# Bonjoro Reviews **Vendor:** Bonjoro **Category:** [Video Email Software](https://www.g2.com/categories/video-email) **Average Rating:** 4.8/5.0 **Total Reviews:** 58 ## About Bonjoro Bonjoro lets you send personal videos to new leads and customers, to stand out, build trust, and make more sales. Bonjoro connects to your existing CRM or email marketing tools to let you send quick and engaging videos at scale to: convert more leads, book more demos, welcome new users, and build customer love and loyalty all the way through your customer's journey. Come and join over 50,000 other businesses winning customer superfans with video! ## Bonjoro Pros & Cons **What users like:** - Users find Bonjoro extremely **easy to use** , allowing quick, personalized video messages that enhance client engagement. (3 reviews) - Users enjoy the **effective communication** capabilities of Bonjoro, enhancing client interactions and saving valuable time. (1 reviews) - Users enjoy the **personalized videos** of Bonjoro, enhancing engagement and creating a strong visual experience. (1 reviews) - Users appreciate the **engaging presentations** created by Bonjoro, enhancing customer interaction with personalized video content. (1 reviews) - Users value the **productivity improvement** from Bonjoro's features, enhancing communication and saving valuable time. (1 reviews) - Users love how **quick and easy** it is to send video messages with Bonjoro, enhancing their personal connections. (1 reviews) - Users love the **quick recording** feature, enhancing communication and saving time when engaging with clients and leads. (1 reviews) - Screen Recording (1 reviews) - Time-saving (1 reviews) - Video Communication (1 reviews) **What users dislike:** - Users wish for **email integration improvements** to record video messages directly within Gmail for easier mobile use. (1 reviews) - Users wish for a **direct recording feature in Gmail** to enhance convenience and mobile usability of Bonjoro. (1 reviews) ## Bonjoro Reviews ### 1. Easy to Use, Personalized Videos That Engage Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Serenity S. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Bonjoro?** It’s very easy to use. The personalized videos create a strong visual experience for customers and clients, and they help make the overall presentation feel more engaging and tailored. **What do you dislike about Bonjoro?** The videos are short—that’s it. I don’t have anything else to add. **What problems is Bonjoro solving and how is that benefiting you?** It allows clients to interact personally and be seen without leaving their private space. ### 2. Increased Email Engagement Thanks to Bonjoro **Rating:** 5.0/5.0 stars **Reviewed by:** Viviana H. | Email Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2024 **What do you like best about Bonjoro?** Bonjoro has helped me personalize my emails and generate more interaction with my potential customers, which ultimately leads to more leads and conversions. It is very easy to use, and whenever I had questions, their support resolved the issue super quickly. The experience and results have been positive, and I love the platform's interface because it is very user-friendly and easy to navigate. **What do you dislike about Bonjoro?** It doesn't offer much flexibility in design, so if you want to make style modifications, there aren't many options and you have to work with what's available. **What problems is Bonjoro solving and how is that benefiting you?** Email personalization creates closeness with customers and builds a better connection to foster loyalty. Taking advantage of the interactions offered through comments, reactions, and, of course, the analysis of all metrics. ### 3. A great way to establish a personal relation with your customers **Rating:** 5.0/5.0 stars **Reviewed by:** Team W. | Head of customer service, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2023 **What do you like best about Bonjoro?** Very easy to use and possible to integrate with various tools and services. You can also add a Zapier connection for more automated workflows. **What do you dislike about Bonjoro?** Not the most straightforward workaround if you would like to blacklist a specific email account from ever receiving a Bonjoro **What problems is Bonjoro solving and how is that benefiting you?** You need to stand out and be remarkable in an industry with quite the competition. A personal touch with the face of someone from the company behind the screen, greeting you and thanking you for the order is not something you typically will be experiencing most of the times you are ordering online. Bonjoro has helped us establish personal a relation with our customers - we can quickly get questions or doubts resolved by approaching a dialog, and people find it pleasant to receive a personal thanks for the order 😀 ### 4. Bonjoro is an amazing way to save time, engage clients better and build relationships **Rating:** 5.0/5.0 stars **Reviewed by:** Brendan Z. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Bonjoro?** For existing clients: The screen recording feature is my favorite feature for my business, as I frequently need to communicate visually with clients. Saves me loads of time and improves my workflow. For new leads and existing clients: The direct email sends are amazing as I can quickly build rapport with leads and use the resend workflow to remind them if they haven't watched the personal video I recorded for them. **What do you dislike about Bonjoro?** Nothing I dislike. However, if I could directly record the video message within Gmail and hit send directly from Gmail without opening another tab it would mean I could use Bonjoro on mobile more frequently. **What problems is Bonjoro solving and how is that benefiting you?** Solving communication barriers, automatic follow-ups and improving productivity. ### 5. Bonjoro has made connecting with customers special **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2022 **What do you like best about Bonjoro?** Customers love the unique way to connect with them. A custom video is so personal, and it really amazes customer to get this. **What do you dislike about Bonjoro?** I have a few requests in the bonjoro app that I would like to see to make connecting with my customers better. I want to be able to see the previous videos I have sent a customer. Currently there is not an easy way to do this. **What problems is Bonjoro solving and how is that benefiting you?