--- title: Burq Reviews meta_title: 'Burq Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Burq works for a business like yours. date_modified: '2026-07-27' parent_category: name: On-Demand Delivery url: https://www.g2.com/categories/on-demand-delivery --- # Burq Reviews **Vendor:** Burq **Category:** [Food Delivery Software](https://www.g2.com/categories/food-delivery-software) ## About Burq Burq is a last-mile delivery orchestration platform built for retailers, brands, and marketplaces that need to offer fast, reliable local delivery without building and managing it themselves. Burq connects to hundreds of delivery providers across the US and Canada through a single integration. Instead of negotiating, onboarding, and monitoring providers one at a time, teams get one connection to a broad delivery network and an intelligent layer that decides how every order should move — based on cost, promised delivery window, item type, pickup location, and real-time provider performance. What Burq does Launch delivery from anywhere you hold inventory. Dispatch same-day, scheduled, or recurring deliveries from retail stores, distribution centers, dark stores, or 3PL locations. Support standard parcel-sized orders alongside big-and-bulky items that require two-person handling, appointment windows, or specialized equipment. Automate provider selection. Every order is matched to the delivery provider best suited to fulfill it, using live pricing, capacity, historical reliability, and service requirements rather than fixed routing rules. Set your own guardrails — preferred providers, cost ceilings, service-level requirements, or geographic rules — and Burq works within them. Manage exceptions before customers notice. Burq monitors deliveries in flight and acts on problems automatically: reassigning orders when a provider falls through, escalating delays, flagging at-risk deliveries, and triggering refund or credit workflows when service commitments aren't met. Own the customer experience. Branded tracking pages, proactive status notifications, delivery windows at checkout, tip collection, and proof of delivery keep your brand present from order confirmation through handoff — not the delivery provider's. Report on what actually matters. Dashboards and exportable analytics cover on-time performance, cost per delivery, exception rates, provider-level reliability, and performance by location or region, so operations and finance teams work from the same numbers. Pulse AI Pulse AI is Burq's intelligence layer, and it orchestrates the entire dispatch journey rather than simply monitoring it. Pulse AI evaluates delivery options at the moment of dispatch, adapts as conditions change, intervenes on deliveries that are trending off track, and surfaces the reasoning behind its decisions so operators can see why an order was routed the way it was. That explainability matters: teams accountable for delivery outcomes need to understand and adjust the logic, not just accept an output. Built for how retail teams actually operate Multiple integration paths. Start in the Burq dashboard with no engineering work, integrate directly through the Burq API, embed Burq's UI into an existing operator workflow, or hand off deliveries through a shareable link or QR code. Most teams begin with the lightest option and expand as volume grows. Multi-location and multi-brand controls. Manage many stores, banners, or business units under one account, with location-level settings, permissions, and reporting. Fast implementation. Because provider relationships, coverage, and pricing already sit inside Burq, teams typically go live in a fraction of the time required to contract and integrate providers individually — and can add markets or providers without new integration work. Who uses Burq Grocery and convenience retailers offering same-day and on-demand fulfillment Home improvement, furniture, and appliance retailers moving big-and-bulky orders Specialty and multi-location retail brands adding local delivery to ecommerce Pharmacy, health, and wellness businesses with time- and compliance-sensitive deliveries Marketplaces and platforms embedding local delivery for their own merchants 3PLs and logistics providers extending final-mile coverage Why teams choose Burq Neutrality by design. Burq doesn't own delivery capacity, which means there's no incentive to route your orders anywhere except the provider that will serve them best. Recommendations follow performance and cost, not internal utilization