Capacity Reviews & Product Details

Capacity helps me with access to information that should be very accessible. I don't want to disturb a team member because I forgot our tax ID or access codes. Capacity allows me to access the information on my flexible schedule without being disruptive. Review collected by and hosted on G2.com.

Nothing comes to mind at this point. Any issues we encounter are addressed, and the support team is incredible. Review collected by and hosted on G2.com.

Capacity is an incredibly intuitive program that allows for so many possibilities! But equal in greatness to the system are the people - I've never had such fantastic support as a customer! Review collected by and hosted on G2.com.

There are currently a few branding limitations regarding the platform, but that's all! Review collected by and hosted on G2.com.

The relationship has been a partnership, with both parties providing feedback and solutions to provide a better Customer Experience for our customers. Additionally, as the years have past, we taken on added functionality such as their Chat Bot. Review collected by and hosted on G2.com.

Specific to our program, the automated reporting is a work in progress. That said, Linc does actively work with us to provide alternative solutions as they work to add more functionality to their project roadmap. Review collected by and hosted on G2.com.

I enjoy the ability to watch a ticket so when another department is handling I can still see how it is resolved. Review collected by and hosted on G2.com.

I would like more of the tickets to go to a specific department automatically when they come in rather than moving them. Review collected by and hosted on G2.com.

We are very happy Capacity! Our staff and members can find the answers to their questions faster than ever. The knowledge base, chatbot and ticketing system work well, and we have the necessary tools. Their sales, implementation and support teams are outstanding! They took what could have been a very overwhelming implementation process and made it easy. Review collected by and hosted on G2.com.

We really are very happy with Capacity. Their implementation and support team have responded with solutions when needed. Review collected by and hosted on G2.com.

Capacity is a great tool for project management. I love to see my team's tickets in a single location to know how we're tracking on our projects. I also think the knowledge base is invaluable. Having common questions immediately answered makes my team so much more efficient. Review collected by and hosted on G2.com.

I think Capacity has some really advanced features that feel a little intimidating to put to use so far. Luckily there are a ton of resources I can use to become a product expert and make my team even more efficient. Review collected by and hosted on G2.com.

Love that you can add a chatbot, a support site, create a knowledge base, manage tickets and setup automations in a single platform.

The team is constantly innovating and implementing cutting edge features based on customer needs. Review collected by and hosted on G2.com.

Setting up the platform could be simplified. Review collected by and hosted on G2.com.

How easy it is to use, and the benefits it adds to our overall member experience. Review collected by and hosted on G2.com.

The guided conversations are a little tricky to build. Review collected by and hosted on G2.com.

As a small team, Capacity is so much easier to customize for our unique needs than using cases in Salesforce. We spent a lot of wasted time having a system that wasn't optimized for our needs. Review collected by and hosted on G2.com.

Capacity analytics could be improved. There is a lot of data, but it's hard to understand sometimes. Review collected by and hosted on G2.com.

The platform is easy to navigate and customize. Review collected by and hosted on G2.com.

Some customizations require Capacity to build or delete Review collected by and hosted on G2.com.