--- title: Blackbaud Tuition Management Reviews meta_title: 'Blackbaud Tuition Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 22 reviews by the users' company size, role or industry to find out how Blackbaud Tuition Management works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 22 scale: '5' date_modified: '2026-07-13' parent_category: name: Education ERP url: https://www.g2.com/categories/education-erp --- # Blackbaud Tuition Management Reviews **Vendor:** Blackbaud **Category:** [Education Finance Software](https://www.g2.com/categories/education-finance-software) **Average Rating:** 4.3/5.0 **Total Reviews:** 22 ## About Blackbaud Tuition Management Boost parent confidence and increase net tuition revenue with a comprehensive tuition and billing system built for private and independent K–12 schools. With Blackbaud Tuition Management, families have the convenience of a mobile-friendly payment portal, electronic invoicing, a variety of ways to pay tuition and fees, and a shopping cart feature that allows them to purchase optional items like sweatshirts, event tickets, and yearbooks in the same system. Blackbaud Tuition Management also provides built-in efficiencies for the business office by consolidating billing and payments into a subsidiary ledger and providing an optional follow-up service to reduce tuition delinquency. Plus, admins can configure payment plans and payment modalities, reduce data entry with integrated financial aid and enrollment software, and customize reporting and dashboards by stakeholder. Blackbaud Tuition Management provides the services and business intelligence you need to drive financial sustainability. ## Blackbaud Tuition Management Reviews ### 1. Effortless Billing and Payment Tracking for Families and Administrators **Rating:** 4.5/5.0 stars **Reviewed by:** Lindsey K. | ACCOUNTS PAYABLE MANAGER, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Blackbaud Tuition Management?** I like that Blackbaud Tuition Management is easy to use, keeps all billing information in one place, and makes payment tracking simple for both families and administrators. **What do you dislike about Blackbaud Tuition Management?** I dislike that Blackbaud Tuition Management can feel a bit clunky at times, with slow load speeds and a confusing interface in certain sections. Some tasks require too many clicks, and customer support response times can be inconsistent. **What problems is Blackbaud Tuition Management solving and how is that benefiting you?** Blackbaud Tuition Management helps centralize billing, automate payment schedules, and reduce manual tracking. This saves time, cuts down on errors, and makes it easier for families to stay organized with their tuition and fees. ### 2. Blackbaud Tuition Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Blackbaud Tuition Management?** I think Tuitions Managements greatest strengths are the financial controls for the business office and integrated payment experience for our families. The ability to consolodate billing, track accounts, and offer flexible payment plans really helps our org. **What do you dislike about Blackbaud Tuition Management?** Some things were a bit outdated for an extended period of time, but recently had a facelift. Things are now great! **What problems is Blackbaud Tuition Management solving and how is that benefiting you?** Customized payment plans, BTM support is very quick to resolve any issues that may arise. ### 3. long time user **Rating:** 5.0/5.0 stars **Reviewed by:** lisa o. | Accounts receivable manager and tuition billing analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Blackbaud Tuition Management?** i enjoy using blackbaud for the billing of our tuition and misc fees. the program is very user friendly and easy to manage. i have been using blackbaud since early 2011 and it has gone through some changes but in the right direction. the reports are also a great resource to use and there are many options to choose from. you can create and manage your own created reports to your personal needs. customer service is great although i am use to calling or emailing my account manager Doris she is amazing and so knowledgeable. i am a frequent user of blackbaud and use it on a daily basis. **What do you dislike about Blackbaud Tuition Management?** if there is one thing that blackbaud could upgrade on their end it would be the aging reports. it would be so helpful if we could pull a report from a specific date and dating back. i like the reports but pulling a specific date from 5- 10 years ago can be so helpful. **What problems is Blackbaud Tuition Management solving and how is that benefiting you?** tuition billing and monthly statements manually mailed out. the follow emails for failed payments. late fees and failed payment fees automatically posted. ### 4. Great Features and enhancements **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer M. | Director of Finance, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Blackbaud Tuition Management?