** Bonjoro let's me personally connect with all of my customers in a unique way. I can create a personal experience and generate customer loyalty in ways I couldn't have before. ### 6. Give your sales process the personal touch! **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2023 **What do you like best about Bonjoro?** It's such a great way to interact with customers and prospects. AND... it notifies you when people have watched your personalised video so you can follow up with them. **What do you dislike about Bonjoro?** There is a little bit of effort to create a video, however this is exactly why Bonjoro is so great. Most people won't bother to do this, so if you do send a customer a personalised video there's a very good chance most people aren't bothering to do this, so you'll stand out! :) **What problems is Bonjoro solving and how is that benefiting you?** It's a key part of building a power customer journey. It's the perfect way to respond to an enquiry, thank a colleague or add a personal touch to any part of the sales or onboarding process. ### 7. Bonjoro helps keep in touch! **Rating:** 4.5/5.0 stars **Reviewed by:** Leath M. | the lending therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2023 **What do you like best about Bonjoro?** Once all set up then it's very easy to use via the phone app, plus it can be connected to different apps for automation. **What do you dislike about Bonjoro?** delayed sending is only thing currently, otherwise for my usage it's been great. **What problems is Bonjoro solving and how is that benefiting you?** Bonjoro for me is about connection, it's more personal than a call or email. Helps with key moments of the client journey and for keeping in touch with existing clients. ### 8. Perfect to get in touch with new customers **Rating:** 5.0/5.0 stars **Reviewed by:** Arno F. | Gründer und Vorstand, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2023 **What do you like best about Bonjoro?** There are two reasons for me why I love using Buonjoro. One is the super easy way to contact customers by video after purchase. And the second is about getting testimonials in text or video so easily. **What do you dislike about Bonjoro?** The interface could be a bit more elegant. :) **What problems is Bonjoro solving and how is that benefiting you?** I looked for a simple tool to contact new clients in an easy and funny way a long time. ### 9. It's a brilliant platform for sending personal messages to my clients **Rating:** 5.0/5.0 stars **Reviewed by:** Greg W. | Mortgage Finance Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Bonjoro?** I love that I can record messages in advance and schedule them for sending. That's really useful for sending birthday greetings. **What do you dislike about Bonjoro?** I don't have any issues with Bonjoro. It does what it says it's going to do, and it does it well. **What problems is Bonjoro solving and how is that benefiting you?** It's allowing me to communicate effectively with my clients and provide a personal touch easily. ### 10. My many years of love for Bonjoro **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan M. | Podcast creator, host and editor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2022 **What do you like best about Bonjoro?** Bonjoro has made it wildly simply to share precious communications with my most engaged audience, customers and fans. It takes a few seconds to create and send a video that positively impacts someone's day. The open rates and replies are a sign of how well it works. **What do you dislike about Bonjoro?** If I had to say anything, I'd say that I've had occasional issues with a file not uploading if I don't keep the app open. But those issues were a long time ago and I haven't had anything like that happen recently **What problems is Bonjoro solving and how is that benefiting you?** Letting my top customers and audience know that I am a real person who cares about them is challenging in all the noise. Bonjoro makes it simple for me to communicate my gratitude and authenticity to my community ### 11. Very satisfied with this software as it's one of the simplest and easiest solutions for videos **Rating:** 4.5/5.0 stars **Reviewed by:** timothy h. | ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2022 **What do you like best about Bonjoro?** The simple approach in terms of getting messages sent to my students. It's fast and quick compared to other solutions. **What do you dislike about Bonjoro?** Sometimes there are little hiccups in terms of integration related issues, however their team is on point in terms of getting it resolved fast. **What problems is Bonjoro solving and how is that benefiting you?** Creating personalised connections in this digital world. ### 12. The first time I received a personalized Bonjoro video in my email I felt seen and cared for. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Bonjoro?** In a world of digital automation and emails, it connects. **What do you dislike about Bonjoro?** Nothing comes to mind. I feel that its right on target and my clients love it. **What problems is Bonjoro solving and how is that benefiting you?** In a digital desert of communication, it offers a human touch that is desperately needed. ### 13. Excellent for making customers feel special! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2023 **What do you like best about Bonjoro?** Ease of use and the ability to use automations. **What do you dislike about Bonjoro?** Sometimes the automations stop working due to an update. **What problems is Bonjoro solving and how is that benefiting you?** I want customers to feel seen and unique when they sign up, for them to feel seen. Bonjoro makes it easy to send them a quick thank you video with some basic info. ### 14. No brainer choice. **Rating:** 5.0/5.0 stars **Reviewed by:** Jane R. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Bonjoro?** The app makes it super easy to do on the go. Takes about 45 seconds to do **What do you dislike about Bonjoro?** Can't see all integration types in the app on the results summary screen. have to click through to get to the other icons, **What problems is Bonjoro solving and how is that benefiting you?** Retaining a customer is so crucial for our business. We always get such positive feedback from customers when we use this tool to connect with them. ### 15. A great tool for easly connecting with existing members or prospecting for new ones! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2023 **What do you like best about Bonjoro?** Bonjor makes it very easy to send their videos via email using templates. **What do you dislike about Bonjoro?** They don't integrate well with Hubspot. They are not a full replacement for Loom so we are still using both. **What problems is Bonjoro solving and how is that benefiting you?** Helping us retain and attract new members. ### 16. Amazing service for onboarding new members and customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2023 **What do you like best about Bonjoro?** Super easy to use with the phone app. Connects with a lot of other services through Zapier. **What do you dislike about Bonjoro?** Answering written replies can be a bit slow **What problems is Bonjoro solving and how is that benefiting you?** Onboarding supporters on Patreon and welcoming new students in my online course ### 17. Bonjoro: The game-changer for my business! **Rating:** 5.0/5.0 stars **Reviewed by:** Greg A. | CEO **Reviewed Date:** October 13, 2022 **What do you like best about Bonjoro?** Bonjoro helps potential customers of mine to get through the know-like-trust process almost immediately. Video is the next best thing to speaking to someone in person. **What do you dislike about Bonjoro?** Nothing that I can think of! I've truly loved everything about Bonjoro from the get-go. **What problems is Bonjoro solving and how is that benefiting you?** Bonjoro helps get customers to know, like, and trust me and therefore are more likely to purchase from me. ### 18. Great way to add value for customers **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan T. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Bonjoro?** What I like best about Bonjoro is that it makes it really easy to send personal messages to new customers. I always get great reactions from people. They love the personal touch! **What do you dislike about Bonjoro?** I dislike some of the pricing structures. I think they could include more. We've been with them for years, and sometimes features disappear because we're on an older plan. I reach out to them, and they usually add them back in, though. **Recommendations to others considering Bonjoro:** Try it out - I think you'll like it. It can be a very helpful tool for converting leads into sales, getting appointments, and onboarding new customers. **What problems is Bonjoro solving and how is that benefiting you?** We use Bonjoro to solve the problem of getting new customers excited about using our product. We're all online, so we don't get to meet customers before they sign up, usually. Sending a message really helps. ### 19. Bonjoro Review **Rating:** 4.5/5.0 stars **Reviewed by:** Padraic R. | Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 ### 20. The worst app ever **Rating:** 0.5/5.0 stars **Reviewed by:** Marcel B. | CEO BRST E-business, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Bonjoro?** Bonjoro used to be an easy way to sent short videos to new customers. Used to be.... Not anymore **What do you dislike about Bonjoro?** After a major software update the app is not working anymore. Some videos find their way to the new client, most of them get a failure message **What problems is Bonjoro solving and how is that benefiting you?** Bonjoro is only giving me problems. The helpdesk doesn't get further than please install the app again. And again. And again... ### 21. Delivers a pretty great experience for potential and new students **Rating:** 4.0/5.0 stars **Reviewed by:** Mark S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2020 **What do you like best about Bonjoro?** The workflow to record a new video is great. I never have the audio or video fail, and it's very nice to be able to upload an existing video, and see a preview of everything before it's sent to the lead. **What do you dislike about Bonjoro?** There are a few bugs within the editing experience. They are easy to overcome, but lead to a slightly lackluster experience. It is also pricey for the features included - I'm on the Pro plan, and they still brand messages sent out with their logo. I think the "Rollup" feature should also be included in the Pro plan, it's not worth paying twice as much for that single feature. Overall though for what it delivers, the Pro plan meets most of my needs. **What problems is Bonjoro solving and how is that benefiting you?** I'd like to connect with each of my students to personally thank them for purchasing a course or subscription from me. I feel the 1:1 connection drastically improves the connection I create with these students, and allows me to make a personal connection with each and every one of them. ### 22. Sending a Bonjoro video is a great way to connect with Clients. **Rating:** 4.5/5.0 stars **Reviewed by:** Dan A. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2020 **What do you like best about Bonjoro?** I like how easy it is to personalize and send a quick video. It is also easy to send a video to a list of contacts when the messages suit that format. **What do you dislike about Bonjoro?** Inconsistent feedback, sometimes the results vary from PC to Smartphone. **Recommendations to others considering Bonjoro:** The more you use it the easier it becomes and it's easy to use from the start. I have been please with the engagement I get when I use this tool. **What problems is Bonjoro solving and how is that benefiting you?** I use it to introduce myself to new leads and to encourage them to take the next step after registering for an event (trying to increase the likelihood that they will actually attend). I also use it as a way to stay in touch with my existing clients or leads by sending videos that are specific to them. ### 23. The best investment for my community and membership. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Bonjoro?** When I first heard about Bonjoro, I loved the idea and I signed up straight away! To have a strong brand, everyone knows engagement is KEY. Bonjoro takes your engagement to the next level. The personal messages I am able to send to every one of my members are so easy to use and they have resulted in members who want to stay in my membership forever. And the Bonjoro team are awesome! They are the best advert for this fantastic company!! I always get personalised messages from them to meet the needs for my business. It's a must-need for any business that thrives on creating great personal relationships with their clients. **What do you dislike about Bonjoro?