targets. Delivery as a decision, not a cost center. Delivery speed, reliability, and promise accuracy influence conversion, basket size, and repeat purchase. Burq treats each dispatch as a decision with commercial consequences — choosing where an order should originate and which fulfillment path it should take based on real-time performance, profitability, and flexibility. Scales with the business. Add locations, categories, and markets without renegotiating provider contracts or rebuilding integrations. Coverage expands as your footprint does. Burq was named to Fast Company's Best Workplaces for Innovators list in 2025. Learn more at burqup.com. - [View Burq pricing details and edition comparison](https://www.g2.com/products/burq-burq/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-15+21%3A45%3A49+-0500&secure%5Bsession_id%5D=5e63c469-98d5-4b2c-bc42-56ec00aad1bd&secure%5Btoken%5D=59b5b0296cf8782113e65eddfb9571eba37dcaeb9cdd8386875835a33d155af7&format=llm_user) ## Burq Features **Routing** - Master Routing - Default Routes - Route Assignment **Route Planning** - Route optimizing - Dynamic Routing - Scheduling - ETA **Dispatching** - Route optimization - Auto dispatch - Order management **Restaurant App - Food Delivery** - Restaurant order management - Restaurant general setting - Restaurant listings **Scheduling** - Master Schedule - Constraints - Adjustments - ETA **Analytics** - Predictive analytics - Management dashboard - Costs **Customer portal** - Status updates - Real-time driver tracking - Customer communication - Customer feedback - Delivery customization **User App - Food Delivery** - Payment processing - Real-time Order Tracking - On-demand Food ordering - Online Ordering - Order Processing - Location Tracking - Status Tracking - Delivery Tracking - Live Tracking - Activity Tracking - Inventory Tracking **Optimization** - Priorities - Real-Time Updates - Dynamic Routing **Payments** - Sales orders - Recieve payments - Returns **Driver tools** - Delivery rescheduling - Proof of delivery - Onboarding - Adaptive deliveries **Delivery App - Food Delivery** - Driver Management System - Driver Earnings and Payments - Communication and Scheduling - Mobile Payments - Online Payments - Inventory Management - Dispatch Management - Kitchen/Menu Management - Discount Management **Analytics** - Performance - Time & Costs - Productivity - Performance Metrics **Route accounting** - Direct store distribution - Pre-sales - Delivery confirmation **Reports** - Delivery metrics - Heat maps - Driver rating **Admin App - Food Delivery** - Customer Support - Centralized Dashboard - Restaurant Onboarding and Management - Gift Card Management - Receipt Management - Reviews Management - Promotions Management - Route Management **Additional Functionality** - Reporting/Analytics - Third-Party Integrations - Route Optimization - Barcode/Ticket Scanning - Customizable Templates - Customizable Reports - Generative AI - Real-Time Reporting - Loyalty Program - Customer History - Reporting & Statistics - Point of Sale (POS) - Real-Time Updates - Customizable Branding - AI Copilot - Geolocation - Order Entry - Alerts/Notifications - Real-Time Monitoring - Food Delivery Dispatching - SMS Messaging - Multi-Location - Real-Time Data - Mobile Alerts - Routing - Geographic Maps - Real-Time Notifications - API - Mobile Access - Customer Database - Contact Database - Multi-Language - Menu Builder - Real-Time Analytics - Restaurant POS - Online Reservations - Customer Accounts - Multi-Channel Marketing - Email Marketing - QR Codes - Mobile Booking - Website Personalization - Delivery Estimate - Point of Sale (POS) Integration **Additional Functionality** - Alerts/Notifications - Mobile Access - Drag & Drop - Billing & Invoicing - Data Import/Export - AI Copilot - Scheduling - Driver Management - GPS - Electronic Signature - Dispatch Management - Search/Filter - Employee Management - SMS Messaging - Territory Management - Order Management - Live Driver Tracking - Delivery Tracking - Third-Party Integrations - Route Optimization - Fuel Tracking - Voice Recognition - Inventory Management - Status Tracking - Shipping Management - Transportation Management - Order Tracking - Self Service Portal - Generative AI ## Top Burq Alternatives - [project44](https://www.g2.com/products/project44/reviews) - 4.7/5.0 (713 reviews) - [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) - 3.8/5.0 (952 reviews) - [Coupa](https://www.g2.com/products/coupa-software-coupa/reviews) - 4.2/5.0 (555 reviews)