** The best feature of tuition management is the automated collection of tuition payments. The reporting has allowed our team to be more effectient and effective in processing our monthly financial statements. Also, I love how we could listen to converstations between families and customer service. This gives us a perspective of what the family is trying to do. I love the chats! It's simple and easy to get things done while going through a busy day. I love the weekly/monthly/annual enhancements to make the software better. I do like that there are features that we could now do some things on our own and not put in a case. There were a couple of situations where customer service empowered me to do something but the feature was not quite available just yet. i.e. update enrollment fees, still dimmed and cannot change yet and rolling forward the module from one year to another. **What do you dislike about Blackbaud Tuition Management?** I know it's a legal thing, but I wish that there was a solution to better collect past due balances from families. There are times when families contact Blackbaud to make a payment or have a question about their accounts and it's difficult to understand customer service as they may be outsourced in other countries. It appears that it's outsourced. **What problems is Blackbaud Tuition Management solving and how is that benefiting you?** There are times when reports have inaccurate information and we have to put in a case to have customer service fix it. It can take a few days while we are trying to close month-end. ### 5. Tuition billing and reconciliation made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Monica L. | Sr. Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Blackbaud Tuition Management?** I love the easy access to almost instant reports for almost everything you need. In the Business Office we get asked for random reports from the Admin team. Being able to run the report or create one is super quick and easy. And if for some reason I can't get it to work the Chat option is amazing with their service. Very knowlegable and quick to help **What do you dislike about Blackbaud Tuition Management?** Sometimes I'm in the wrong school year. but aside from that, I can't think of anything else. **What problems is Blackbaud Tuition Management solving and how is that benefiting you?** We have been using TM for a few years now. From when it started as Smart tuition. Month end reconciling is very easy now and the billing is done through TM so there is little to no need to call or email statements ### 6. BBTM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Blackbaud Tuition Management?** the reports provided a numerous and this helps with getting the information needed to reconcile all the accounts. **What do you dislike about Blackbaud Tuition Management?** for new family users, there could be helpful videos or webinars to introduce how they can make payments for students and especially in the correct school year. **What problems is Blackbaud Tuition Management solving and how is that benefiting you?** they help with collecting tuition for all our programs and consolidates the information to transfer into financial software, Financial Edge with Blackbaud. This integration is essential. ### 7. Integrated contract production, billing, and report production **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Blackbaud Tuition Management?** Blackbaud Tuition Management (BBTM) is integrated with the contracts we generate in the Blackbaud Education Management. Payment information flows automatically. Implementing useful mapping of fees and discounts to the GL in Financial Edge supports easy reporting of the tuition numbers to leadership. Customer service is good a trouble shooting problems majority of the time. **What do you dislike about Blackbaud Tuition Management?** When calling in for Blackbaud support, hold times can sometimes be up an hour. However, the Knowledgebase articles are a good starting point. **What problems is Blackbaud Tuition Management solving and how is that benefiting you?** Producing new year contracts with an import and clean reporting. ### 8. Easy to Use and Navigate **Rating:** 4.5/5.0 stars **Reviewed by:** Mariam R. | Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Blackbaud Tuition Management?** I like that the system is very user friendly and they also have the knowledge base as an extra resource for when we need assisatcne w/ the site. **What do you dislike about Blackbaud Tuition Management?** The wait times for customer service is way too long. **What problems is Blackbaud Tuition Management solving and how is that benefiting you?** Assisting with education billing and accounting ### 9. Effective management and tracking of tuition information **Rating:** 5.0/5.0 stars **Reviewed by:** amber b. | Director of Communication and Enrollment Management, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Blackbaud Tuition Management?** It gives families more autonomy in managing their own accounts and limits the questions received by our staff **What do you dislike about Blackbaud Tuition Management?** It can be cumbersome to do things manually, sometimes our contracts do not integrate as they should if submitted within a pay period **What problems is Blackbaud Tuition Management solving and how is that benefiting you?** Before BBTM, our accountant manually entered ACH for each family and had to manage late fees, payment issues, default lists, etc. BBTM has cut that work significantly and keeps people from falling through the cracks. ### 10. More work done with less staff! **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra R. | Database Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Blackbaud Tuition Management?** The processing of payments is hugely helpful as well as the reports available. **What do you dislike about Blackbaud Tuition Management?