** I haven't experienced any downside! My experience has been great. **Recommendations to others considering Bonjoro:** If you are big on creating genuine relationships with clients to keep them as returning customers, you won't regret investing in Bonjoro for your business. **What problems is Bonjoro solving and how is that benefiting you?** My clients like to feel like they are being seen and heard. Bonjoro helps with that a lot. I have had replies from my Bonjoro's where clients say that they appreciate it so much that it's not some random admin or person on the other end and that they feel they have a direct connection with me. ### 24. Bonjoro has helped my business immensely **Rating:** 5.0/5.0 stars **Reviewed by:** Noleen S. | Video Marketing Strategist , Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2020 **What do you like best about Bonjoro?** It's so quick and easy to use. I can literally send a video message within minutes. Using Bonjoro to connect with people has really made me stand out from the crowd. People tell me how much they love receiving my messages. They tell me how much of a lovely surprise it is and how much it brightens up their day. **What do you dislike about Bonjoro?** There's nothing I dislike about Bonjoro. **What problems is Bonjoro solving and how is that benefiting you?** One of the biggest benefits of using Bonjoro is how much it makes me stand out from the crowd. Sure, sending and receiving a personalised email is great. But receiving a personalised video where you can hear and see the person is much more powerful. It helps to get that know-like-trust factor a lot more quickly. I get a much higher open and conversion rate when I send a personalised video message as opposed to a personalised email. Another benefit is that it's often quicker for me to send someone a Bonjoro video message than writing out an email. So it's time-saving too. ### 25. Great tool for personalized messages **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Bonjoro?** Personalized messages in videos, create campaigns, etc **What do you dislike about Bonjoro?** Free Plan might need more features related to templates **What problems is Bonjoro solving and how is that benefiting you?** Personalized messages to engage with users ### 26. Bonjoro is the Easiest Way to Efficiently Send Personal Video Messages to People **Rating:** 5.0/5.0 stars **Reviewed by:** Steve P. | Lecturer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2020 **What do you like best about Bonjoro?** It's so efficient! Once the automation is setup Bonjoro basically does all the heavy lifting for you, so all you need to do to message people personally is record video, hit send. It's seriously so easy I was able to send over 200+ personal video messages to past customers in a day, which resulted in a heap of return business. That was just one day! I have been using Bonjoro for years and the software just keeps getting better. They are the original and the best at this, by far. **What do you dislike about Bonjoro?** In the past the Android app has lost a couple of videos but this was aaaaaages ago. I believe the app has been updated and this issue is resolved. I have noticed that video quality is very high on the Android app so can use a lot of data. I have mainly been using the desktop app recently and can't verify this is still the case, but I do wish you could choose video quality settings on phone easily to avoid using so much data. Literally minor things in the grand scheme of a great app! **Recommendations to others considering Bonjoro:** Give it a go, it could change your business! **What problems is Bonjoro solving and how is that benefiting you?** 1. I can quickly and easily get in contact with prospects, customers and members of my community. 2. The WOW factor is huge, everyone comments on how cool it is the video is actually personalised. 3. It is actually way more efficient to contact lots of people this way than email, so I'm saving a tonne of time too. ### 27. Email is boring, send Bonjoros instead **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew M. | Pro Product Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2020 **What do you like best about Bonjoro?** Simple platform with analytics and awesome features. With a handful of clicks, I can add an email address and record a personalized message for each person. Or I can send a mass message out to a list of people. But I prefer the one-offs, because it gives each message that personal touch. **What do you dislike about Bonjoro?** The analytics could be a bit more in depth. The dashboard is clean, simple and to the point, but it lacks a bit of clarity. **Recommendations to others considering Bonjoro:** If you have customers, you should be using Bonjoro. It's a great way for you to interact and give each and every single client a personal touch. **What problems is Bonjoro solving and how is that benefiting you?** With Bonjoro, instead of sending a boring email, I am putting fun and personality into reaching out to clients. I also use it for prospecting, which can be quite intriguing to open instead of an email. I have sent more than 300 Bonjoros with an open rate of 47%. Can you say that about email? ### 28. Bonjoro is a great idea, for certain points of your business sales cycle **Rating:** 3.5/5.0 stars **Reviewed by:** Jennifer L. | Copy editor & Copywriter, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2020 **What do you like best about Bonjoro?** I like that you can set up an individual video and message without fuss, right from app or web camera. I can imagine it would be good for 2-3 warm up videos after enquiry. I liked that they send out tutorials on how to use it too. **What do you dislike about Bonjoro?** I could not really imagine what the person sees on their end in total, I can see the video and message but then I wondered if it will seem like it comes from some random. There was the option to change the email via domain name changes, I appreciate this, but it's very hard to change it from the default Bonjoro address, for me. **Recommendations to others considering Bonjoro:** Check the integrations options, and remember you don't have to send one to one messages, they can also be group. **What problems is Bonjoro solving and how is that benefiting you?