I really appreciate how seamlessly Calabrio ONE blends into my daily work routine; sometimes, I don't even notice that I'm using it, which speaks volumes about its smooth performance. This kind of flawless operation is invaluable in my role, especially since I handle a high volume of calls. The software contributes significantly to efficiency—I've never faced issues with it, unlike some other applications at my job. Its reliability means I don't have to frequently report problems or disruptions to my supervisor, which reduces stress and allows me to focus on my core responsibilities. This reliability and unobtrusive functionality make Calabrio ONE a remarkable tool in my daily tasks. Review collected by and hosted on G2.com.

I don't think Calabrio ONE needs significant enhancements, but I guess its aesthetics could be improved. Review collected by and hosted on G2.com.

Easy to use, intuitive platform that helps supervisors in contact centers actually help the Agents be happier ! Review collected by and hosted on G2.com.

I just wish we had it sooner ! there is a lot of data, so sometimes it can get overwhelming to get all in one dashboard, but we manage! Review collected by and hosted on G2.com.

UI is great and the empowerment for the agents is great. Review collected by and hosted on G2.com.

Inability to diagnose previous SVL misses. Does not show actual agents staffed by interval Review collected by and hosted on G2.com.

I love how Calabrio ONE significantly eases the challenge of managing a diverse workforce without the reliance on numerous Excel documents. Its usability and ease of navigation are outstanding, making the software very user-friendly. The in-depth reporting capabilities are incredibly helpful for in-depth insights and decision-making. Additionally, I appreciate how Calabrio ONE simplifies complex tasks such as scheduling and staff management, effectively taking the hard work out of these processes. The initial setup was excellent, supported by a very helpful team, which made getting started with the product a seamless experience. Review collected by and hosted on G2.com.

I find that the integration capabilities could be more modular. An improvement in providing app-building functionalities or enhanced modular integration options would be beneficial. Review collected by and hosted on G2.com.

I like the trending topics feature in Calabrio ONE and how it effectively spots trending topics. Review collected by and hosted on G2.com.

I don't love the dashboards, the AutoQM is super limited and the performance management is still also very limited. In order to build custom it's a bit complex, also they show interesting things but very scattered out. Review collected by and hosted on G2.com.

The ease of the interface. It is easy to onboard new reps and WFM team members. Review collected by and hosted on G2.com.

Some things that we are unsure on how to do, the help center is a little confusing and does not always follow the accesses that a specific user has. Review collected by and hosted on G2.com.

With Calabrio, we can place bets to secure a shift for ourselves, which is kind of cool. Review collected by and hosted on G2.com.

Well, it’s not Calabrio itself—it’s the companies that use this application for micromanagement. Review collected by and hosted on G2.com.

What I like best about Calabrio one is how it brings everything into one place, easy forecasting and scheduling, clear real-time adherence, and solid reporting. The dashboards are straightforward, and it helps the team stay aligned on performance without a lot of manual follow-up. Review collected by and hosted on G2.com.

What I dislike is that some features feel a bit complex or not very clear at first, especially when building advanced reports. The system can also be slow at times, and certain workflows take more clicks than necessary. Review collected by and hosted on G2.com.

It provides real time changes to my day and the ease of use is one of the best.

The customer support is easy to contact and the frequency of use is daily.

There are a number of features that provides a great opportunity to customize selections. Review collected by and hosted on G2.com.

Calabrio ONE users have reported several dislikes including: cumbersome scheduling processes, inaccurate data analysis, slow loading times, and limited features in certain areas. Some users also find the interface confusing and the terminology inconsistent. Additionally, the cost of some features and the limitations of the API are also points of criticism. Review collected by and hosted on G2.com.

that i can request a shift swap with my teammates Review collected by and hosted on G2.com.

that is in another time zone than my actual time zone Review collected by and hosted on G2.com.