** Dislike the reconciliation process between Tuition Management and General Ledger as there always seems to be someting missing and can be difficult to identify. **What problems is Blackbaud Tuition Management solving and how is that benefiting you?** Tuition Management takes care of processing payments and applying to family accounts, billing and sending reminders. This, in turn, allows staff to take care of other tasks. ### 11. I'm new to BBTM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Blackbaud Tuition Management?** User friendly, easy to get around. Love the note section **What do you dislike about Blackbaud Tuition Management?** Report- Aging is not always acurate and doesn't show what is outstanding in a simple format. I have to create one using the family screen options and import **What problems is Blackbaud Tuition Management solving and how is that benefiting you?** Assiting with waiving the 1 time late fee ### 12. Blackbaud Tuition Management **Rating:** 5.0/5.0 stars **Reviewed by:** Tracey C. | Teacher, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Blackbaud Tuition Management?** The purpose of Blackbaud Tuition Management in an organization is to facilitate the management of tuition payments. Blackbaud Tuition Management addresses business problems related to the management and processing of tuition payments, such as streamlining the payment process, reducing administrative workload, and improving financial transparency. **What do you dislike about Blackbaud Tuition Management?** Site traffic can casue a delay It can limit a customers experience **What problems is Blackbaud Tuition Management solving and how is that benefiting you?** Blackbaud Tuition Management addresses business problems related to the management and processing of tuition payments, such as streamlining the payment process, reducing administrative workload, and improving financial transparency. ### 13. Be prepared for a learning curve, but know that it does get better. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Blackbaud Tuition Management?** I love the integration with Blackbaud Enrollment Management. I believe that this platform is easy for parents to use as well. The ability to offer automated payments has improved our collections since we started with (then) Smart Tuition until today. **What do you dislike about Blackbaud Tuition Management?** Would prefer detailed posting to the GL rather than the summary. Would also like to see the ability to send GL posting data to FE and have the batch remain open for editing rather than coming over as posted. The initial setup of TMS took 2-3 years for me to really wrap my head around how the system integrates with each module. Now that we're humming along, things are 95% great. **What problems is Blackbaud Tuition Management solving and how is that benefiting you?** Automatic billing and payments. On-demand access for parents to their accounts. The ability for parents to see upcoming charges. Accepting multiple payment types. ### 14. The integration is a nice feature! **Rating:** 4.5/5.0 stars **Reviewed by:** Elizabeth G. | Director of Admission, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2022 **What do you like best about Blackbaud Tuition Management?** Having one login for parents is helpful. The way that fees are spelled out clearly is also really nice. **What do you dislike about Blackbaud Tuition Management?** When we have to amend a contract, we have difficulties. We have created a non-integrated contract, and that works OK. We have had issues with payment options if someone enrolls after the first day of school. **What problems is Blackbaud Tuition Management solving and how is that benefiting you?** Tuition Management is helping us streamline the login experience for our families. ### 15. Once implemented correctly, SmartTuition will be your semi-automatic tuition collection tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2022 **What do you like best about Blackbaud Tuition Management?** Ad hoc transparent overviews for families with automatic payment methods **What do you dislike about Blackbaud Tuition Management?** Limited accounting features and complicated set-up for most. **Recommendations to others considering Blackbaud Tuition Management:** Ensure that you know your accounting policies prior to implementation, especially relating to deferrals, Accounts Receivable, and recognitions. Understand billing cycles and cash cycles are two different beasts. **What problems is Blackbaud Tuition Management solving and how is that benefiting you?** Semi-automatic Accounts Receivable leading to a significantly reduced FTE responsibility. Better reporting and transparency on AR. ### 16. Reserving judgment until we've lived with it longer **Rating:** 2.5/5.0 stars **Reviewed by:** Genifer R. | Vice President, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2021 **What do you like best about Blackbaud Tuition Management?** We appreciate that families can now manage and pay their bills on their time rather than on ours. **What do you dislike about Blackbaud Tuition Management?** The lack of intuitive integration between TM and FE. The setup was incomplete, and then we had to pay more for it to be helpful. As with most things BB, they tend to oversell and under deliver. **What problems is Blackbaud Tuition Management solving and how is that benefiting you?