The support from the team and the system itself; however, I used to like the Mobile Bidding a lot more than Platform. It was a really hard change. I would recommend OneCause to everyone but it would-be nice to see some of the goodness of Mobile Bidding integrated into Platform. For example: I have been working with events for the past 8 years and the most frustrating thing is to have so click into different places to be able to get things I need to do. It would be great if everything was "supporter centralized" a supporter for us in the event world would be either an organization or an individual. So from that supporter we should be able to see their history, transactions, payments, receipts, etc--instead of having to go to many different places in the system to do this. Review collected by and hosted on G2.com.

Platform is very complicated and as I said before -- ideally in the nonprofit event world we are very "supporter" based so it is inconvenient to have to have 2 menus (the skinny menu and the event menu) plus having to go to several places to get one thing done for one supporter. Also the fact that a supporter can't be a company is not ideal A supporter should be a company/organization or an individual. It was nice to work in Mobile Bidding version because I could always go to the supporter which could be a company or person and from there post a payment, enter a profile, see a receipt, and the only thing missing there was being able to directly post a donation but it was easy enough of a workaround - now everything is in so many different places it gets confusing. At least we should be able to have links out of a supporter to take us to the places we need to use like "find a receipt, post a donation, enter a payment, add the address (mailing and billing)" ALL FROM THE SAME PLACE. I have already used Platform for about a year now and still don't get used to the lack of centralization and having a supporter focused strategy. That is what was fun about OneCause and why I fell in love with Mobile Bidding. I do not dislike everything about Platform but its truly complicated and it should be more user friendly. I like the analytics part. But it could be so much better knowing what I know about events and who is working them (the admins). Review collected by and hosted on G2.com.

The staff who help me both through the set-up and at my event are amazing. I have worked with Maria for years. She knows my event from start to finish and offers great suggestions. It was wonderful having her as my onsite coordinator as well this year. She helped me set up our presentation, trained volunteers, and jumped in to help guests. I couldn't ask for a better partner. Review collected by and hosted on G2.com.

OneCause has increased its flexibility, but there are still some areas where it could be improved. For example, when entering the details of silent auction items, the restrictions are incredibly important to bidders. The way these are separated from the description and require our guests to click another button to read increases the possibility of misunderstanding. Which can increase the possibility of disgruntled guests. Review collected by and hosted on G2.com.

We had been using a different software for years, and it was clunky and not user-friendly. After doing extensive research, I found that One Cause checked all the boxes for us. It’s easy to use on both the front end and the back end, which has made a noticeable difference in our day-to-day work. The price was on par with other similar software and, in some cases, much less. I’ve also found their customer support to be amazing—responsive, receptive, and genuinely helpful whenever we’ve needed it. I love the AI aspect when entering in donations for the the auctions. One Cause does not integrate with our CRM software, but the reports are easy enough to find the information we do need. All in all I think One Cause performs well for both the client and the staff. Review collected by and hosted on G2.com.

I don't love that it is not integrated with LGL. I also don't love that when entering in collected donations that are not in packages doesn'yt not have an organized system in place. Review collected by and hosted on G2.com.

I really appreciated having everything all in one place. I was able to track sponsorships, ticket sales, auction items donated, corporate sponsors, auction item purchased, and any unsold auction items all on one site. I could also build an event page to send out to my guests, which contained everything needed for my event. Additionally, the reporting and tracking was great through OneCause- and their Customer Service support is top-notch. A great, robust platform for the price. Review collected by and hosted on G2.com.

I did not find OneCause University to be very helpful; however, the actual Customer Support Team (live humans!) were AWESOME!!!!

It would be wonderful if OneCause would integrate with DonorPerfect. I had to manually enter all sales into DP. Review collected by and hosted on G2.com.

The Fundraising Platform is pretty easy to use once you learn it. Updates are always being made and you guys seem to listen to customer feedback. Review collected by and hosted on G2.com.

Go back to dedicated sales reps for customers. It was easier, better service, more personable. Didn't always have to explain everything to each person you speak to. Also, offer the ability to always be able to sort supporters by last name. When trying to pair people up for bidder number sharing in Event Supporters, you should be able to sort by last name. This would make it so much easier. Also would love the ability to be able to reclass donations - if a donor made a purchase, but later decided they wanted it to be a donation instead of a purchase, the ability to reallocate it would be helpful. Often, sponsors accidentally pay as a donation, but then I cannot move it. It skews my analytics.

Also in the P2P platform, it would be so helpful if it were more like the fundraising platform for reporting and data analysis. Review collected by and hosted on G2.com.

Having a centralized hub to coordinate all aspects of fundraising and running events. It is especially helpful to have a representative from OneCause on-site during a large event. No matter how much you plan, there are always unexpected issues that arrive during the event. Review collected by and hosted on G2.com.

The back end can be visually confusing at times, and many reports don't include as much information as you would like to have in one report - for example, there wasn't an easy report to show attendees and their meal/ticket options. This year was the first year our agency switched over to the new software. Although it looked updated, many areas were more confusing in where to find information. It seems there were multiple ways to find the same information, but less of being able to find all of the information you need in one place (ex: supporter information, auction donor information, etc.) Review collected by and hosted on G2.com.

I really appreciate the great customer service from Bonterra OneCause for every question I had. The platform offers a lot of capabilities, which was impressive to me. I also like how it could be integrated with our presentation during the gala. Even though it was my first time using it, the customer service team made it easy to work through any questions I had, whether it was working with my consultant or calling the helpline. There was always someone available, and they quickly answered any questions I had. Review collected by and hosted on G2.com.

I would say it was a little over complicated for what we needed, but I don't necessarily view that as a negative thing now that I've used the software. Review collected by and hosted on G2.com.

OneCause was very easy for our staff to adopt and provided all the functionality we needed for our Gala and more. Looking forward to exploring other ways to use the system in furtherance of our fundraising objectives. Review collected by and hosted on G2.com.

Our only issue was that we felt the checkout process could've been more intuitive for our guests. Links sent directed them to their account landing page, from which they had to know to select the cart option in order to pay. Linking directly to the cart would've been more stright-forward. Review collected by and hosted on G2.com.

I have used One Cause for more than 20 years at two different non-profits and it is the most user-friendly and intuitive software product I have used. The ability to import the prior year's event is valuable and saves so much time. The system is fairly intuitive, so it's easy to train volunteers to assist with data entry. The software has been an incredible tool to raise funds for our school! Review collected by and hosted on G2.com.

The ability to add multiple pictures more easily than the current method would be highly preferred, as well as, being able to see the pictures larger. Review collected by and hosted on G2.com.

I love the ease of use with Bonterra OneCause, especially on the back end; it's not complicated, so I don't have to search for resources to figure out how to use it. It's very user-friendly, allowing me to set up a whole campaign in just one afternoon without much guidance. Switching to Bonterra OneCause from Zeffy was a great decision because it's better formatted and had more donor-based integration. The initial setup took me one afternoon, which shows how easy it was. Review collected by and hosted on G2.com.

There is nothing I can think that I dislike about OneCause. Review collected by and hosted on G2.com.