Blackbaud Merchant Services Reviews & Product Details

Great interface, easy to use, easy to train teammates on use Review collected by and hosted on G2.com.

Can be quite complex and tough to get ahold of customer service Review collected by and hosted on G2.com.

I appreciate the report options, as this is what we utilize to reconcile with Finance. Being able to choose output and detail level is great. Additionally, I am able to search for past transactions and refund dollars, if necessary, right from the interface. I can also set up security settings and easily access the disbursement schedule from the Home screen. Review collected by and hosted on G2.com.

Now that we are utilizing Complete Cover from Blackbaud (which we really enjoy), I do not have an option of refunding a portion of a donation. It is all or nothing now, whereas in the past we could choose how much to refund. I also do not like not being able to see whether a donor chooses to participate in helping cover the fee or not when giving through one of our donation forms. I do not need to know the amount; I would just like to see if they're participating at all. Review collected by and hosted on G2.com.

This provides convenient payment services for our Blackbaud modules. Review collected by and hosted on G2.com.

Configurations of the service requires quite a bit of work. Review collected by and hosted on G2.com.

Great service

Great people friendly people

Knowledgeable staff

Prompt and polite

All that are available laptop tablet mobile

Very good

Value for money

Quality products Review collected by and hosted on G2.com.

Response times

Follow up can keep you guessing

Overall yes

Good functionality

So kudos for customer satisfaction

Even though they are minor setbacks which can be inconvenient Review collected by and hosted on G2.com.

BBMS interfaces well with the Luminate Online product, which is great for our use. The BBMS portal is easy to use and navigate Review collected by and hosted on G2.com.

Reporting on the merchant account is sometimes different out of the portal than what we pull for the merchant account in Luminate Online. Troubleshooting this with BlackBaud has been problematic at best. Review collected by and hosted on G2.com.

Blackbaud Merchant Services (BBMS) is great because it allows for a cohesive integration between all of our Blackbaud products and giving pages. We also use it as a mobile face-to-face transaction service too which we are excited to use more post-pandemic. Review collected by and hosted on G2.com.

Blackbaud Merchant Services (BBMS) does leave a longing for better reporting. We wish more flexibility was available with the donor information provided in reports and confirmation emails from the Raiser's Edge product integrations we use it with (RE 7/Online Express and RE NXT). It's not very printer-friendly either if you have to label transactions a certain way based on organization-based procedures. Review collected by and hosted on G2.com.

Blackbaud Marchant Services is very easy to use. The dashboard is very user friendly. The way to process money and refund is easy. Review collected by and hosted on G2.com.

Information isn't always easy to find. When someone enters their name and information in - Blackbaud merchant doesn't show that. So I have to play detective regularly figuring out the name on the card and matching it with the name they entered that is in eTapestry. Review collected by and hosted on G2.com.

I like that the site is easy to navigate. I do not use the site a lot, but I usually did not have any trouble getting around. Blackbaud is great about security and also keeping the site updated often. That can be good and bad, as you will see from my dislikes below. Review collected by and hosted on G2.com.

I do not like that I have to change my password all the time, as it always seems to need updated. I did not log in to this site often, but it seems that every time I did, I would need to change the password. I like that they keep the site secure, but I think some other verification would be better. I also did not like having to call the 800 number for questions. I was on hold a long time and rarely got my question answered to the extent that I needed. I think better notification of updates would be great as well, as I usually just had a quick overview when I logged in and then everything would be different, and I would have to relearn navigating the site. We did have trouble tying donations on to this, so I believe that we switched to another program, so not sure if Blackbaud is keeping up with trends and technology. Perhaps we were trying something not adaptable or that would work with Blackbaud, but I think staying with trends of giving is important. Review collected by and hosted on G2.com.