BMC Helix CMDB Reviews & Product Details

What I like most about BMC Helix CMDB is having our infrastructure and application information available in one place. It makes it easier for me to check how different components are connected and understand what might be affected when a change is made. I find this especially useful in my day-to-day work. Review collected by and hosted on G2.com.

What I dislike most is that some of the configuration and customization can be quite complicated. When I need to work with data models or reconciliation rules, it can take extra time to understand how everything fits together. The interface also feels a bit outdated, and I sometimes have to navigate through different screens to find what I need. Review collected by and hosted on G2.com.

I like that BMC Helix CMDB helps me keep track of our IT environment without having to rely on scattered information. Being able to view configuration items and their relationships makes it easier to investigate issues and get a clearer picture of the systems we’re working with. Review collected by and hosted on G2.com.

The main thing I find frustrating is that monitoring different jobs and integrations isn't always straightforward. I have to check separate areas to get a complete picture, which can make troubleshooting a little time-consuming. I also feel the reporting and upgrade process could be more user-friendly. Review collected by and hosted on G2.com.

It gives you a centralized view of assets, services, and dependencies — essential for change, incident, and impact analysis. Review collected by and hosted on G2.com.

Keeping CMDB data accurate is ongoing work; without discipline, it quickly becomes stale and untrusted. Review collected by and hosted on G2.com.

What I like the most and the advantages of using BMC Helix is that it is very intuitive and you can have everything in one system: inventory, tickets or claims, knowledge bases. Review collected by and hosted on G2.com.

At the moment, I haven't found any disadvantages or anything I really dislike; it is always evolving and open to changes suggested by users. Review collected by and hosted on G2.com.

Compared to the BMC Remedy build in CMDB, there are a lot of improvements in the new platform, and I like the fact that it`s made more intuititive and straightforward Review collected by and hosted on G2.com.

I don`t think that there are actually things i dislike like i mentioned there are a lot of improvements and i don`t think there is something which should be disliked Review collected by and hosted on G2.com.

The best part is we do a lot of process automation and we keep querying cmdb to check if the machine is still present or decommissioned. And not only automation but even the other teams use cmdb for their day to day operations Review collected by and hosted on G2.com.

Not exactly dislike but looks like service now ITSM is gaining a lot of attention these days from our customers and often we are asked about comparing both Review collected by and hosted on G2.com.

This tool made our asset management job easier by helping us create an accurate CMDB & required ecosystem for delivering required services. I really liked the one-click CMDB sync feature using an OOTB (out-of-the-box) integration method. The reconciliation of CI data is smooth & easy to handle. I really liked how it helped us to plan changes on our infrastructure & related applications by making the whole impact analysis process automated & easier for all the stakeholders to make decisions. Review collected by and hosted on G2.com.

The GUI is basic & not that fancy. However, it serves the purpose without any issues. It will take some time, in order to use & understand the connecters correctly. No major hiccups with connectivity. Review collected by and hosted on G2.com.

Intelligent chatbots feature. Very efficient to ITSM process. Review collected by and hosted on G2.com.

None so far as I am still want to explore the tool. Review collected by and hosted on G2.com.

In terms of performance for data processing, reporting and user load very nice application as it comes from BMC banner. It comes with spoon integration tool with out of the box connectors for integration with different external applications. We have it on Premise installation. We have implemented it in server group with 8 applications servers and 2 load balancer and 2 web server. Robust performance. Nice graphical UI. Available in both Windows and Web console. Review collected by and hosted on G2.com.

This application is very unstable as on when we faced issue with application down or inaccessible. Very bed UI for both Windows and Web. I don't know why BMC don't use space available on user screens. They just keep everything on upper left corner and rest of the space remains empty. Customization is very complex and so many different windows to monitor running jobs. AI jobs, recon jobs and Spoons jobs all are in different windows. No central location for all jobs. Very tough to trace user logs and activities. Even a small change requires a downtime. Review collected by and hosted on G2.com.