Capacity Reviews & Product Details

Loving the ability to centralize incoming support requests so we can share the load as a team, the tickets are trackable and we can metric our teams bandwidth! Review collected by and hosted on G2.com.

Reporting layouts, look of the reports and filters. Review collected by and hosted on G2.com.

Capacity is such a helpful tool. I use it every day for work. I can get all the info I need quickly and efficiently. Review collected by and hosted on G2.com.

I have not been able to find a downside yet. Review collected by and hosted on G2.com.

Ease of use and setup. We were up and running quickly and had a wonderful experience working with our reps. Review collected by and hosted on G2.com.

Needs more integrations with other communication systems to provide a 365 degree view of the customer Review collected by and hosted on G2.com.

Working with the Linc team from day one has felt like a true partnership. We’ve been able to grow and expand our use of the platform at our own pace in the areas we need the most. This flexibility has allowed us to truly move the needle on customer satisfaction and revenue. We started with Linc to resolve issues around post-purchase and order tracking support. What we have now with them is much, much more. Review collected by and hosted on G2.com.

There are always gaps between what technology can achieve and what the business can accept, as well bottlenecks between legacy antiquated systems and modern cloud platforms, but with Linc we work together to find solutions. Review collected by and hosted on G2.com.

Navigating tickets is very user friendly. Review collected by and hosted on G2.com.

So far, everything I've done with this product has been easy, and I haven't encountered anything I dislike. Review collected by and hosted on G2.com.

Linc is so quick to reply and their customer service is incredible! We have requested several custom reports in addition to the information they are providing through their portal and they were able to turn them around in no time. They are also great at acting quickly to make any adjustments needed. Review collected by and hosted on G2.com.

There are no dislikes. Any information not initially provided, they have been able to find alternate ways to provide for us. Review collected by and hosted on G2.com.

LumenVox ASR is best at its accuracy, the accuracy rate of LumenVox is unbeatable, it catches every pitch clearly and is highly accurate in the documentation. It is very easy to deploy. The voice tone features and its clarity in the Text-To-Speech feature are amazing. The support system is also instant and useful, it guides us to make the fullest use of all its features. Review collected by and hosted on G2.com.

At this moment, there is no dislike about the performance and functionalities of LumenVox ASR. But, the cost is high compared to its competitors. I request them to add more voice tones, and the option to avoid unnecessary side noises like dog barkings by improving the feature of auto noise isolation and auto noise cancellation. Review collected by and hosted on G2.com.

So easy to use and so simple interface. Even a child can use it without any difficulty. I found it as an advanced yet simple technology that will be the main platform for customer engagement for years to come. Review collected by and hosted on G2.com.

Nothing as of now. A little development to add more features might be useful. Like, adding in app calling feature for customers who need direct calling experience. Review collected by and hosted on G2.com.

It's state-of-the-art speech recognition processing capabilities. Review collected by and hosted on G2.com.

It's a bit complex for the end-user to understand at first. Review collected by and hosted on G2.com.

It catches the word exactly as you say, real time response. Review collected by and hosted on G2.com.

User interface actually needs bit improvement Review collected by and hosted on G2.com.