--- title: Blackbaud Merchant Services Reviews meta\_title: 'Blackbaud Merchant Services Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Blackbaud Merchant Services works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 9 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- ### Blackbaud Merchant Services Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Blackbaud Merchant Services, facilitating quick training and a great interface. [(1 mentions)](https://www.g2.com/products/blackbaud-merchant-services/reviews?filters%5Bsentiment_snippet%5D=1612850&qs=pros-and-cons#reviews) Users value the **easy integrations** of Blackbaud Merchant Services, enhancing parent access to payment options. [(1 mentions)](https://www.g2.com/products/blackbaud-merchant-services/reviews?filters%5Bsentiment_snippet%5D=2027372&qs=pros-and-cons#reviews) Users value the **seamless integration** of Blackbaud Merchant Services, enhancing the payment process for parents and students. [(1 mentions)](https://www.g2.com/products/blackbaud-merchant-services/reviews?filters%5Bsentiment_snippet%5D=1612796&qs=pros-and-cons#reviews) Users value the **easy training** features of Blackbaud Merchant Services, making onboarding teammates a breeze. [(1 mentions)](https://www.g2.com/products/blackbaud-merchant-services/reviews?filters%5Bsentiment_snippet%5D=2003756&qs=pros-and-cons#reviews) Users appreciate the **great interface** of Blackbaud Merchant Services, finding it easy to use and train teammates. [(1 mentions)](https://www.g2.com/products/blackbaud-merchant-services/reviews?filters%5Bsentiment_snippet%5D=2003760&qs=pros-and-cons#reviews) Users find the **complex reporting** challenging, making it difficult to access customer support effectively. [(1 mentions)](https://www.g2.com/products/blackbaud-merchant-services/reviews?filters%5Bsentiment_snippet%5D=2003758&qs=pros-and-cons#reviews) Users experience **poor customer support** , often finding it difficult to resolve issues due to complex communication barriers. [(1 mentions)](https://www.g2.com/products/blackbaud-merchant-services/reviews?filters%5Bsentiment_snippet%5D=2003761&qs=pros-and-cons#reviews) Users find the **poor functionality** of Blackbaud Merchant Services leads to confusion and difficulty in navigation. [(1 mentions)](https://www.g2.com/products/blackbaud-merchant-services/reviews?filters%5Bsentiment_snippet%5D=2027376&qs=pros-and-cons#reviews) Users find the **poor navigation** overwhelming due to the extensive features, making it hard to use effectively. [(1 mentions)](https://www.g2.com/products/blackbaud-merchant-services/reviews?filters%5Bsentiment_snippet%5D=2027371&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Blackbaud Merchant Services ##### 1. Ease of Use Users appreciate the **ease of use** of Blackbaud Merchant Services, facilitating quick training and a great interface. [ See 1 mentions ](https://www.g2.com/products/blackbaud-merchant-services/reviews?filters%5Bsentiment_snippet%5D=1612850&qs=pros-and-cons#reviews) See Related User Reviews ![Elizabeth H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth H.") EH Elizabeth H. Mid-Market (51-1000 emp.) 5.0/5 "Blackbaud Raiser's Edge Fan" What do you like about Blackbaud Merchant Services? Great interface, easy to use, easy to train teammates on use ##### 2. Easy Integrations Users value the **easy integrations** of Blackbaud Merchant Services, enhancing parent access to payment options. [ See 1 mentions ](https://www.g2.com/products/blackbaud-merchant-services/reviews?filters%5Bsentiment_snippet%5D=2027372&qs=pros-and-cons#reviews) See Related User Reviews ![Matthew M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew M.") MM Matthew M. Mid-Market (51-1000 emp.) 5.0/5 "Extensive but helpful" What do you like about Blackbaud Merchant Services? It easily integrates into the rest of our environment as we utilize Blackbaud for a LMS and SIS. Parents have a platform that transitions right from t ##### 3. Payment Processing Users value the **seamless integration** of Blackbaud Merchant Services, enhancing the payment process for parents and students. [ See 1 mentions ](https://www.g2.com/products/blackbaud-merchant-services/reviews?filters%5Bsentiment_snippet%5D=1612796&qs=pros-and-cons#reviews) See Related User Reviews ![Matthew M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew M.") MM Matthew M. Mid-Market (51-1000 emp.) 5.0/5 "Extensive but helpful" What do you like about Blackbaud Merchant Services? It easily integrates into the rest of our environment as we utilize Blackbaud for a LMS and SIS. Parents have a platform that transitions right from t ##### 4. Training Users value the **easy training** features of Blackbaud Merchant Services, making onboarding teammates a breeze. [ See 1 mentions ](https://www.g2.com/products/blackbaud-merchant-services/reviews?filters%5Bsentiment_snippet%5D=2003756&qs=pros-and-cons#reviews) See Related User Reviews ![Elizabeth