--- title: Canapii Reviews meta_title: 'Canapii Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 221 reviews by the users' company size, role or industry to find out how Canapii works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 221 scale: '5' date_modified: '2026-10-17' parent_category: name: Event Management url: https://www.g2.com/categories/event-management ---

Canapii Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend Canapii for its exceptional customer support, enhancing their event experience with reliable and helpful assistance. (10 mentions)
Users praise the incredible customer support of Canapii, providing invaluable assistance and expert recommendations during events. (9 mentions)
Users appreciate the engaging support and user-friendly design of Canapii, enhancing overall event experiences dramatically. (9 mentions)
Users value the effective attendee management features of Canapii, enhancing communication and organization for large groups. (7 mentions)
Users commend the helpful customer support of Canapii, ensuring smooth experiences during events with professional assistance. (7 mentions)
Users find the learning curve steep with Canapii, especially due to its complex features and unintuitive admin console. (3 mentions)
Users find the missing chat option a privacy concern, leading to the removal of the chat feature. (3 mentions)
Users are concerned about the lack of privacy in the chat function, leading to removal of the feature altogether. (2 mentions)
Users find Canapii's complexity challenging, especially without prior experience, though support assistance helps alleviate some issues. (2 mentions)
Users find the limited customization of Canapii frustrating, especially for creating tailored reports and tracking metrics easily. (2 mentions)

5 Pros or Advantages of Canapii

5 Cons or Disadvantages of Canapii

Canapii Reviews (221)

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Reviews

Canapii Reviews (221)

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4.6
221 reviews
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LL
Lisa L.
Event Coordinator
Small-Business (50 or fewer emp.)
"Easy Conference Scheduling and Personalized Attendee Agendas"
4/5
What do you like best about Canapii?

I like the ease of creating the conference schedule and the attendee's ability to create their personal schedule in advance of the event. I also appreciate the level of customer service and the price! Review collected by and hosted on G2.com.

What do you dislike about Canapii?

Unfortunately there is oan option in the "Chat" that allows you to select all of the attendees and send a message. doing so exposes all of the attendees and their contact details. This has forced us to remove the chat feature which is unfortunate. Review collected by and hosted on G2.com.

MS
MANISH VIKRAM S.
Director
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Comprehensive Updates Without the Hassle—Highly Informative and User-Friendly"
5/5
What do you like best about Canapii?

Very informative. Helps us to get all the latest updates, so do not have to depend on any emails or to bother anyone for any information. Also important to note, one has to check canapii app regularly, as the updates are done regularly. Very easy to access all the information. I do check it quite frequently. Easy to implement information provided on the app. Integration of every information connected to 1-1 meetings, agenda, every attendee's personal agenda is done up very well. Review collected by and hosted on G2.com.

What do you dislike about Canapii?

Not experienced till now. Customer support, needs to give more importance to this. Review collected by and hosted on G2.com.

Response from Claire Wince of Canapii

Thank you so much for your detailed and thoughtful review. We’re thrilled to hear that you find Canapii informative, easy to navigate, and helpful in accessing all event details in one place. It’s great to know the platform is simplifying your event experience and helping you stay up to date without relying on emails.

We also really appreciate your feedback on customer support, we take this seriously and are continuously working to enhance our responsiveness and service levels.

Thank you again for taking the time to share your experience!

Leon W.
LW
Leon W.
Warehouse Manager
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Great Scanning Integration, But Too Many Steps"
3.5/5
What do you like best about Canapii?

I enjoyed its integration with scanning. Review collected by and hosted on G2.com.

What do you dislike about Canapii?

There were too many steps to follow for only one part. Review collected by and hosted on G2.com.

Dabrali H.
DH
Dabrali H.
N/A
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Sorority's National Convention"
5/5
What do you like best about Canapii?

It was so nice to have an application/website where I could find all the information needed for my sorority's national convention weekend of events. There was the calendar/agenda app that came in handy. I also enjoyed the gallery and seeing our attending members submit videos and pictures from the weekend. Review collected by and hosted on G2.com.

What do you dislike about Canapii?

I did not like that it was randomly crashing out on me when I was in the middle of using it. It was also a bit annoying when wanting to upload several pictures and we could only use one caption for all. Review collected by and hosted on G2.com.

Response from Claire Wince of Canapii

We're so glad to hear that the platform helped make your sorority’s national convention more organized and engaging, especially that the agenda and gallery features added value to your weekend. It's great to know the event hub made it easier to navigate and enjoy everything that was planned.

