I love using Bland AI for both my personal and client work, especially helping clients get voice AI running smoothly because Bland AI offers high performance and low latency. Having tested many voice platforms, I think Bland AI is the fastest in terms of latency and the most comprehensive. I love that I can initiate calls within Bland directly from the API without needing to use the visual node pathway builder. The API is my favorite aspect of Bland AI because it's really flexible, allowing me to use it for so many different things like sending custom voicemails, creating custom pathways, and configurations. This flexibility makes it so much easier to build custom systems for clients who don't want to have to learn a new platform themselves. I appreciate the ability to programmatically set up and get clients started seamlessly. Bland AI's programmability of the API allows me to integrate it with virtually any systems, especially helpful for legacy telephony. It gives me total freedom and creativity in my work. Review collected by and hosted on G2.com.
I would say that there's definitely some things that have been blockers in the past. The thing that was a major blocker for me is SIP trunking not being available on the standard plans, only on enterprise - but this has sense been opened up. There was a point where v2 voices were kind of singing on calls instead of speaking, like they were doing a little bit of voice hallucination - this too was fixed quite quickly. The team is super responsive. Any complaints that I've had about Bland in terms of things not working correctly, they've been fixed or mitigated very quickly. They have a great team over there. Review collected by and hosted on G2.com.