free trial **Rating:** 4.5/5.0 stars **Reviewed by:** Chih H. | Senior Supply Chain Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Carbonite Safe?** This platform is super easy to use. Their support team is very helpful and always end up solving your problems. It is the fastest computer backup software. It stores data in organized way so you can easily access it anytime. It also offers free trial, so it helps you learn its basic for free. It always keeps auto backing up your files. You can easily create or change backup sets. It easily works on large and small servers without any difficulty. It very easy to select files or folder to set on cloud easily so you can easily backup your files anytime. **What do you dislike about Carbonite Safe?** It does not support on mac very well. It sometimes needs reinstallation and when there is a problem in it, it will automatically stop backing up your files anytime and you will lose your data backup for a week or more than that. Sometimes it takes a lot time while uploading large files. It is also expensive when you go for purchasing it depending on a size of your organization. While restoring a system you need to wait for a day sometimes. **What problems is Carbonite Safe solving and how is that benefiting you?** We had been facing problems with files backing up and we were in search of easy and robust platform to back up our files and folder easily and easily accessible in all computers. We implemented in our organization and came up with very good results. this helped us in automatically files back up anytime. We not always have to click backup; it can be done by itself. We easily share link to others to back up their pc as well this is how it is easy to use. ### 9. Carbonite keeps my data safe **Rating:** 5.0/5.0 stars **Reviewed by:** michael n. | Test Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2021 **What do you like best about Carbonite Safe?** Carbonite made it easy to design a backup plan specific to my hard drive configuration. It also suggested a smart backup that automatically backed up my desktop and my documents. It is also very simple to select files to back up on the fly. Additionally, I was able to select a time to back up files that did not interfere with my work schedule. **What do you dislike about Carbonite Safe?** If you want to retrieve files that have been backed up more than a week ago you must contact Carbonite to have them restore the files for you. I would like to be able to do that on my own. **What problems is Carbonite Safe solving and how is that benefiting you?** Backing up data and files is critical for me to ensure that my work will not have to be recreated if something goes wrong with my computer. The backup must be stored off-site to ensure the backup is safe should something catastrophic happens to my location. Carbonite satisfies both of these concerns. ### 10. It requires more work on your part than it should **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Carbonite Safe?** The interface is very easy to use and understand. **What do you dislike about Carbonite Safe?** It only backs up certain file types automatically. Then you have to manually go thru all the thousands of your files on your computer one by one, and use a 4-click (per file) option to add each individual file to the backup. Plus it only mirrors what is actually on your computer. If you offload a file to an external hard drive to save space, that file disappears from your backup. **What problems is Carbonite Safe solving and how is that benefiting you?** I was trying to protect my files so, in case of a computer or external hard drive crash, I could restore what was lost. ## Carbonite Safe Discussions - [Is carbonite a good backup?](https://www.g2.com/discussions/is-carbonite-a-good-backup) - 4 comments - [View Carbonite Safe pricing details and edition comparison](https://www.g2.com/products/carbonite-safe/reviews/carbonite-safe-review-469022?section=pricing&secure%5Bexpires_at%5D=2026-05-16+03%3A59%3A11+-0500&secure%5Bsession_id%5D=fb5ab4d7-55a8-438a-81ad-31474755056c&secure%5Btoken%5D=4ab9e195c15ac527e40fc47e0ca9e19fe0bbe2385e59f8af52b6f298039e9525&format=llm_user) ## Carbonite Safe Features **Functionality** - Real-time Sync - Storage Capacity - Remote Backup - Versioning - Mobile Backup Application **Management** - Real-Time Analytics - Solution Integration - Infrastructure Compatibility - Monitoring **Management** - Disaster Recovery - Remote Backup - Storage Formats - Scheduled Backups - On-Demand Restoration **Compatibility ** - Disk Backup - Local Backup - Storage Formats **Solution Provision** - System Failover - Pay by Usage - Service Provision **Reporting** - Activity Monitoring - Documentation - Alerts/Notifications **Management** - File Sharing - Security Standards - Encrypted Storage **Security** - Data Encryption - Security and Compliance - Deduplication **Agentic AI - Online Backup** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Carbonite Safe Alternatives - [Veeam Data Platform](https://www.g2.com/products/veeam-data-platform/reviews) - 4.6/5.0 (676 reviews) - [Cove Data Protection](https://www.g2.com/products/cove-data-protection/reviews) - 4.5/5.0 (419 reviews) - [IDrive Online and SaaS Backup, Object Storage e2](https://www.g2.com/products/idrive-online-and-saas-backup-object-storage-e2/reviews) - 4.4/5.0 (1,907 reviews)