We’re sorry to hear about the crashes you experienced and the limitations with photo captions. Your feedback is incredibly valuable, and we’ve shared it with our team to ensure we continue to improve stability and expand user-friendly features like media uploads.

Thanks again for your honest review, it really helps us grow and serve our users better!

SC
Santiago C.
Managing Director
Small-Business (50 or fewer emp.)
"Excellent tool and service"
5/5
What do you like best about Canapii?

To start, we held an event for only 20 people, which was completely free but allowed us to understand the system and the tool. We were able to easily understand how video calls and the meeting system work. Once the tool showed its qualities, we invested in an event with more attendees. We were lucky that Canapii has people on their team who speak Spanish, so it was a total pleasure to work with Dana to set everything up and ensure everything was correct.

Update May 2025 (now also as "Guest User"): I have also used Canapii in other events, and its UI and simplicity are really helpful, making everybody's event experience much better and more dynamic. The event app is very intuitive, simple, and clean, but full of features. And the network and meetings you can generate are better than any of the other apps that I have used in different events. Review collected by and hosted on G2.com.

What do you dislike about Canapii?

Our event was in Spanish and the translation worked fantastically, but it's complicated to choose the correct time zone since the nomenclature is very European. A recommendation would be for the system to identify which region or country the user is in and thus suggest their time zone language.

Another recommendation would be for Canapii to offer design services since many companies do not have experts to design banners or icons for the sessions. Review collected by and hosted on G2.com.

Response from Claire Wince of Canapii

Thank you so much for taking the time to share your experience with Canapii!

We’re so pleased to hear that starting with a smaller, free event gave you the opportunity to explore the platform and gain confidence in its capabilities. It’s wonderful to know that your positive experience led to a larger event and that our Spanish-speaking team members made the process smooth and enjoyable for you.

We also really appreciate your feedback regarding the time zone settings and design support. You're right, clearer time zone nomenclature and automatic region detection would certainly enhance the user experience, and we’ve shared this insight with our product team. As for design services, that's a valuable suggestion, especially for teams without dedicated creatives. We’ll take this into consideration as we continue evolving our offerings.

It’s great to see how Canapii helped bring your attendees together despite not everyone being able to join in person. We strive to enable seamless, inclusive event experiences regardless of location.

We look forward to supporting many more of your events!

RK
Rahul K.
Senior Digital Marketing Executive
Information Technology and Services
Mid-Market (51-1000 emp.)
"Canapii helps managing group and hosting smoothly and with ease"
5/5
What do you like best about Canapii?

I love the multiple ways Canapii lets me communicate with attendees. Be it able to chat directly, set up mandatory sessions, and send instant notifications—super helpful and easy when managing a large group on-site.

The badge printing facility is a game changer for us, and I love that Canapii does it with Sustainability in mind. Review collected by and hosted on G2.com.

What do you dislike about Canapii?

I dislike that the call feature isn’t available on mobile. As a workaround, we sometimes use WhatsApp/Teams instead, which can be a bit less convenient. Review collected by and hosted on G2.com.

Response from Claire Wince of Canapii

We’re glad to hear that Canapii’s communication tools and badge printing have made managing your events easier, especially with our focus on sustainability.

We appreciate your comments about the call feature on mobile. The good news is that we’re actively working on adding this functionality to further enhance your experience and your input is incredibly valuable in helping us prioritize improvements like this!

It’s great to know Canapii has helped streamline your event management, from registrations to sponsor management.

Thank you very much for your review!

VA
Valerie A.
Forum Hybrid Lead, AWID
Mid-Market (51-1000 emp.)
"Canapii App experience during the 15th AWID International Forum ( 2024)"
5/5
What do you like best about Canapii?

First the staff were very resourceful to explain the different features of the App that could be used to suit the needs of the Conference participants. Secondly, Canapii is a very easy App to use, our participants who were not tech savvy were still able to use the App without a lot of hassle. The App does not require a lot of internet bandwidth, hence our participants that are in low bandwidth areas were still able to use the App comfortably. Lastly, the onsite support that was provided was extremely helpful as most of the participants were installing the App while onsite. Review collected by and hosted on G2.com.

What do you dislike about Canapii?