** Solved the problem of being too formal in replying to enquiries from afar, and really much quicker than trying to link to a usual video. I will continue with it. ### 29. Our Donors Love This! **Rating:** 5.0/5.0 stars **Reviewed by:** William G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2020 **What do you like best about Bonjoro?** I love the unique nature of the app. I've been so surprised how much our donors like the thank you's that come from Bonjoro. It's also incredibly easy to use, and the welcome message from the founder (I think) was a great touch! **What do you dislike about Bonjoro?** Nothing so far. I wish our nonprofit had the money to get a better package. We'd use it even more. **Recommendations to others considering Bonjoro:** Try it. I think you'll love it. We're excited about setting up our first campaign soon. So far we are only using it for donor thank yous but think there's a lot of other potential. **What problems is Bonjoro solving and how is that benefiting you?** We are able to provide instant thank yous to our donors that we are getting great feedback on! ### 30. Bonjoro has changed the way I connect with customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Yarrow M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2020 **What do you like best about Bonjoro?** I love using Bonjoro to send personalised welcome videos to new students or customers - it makes them feel welcomed and seen and also makes space for their feedback. People love it and I think it also means they stick around longer. The automations are great and really easy to use. **What do you dislike about Bonjoro?** There is honestly nothing I would change! **Recommendations to others considering Bonjoro:** Go for it, its great fun! **What problems is Bonjoro solving and how is that benefiting you?** It can be hard to reach out to everyone individually, but Bonjoro has made it much easier for me to stay in touch and avoid customer care volume by answering FAQs proactively. ### 31. Real and Personal Way to Welcome New Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2020 **What do you like best about Bonjoro?** I use Bonjoro to welcome new students of my online course. They LOVE having a personal video message from me and it's starts a meaningful conversation on how they can get the best out of my course. The automatic triggers are super useful and I've perfected my welcome video to a one minute wonder! I never had many refund requests before anyway, but there have been zero refund requests since using Bonjoro because of the personalised onboarding of the course. I've also set up a trigger for potential students who stay to the end of my evergreen webinar (but who don't enrol). I send them a quick Bonjoro to answer any questions they might have. **What do you dislike about Bonjoro?** The price jump to the next plan is very significant. I'd like to use the bulk sending feature, but I'm not willing to jump this much in price. I've found other solutions for that. Shame though! **What problems is Bonjoro solving and how is that benefiting you?** More engaged and personalised on boarding for course members Greater conversion rates after watching my webinar ### 32. A must have for building awesome customer experience **Rating:** 4.5/5.0 stars **Reviewed by:** Matt A. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2020 **What do you like best about Bonjoro?** I like the simple steps it takes to send out a Bonjoro. It is done in 3 or 4 clicks. The only reason I didn't give it a 10 is because I like it so much I don't want my competitors or potential competitors to know what we use! But I do still freely recommend it outside my industry. **What do you dislike about Bonjoro?** That I am unable to directly send the Bonjoro via SMS. Our customers would love this. Currently, I send a Bonjoro via email then if they haven't seen it, I find the video link on browser and send the link via SMS. It appears great via SMS but an automated system would be amazing and simple to create (I feel). It can also be a great revenue raiser for charging Bonjoro customers per text. **What problems is Bonjoro solving and how is that benefiting you?** Our staff feel validated receiving feedback and compliments and our customers feel loved and appreciated ### 33. Results speak for themselves **Rating:** 5.0/5.0 stars **Reviewed by:** Jon H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2020 **What do you like best about Bonjoro?** Our audience loves it and it's very unique way to connect with them that very few people are doing right now. The ease of use means it doesn't hinder our day to day operations and we're able to jump in and out without too much prep work. The integrations are really great and it plugs right into our CRM. **What do you dislike about Bonjoro?** We had one or two tech issues but their support team were quick to help us out. **Recommendations to others considering Bonjoro:** Spend some time to set your workflows up correctly. Create solid templates, link it with your CRM and have it pull in the data that you can use to personalize your videos. **What problems is Bonjoro solving and how is that benefiting you?** We were looking to reduce our refund rate through better engagement with customers. The results speak for themselves! Since using Bonjoro our refund rate has drop by up to 10%. ### 34. The missing app you don't know you need (but you do!) **Rating:** 5.0/5.0 stars **Reviewed by:** David W. | CEO, Music, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2020 **What do you like best about Bonjoro?** The app is SO easy to use! I admit that I was a bit skeptical at first... Why would I add work to a funnel that is passive and evergreen. But I gave this a try. Signed up for my free trial and bam. Conversion rate increased overnight just because of the personal touch. I'm just getting started, but this is magic! **What do you dislike about Bonjoro?** I wish there was a way to assign a custom email to a workflow. Not a huge deal, but they might add it at some point. Overall I'm super pleased! **Recommendations to others considering Bonjoro:** Just give the trial a go. My conversions increased almost overnight before having to make a payment to continue using it (and I am a paid user now) **What problems is Bonjoro solving and how is that benefiting you?