It’s a tool that has allowed the company to take a giant leap forward in the digitization and automation of our processes. What I like most is that I can manage many requests myself. It also helps me manage staff and ensure adequate coverage based on workload. On top of that, I can customize reports and choose how I want to visualize the data I need. Review collected by and hosted on G2.com.

I haven’t run into any problems so far. The feature I use most in this tool is the real-time tracking, since it helps me make sure my team sticks to their schedules. Review collected by and hosted on G2.com.

It’s an all-in-one software solution for workforce management, analytics, and real-time agent quality monitoring. Review collected by and hosted on G2.com.

The software feels a bit slow and somewhat complex, so it will definitely require training—especially when a new employee needs to start using it. Review collected by and hosted on G2.com.

I really appreciate the ease of use of Calabrio ONE. It's very straightforward and quick, especially for booking holidays. I also like that I can see availability and check schedules from my mobile phone. The initial setup was very easy, and having the app on my phone is quite convenient. Review collected by and hosted on G2.com.

The biggest issue I have with Calabrio ONE is how unnecessarily complicated the reporting and data exploration tools are. It often feels like you need a specialized degree just to pull a custom report, and even then I still run into data inconsistencies that make me second-guess the results.

On top of that, the user interface feels clunky and unintuitive in several areas. Simple tasks take far too many clicks to complete, and the system frequently lags or glitches when I’m trying to manage large datasets or approve time-off requests. Real-time adherence tracking is also often delayed, which makes it incredibly difficult to manage the floor effectively when the data I’m looking at isn’t actually “real-time.” Review collected by and hosted on G2.com.

I REALLY ENJOY HOW IT WORKS IT BLINKS TO LET YOU KNOW IS HOME TO GO IN ALSO FFOR THE BREAK AND OUT OF THE DAY, IT GIVES YOU THE STATS OF ADHERENCE AS WELL. Review collected by and hosted on G2.com.

Calabrio ONE sometimes has issues with processing speed and also I will like to have an option for correct yoiu the hours have more control Review collected by and hosted on G2.com.

I really appreciate the strong integration with the broader ecosystem, along with the wide range of capabilities it provides. I also like that no additional software is needed to manage real-time scheduling and analysis, which makes it much easier for our team to make informed decisions about activity scheduling and license approvals. Review collected by and hosted on G2.com.

I don’t have anything negative to say—this product fits our needs perfectly. The setup was fairly simple, especially once I became familiar with it. It’s also been excellent for scheduling, and it makes it easy for us to add breaks and lunch times. Review collected by and hosted on G2.com.

Calabrio ONE has had a positive impact on our organization by improving adherence, and it’s been much more efficient than our previous system. I also appreciate that the secure connection gives customers peace of mind, knowing their data is protected. On top of that, it provides tools for call recording and performance evaluation, which helps support our day-to-day work. Review collected by and hosted on G2.com.

Its performance has been incredible, and I honestly have nothing bad to say about it. It streamlines my workflows, which helps reduce operating costs and saves time. On top of that, my clients understand the technology and find it easy to navigate once they follow my instructions. Review collected by and hosted on G2.com.

I like how easy Calabrio ONE is to use and how it brings everything together in one place. The reporting and real-time insights are especially helpful because they make it easier to understand performance and make quick decisions. Review collected by and hosted on G2.com.

One thing I dislike about Calabrio ONE is that the interface can feel a bit complicated at first. Some features take a little time to find or understand, especially when you’re new to the system. Review collected by and hosted on G2.com.

The product has been very reliable for us and has helped establish a strong global telephony network. The call recording and QM features are a major step up from our previous system, and the interface is genuinely easy to use. I also value the analytics, which surface data and insights we simply wouldn’t have been able to uncover through manual analysis. Review collected by and hosted on G2.com.

I haven’t had any issues or problems at all. Its performance has been truly amazing, and it has noticeably improved our forecasting capabilities. On top of that, the support team is knowledgeable, very patient, and genuinely understanding. Review collected by and hosted on G2.com.

What I like most about Calabrio ONE is that it brings workforce management, quality management, analytics, and performance insights together in one platform. It gives contact center teams a much clearer view of both operational performance and customer interactions, while AI-powered forecasting and analytics can help reduce manual work and support better decision-making. Review collected by and hosted on G2.com.

The platform can feel a bit complex at first, especially for new users. Some features and settings take time to learn, and moving between the different sections isn’t always as intuitive as it could be. It would also help if reports and dashboards were easier to customize, since adjusting them to fit specific needs can take extra effort. Review collected by and hosted on G2.com.

I love the reporting tool out the back of calabrio one. The visibility of having data such as Agent performance timekeeping etc is easy to understand and export Review collected by and hosted on G2.com.

Not being able to run a Monday as absence reporting as this would identify trends in day of week sickness Review collected by and hosted on G2.com.