--- title: Blackbaud Enterprise Fundraising CRM Reviews meta\_title: 'Blackbaud Enterprise Fundraising CRM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 44 reviews by the users' company size, role or industry to find out how Blackbaud Enterprise Fundraising CRM works for a business like yours. aggregate\_rating: rating\_value: 3.4 review\_count: 44 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- ### Blackbaud Enterprise Fundraising CRM Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **extensive integrations** in Blackbaud CRM, enabling high customization and enhanced functionality for large nonprofits. [(2 mentions)](https://www.g2.com/products/blackbaud-enterprise-fundraising-crm/reviews?filters%5Bsentiment_snippet%5D=2290134&qs=pros-and-cons#reviews) Users value the **comprehensive tools** offered by Blackbaud Enterprise Fundraising CRM, enhancing capabilities through product integration. [(1 mentions)](https://www.g2.com/products/blackbaud-enterprise-fundraising-crm/reviews?filters%5Bsentiment_snippet%5D=2290111&qs=pros-and-cons#reviews) Users value the **customization capabilities** of Blackbaud CRM, enhancing functionality for large nonprofit organizations. [(1 mentions)](https://www.g2.com/products/blackbaud-enterprise-fundraising-crm/reviews?filters%5Bsentiment_snippet%5D=1639545&qs=pros-and-cons#reviews) Users value the **extensive customizability** of Blackbaud CRM, enabling tailored solutions for large nonprofit needs. [(1 mentions)](https://www.g2.com/products/blackbaud-enterprise-fundraising-crm/reviews?filters%5Bsentiment_snippet%5D=1639685&qs=pros-and-cons#reviews) Users praise the **extensive customization** options in Blackbaud Enterprise Fundraising CRM, enhancing functionality for large nonprofits. [(1 mentions)](https://www.g2.com/products/blackbaud-enterprise-fundraising-crm/reviews?filters%5Bsentiment_snippet%5D=1639450&qs=pros-and-cons#reviews) Users find Blackbaud Enterprise Fundraising CRM to be **excessively overpriced** , especially given its outdated features and poor support. [(2 mentions)](https://www.g2.com/products/blackbaud-enterprise-fundraising-crm/reviews?filters%5Bsentiment_snippet%5D=1639437&qs=pros-and-cons#reviews) Users find the **clunky interface** of Blackbaud eTapestry frustrating, making basic tasks unnecessarily complicated and time-consuming. [(1 mentions)](https://www.g2.com/products/blackbaud-enterprise-fundraising-crm/reviews?filters%5Bsentiment_snippet%5D=2250777&qs=pros-and-cons#reviews) Users find the **complexity of implementation** challenging, especially without sufficient budget or team support during transition. [(1 mentions)](https://www.g2.com/products/blackbaud-enterprise-fundraising-crm/reviews?filters%5Bsentiment_snippet%5D=2290217&qs=pros-and-cons#reviews) Users find the **data migration process challenging** , especially without substantial budget or resources for a smooth transition. [(1 mentions)](https://www.g2.com/products/blackbaud-enterprise-fundraising-crm/reviews?filters%5Bsentiment_snippet%5D=2290128&qs=pros-and-cons#reviews) Users find the **difficult setup** process frustrating, particularly with ongoing challenges post-transition requiring substantial resources. [(1 mentions)](https://www.g2.com/products/blackbaud-enterprise-fundraising-crm/reviews?filters%5Bsentiment_snippet%5D=1639510&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Blackbaud Enterprise Fundraising CRM ##### 1. Integrations Users value the **extensive integrations** in Blackbaud CRM, enabling high customization and enhanced functionality for large nonprofits. [ See 2 mentions ](https://www.g2.com/products/blackbaud-enterprise-fundraising-crm/reviews?filters%5Bsentiment_snippet%5D=2290134&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Robust and customizable" What do you like about Blackbaud Enterprise Fundraising CRM? Blackbaud CRM is extremely robust for large nonprofits. Our staff of 90 is in the system daily. With the SDK and integrations, the sky is really the l ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 1.5/5 "Blackbaud CRM Transition" What do you like about Blackbaud Enterprise Fundraising CRM? I think BBCRM has a lot of great tools to use and a lot more capabilities if you use more than one of their products together as in integration. ##### 2. Comprehensive Users value the **comprehensive tools** offered by Blackbaud Enterprise Fundraising CRM, enhancing capabilities through product integration. [ See 1 mentions ](https://www.g2.com/products/blackbaud-enterprise-fundraising-crm/reviews?filters%5Bsentiment_snippet%5D=2290111&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 1.5/5 "Blackbaud CRM Transition" What do you like about Blackbaud Enterprise Fundraising CRM? I think BBCRM has a lot of great tools to use and a lot more capabilities if you use more than one of their products together as in integration. ##### 3. CRM Integration Users value the **customization capabilities** of Blackbaud CRM, enhancing functionality for large nonprofit organizations. [ See 1 mentions ](https://www.g2.com/products/blackbaud-enterprise-fundraising-crm/reviews?filters%5Bsentiment_snippet%5D=1639545&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Robust and customizable" What do you like about Blackbaud Enterprise Fundraising CRM? Blackbaud CRM is extremely robust for large nonprofits. Our staff of 90 is in the system daily. With the SDK and integrations, the sky is really the l ##### 4. Customizability Users value the **extensive customizability** of Blackbaud CRM, enabling tailored solutions for large nonprofit needs. [ See 1 mentions ](https://www.g2.com/products/blackbaud-enterprise-fundraising-crm/reviews?filters%5Bsentiment_snippet%5D=1639685&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Robust and customizable" What do you like about Blackbaud Enterprise Fundraising CRM? Blackbaud CRM is extremely robust for large nonprofits. Our staff of 90 is in the system daily. With the SDK and integrations, the sky is really the l ##### 5. Customization Users praise the **extensive customization** options in Blackbaud Enterprise Fundraising CRM, enhancing functionality for large nonprofits. [ See 1 mentions ](https://www.g2.com/products/blackbaud-enterprise-fundraising-crm/reviews?filters%5Bsentiment_snippet%5D=1639450&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Robust and customizable" What do you like about Blackbaud Enterprise Fundraising CRM? Blackbaud CRM is extremely robust for large nonprofits. Our staff of 90 is in the system daily. With the SDK and integrations, the sky is really the l ### 5 Cons or Disadvantages of Blackbaud Enterprise Fundraising CRM ##### 1. Expensive Users find Blackbaud Enterprise Fundraising CRM to be **excessively overpriced** , especially given its outdated features and poor support. [ See 2 mentions ](https://www.g2.com/products/blackbaud-enterprise-fundraising-crm/reviews?filters%5Bsentiment_snippet%5D=1639437&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 1.5/5 "Blackbaud CRM Transition" What do you dislike about Blackbaud Enterprise Fundraising CRM? The tools aren't as helpful if you don't use all of the products and transition is messy unless you had a large buget/team to handle it. The implement ![Rhonda W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rhonda W.") RW Rhonda W. Small-Business (50 or fewer emp.) 0.0/5 "Blackbaud eTapestry – 12+ Years of Disappointment" What do you dislike about Blackbaud Enterprise Fundraising CRM? fter more than 12 years of dealing with Blackbaud eTapestry, I can say without hesitation that it has been one of the most frustrating, overpriced, an ##### 2. Clunky Interface Users find the **clunky interface** of Blackbaud eTapestry frustrating, making basic tasks unnecessarily complicated and time-consuming. [ See 1 mentions ](https://www.g2.com/products/blackbaud-enterprise-fundraising-crm/reviews?filters%5Bsentiment_snippet%5D=2250777&qs=pros-and-cons#reviews) See Related User Reviews ![Rhonda W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rhonda W.") RW Rhonda W. Small-Business (50 or fewer emp.) 0.0/5 "Blackbaud eTapestry – 12+ Years of Disappointment" What do you dislike about Blackbaud Enterprise Fundraising CRM? fter more than 12 years of dealing with Blackbaud eTapestry, I can say without hesitation that it has been one of the most frustrating, overpriced, an ##### 3. Complexity Users find the **complexity of implementation** challenging, especially without sufficient budget or team support during transition. [ See 1 mentions ](https://www.g2.com/products/blackbaud-enterprise-fundraising-crm/reviews?filters%5Bsentiment_snippet%5D=2290217&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 1.5/5 "Blackbaud CRM Transition" What do you dislike about Blackbaud Enterprise Fundraising CRM? The tools aren't as helpful if you don't use all of the products and transition is messy unless you had a large buget/team to handle it. The implement ##### 4. Data Migration Users find the **data migration process challenging** , especially without substantial budget or resources for a smooth transition. [ See 1 mentions ](https://www.g2.com/products/blackbaud-enterprise-fundraising-crm/reviews?filters%5Bsentiment_snippet%5D=2290128&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 1.5/5 "Blackbaud CRM Transition" What do you dislike about Blackbaud Enterprise Fundraising CRM? The tools aren't as helpful if you don't use all of the products and transition is messy unless you had a large buget/team to handle it. The implement ##### 5. Difficult Setup Users find the **difficult setup** process frustrating, particularly with ongoing challenges post-transition requiring substantial resources. [ See 1 mentions ](https://www.g2.com/products/blackbaud-enterprise-fundraising-crm/reviews?filters%5Bsentiment_snippet%5D=1639510&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 1.5/5 "Blackbaud CRM Transition" What do you dislike about Blackbaud Enterprise Fundraising CRM? The tools aren't as helpful if you don't use all of the products and transition is messy unless you had a large buget/team to handle it. The implement ![Gretchen C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gretchen C.") GC Gretchen C. Assistant Director, Gift Processing and Data Management Enterprise (\> 1000 emp.) 4/20/2022 "Wish we had chosen Raiser's Edge or any other CRM we didn't have to modify so much to make it work for us." 0.5/5 What do you like best about Blackbaud Enterprise Fundraising CRM? Their system updates can sometimes be helpful but mostly they solve small problems. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Enterprise Fundraising CRM? Utilize suggestions from clients and implement those suggestions. Review collected by and hosted on G2.com. Recommendations to others considering Blackbaud Enterprise Fundraising CRM: Try Raiser's Edge first. Review collected by and hosted on G2.com. What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you? We are attempting to support our fundraisers in order to keep our school funded. Review collected by and hosted on G2.com. Show More 4/27/2026 Current UserValidated ReviewerIncentivizedSource: Organic ![Rhonda W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rhonda W.") RW Rhonda W. Founder CEO Small-Business (50 or fewer emp.) 8/15/2025 "Blackbaud eTapestry – 12+ Years of Disappointment" 0/5 What do you like best about Blackbaud Enterprise Fundraising CRM? I did not like any part of my experience with Blackbaud eTapestry. From start to finish, the software was clunky, outdated, and frustrating to use, making even simple tasks unnecessarily difficult. The cost is outrageously high for what you get, and the customer service was consistently unhelpful and dismissive. After years of dealing with constant issues, inefficiencies, and a complete lack of value, I can honestly say this has been one of the worst software experiences I’ve ever had. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Enterprise Fundraising CRM? fter more than 12 years of dealing with Blackbaud eTapestry, I can say without hesitation that it has been one of the most frustrating, overpriced, and disappointing business relationships I’ve ever experienced. The cost is absolutely outrageous for what you get—especially considering how outdated and clunky the system feels compared to modern alternatives. For the price they charge, you would expect a product that is intuitive, efficient, and backed by a team that cares. Unfortunately, eTapestry is none of these things. The platform itself is cumbersome, slow, and riddled with inefficiencies that make even the simplest tasks unnecessarily time-consuming. Instead of helping streamline our operations, it has often felt like eTapestry adds extra work at every step. Features that should be basic or included require costly add-ons or complicated workarounds. Customer service is where the experience really goes from bad to appalling. Reaching support feels like an ordeal, and when you finally get someone, the answers are often dismissive, unhelpful, or leave you with even more questions. There is little sense of urgency, and it’s clear the focus is on upselling rather than solving problems for their long-term customers. Staying with eTapestry for over a decade wasn’t out of loyalty—it was because switching systems is a major undertaking for a nonprofit. But in hindsight, the years of frustration, wasted time, and excessive costs were simply not worth it. I would urge any organization considering eTapestry to look elsewhere. There are far better, more affordable, and more user-friendly CRM solutions on the market that will value your business and actually deliver what they promise. If I could give them zero stars, I would. Review collected by and hosted on G2.com. What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you? None. Blackbaud CRM is solving zero problems for us and providing no real benefit whatsoever. After years of use, it has only added complexity, wasted time, and drained resources. Every promised “solution” has turned into another obstacle, and there is nothing about this software that has improved our processes or delivered measurable value. The only consistent outcome has been frustration. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Enterprise (\> 1000 emp.) 4/23/2026 "Everything in One Place with an Easy, Better-Than-SalesForce Interface" 4.5/5 What do you like best about Blackbaud Enterprise Fundraising CRM? I liked that everything was in one place and you could easily phone phone number, address and contact restrictions. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Enterprise Fundraising CRM? I thought it was much easier to use than SalesForce. I guess the only problem is that it is harder to link other software to it like GiveCampus for a seamless integration, or to take payments, however I though the interface and reporting was better than others. Review collected by and hosted on G2.com. What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you? The reporting was super easy and I could subscribe to reports daily or weekly, and when there was no new information it would not send me a report which I really liked. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Organic ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Mid-Market (51-1000 emp.) 9/16/2025 "Blackbaud CRM Transition" 1.5/5 What do you like best about Blackbaud Enterprise Fundraising CRM? I think BBCRM has a lot of great tools to use and a lot more capabilities if you use more than one of their products together as in integration. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Enterprise Fundraising CRM? The tools aren't as helpful if you don't use all of the products and transition is messy unless you had a large buget/team to handle it. The implementation was difficult and still happening years after the transition. Review collected by and hosted on G2.com. What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you? BBCRM ='s CRM feature that our IT team has built in helps us manage our constituents, giving, events, etc for the university. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 10/9/2025 "Robust and customizable" 5/5 What do you like best about Blackbaud Enterprise Fundraising CRM? Blackbaud CRM is extremely robust for large nonprofits. Our staff of 90 is in the system daily. With the SDK and integrations, the sky is really the limit as far as customization and making the product work for our system. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Enterprise Fundraising CRM? Coming from Raiser's Edge, there are a few shocking limitations especially in query. Be sure to ask to demo query and export to ensure you can get the data you're used to. Review collected by and hosted on G2.com. What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you? Blackbaud CRM is our sole donor and gift database. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 8/7/2024 "Small Organizations Stay Away!!" 0/5 What do you like best about Blackbaud Enterprise Fundraising CRM? The best part was the ability to create recurring entries. That is, until it was taken away with the switch to web only use. With over 200 recurring entries every month, it's a drain on my time and energy. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Enterprise Fundraising CRM? Customer support is the WORST. They must hire random people off the street. In three years, I think I talked to one person who knew anything about accounting. And don't get me started on pricing - a 25% increase after the initial contract, which was supposed to convert to an annual fee, but they are claiming it's a 3-year. Nobody in my organization signed a three-year contract. Not when their software is NOT the best for small organizations. Review collected by and hosted on G2.com. What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you? This was supposed to be a replacement for Quickbooks and it is not. The market to small organizations, but the implementation process takes months, as does the training, and the cost is unbelievably high. We run on a tight budget so if money is a concern, look elsewhere. There wasn't really anything beneficial, as I suddenly had to take extra steps for simple transactions. I became farther and farther behind until we left. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") TH Verified User in Higher Education Mid-Market (51-1000 emp.) 10/23/2023 "Heading into Post-conversion" 4/5 What do you like best about Blackbaud Enterprise Fundraising CRM? The thing I like best about using BBCRM is that we are able to provide our users with access to a Business Glossary and Documentation Library. The access to these custom listbuilders allows our users groups to self-serve and train themselves on the different functional areas of CRM. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Enterprise Fundraising CRM? Inconsistency with customer service. There can be a miscommunication in troubleshooting tickets that can cause delays and additional recurring credit card charges for our donors (as an example.) Our CFO has been awaiting a meeting with Blackbaud to discuss these occurances and has not had a response weeks after the event. Review collected by and hosted on G2.com. What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you? BBCRM has allowed us to move away from having so many customizations. The introduction of SKY API has allowed us to make quick connections with other vendors and integrate seamlessly into CRM. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Fund-Raising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Fund-Raising") AF Verified User in Fund-Raising Mid-Market (51-1000 emp.) 2/29/2024 "Blackbaud CRM" 4/5 What do you like best about Blackbaud Enterprise Fundraising CRM? I find the ease of customer support access very helpful when using Blackbaud. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Enterprise Fundraising CRM? I find the reporting features to be somewhat cumbersome when pulling fundraising reports for our organization. Review collected by and hosted on G2.com. What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you? Blackbaud helps us store and track all of our donor information for institutional and individual donors. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") TH Verified User in Higher Education Mid-Market (51-1000 emp.) 10/23/2023 "Effective but Cumbersome" 3.5/5 What do you like best about Blackbaud Enterprise Fundraising CRM? How easily it can integrate with other products. The CRM Cloud Portal has been very useful for our developers, making creating Blackbaud customizations much easier. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Enterprise Fundraising CRM? The conversion process was incredibly hard. Customer Support can be hit or miss, where you can get a great customer service representative, but if you get a bad one it can be days of being ignored. User training can be difficult as technologically challenged users have a harder tiime learning the system. Review collected by and hosted on G2.com. What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you? It helped our organization moved away from too many customizations which made it hard to standardize across our departments. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Laura S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laura S.") LS Laura S. Small-Business (50 or fewer emp.) 3/1/2023 "Terrible experience" 0/5 What do you like best about Blackbaud Enterprise Fundraising CRM? Blackbaud has a good sales pitch until you start using the software and everything beyond that is terrible. Support and customer service is awful. Review collected by and hosted on G2.com. What do you dislike about Blackbaud Enterprise Fundraising CRM? A CRM is only as good as the data it holds and to delete outdated and irrelevant records is archaic and very time-consuming, designed to require the user to page overage rates with penalties. Terrible option for a non-profit. Training is also awful for an organization that relies on volunteers for support. Customer service and 99% of all communications with Blackbaud have been very negative. Review collected by and hosted on G2.com. What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you? We engaged them to replace a small CRM with a focus on non-profit growth, but they have done nothing but create headaches and waste our time. Very deceptive model on how contracts renew. Review collected by and hosted on G2.com. 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