H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth H.") EH Elizabeth H. Mid-Market (51-1000 emp.) 5.0/5 "Blackbaud Raiser's Edge Fan" What do you like about Blackbaud Merchant Services? Great interface, easy to use, easy to train teammates on use ##### 5. User Experience Users appreciate the **great interface** of Blackbaud Merchant Services, finding it easy to use and train teammates. [ See 1 mentions ](https://www.g2.com/products/blackbaud-merchant-services/reviews?filters%5Bsentiment_snippet%5D=2003760&qs=pros-and-cons#reviews) See Related User Reviews ![Elizabeth H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth H.") EH Elizabeth H. Mid-Market (51-1000 emp.) 5.0/5 "Blackbaud Raiser's Edge Fan" What do you like about Blackbaud Merchant Services? Great interface, easy to use, easy to train teammates on use ### Top Cons or Disadvantages of Blackbaud Merchant Services ##### 1. Complex Reporting Users find the **complex reporting** challenging, making it difficult to access customer support effectively. [ See 1 mentions ](https://www.g2.com/products/blackbaud-merchant-services/reviews?filters%5Bsentiment_snippet%5D=2003758&qs=pros-and-cons#reviews) See Related User Reviews ![Elizabeth H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth H.") EH Elizabeth H. Mid-Market (51-1000 emp.) 5.0/5 "Blackbaud Raiser's Edge Fan" What do you dislike about Blackbaud Merchant Services? Can be quite complex and tough to get ahold of customer service ##### 2. Poor Customer Support Users experience **poor customer support** , often finding it difficult to resolve issues due to complex communication barriers. [ See 1 mentions ](https://www.g2.com/products/blackbaud-merchant-services/reviews?filters%5Bsentiment_snippet%5D=2003761&qs=pros-and-cons#reviews) See Related User Reviews ![Elizabeth H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth H.") EH Elizabeth H. Mid-Market (51-1000 emp.) 5.0/5 "Blackbaud Raiser's Edge Fan" What do you dislike about Blackbaud Merchant Services? Can be quite complex and tough to get ahold of customer service ##### 3. Poor Functionality Users find the **poor functionality** of Blackbaud Merchant Services leads to confusion and difficulty in navigation. [ See 1 mentions ](https://www.g2.com/products/blackbaud-merchant-services/reviews?filters%5Bsentiment_snippet%5D=2027376&qs=pros-and-cons#reviews) See Related User Reviews ![Matthew M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew M.") MM Matthew M. Mid-Market (51-1000 emp.) 5.0/5 "Extensive but helpful" What do you dislike about Blackbaud Merchant Services? It has a lot of features and options which could lead to some confusion as a user attempts to navigate. The interface is way too much and the basic us ##### 4. Poor Navigation Users find the **poor navigation** overwhelming due to the extensive features, making it hard to use effectively. [ See 1 mentions ](https://www.g2.com/products/blackbaud-merchant-services/reviews?filters%5Bsentiment_snippet%5D=2027371&qs=pros-and-cons#reviews) See Related User Reviews ![Matthew M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew M.") MM Matthew M. Mid-Market (51-1000 emp.) 5.0/5 "Extensive but helpful" What do you dislike about Blackbaud Merchant Services? It has a lot of features and options which could lead to some confusion as a user attempts to navigate. 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MM Matthew M. Director of Information Technology Mid-Market (51-1000 emp.) 2/11/2025 "Extensive but helpful" 5/5 What do you like best about Blackbaud Merchant Services? It easily integrates into the rest of our environment as we utilize Blackbaud for a LMS and SIS. Parents have a platform that transitions right from their student's profile to a payment window for tuition. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Merchant Services? It has a lot of features and options which could lead to some confusion as a user attempts to navigate. The interface is way too much and the basic user would become very scrambled. Review collected by and hosted on G2.com. What problems is Blackbaud Merchant Services solving and how is that benefiting you? It serves as a great bridge from our donor pages to our tuition pages. It links into our SIS and allows parents to navigate to payments easily. Parents and benefactors can donate gifts or make tuition payments all within the same universal system that Molloy promotes (Blackbaud). They don't have to navigate into another system. Review collected by and hosted on G2.com. Show More 2/13/2025 Current UserValidated ReviewerSource: Organic ![Elizabeth H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth H.") EH Elizabeth H. HR Managwr Mid-Market (51-1000 emp.) 1/29/2025 "Blackbaud Raiser's Edge Fan" 5/5 What do you like best about Blackbaud Merchant Services? Great interface, easy to use, easy to train teammates on use Review collected by and hosted on G2.com. What do you dislike about Blackbaud Merchant Services? Can be quite