It’s optimisation and efficiency when looking at a scale of productivity and performance Review collected by and hosted on G2.com.

I find there is not enough help for new users or for users that are not specialised in it Review collected by and hosted on G2.com.

I find Calabrio ONE very admin friendly, which is great for our team. We really enjoy the flexibility within the product, especially around scheduling. The options for flexible schedules and employee-facing tools make a big difference for us. The initial setup was very seamless, which made getting started a lot easier. Review collected by and hosted on G2.com.

having the options for more flat file imports would be great Review collected by and hosted on G2.com.

I like that the Calabrio ONE interface is easy to use. Everything I need is only up to 3 levels deep, so I don't have to dig deep to find what I need. Review collected by and hosted on G2.com.

I feel like a lot of the Calabrio platform I'm used to is still migrating over to Calabrio ONE. I want the forecasting and scheduling features to be fully available once the migration is complete. Also, I'd like to have the ability to see what future ASA for the end of the day would look like. The training on the system was long and cumbersome, and we should have used our real-time data instead of hypothetical data for training. Review collected by and hosted on G2.com.

I really appreciate how Calabrio is constantly changing and adapting to the changing needs of our contact centers. The new "Sessions" feature is particularly useful now that they've added an "optimization" and "exclude days" piece to it - it takes a task that use to take me hours to only taking minutes. Review collected by and hosted on G2.com.

We are struggling with back office. Our call center advisors handle both emails(cases) and live channels at the same time, and we have yet to be able to accurately integrate case handling with live contacts and this has had a trickle-down effect on other elements of Calabrio like OT scheduling. Review collected by and hosted on G2.com.

What I appreciate most about Calabrio ONE is its strong focus on building a customer community, particularly through the monthly customer link-up sessions. These gatherings provide a valuable chance to connect with fellow Calabrio users, exchange best practices, and learn directly about upcoming product updates and new features. I would also like to recognize Dave Hoekstra and Florian Garnier for their consistently excellent presentations and for creating an engaging, informative atmosphere during these sessions. Review collected by and hosted on G2.com.

An area requires substantial improvement is the Calabrio Success Center website. Although I value the effort to provide a platform where customers can submit ideas and vote on suggestions from others, the site comes across as both underused and disorganized. Over the past four years, I have submitted numerous ideas myself, and the inconsistent feedback or lack of visible action on these submissions can be quite frustrating. Revamping the site to enhance its organization, make the status of ideas more visible, and improve communication with those who submit suggestions would transform it into a much more effective tool. Review collected by and hosted on G2.com.

It improves employee productivity and engagement by providing scheduling flexibility and performance feedback Review collected by and hosted on G2.com.

The interface can feel complex and less intuitive, reporting tools are sometimes difficult to navigate, and there is limited real-time integration. Review collected by and hosted on G2.com.

I like the flexibility and ease of Calabrio ONE coming together. When it works, it works well. They've shown engagement in resolving issues and even developed new features based on our feedback, which helps ensure success and excellence in our field. I find the engagement from the support teams during setup quite helpful, with good communication and commitment. Review collected by and hosted on G2.com.

Some features that we are excited for do not come out as quickly or at all, which is frustrating. It is also frustrating when tools work properly in one environment but the same tool doesn't work properly in another. Review collected by and hosted on G2.com.

I like using Calabrio ONE for its ease of adjusting activities. I enjoy reviewing the forecast and reforecast for the short term, which is helpful in managing staffing levels efficiently. When there is a sudden spike in call volume, I find it neat to review staffing levels against the forecast as it shows exactly how many full-time equivalents (FTEs) I am short, so I know how many people I need to offer overtime to. Review collected by and hosted on G2.com.

The current functions of Calabrio vacation planning and self-scheduling do not fit our preference-based model. Review collected by and hosted on G2.com.

What I like about Calabrio is how easy it is to use for workforce management. Even as a regular agent, I can quickly check my colleagues’ schedules without needing extra permissions or complicated steps. The interface feels clean and straightforward. You don’t need to be tech‑savvy to navigate it, which makes it great for both new hires and seasoned agents. Review collected by and hosted on G2.com.

What I dislike about Calabrio is that when I check my schedule, it shows in a different time zone because our client is based in another country. Since we have to follow the client’s time, it becomes difficult for us to manually convert the schedule to their time zone. Review collected by and hosted on G2.com.

What I like best about Calabrio ONE is how easy it is to use. The system is simple to understand and does not feel overwhelming, even for someone using it daily. The layout is clean, menus are straightforward, and most features are easy to find without much training. Review collected by and hosted on G2.com.

Nothing to dislike it's just organizations use this app for micromanaging. Review collected by and hosted on G2.com.