Canapii has really improved over the years (this is the second time I have suggested Canapii to the organizations that I have worked for, and it is quite refreshing to see the progress that has been made to fit the changing conference needs). Not a dislike but a suggestion to look into how to improve the display of photos uploaded and a comment section for participants to flag to the admins if a photo goes against the community guidelines. Review collected by and hosted on G2.com.

Response from Claire Wince of Canapii

Thank you so much for your kind and detailed feedback! We are really pleased to hear that your experience with Canapii was smooth and impactful, both for your team and your participants. It’s especially great to know that even those who aren’t tech-savvy found the platform easy to navigate, and that the low-bandwidth functionality supported users in all locations.

We also really appreciate your recognition of our onsite support team—they’ll be delighted to hear that their assistance made a positive difference during setup!

Thank you as well for the thoughtful suggestions. We're constantly working to enhance the user experience and improving the photo display along with adding a flagging/comment feature for community moderation are both great ideas that our team are reviewing.

We're honoured that you've recommended Canapii across multiple organizations and that you’ve seen our growth first-hand. Hearing how participants were able to personalize their forum experience, network, and even schedule ad hoc meetings using our features is exactly what motivates us.

Looking forward to supporting your future events!

Daisy T.
DT
Daisy T.
Faculty/staff recruitment and retention specialist
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"User friendly event management platform"
4.5/5
What do you like best about Canapii?

Centralize event attendance and engagement in a easy to use system and visually appealing platform. Review collected by and hosted on G2.com.

What do you dislike about Canapii?

It is one more app to add to the phone. Nothing else. Review collected by and hosted on G2.com.

Response from Claire Wince of Canapii

Thank you so much for your thoughtful review and kind words!

We’re pleased to know that you’re enjoying the centralized event management features and the visual design of the platform and that going digital has helped your organization reduce paper waste while enhancing networking and communication during events - that's exactly the kind of impact we aim for.

We appreciate your note about the mobile app and while we strive to offer convenience through mobile access, we understand that adding another app can be a hurdle for some users.

Thanks again for choosing Canapii, we’re excited to keep supporting your events in smarter, more sustainable ways!

AF
Ali F.
Event Executive
Mid-Market (51-1000 emp.)
"A Seamless Event Management Experience"
4.5/5
What do you like best about Canapii?

The event platform can do everything you need it to do, and more, one of the standout aspects is their exceptional customer service. The support team is responsive, knowledgeable, and always willing to go the extra mile to ensure everything runs smoothly. Any questions or issues are quickly resolved, making the entire process stress-free. Review collected by and hosted on G2.com.

What do you dislike about Canapii?

The only issue I encountered was the number of campaign credits available, but again, this was quickly fixed by the Canapii team. Review collected by and hosted on G2.com.

Response from Gemma Edwards of Canapii

Thank you for your amazing review! We're delighted to hear that you had a seamless event management experience and that our platform exceeded your expectations. Our team is dedicated to providing exceptional customer support, so it's fantastic to know that you felt well taken care of throughout the process.

We appreciate your feedback on campaign credits and are happy we could resolve it quickly! It’s great to hear that our custom email-sending feature has helped your invitations and campaigns reach the right audience. We’re always working to make event management smoother and more efficient!

We look forward to supporting your future events! 🚀

Verified User in Consulting
GC
Verified User in Consulting
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"World class event software"
5/5
What do you like best about Canapii?

I attended a recent tech event that used Canapii for their mobile app. Most events used Cvent or their own custom thing and usually that's a bad experience. Canapii facilitated the best networking experience I have had onsite at an event – their meeting system is best in class and allowed me to book tons of meetings with clients and prospects. The best thing was that people actually responded to my meeting requests, attended the meetings and engaged in the app. The app had built in calendar integration, email invitations and notification reminders. I was pretty engaged with the app through out the event, using it a lot. Review collected by and hosted on G2.com.

What do you dislike about Canapii?

It'd be cool to have an interactive floorplan that linked to my personal agenda, so I could see exactly where my meetings and sessions were when I clicked on the floorplan. Otherwise, I was happy with the experience. Review collected by and hosted on G2.com.

Response from Claire Wince of Canapii

It's fantastic to hear that Canapii helped you have such a productive and engaging networking experience! We are really pleased to hear that the meeting system, calendar integration, and notifications made it easy for you to connect with clients and prospects.

We also really value your suggestion about an interactive floorplan linked to your agenda. That’s a great idea and something we’ll definitely consider as we continue to improve the platform.

Thank you very much for your feedback — we’re so glad Canapii added value to your event experience!