complex and tough to get ahold of customer service Review collected by and hosted on G2.com. What problems is Blackbaud Merchant Services solving and how is that benefiting you? Processing gifts has always been a headache but not with integrated services through BMS Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Miki M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miki M.") MM Miki M. Advancement Database Specialist Fund-Raising Mid-Market (51-1000 emp.) 8/15/2023 "BBMS Experience Positive" 5/5 What do you like best about Blackbaud Merchant Services? I appreciate the report options, as this is what we utilize to reconcile with Finance. Being able to choose output and detail level is great. Additionally, I am able to search for past transactions and refund dollars, if necessary, right from the interface. I can also set up security settings and easily access the disbursement schedule from the Home screen. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Merchant Services? Now that we are utilizing Complete Cover from Blackbaud (which we really enjoy), I do not have an option of refunding a portion of a donation. It is all or nothing now, whereas in the past we could choose how much to refund. I also do not like not being able to see whether a donor chooses to participate in helping cover the fee or not when giving through one of our donation forms. I do not need to know the amount; I would just like to see if they're participating at all. Review collected by and hosted on G2.com. What problems is Blackbaud Merchant Services solving and how is that benefiting you? Since BBMS integrates seamlessly with RE NXT, we do not have to fuss with a third party option to process our credit card payments. We are able to build various donation and event forms in NXT and know that BBMS will process all payments directly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Quoc V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Quoc V.") QV Quoc V. Director Of Technology Mid-Market (51-1000 emp.) 2/22/2024 "Useful but confusing part of Blackbaud." 3.5/5 What do you like best about Blackbaud Merchant Services? This provides convenient payment services for our Blackbaud modules. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Merchant Services? Configurations of the service requires quite a bit of work. Review collected by and hosted on G2.com. What problems is Blackbaud Merchant Services solving and how is that benefiting you? Payment processing for our fundrasing office. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Henderson S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Henderson S.") HS Henderson S. OHS Trainer Small-Business (50 or fewer emp.) 5/29/2022 "Quality service" 4.5/5 What do you like best about Blackbaud Merchant Services? Great service Great people friendly people Knowledgeable staff Prompt and polite All that are available laptop tablet mobile Very good Value for money Quality products Review collected by and hosted on G2.com. What do you dislike about Blackbaud Merchant Services? Response times Follow up can keep you guessing Overall yes Good functionality So kudos for customer satisfaction Even though they are minor setbacks which can be inconvenient Review collected by and hosted on G2.com. Recommendations to others considering Blackbaud Merchant Services: Get on board now Review collected by and hosted on G2.com. What problems is Blackbaud Merchant Services solving and how is that benefiting you? Customer processing has become faster and they are less complaints Yes I am benefitting from the product. Yes I am more timely and productive There is a slight increase Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 3/15/2022 "My experience with BBMS" 3/5 What do you like best about Blackbaud Merchant Services? BBMS interfaces well with the Luminate Online product, which is great for our use. The BBMS portal is easy to use and navigate Review collected by and hosted on G2.com. What do you dislike about Blackbaud Merchant Services? Reporting on the merchant account is sometimes different out of the portal than what we pull for the merchant account in Luminate Online. Troubleshooting this with BlackBaud has been problematic at best. Review collected by and hosted on G2.com. Recommendations to others considering Blackbaud Merchant Services: Ensure that an SLA is in place regarding turnaround time response for support tickets - we had difficulty getting a timely response from BBMS on several occasions, always with high priority issues! Review collected by and hosted on G2.com. What problems is Blackbaud Merchant Services solving and how is that benefiting you? We used BBMS as the payment processor for our Luminate Online production tenant. Having the connection between BBMS and LO was helpful as the confirmation numbers were the same across both systems, removing the need for any kind of lookup table or creation of a primary key between the two systems as the user confirmation code exists in both areas. