Capacity Reviews & Product Details

I'm in the middle of a first time deployment for Capacity Knowledgebase and ticketing system. The support that I've received in the buildout has been tremendous. Everyone that I've worked with has been very accommodating, knowledgeable and eager to help. Review collected by and hosted on G2.com.

None so far. Everything on the project has gone very well. Review collected by and hosted on G2.com.

The efficiencies we gain have allowed us to elevate the way we use our employees. Plus they have greater job satisfaction by taking mundane inquiries off their plate and out of their inbox. Review collected by and hosted on G2.com.

It's a necessary part of getting the best result, but setting up the Knowledge Base takes some time. Dedicate a person to it right in the beginning and get it out of the way! Review collected by and hosted on G2.com.

The service level received from Capacity is second to none. Sammie has been our specific contact and she goes above and beyond. She knows our organization and works with us to build solutions that truly work for our customers. Review collected by and hosted on G2.com.

The biggest hurdle was working in multiple systems (and is for many products we use). The co-pilot is a strong tool, but it was difficult to get our end users in another product to know what to respond to and what questions weren't matching with knowledge appropriately. Review collected by and hosted on G2.com.

Capacity keeps it simple for our organization to get the information out to our members that we need to efficiently. Review collected by and hosted on G2.com.

Still newer to Capacity and have not found anything I really dislike about it. Review collected by and hosted on G2.com.

I am really happy with the ability to connect our team members to relevant information provided by the subject matter experts. We took a chance on this, not having prior experience with chat-based support, and we are really happy with what has come out of it. Review collected by and hosted on G2.com.

I am hoping some additional customizations will be supported in the help desk - ability to make specific choices per project, and fine-tune on that project level vs. the whole company. Review collected by and hosted on G2.com.

I like the ease of use. You can utilize capacity organization-wide so all staff have access to the same documents and materials. This helps the organization be more cohesive with the policies, manuals, etc. Review collected by and hosted on G2.com.

New to using the program so I have not found too many downsides. I would say just lack of utilization so far has been the drawback. But as this product becomes more utilized for our organization, I think the benefits will far outweigh the cons. Review collected by and hosted on G2.com.

It is easy to adjust Capacity's helpdesk to work how we need it to work, making us more efficient in handling tickets. We are most excited about phase 2 where we will start deflecting tickets by using the chat bot and setting up a support site. Review collected by and hosted on G2.com.

We don't always have the basic answers we need from analytics. Review collected by and hosted on G2.com.

The customer service at Capacity is second to none. Everyone at Capacity is eager to listen to any problems and help us build solutions. The platform is constantly improving. Review collected by and hosted on G2.com.

With the constant improvement comes a drawback; some solutions do take a little longer to implement. However, Capacity always delivers on the promised solutions. Review collected by and hosted on G2.com.

I think having all of our needs in one place at our finger tips 24-7 is so important to an organization that operates in all times zones and different times and days. Review collected by and hosted on G2.com.

I have not experienced any downsides with Capacity. As long as the information is entered, the answers to the questions appear. Review collected by and hosted on G2.com.

Answer my questions at any time of the day. Review collected by and hosted on G2.com.

Sometimes doesn't show me what I'm looking for. Review collected by and hosted on G2.com.