Bonterra GiveGab Reviews & Product Details

Great people to work with. We have always had wonderful staff people. Review collected by and hosted on G2.com.

There are still a few technological kinks to work out. Review collected by and hosted on G2.com.

GiveGab offers the best customer service along with multi-level options for both everyday giving and special fundraising. Review collected by and hosted on G2.com.

There is very little that is to be disliked. Review collected by and hosted on G2.com.

Customer support is beyond compare. We have saved 100's of staff hours utilizing GiveGab's amazing support. No longer are we becoming software support for 4 months of the year prior to our giving day... they do what they're experts at leaving you to do the things in which you are the expert. Review collected by and hosted on G2.com.

That they are in NY and not down the hall! But seriously, there are no complaints. Follow up and responsiveness is a 10. Review collected by and hosted on G2.com.

We have used GiveGab for our two 401Gives.org giving days and we couldn't be more happy with the partnership with them. Prior to starting our giving day, I did extensive research on giving day platforms and GiveGab's customer service and commitment to customer shined through. Review collected by and hosted on G2.com.

Not much. There are some minor capabilities the nonprofits have asked for in the past, but a lot of the requests, they have added. Review collected by and hosted on G2.com.

Their platform is incredibly flexible and easy to use. Their pages are customize for both desktop and mobile platforms. They provide a team member who assists you from start to finish, investing time to analyze what worked well, what did not, and what features would you like to see in the future. Additionally, they provide weekly support throughout the planning process and 24 hour support during the Giving Day! This is most helpful because they answer any question a donor may have during the Giving Day. Review collected by and hosted on G2.com.

I like everything that they do when it comes to providing a Giving Day platform. Review collected by and hosted on G2.com.

Everything! GiveGab is a highly personal company that prides itself on developing in-depth relationships with its partners that in turn, drive overall success. Review collected by and hosted on G2.com.

Nothing at all! GiveGab does everything right and even when they make mistakes or things go slightly off track, they are quick to respond, fix the issues, and handle the situation. Review collected by and hosted on G2.com.

The customer service we receive has been the best benefit by far. Review collected by and hosted on G2.com.

I wish our product requests would be executed. I believe we submitted several, but I'm not sure any of them have come to fruition. Review collected by and hosted on G2.com.

Great customer service & project management Review collected by and hosted on G2.com.

There is nothing I dislike; some users may be confused during our Giving Day because GiveGab is a third party platform and not technically "our company." Review collected by and hosted on G2.com.

We have been using GiveGab for years, and overall, it has been a great platform for our giving day. The customer service team has been very helpful to our team and all of the participants. The website is relatively easy to use- it has a few quicks but the GiveGab team works to improve it every year. Review collected by and hosted on G2.com.

Overall, the website is great, and we plan to continue using it. That being said, there are a few things that aren't ideal. It is a bit difficult to add more than one nonprofit donation to your cart if you want to search by cause and don't know all of the names. Additionally, the system receipts donors separately for each donation instead of consolidating them, which is a bit crazy when donors are giving to 10-30 organizations. Lastly, the search function needs some improvement. It searches based on profile and tagline over the name so donors can search a nonprofit by name and it doesn't come up at the top. Also, if you're searching and click a profile to read, it takes you back to the main page instead of where you left off, which frustrates our donors. Review collected by and hosted on G2.com.

The communication help from the GiveGab Team Review collected by and hosted on G2.com.

The price, its hard for non profits to afford Review collected by and hosted on G2.com.