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite NL Nikki L. Manager of Systems & Research for University Advancement Small-Business (50 or fewer emp.) 5/26/2021 "Performs well overall, but could use some improvements" 4/5 What do you like best about Blackbaud Merchant Services? Blackbaud Merchant Services (BBMS) is great because it allows for a cohesive integration between all of our Blackbaud products and giving pages. We also use it as a mobile face-to-face transaction service too which we are excited to use more post-pandemic. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Merchant Services? Blackbaud Merchant Services (BBMS) does leave a longing for better reporting. We wish more flexibility was available with the donor information provided in reports and confirmation emails from the Raiser's Edge product integrations we use it with (RE 7/Online Express and RE NXT). It's not very printer-friendly either if you have to label transactions a certain way based on organization-based procedures. Review collected by and hosted on G2.com. What problems is Blackbaud Merchant Services solving and how is that benefiting you? BBMS brings together multiples of our Blackbaud products into one credit card processing platform, which eases the burden of PCI Compliance and maintenance. This has made it easier for overall processing and not having to retrieve transaction information from different processors. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite MS Mandy S. Small-Business (50 or fewer emp.) 11/12/2020 "Great Product" 5/5 What do you like best about Blackbaud Merchant Services? Blackbaud Marchant Services is very easy to use. The dashboard is very user friendly. The way to process money and refund is easy. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Merchant Services? Information isn't always easy to find. When someone enters their name and information in - Blackbaud merchant doesn't show that. So I have to play detective regularly figuring out the name on the card and matching it with the name they entered that is in eTapestry. Review collected by and hosted on G2.com. What problems is Blackbaud Merchant Services solving and how is that benefiting you? Processing online donations for my nonprofit. People like using their credit cards and paying for things online, having Blackbaud Merchant it allows our donors the ease of donating and the security. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Enterprise (\> 1000 emp.) 8/13/2020 "Blackbaud Merchant Review" 3.5/5 What do you like best about Blackbaud Merchant Services? I like that the site is easy to navigate. I do not use the site a lot, but I usually did not have any trouble getting around. Blackbaud is great about security and also keeping the site updated often. That can be good and bad, as you will see from my dislikes below. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Merchant Services? I do not like that I have to change my password all the time, as it always seems to need updated. I did not log in to this site often, but it seems that every time I did, I would need to change the password. I like that they keep the site secure, but I think some other verification would be better. I also did not like having to call the 800 number for questions. I was on hold a long time and rarely got my question answered to the extent that I needed. I think better notification of updates would be great as well, as I usually just had a quick overview when I logged in and then everything would be different, and I would have to relearn navigating the site. We did have trouble tying donations on to this, so I believe that we switched to another program, so not sure if Blackbaud is keeping up with trends and technology. Perhaps we were trying something not adaptable or that would work with Blackbaud, but I think staying with trends of giving is important. Review collected by and hosted on G2.com. Recommendations to others considering Blackbaud Merchant Services: It takes some getting used to, but it can be a great program. I was not trained in a professional training seminar, so perhaps if I attended a professional training, I would know more. Review collected by and hosted on G2.com. What problems is Blackbaud Merchant Services solving and how is that benefiting you? Giving is all in one site, so that is great, but there are several log ins.. maybe a link to get me everywhere?? I do like the ease of being able to have it all in one company, as the billing was just one place. We did have trouble with that as well, though, as we had a billing snag. We received several bills some with credits and some with charges, and it was very confusing. I don't know if it was something on our end or not, but I was concerned that our payment was not going to be credited correctly or that we over or under paid. Review collected by and hosted on G2.com. 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