Link copied to clipboard

# BMC Helix CMDB vs ServiceNow IT Service Management Comparison - What are their main differences?

Share
[
Export
](/compare/bmc-helix-cmdb/servicenow-it-service-management/export.csv)

BMC Helix CMDBServiceNow IT Service...[+ Add Product](#)

Pricing

**BMC Helix CMDB**
No pricing available

**ServiceNow IT Service Management**

**Contact Vendor for Pricing** · Basic

**Pricing Insights**
from reviews

Perceived Cost

**BMC Helix CMDB**
Not enough reviews yet

**ServiceNow IT Service Management**
$$$$$

Average Discount

**BMC Helix CMDB**
Not enough reviews yet

**ServiceNow IT Service Management**
15%

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**BMC Helix CMDB** 6 months
Based on 100 responses

**ServiceNow IT Service Management** 6 months
Based on 100 responses

Return on Investment

**BMC Helix CMDB** 6 months
Based on 100 responses

**ServiceNow IT Service Management** 6 months
Based on 100 responses

**Pros & Cons**
from reviews

**BMC Helix CMDB**
Not enough data

**ServiceNow IT Service Management**

Ease of Use (168)

Incident Management (112)

Learning Curve (72)

Expensive (60)

Integrations

**BMC Helix CMDB**
Not enough data

**ServiceNow IT Service Management**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cd2b351740dc3fc7b599e9bff74168d3/accreditation-manager.png "Product Avatar Image")

Accreditation Manager

](https://www.g2.com/products/accreditation-manager/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aa32fa23598dc6c153bb17435c1c1d13/activedirectory-domain-controller-for-windows-2016.png "Product Avatar Image")

ActiveDirectory Domain...

](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3ecdf4b29d13e918625a439cb01a06b2/aria-aria.png "Product Avatar Image")

Aria

](https://www.g2.com/products/aria-aria/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_504423766e296a0eeef13491cb738385/aws-cloud-development-kit-aws-cdk.png "Product Avatar Image")

AWS Cloud Development Kit...

](https://www.g2.com/products/aws-cloud-development-kit-aws-cdk/reviews)[
View all
](https://www.g2.com/products/servicenow-it-service-management/integrations)

Screenshots

**BMC Helix CMDB**
No screenshot available

**ServiceNow IT Service Management**
 ![ServiceNow IT Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1738738/servicenow-l1-service-desk-ai-specialist.png)

**Ratings**
from reviews

Meets Requirements

**BMC Helix CMDB**

**8.3** /10

Based on 7 responses

**ServiceNow IT Service Management**

**8.9** /10

Based on 941 responses

Ease of Use

**BMC Helix CMDB**

**7.9** /10

Based on 7 responses

**ServiceNow IT Service Management**

**8.5** /10

Based on 1,483 responses

Ease of Setup

**BMC Helix CMDB**

**7.3** /10

Based on 5 responses

**ServiceNow IT Service Management**

**8.2** /10

Based on 794 responses

Ease of Admin

**BMC Helix CMDB** Not enough data

**ServiceNow IT Service Management**

**8.6** /10

Based on 350 responses

Quality of Support

**BMC Helix CMDB**

**8.6** /10

Based on 7 responses

**ServiceNow IT Service Management**

**8.6** /10

Based on 1,088 responses

Has the product been a good partner in doing business?

**BMC Helix CMDB** Not enough data

**ServiceNow IT Service Management**

**8.8** /10

Based on 345 responses

Product Direction (% positive)

**BMC Helix CMDB**

**10.0** /10

Based on 7 responses

**ServiceNow IT Service Management**

**8.9** /10

Based on 937 responses

**Features**
ratings from reviews

IT Service Management (ITSM) Tools

Not enough data

**8.8** /10

Based on 789 responses

Incident Management

Not enough data

**8.3** /10

Based on 325 responses

Service Desk

Not enough data

**8.5** /10

Based on 431 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
44.4%

Mid-Market(51-1000 emp.)
22.2%

Enterprise(\> 1000 emp.)
33.3%

Small-Business(50 or fewer emp.)
44.4%

Mid-Market(51-1000 emp.)
22.2%

Enterprise(\> 1000 emp.)
33.3%

Small-Business(50 or fewer emp.)
6.0%

Mid-Market(51-1000 emp.)
21.3%

Enterprise(\> 1000 emp.)
72.7%

Small-Business(50 or fewer emp.)
6.0%

Mid-Market(51-1000 emp.)
21.3%

Enterprise(\> 1000 emp.)
72.7%

**Reviewers' Industry**

[![BMC Helix CMDB](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_7400d242ae4b82b569290e9852fd31bd/bmc-helix-cmdb.jpg "BMC Helix CMDB")](https://www.g2.com/products/bmc-helix-cmdb/reviews)
BMC Helix CMDB

Information Technology and Services
33.3%

Computer & Network Security
22.2%

Telecommunications
11.1%

Insurance
11.1%

Consumer Goods
11.1%

Other
11.1%

[![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")](https://www.g2.com/products/servicenow-it-service-management/reviews)
ServiceNow IT Service Management

Information Technology and Services
23.9%

Hospital & Health Care
7.2%

Computer Software
6.8%

Financial Services
5.9%

Computer & Network Security
3.7%

Other
52.5%

Alternatives

**BMC Helix CMDB Alternatives**

 ![Red Hat Ansible Automation Platform](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_7b1e34d1cfcc265beee0d9b4290461fa/red-hat-ansible-automation-platform.jpg "Red Hat Ansible Automation Platform")

[
Red Hat Ansible Automation...
](/products/red-hat-ansible-automation-platform/reviews)

 ![CloudBees](https://images.g2crowd.com/uploads/product/hd_favicon/87a3b92cea3fbc3b93144f9fd68c968d/cloudbees.svg "CloudBees")

[
CloudBees
](/products/cloudbees/reviews)

 ![GitHub](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_8ec3c17e3fb1df25b6a8bd7cc69cf2d1/github.png "GitHub")

[
GitHub
](/products/github/reviews)

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

**ServiceNow IT Service Management Alternatives**

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

 ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk")

[
SolarWinds Service Desk
](/products/solarwinds-service-desk/reviews)

 ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus")

[
ManageEngine
](/products/manageengine-servicedesk-plus/reviews)

## BMC Helix CMDB vs ServiceNow IT Service Management

- Reviewers felt that ServiceNow IT Service Management meets the needs of their business better than BMC Helix CMDB.
- When comparing quality of ongoing product support, BMC Helix CMDB and ServiceNow IT Service Management provide similar levels of assistance.
- For feature updates and roadmaps, our reviewers preferred the direction of BMC Helix CMDB over ServiceNow IT Service Management.