Bright Data Reviews & Product Details

What I like most in Bright Data is stable of its proxy network that helps us collect data that we need without interruptions. Access can thus be retrieved consistently, and the firewall which enables this, ensures that automatic IP rotation to keep moving to a new IP address. Residential and mobile proxies come in different variety for different data gaining necessities. I also consider their commitment to ethical practices to make sure we continue complying. When speed is the main thing, their pre organized data sets are perfect. Review collected by and hosted on G2.com.

The main drawback of Bright Data is the cost, especially for high traffic project. Usage of proxy can increase quickly and some features are locked to more expensive tiers. The service is reliable but some sites will still detect and block you from accessing them. Unfortunately, the dashboard is clunky packed features at first. Also, it takes a bit of trial and error to set up the right configurations, however, this can slow down first workflows. Review collected by and hosted on G2.com.

As we're working in a space trying to democratise access to carbon emissions data, we were welcomed onto the Bright data initiative. It gave us free access to their data sets and tools which we have been able to harness and push our mission forward.

What is incredible is the amount of data they can handle and surface so quickly, and the breadth of their data collection is almost unfathomable.

Their onboarding was incredible, we always had a dedicated person we could speak to about our needs, and even for some niche requirements in data sets our queries were listened to and data sets enriched in real time for us. Review collected by and hosted on G2.com.

Not much to dislike at all about Bright Data, they've been really great to work with. Review collected by and hosted on G2.com.

Regarding how Bright Data effectively extracts structured details from several sources, that’s one of the best features. It helps us to keep an eye on competitor pricing and fluctuations of the inventory, gaining a clearer view of industry trends. This saves the time of collecting information manually and helps us to focus on analysis. One of the advantages is that it permits making changes of search parameters each time required, so that the information collected stays important and actually contemporary. Review collected by and hosted on G2.com.

The downside of Bright Data is that request completion is not always consistent. The system is usually reliable, but there are times it gets interrupted so there needs to be some adjustment, and it delays progress a little. It also suffers from the disadvantage of cost variability whereby charge is dependent on the number of requests made. It needs careful tracking of usage to not exceed the budget. The service is useful but comes with an additional effort to optimize the process in terms of efficiency with minimum expenditure. Review collected by and hosted on G2.com.

Fast proxy

Low prices

Exceptional Support Review collected by and hosted on G2.com.

Some things do not work as expected but support can help with that Review collected by and hosted on G2.com.

The data collection automation features of Bright Data represent the best available solution as manual data collection proves to be very labor-intensive. The system enables the extraction of data from multiple online resources automatically without requiring continuous human interaction. The automation feature has created free time for our main operational work. The collected data achieved high reliability and consistency which became sufficient for making decisions along with tracking market trends. Review collected by and hosted on G2.com.

Bright Data provides access to most sites but our team has encountered restricted access to specific websites. Data scraping operations encounter active website restrictions that prevent our process from functioning. Your time will be diverted to handle issues along with finding workarounds to deal with them. The process becomes an additional difficulty that reduces software efficiency because of its unnecessary nature. Review collected by and hosted on G2.com.

They have great data (if you're interested in specific data). They were extremely flexible with us and supported us through the process of extracting the data. Review collected by and hosted on G2.com.

Took a bit (but just a bit) to get used to the interface. The pricing scheme is not always clear but they are very responsive so they answered quickly. Review collected by and hosted on G2.com.

Nothing, absolutely nothing. Wasting my time only. Review collected by and hosted on G2.com.

I had an incredibly frustrating experience with Bright Data. I was flagged for no reason whatsoever, despite not even having used the service. To make matters worse, a scheduled Google Meet was canceled without any prior notice or explanation.

This level of mismanagement and lack of communication is completely unacceptable. If this is how they handle basic coordination, I can’t imagine how they deal with more important matters. I would not recommend relying on them if you expect professionalism and accountability.

Avoid if you value your time. Review collected by and hosted on G2.com.

For someone who works in customer service and deals with a lot of people from different backgrounds, I must admit that their customer service is hands down.

From the beginning call of the account manager who tried to figure out my needs to the fact that once I started using the account and had a few questions, when using the product, I got aligned to someone in support (Adam), who right from the beginning helped me every step of the way. Set up a call to solve the last questions and got everything solved. It's not immediate to have this kind of assistance, I know as I've been testing quite a few systems lately, and they really are great. I highly recommend them and this is something I don't usually do. Keep it up you guys! Review collected by and hosted on G2.com.

Right now, nothing. They are currently working on implementing more scraping options and that's all one can ask for. Looking forward to seeing what else they will be able to come up with in the future. Review collected by and hosted on G2.com.

Honestly, almost nothing. Their service is more of a burden than a solution. Review collected by and hosted on G2.com.

Bright Data’s 2FA system is a complete disaster. Logging in can take days, leaving paying users locked out with zero access. Their customer support is useless—ignoring complaints, offering no real solutions, and showing no urgency. It’s absurd how a company that provides data services can’t even manage a functional login system. This isn’t just frustrating; it’s outright negligence. If they refuse to fix basic access issues, why should anyone trust them with their data? Review collected by and hosted on G2.com.

Was working on the API for tiktok scrapper and was having some issues. Opened up a support ticket and within in about 2 hours was able to solve issue with the team. They were super professional and was extremly polite ( something lacking in tech support these days ) Review collected by and hosted on G2.com.

No issue so far. All of their services seems to work as advertised Review collected by and hosted on G2.com.