** My audience loves it and feels that I really care (I do!) ### 35. Amazing way to do personal follow-ups to a lead generator download! **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2020 **What do you like best about Bonjoro?** I love how you can connect to HubSpot or other systems and get notified when you have a new lead to record a video for. Being able to tap on an iOS notification and immediately start recording is magical. **What do you dislike about Bonjoro?** It would be nice if they had the ability to get iOS notifications when someone responds to your video instead of just an email. Not a deal-breaker, just a nice-to-have. **What problems is Bonjoro solving and how is that benefiting you?** Sending personal videos to create connections with incoming leads or prospects. It has helped me turn a lead generator download into a full-fledged conversation very easily. ### 36. Unique way to say hello! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah A. | Company Hub Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2020 **What do you like best about Bonjoro?** Bonjoro is a super fun way to introduce yourself to new clients! I like being able to customize my message and make things personal! I like being able to have fun with the Bonjoros I create to send to new clients for my company. **What do you dislike about Bonjoro?** Only dislike is the mobile app is a teeny bit clunky. **Recommendations to others considering Bonjoro:** Bonjoro is a great way to get a personal touch out there to people you want to communicate with! **What problems is Bonjoro solving and how is that benefiting you?** Being able to personally introduce myself to make that connection to people is huge in the age of the internet! I like being able to show personality and see people's responses to my welcome videos. ### 37. Incredible tool for giving white glove experience **Rating:** 5.0/5.0 stars **Reviewed by:** Laura P. | VP of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2020 **What do you like best about Bonjoro?** It is so easy an intuitive, it makes it very quick to provide personal white glove experience for 100s of customers, even as a one man operation. **What do you dislike about Bonjoro?** It is sometimes a little slow to load individual questions when entering people one by one, but that is super minor. **What problems is Bonjoro solving and how is that benefiting you?** The work I do requires human connection and during this time in particular, it can be hard to form those connections while we are all quarantining. Additionally, my business is expanding nationwide and this is a fantastic way to continue that human connection in the digital world. It has allowed me to really differentiate and I see incredible engagement compared with my competition. ### 38. Customer Engagement Tool at it's best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2020 **What do you like best about Bonjoro?** Without a doubt, Bonjoro has changed everything about the way we think about our customers. As the owner of three businesses, I am able to quickly communicate with recent clients and with clients that are considering our services. Bonjoro allows me to quickly build a rapport with my clients so that they do not see my businesses as simply being run by an absentee owner. **What do you dislike about Bonjoro?** I cannot say there is anything I dislike about Bonjoro. **Recommendations to others considering Bonjoro:** If you are looking for ways to increase customer loyalty, then Bonjoro is the app that may do just that! **What problems is Bonjoro solving and how is that benefiting you?** I am currently able to send a quick message to clients that have toured our facility in search of information that will help them make a decision. By me sending them a Bonjoro quickly after they visit us, I am able to start the development of trust with that customer. ### 39. Great Customer Connection Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Darren D. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2020 **What do you like best about Bonjoro?** The tool is easy to use and students love it. **What do you dislike about Bonjoro?** I can't say I've found anything I dislike yet. **What problems is Bonjoro solving and how is that benefiting you?** Making a connection with new students early on in enrollment has helped to build better relationships. We are also using it for an abandon cart response and have seen some good returns. ### 40. Brilliant tool : it helps me to get close to my audience **Rating:** 5.0/5.0 stars **Reviewed by:** Martino B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2020 **What do you like best about Bonjoro?** Smart way to get in touch with your audience **What do you dislike about Bonjoro?** Nothing really... Just maybe a different layout would be nicce... **What problems is Bonjoro solving and how is that benefiting you?** I use it as a wellcome for new subscribers. Jus sending a personalized message is the best way to relly get in contact with persons.. ### 41. The fun of Bonjoro! **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie G. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2020 **What do you like best about Bonjoro?** I’ve had so much fun sending Bonjoro’s to our new guests! It’s always a delight when I get a reply-which I do often! **What do you dislike about Bonjoro?** I would love to be able to add folders to separate my contact lists **Recommendations to others considering Bonjoro:** Working with the people at Bonjoro has been a joy! They always return emails quickly and are helpful and engaging! **What problems is Bonjoro solving and how is that benefiting you?** It’s given me a way to track how many new guests are reading/ responding /engaging ### 42. Love this software for better customer support! **Rating:** 5.0/5.0 stars **Reviewed by:** Christina S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2019 **What do you like best about Bonjoro?** The surprise + delight factor in helping out your customers is always critical. It primes them to come back and shop more, and every year it gets increasingly more difficult to create genuine experiences for them without overwhelming their inbox. I've gotten back SO many messages from new customers and emails sign ups who are absolutely delighted to see a real person recognizing their behavior and giving them a person to talk to if they need to or feel like it. I know it's possible to rig a system like this up on your own, but the automation and convenience of Bonjoro makes it work 10x the monthly price I pay. Plus, you can upgrade and brand your Bonjoros like I have, which enhances the customer experience even more. **What do you dislike about Bonjoro?