** We are collecting more tuition on time and have reduced the number of delinquent accounts. ### 17. Hands on learning with Blackbaud Management **Rating:** 4.0/5.0 stars **Reviewed by:** Dr. Ali F. | Director, Resource Development, Advancement Services , Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Blackbaud Tuition Management?** Interactive and robustness, 24 hour availability, easy access and compatibility with all platforms. **What do you dislike about Blackbaud Tuition Management?** Not enough time to spend as well as the cost. Budgets are issues during Covid-19 period around the world. **Recommendations to others considering Blackbaud Tuition Management:** Must try.. it will help. **What problems is Blackbaud Tuition Management solving and how is that benefiting you?** Advance knowledge and sharing learning with team. ### 18. We are currently using Smart tuition this year with student tuition and family billing billing. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2019 **What do you like best about Blackbaud Tuition Management?** I like how we can keep track with each student financial records. And bill directly from their accounts. **What do you dislike about Blackbaud Tuition Management?** It took a month to catch up. So parents were not billed the first month of school. Which caused their accounts to look like the were doubled billed the second month. **What problems is Blackbaud Tuition Management solving and how is that benefiting you?** The benefit has been to have the students tuition, lunch and any other payments all together in one program. ### 19. Easy way to pay for education **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2019 **What do you like best about Blackbaud Tuition Management?** I can pay for my children's education without having to write a check. **What do you dislike about Blackbaud Tuition Management?** I have had some trouble with login, and when re-enrolling my children, it did not remember all of my payment information from one child to the next. **What problems is Blackbaud Tuition Management solving and how is that benefiting you?** Smart Tuition has allowed our school to enroll students with online payments. It has really streamlined the process and enable us to pay in a way that suits our needs. ### 20. Smart Tuition account management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2018 **What do you like best about Blackbaud Tuition Management?** I like that it is easy for our parents to pay online and manage their accounts. It helps us at the school level to not have to call accounting for every little thing. **What do you dislike about Blackbaud Tuition Management?** It can be a bit confusing if you don't use it very often. **Recommendations to others considering Blackbaud Tuition Management:** Use it enough and it is very easy! Don't use it often and there's a learning curve. **What problems is Blackbaud Tuition Management solving and how is that benefiting you?** Tuition payments and one time shopping carts made easy. ### 21. Great framework, could use some improvements for optimal functionality **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2018 **What do you like best about Blackbaud Tuition Management?** The intuitive user-friendly design and online management capabilities **What do you dislike about Blackbaud Tuition Management?** The lack of control for administrators as opposed to Smart Tuition employees **Recommendations to others considering Blackbaud Tuition Management:** It will outperform most of the similar products, but be prepared to not have all functionality you may need **What problems is Blackbaud Tuition Management solving and how is that benefiting you?** Communication to external stakeholders Efficiency gains in manual processes Transparency and overview for internal documentation and analyses ### 22. Smart Tuition - Great for parents and schools **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2018 **What do you like best about Blackbaud Tuition Management?** I like the ease of managing my tuition account as a parent and the data it generates for our school. **What do you dislike about Blackbaud Tuition Management?** I don't like that I can't schedule individual payments months in advance. (This may be a setting directed by the individual school and not a Smart Tuition controlled feature.) **Recommendations to others considering Blackbaud Tuition Management:** Great for schools looking for software that will help them manage tuition accounts. **What problems is Blackbaud Tuition Management solving and how is that benefiting you?** Ease of managing communication of tuition accounts. Benefit of online portal for users. - [View Blackbaud Tuition Management pricing details and edition comparison](https://www.g2.com/products/blackbaud-tuition-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-16+01%3A18%3A16+-0500&secure%5Bsession_id%5D=0c4beaea-f27a-4484-8a20-590f7eecfba8&secure%5Btoken%5D=c23987ef8c6a190c077c2fdb9f025ed64051a38649725091f7496695ee94f6bf&format=llm_user) ## Blackbaud Tuition Management Features **Financial management** - General Ledger - Accounts Payable and Receivable - Budgeting **Agentic AI - Education ERP** - Cross-system Integration **Billing** - Billing Automation - Payments **Reporting** - Customized Reports - Report Exporting ## Top Blackbaud Tuition Management Alternatives - [Infinite Campus](https://www.g2.com/products/infinite-campus/reviews) - 3.7/5.0 (200 reviews) - [OpenEduCat](https://www.g2.com/products/openeducat/reviews) - 4.6/5.0 (139 reviews) - [KINDERPEDIA](https://www.g2.com/products/kinderpedia/reviews) - 4.7/5.0 (129 reviews)