I find Calabrio ONE incredibly valuable for several reasons. Its ease of use stands out prominently, simplifying processes and making the software approachable for everyone on the team. I also appreciate the regular, consistent updates and improvements that Calabrio ONE undergoes, as they ensure the software remains current and effective. These updates are enhanced by informative webinars, which help me and my colleagues learn about new developments and effectively integrate them to improve our customer service. Additionally, it's insightful for day-to-day performance management, allowing managers to seamlessly schedule teams and ensure they are positioned effectively, which enhances our overall operational efficiency. Review collected by and hosted on G2.com.

I find Insights to be very difficult to use. Although there are a large number of training videos available, they seem more like a how-to guide and are not tailored to provide specific support on creating reports that work within my organization. Additionally, we've encountered several IT issues that have hindered our ability to fully utilize Insights. Review collected by and hosted on G2.com.

I really like the service quality management part of Calabrio ONE. It is especially valuable because it provides crucial information that we need when evaluating how a customer interaction went. This information is extremely important in the customer cycle and helps us ensure that we maintain a high level of quality in our interactions. Additionally, the initial setup of Calabrio ONE was incredibly quick and simple, even considering that we transitioned from an old platform. The acquisition process, setup, and everything related was easy and allowed us to adapt without complications. Review collected by and hosted on G2.com.

The workforce management platform, known as WFM, is a bit outdated. Although I understand it is improving, we are waiting for updates. Review collected by and hosted on G2.com.

I find Calabrio ONE to be an exceptional tool for workforce management, with its invaluable features such as shift scheduling, time and attendance, and absence and leave management. Its customer experience intelligence platform adds tremendous value by uniting various functions like contact centers, call recording, quality management, and workforce management. This integration allows organizations to move from merely managing call queues to proactively optimizing operations, which fundamentally improves the customer experience. The initial setup of Calabrio ONE is very user-friendly, making it easy to get started without any complications. Overall, it is great in every aspect, and I rate it 10 out of 10 without hesitation, confidently recommending it to others. Review collected by and hosted on G2.com.

No comments at this time; the software meets our needs effectively. Review collected by and hosted on G2.com.

I really appreciate Calabrio ONE for its accessibility to information, which helps me keep tabs on how my team is performing and ensures that we are all on the same page. The ability to view recordings, grade calls, and share results with my team is invaluable for maintaining a high standard of quality and performance. Additionally, the ease of setup and understanding of the system makes the transition smooth and efficient. I have been able to integrate Calabrio ONE with other tools and software used within the company, which keeps everyone informed and enhances our operational efficiency. Overall, this software solution works perfectly for my needs without any issues, allowing me to confidently give it a 10 out of 10 when recommending it to a friend or colleague. Review collected by and hosted on G2.com.

I like it all. Review collected by and hosted on G2.com.

I find Calabrio ONE incredibly beneficial for workforce management within a contact center environment. I appreciate how it simplifies challenging tasks such as forecasting, scheduling, and measuring metrics, making them easier and more straightforward. I particularly like the flexible scheduling feature, which allows agents to move their breaks and lunch points to times that suit them better, without negatively affecting their shifts. This flexibility is especially useful in a dynamic work environment and enhances overall employee satisfaction. Additionally, I value how Calabrio ONE seamlessly integrates with 8x8, our phone platform, through which crucial information is fed directly into the system, ensuring smooth and efficient operations. Finally, I found the initial setup of Calabrio ONE to be very easy, facilitating a smooth transition when we switched from our previous product, Nice IEX, due to cost considerations. Review collected by and hosted on G2.com.

I find that the insights in Calabrio ONE could be improved. Specifically, they are not as in-depth as I would prefer and could offer more specific information. Review collected by and hosted on G2.com.

User-Friendly Interface: The interface is incredibly user-friendly, which has significantly reduced the time spent on administrative tasks.

Seamless Integration: The software's ability to integrate patient data with scheduling and billing is seamless, making the workflow much more efficient.

Comprehensive Features: Calabrio ONE offers a comprehensive suite of features such as ease of use, effective scheduling notifications, and easy access to work hours. Review collected by and hosted on G2.com.

The pricing approach and support model can be seen as predatory, with some users feeling that the company may not provide adequate assistance without additional fees. These points highlight the potential challenges users may face when using Calabrio ONE, and it is important for potential users to consider these factors when evaluating the software's suitability for their needs. Review collected by and hosted on G2.com.

I like that Calabrio ONE types out the words when I'm listening to recorded calls. Although sometimes it’s hard to hear clearly, having the transcription helps, even if the accuracy is not perfect. This feature is particularly beneficial because it means I don’t always have to review the calls manually. I appreciate that it assists me in solving scheduling issues and managing voice recordings effectively. The platform also provides the timing and the transcription of calls, which is invaluable for reviewing and analyzing conversations efficiently. Additionally, the initial setup of Calabrio ONE was very easy, which made the transition smooth. It's definitely been a helpful tool in my work. Review collected by and hosted on G2.com.

I am frustrated by Calabrio ONE's transcription accuracy. It often fails to pick up words correctly, leading to misspellings or incorrect phrases that were never actually said by the customer or the person in the conversation. Review collected by and hosted on G2.com.

Having the ability to capture interactions and better service our customers with real time data Review collected by and hosted on G2.com.

Integration blockers that only allows part or incomplete details Review collected by and hosted on G2.com.

What I like best about Calabrio is the visibility it gives me into the leave I can request, and whether it will be approved or not. Review collected by and hosted on G2.com.

I feel like parts of the user interface look outdated and aren’t very intuitive, which makes the product harder to use overall. Review collected by and hosted on G2.com.

We have been using Calabrio now for a few years. It has been a great bit of software that has made my life as a resource planner must easier. The adherence part is excellent for team management. The support we have received from Calabrio is the early set up stages was very good. Their staff are very helpful and friendly. Review collected by and hosted on G2.com.

Insights has been a challenge to get up and running. Review collected by and hosted on G2.com.