# CallSwitchOne Reviews **Vendor:** TelcoSwitch **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.0/5.0 **Total Reviews:** 5 ## About CallSwitchOne CallSwitch is a market-leading UCaaS platform, delivering a powerful suite of unified communications features that enable employees to work from anywhere, on any device – from office and remote workers, through to contact centre and regulated environments. CallSwitch delivers advanced features for hosted telephony and unified communications, with competitive calling plans, international numbering in over 65 countries, and third-party integrations including Salesforce and Microsoft Teams. The platform is also suitable for white-labelling by MSPs and other channel resellers. ## CallSwitchOne Pros & Cons **What users like:** - Users appreciate the **seamless connectivity** of CallSwitchOne, enabling effortless VoIP calling from anywhere with great call quality. (2 reviews) - Users find the **ease of use** in CallSwitchOne enhances productivity and makes VoIP calling straightforward. (2 reviews) - Users appreciate the **affordability of VoIP technology** with CallSwitchOne, enhancing communication for businesses effectively. (2 reviews) - Users commend CallSwitchOne for its **affordability** , significantly lowering communication costs through VoIP technology. (1 reviews) - Users find CallSwitchOne's **business tools** efficient, with great support and reliable communication options for smooth operations. (1 reviews) - Calling Features (1 reviews) - Customer Support (1 reviews) - Helpful (1 reviews) - Intuitive (1 reviews) - Navigation Ease (1 reviews) **What users dislike:** - Users find the **host optional loading cumbersome** , complicating the registration process for CallSwitchOne. (1 reviews) - Users find the **high cost** of CallSwitchOne to be a significant disadvantage compared to other vendors. (1 reviews) - Users find the **high pricing** of CallSwitchOne compared to competitors to be a significant drawback. (1 reviews) - Users often face **technical faults** on the CallSwitchOne platform, leading to a frustrating user experience. (1 reviews) - Users report frequent **system instability** with CallSwitchOne, facing multiple outages that affect overall reliability. (1 reviews) ## CallSwitchOne Reviews ### 1. A Very Good VoIP Service **Rating:** 5.0/5.0 stars **Reviewed by:** Md Ashfaque I. | VoIP Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about CallSwitchOne?** It is mainly UK based company and it provides Hard Phone as well as softphone services for VoIP calling. It provides UK DID, Russian DID as well to run the business smoothly. Our Account manager is also very good and full support staff is very greatly active.It has Soft phone Application which is very light and reliable and can be manage, placing of calls any where easily. The other name i like it's is Best4Business, which is really best for Business to run. **What do you dislike about CallSwitchOne?** Sometimes its Host(optional) loads more to get register. **What problems is CallSwitchOne solving and how is that benefiting you?** Easily from anywhere we are able to connect to our clients, we can place calls easily with providing country code if we are calling in different countries and with Internal teams as well within 2-3 seconds. Its 4 digit extension number is getting connect in one click to place call Internally which is approx 1 second or less. We have installed it's App in our phones and we all are using this in multiple location. ### 2. My thoughts **Rating:** 4.5/5.0 stars **Reviewed by:** Swapna P. | Content Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about CallSwitchOne?** CallSwitch is providing the good networking with good features for voice calls, videos calls etc. **What do you dislike about CallSwitchOne?** Pricing of CallSwitch is more compared to other vendors in market. **What problems is CallSwitchOne solving and how is that benefiting you?** We can set up an automated attendant to field calls and information when employees are unavailable. Can add tools as add ons and use them ### 3. Productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Romeo P. | Business Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2024 **What do you like best about CallSwitchOne?** I like the fact that you can use it by utilizing VoIP technology, CallSwitch reduces traditional phone costs, making it more affordable for businesses to communicate. **What do you dislike about CallSwitchOne?** I did not only like that you have to experience some technicality faults when you are using the platform sometime. **What problems is CallSwitchOne solving and how is that benefiting you?** It integrates various communication methods (voice, video, messaging) into one platform, streamlining collaboration among team members. ### 4. callswitch **Rating:** 3.5/5.0 stars **Reviewed by:** Vanessa K. | Authorization & Appointments setter, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about CallSwitchOne?** i like how it keeps our office team organized to have our meetings on time and it helps throughout the workday with everything you can think of. **What do you dislike about CallSwitchOne?** sometimes when in teams it acts up and some features don't work as good as they do in the actual app **What problems is CallSwitchOne solving and how is that benefiting you?** it's helped with keeping track of customers orders and jobs to be scheduled. ### 5. Simple and easy to use VOIP system, expected features working nicely, reliability is questionable **Rating:** 2.5/5.0 stars **Reviewed by:** Harminder C. | Support Analyst, Computer Networking, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about CallSwitchOne?** The UI is very easy to navigate and everything has a home, its something you feel familiar with without even trying. When you need to find something you dont have to think about it, its set out in a nice, easy to use way. The call quality is great and it's quite polished in terms of what you'd get from other offerings who usually have thousands of options with no context. From an MSP point of view, its very easy to administer aswell **What do you dislike about CallSwitchOne?** Reliability of both the Apps and the back-end networking. Sadly that has been the downfall, I can understand 1 outage a year maybe, while quite inconvenient its easy to explain to customers but sadly CallSwitch has multiple outages every month, its the reason I've seen many look elsewhere. **What problems is CallSwitchOne solving and how is that benefiting you?** Again, its the uptime that is causing issues both for tenant customers and internally as we also use the product ourselves. When its affecting us, its affecting customers and then everyone is dissapointed, its different if it happens very rarely but now its almost expected to go down at some point in the near future. To their credit, the support team do resolve these issues as quick as they can, - [View CallSwitchOne pricing details and edition comparison](https://www.g2.com/products/callswitchone/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+14%3A46%3A54+-0500&secure%5Bsession_id%5D=aadd02b2-3b2e-454f-8b18-01bdef8e17e2&secure%5Btoken%5D=20cd79aca0f0e24f836eca3fffe0eade37fb743b22a0672378af61e8491768af&format=llm_user) ## CallSwitchOne Features **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top CallSwitchOne Alternatives - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,505 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,325 reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) - 4.2/5.0 (875 reviews)