Botmaker Reviews (289)

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Reviews

Botmaker Reviews (289)

View 1 Video Reviews
4.5
289 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and intuitive interface of Botmaker, which allows even those with minimal programming experience to create and manage chatbots effectively. The platform's ability to integrate with multiple channels enhances communication efficiency, making it a valuable tool for businesses. However, some users note that support response times could be improved.

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Vinicius S.
VS
Vinicius S.
Assistente de planejamento
Enterprise (> 1000 emp.)
More Options
"it can be even faster and more dynamic"
3.5/5
What do you like best about Botmaker?

your easy understanding to access the tool, know where everything is, and find it easily Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

your visual model is not very attractive, it is easy to understand but not very interesting, but it is functional, which is what matters. Review collected by and hosted on G2.com.

yvers c.
YC
yvers c.
Analista sénior automatización & IA
Enterprise (> 1000 emp.)
More Options
"reporting"
5/5
What do you like best about Botmaker?

Very intuitive application, especially in the reporting dimension. Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

The process of mapping the interactions between the managed channel and the management of bootmaker itself is complex. Review collected by and hosted on G2.com.

Verified User in Environmental Services
UE
Verified User in Environmental Services
Small-Business (50 or fewer emp.)
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"Very good experience, the platform works very well almost always"
5/5
What do you like best about Botmaker?

It works well, is intuitive and generally fast. It has many useful tools to make the most of the bot. Among its competitors, I think it is the most efficient. Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

In situations, it becomes slow. I think it's a matter of us using one of the largest bots that exist and maybe that's causing it. This issue could be reviewed. Review collected by and hosted on G2.com.

MP
Mercedes P.
Enterprise (> 1000 emp.)
More Options
"God experience"
4.5/5
What do you like best about Botmaker?

It's a confortable platform with permanent upgrade for a best user experience. It has a help center where consult at any time, with text and videos. The support answer fast our inquiries. Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

The only think I don't like is they do not report the changes they make to the platform. Oneself learns about the modifications after the changes are made. Something uncomfortable is the lack of integration of the old platform with the new one. Review collected by and hosted on G2.com.

Verified User in Government Administration
AG
Verified User in Government Administration
Small-Business (50 or fewer emp.)
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"Growing and adding experience together"
4.5/5
What do you like best about Botmaker?

Boti, as the world's first chatbot of a government, needed the most dynamic team on both sides (client and partner). BM Platform knew how to adapt to almost all our needs on this path. Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

Sometimes we do not know or are not notified of the updates made by the platform, or we suffer consequences of modifications beyond our control. We ask for rolling back several times due to this. Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Verified User in Education Management
Enterprise (> 1000 emp.)
More Options
"Experiência com Botmaker"
5/5
What do you like best about Botmaker?

The ease of interacting between conversations and the fluidity of the system. Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

Nothing to be considered/noted/criticized. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
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"I find the platform not very didactic and intuitive for creating flows. The organization is confusing."
2.5/5
What do you like best about Botmaker?

The possibility of using WhatsApp integrated with Zendesk. Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

Creation of service flows is confusing. Review collected by and hosted on G2.com.

Response from Mayara Abreu of Botmaker
Editedit

Hello, how are you?

First of all, we would like to thank you for providing your honest feedback and opinion about your experience with the Botmaker platform. Through them, we can make updates to our product to better serve all our customers.

Recently, we made an update to our platform with the introduction of a feature called Bot Designer. It aims to facilitate the visualization of flows and decision points, with specific boxes for different types of action and/or media.

If you have a dedicated account manager, we advise you to contact them so they can explain this functionality in more depth and how it is possible to migrate to this type of flow. You can also access our Help Center and search for the term Bot Designer or ask for guidance from our Support team.

Sincerely,

Mayara

Verified User in Staffing and Recruiting
AS
Verified User in Staffing and Recruiting
Enterprise (> 1000 emp.)
More Options
"Challenging experience."
2.5/5
What do you like best about Botmaker?

I like the autonomy that the platform provides, such as managing schedules and users who use the platform, in addition to key texts that unlock longer texts. Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

The reports from Botmaker are imprecise and confusing, making it so that I don't have an exact number of information when generating the files in Excel. There is a lack of a more detailed view in the reports. Review collected by and hosted on G2.com.

Response from Mayara Abreu of Botmaker
Editedit

Hello, how are you?

First of all, we would like to thank you for leaving a review and feedback about our platform.

Regarding the difficulties mentioned with our reports, we suggest that you contact your account manager directly so that you can discuss and better understand how we can optimize your experience with your company's metrics. This is also a way for us to continue improving our customers' experience.

Sincerely,

Mayara

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
More Options
"Everything is very practical and easy to understand"
5/5
What do you like best about Botmaker?

Ease of handling the service, and practicality Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

The noise of the notifications could be adjustable (there's only the option with sound or without sound) and sometimes it goes offline quite often. Review collected by and hosted on G2.com.

CG
carlos g.
Mid-Market (51-1000 emp.)
More Options
"it is easy to handle"
5/5
What do you like best about Botmaker?

its easy access allows for quickly validating supervision and making video calls and calls Review collected by and hosted on G2.com.

What do you dislike about Botmaker?

some filters that are annoying do not allow for a quick solution in the assignment Review collected by and hosted on G2.com.