** Any issues I've had have been resolved with feature request upgrades or chatting with support. They've been great, and as a customer support interface, truly care about their customers! A++ for not just effort, but also making the changes we request. **What problems is Bonjoro solving and how is that benefiting you?** I'm able to create one extra, very-high-touch point with my customers and newsletter subscribers. It's so fun to see their responses and I'll never get over what a surprise it is for most of them to open and receive. ### 43. Have better relationships, sell more, and create customers for life. **Rating:** 5.0/5.0 stars **Reviewed by:** Brendan D. | Client Experience Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2018 **What do you like best about Bonjoro?** I love Bonjoro because it integrates seemlessly into our existing CRM - meaning we're able to send personalized, highly relevant 1-1 video messages. Our sales people get a notification and it takes just thirty seconds to knock out a quick video - they know what they need to do, when they need to do it, all of the relevant info is right in front of them, and it's easy for our management team to have oversite and view the impact. (Using Bonjoro increased our Demo attendance & Onboarding Appointment attendance by 20%!) **What do you dislike about Bonjoro?** The team has really overhauled the platform in the past several months by adding in some features from our wishlist - alongside a ton more I didn't know we wanted! I can honestly say that there isn't anything that I dislike about it. **Recommendations to others considering Bonjoro:** Look at your business as a whole and identify where a more personal touch could make a difference. For us it came after appointments had been scheduled, but before they were had. Then, work the trigger for Bonjoros into some kind of automation. This will help you build a repeatable system that will give you great results as you scale. If you take the other route and rely on manually creating and sending Bonjoro's you'll likeley see diminishing returns as you scale. The setup to build it into automated triggers does take a little bit of time, but it will be paying your business dividends long into the future. **What problems is Bonjoro solving and how is that benefiting you?** Bonjoro is helping us to form better relationships with our leads and customers. At one point in time nearly half of our demo appointments wern't showing up - since switching to Bonjoro we see 20% more of our demonstrations and on boarding appointments show up. ### 44. Use Technology to Deepen Customer Connections **Rating:** 4.5/5.0 stars **Reviewed by:** Dave B. | Co Founder, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2018 **What do you like best about Bonjoro?** Bonjoro is the modern equivalent of the handwritten note. It connotes a meaningful investment in a personal relationship. As a consequence, it cuts through the cacophony of "content marketing." **What do you dislike about Bonjoro?** There's very little I dislike about Bonjoro. It does one thing very well - easily creates personal videos. The inherent disadvantages of such a specialized tool are largely mitigated for my purposes through its integration with Zapier. **Recommendations to others considering Bonjoro:** The inherent value of Bonjoro is based on how it signals your investment in a relationship. While it's true that Bonjoro streamlines the process immensely, the cumulative time it takes to record personalized videos can be substantial. Commitment to the process is required in order to see benefit. **What problems is Bonjoro solving and how is that benefiting you?** My business is a highly specialized strategy consultancy. By definition, our prospective clients are scattered geographically. They are also difficult to identify (unlike, say, a Fortune 500 clientele). That hinders our ability to cultivate the trust and understanding required for a prospect to engage with us. We use Bonjoro to make a personal introduction to prospects wherever in the world they are based. I find that it helps to accelerate the development of relationships. ### 45. Love the support from the team, fun tool and we get great feedback from our clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Jo M. | Managing Director, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2018 **What do you like best about Bonjoro?** The ease of use and how quick it is to send a video message. The customisation that you can do on the design of the video and background is fantastic and the tool really fits our brand. **What do you dislike about Bonjoro?** Nothing as yet. Good to see that they are beta testing a feature to allow you to customise the subject line. **Recommendations to others considering Bonjoro:** Haven't seen anything else out there that is like this. Great team behind it that are working on developing the product and more than happy to help with any support. **What problems is Bonjoro solving and how is that benefiting you?** We wanted a way to communicate with clients in a unique and fun way that fitted with our culture and brand. We wanted a way to stand out and be doing something different. A way to delight them. Bonjoro allows us to do that by offering a quick and easy to use app. ### 46. A Game Changer in my Business **Rating:** 5.0/5.0 stars **Reviewed by:** Jacques H. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2018 **What do you like best about Bonjoro?** I like the simplicity best. It's an amazing concept to be able to simply and easily send a personalized video to my customers and potential customers. **What do you dislike about Bonjoro?** I would really like to see canned text responses so I don't have to type my messages every time. They say they are working on it so I'm crossing my fingers. **Recommendations to others considering Bonjoro:** First you have to make the decision to be interactive and personal with your customers and potential customers. Once you make the decision, Bonjoro is the perfect solution. **What problems is Bonjoro solving and how is that benefiting you?** Sending bonjoros to people after they buy my course really increases the personal touch I like to have in my business. People really feel connected to me from the start because of the video I send them and are more likely to finish my course and also more likely to not request a refund (I offer a 30 day refund policy). ### 47. Connection and Customer Service at its best **Rating:** 5.0/5.0 stars **Reviewed by:** Kim D. | Owner, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2018 **What do you like best about Bonjoro?** I love that Bonjoro allows me to connect with subscribers and customers on a personal level. With so much noise and so many tools to choose from, going back to the human connection of sending a personalized video is gold. **What do you dislike about Bonjoro?** Nothing. It's pretty easy to use. For me it's more about reminding myself to record the Bonjoro's consistently. **Recommendations to others considering Bonjoro:** This is for anyone or any business who is interested in developing real relationships with their audience. We all need some automation in business, but relationships can't be automated. **What problems is Bonjoro solving and how is that benefiting you?** Real connections with subscribers and customers. People love receiving a Bonjoro and are surprised when they hear from me. This speaks to the old saying of "you only get one chance to make a first impression".... Bonjoro makes that first impression amazing. ### 48. Bonjoro - Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristian Z. | Financial Adviser, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2018 **What do you like best about Bonjoro?** - the team - ease of use - It's quicker for me to send a Bonjoro than it is for me to write an email out - personal feel that you can not get through an email - the reactions you get from people - especially when you reduce the professionalism and just be yourself **What do you dislike about Bonjoro?** - Can't pick anything. The feedback I give we end gets taken on board and discussed with me... typically with a quick outcome. - If I had to be picky, I would love to be able to send it to a mobile number efficiently **Recommendations to others considering Bonjoro:** Get onto it! The product is great and the team is really good value! **What problems is Bonjoro solving and how is that benefiting you?** - more efficient and effective communication with clients - personal touch; normal email doesn't really capture this - non-compliance related communication ### 49. The best way to communicate personally with your customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick B. | Cofounder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2017 **What do you like best about Bonjoro?** I use Bonjoro to quickly send a video message to my customers. My primary use cases are: - Customer Success: quickly explain how to do something in the product to a customer rather than send a long email or a support article. A personal video is a superior experience for the customer. - Lead Nurturing - send personal videos to new leads. An excellent way to stand out in someone's inbox. If you are lead nurturing someone, they are definitely being lead nurtured by other companies too (probably even a competitor or two). A personal video differentiates you in the inbox as well as generating responses from leads who have ignored other forms of lead nurturing (email, in app message, etc.). **What do you dislike about Bonjoro?** There is nothing I dislike. I need to set up more of their awesome integrations so my process is more automated. This is on me though. **What problems is Bonjoro solving and how is that benefiting you?** - Helping my customers achieve their desired outcomes. - Increasing responses and meetings with new leads. ### 50. Great differentiator **Rating:** 5.0/5.0 stars **Reviewed by:** Nigel M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2018 **What do you like best about Bonjoro?** It's so simple to open the app when I'm walking down the street and record any videos I have in my queue.. It's really changing the way our onboarding process works for new clients and we get amazing feedback from people saying "Wow, a personal video from you is such a great touch". We even had one of our users like it to much that they did a personal video straight back to us to say how much they loved receiving a personal video from us! We love that it integrates into Zapier as we now fire off Bonjoro's for different events (welcome videos, haven't seen you in a while videos and sorry to see you cancel videos). It really helps bring a personal touch! **What do you dislike about Bonjoro?** It had some limited features as it was a fairly new product - however whenever we feed them back some ideas, thoughts and concepts about how they can make it better, the team always listen and have rolled out some of our feature requests for us already. **Recommendations to others considering Bonjoro:** Give it a whirl - you won't be disappointed. **What problems is Bonjoro solving and how is that benefiting you?** We have had people say that they were originally going to join our community, download all the stuff and then cancel. But when they got a personal welcome video from the owner of the business (me) they completely changed their thoughts and decided to stick around. ## Bonjoro Discussions - [How does Bonjoro work?](https://www.g2.com/discussions/how-does-bonjoro-work) - 1 comment - [View Bonjoro pricing details and edition comparison](https://www.g2.com/products/bonjoro/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-25+12%3A52%3A16+-0500&secure%5Bsession_id%5D=96ff8d77-c540-4235-ab47-5c467d53957b&secure%5Btoken%5D=efe49762c00daa4452162061ca01f5c2ef933f34ebf107babfdf8c8e8529f819&format=llm_user) ## Bonjoro Features **Video Creation** - Screen Recording - Video Upload - Unlimited Video Storage - Live Video Streaming - Video Player Customization **Software Delivery** - Mobile Application - Browser Extension - API / Integrations **Analytics** - Recipient Tracking - Campaign Performance Tracking - Thread Length Tracking **Generative AI** - AI Text-to-Image - AI Text-to-3D - AI Text Summarization - AI Text-to-Music **Agentic AI - Video Email** - Autonomous Task Execution ## Top Bonjoro Alternatives - [Loom](https://www.g2.com/products/atlassian-loom/reviews) - 4.7/5.0 (2,389 reviews) - [Vidyard](https://www.g2.com/products/vidyard/reviews) - 4.5/5.0 (790 reviews) - [BombBomb](https://www.g2.com/products/bombbomb/reviews) - 4.7/5.0 (566 reviews)