BizTalk360 Reviews & Product Details

BizTalk360 - One place for administration, monitoring, and getting analytics of your BizTalk Server environment. We are trusted by 650+ enterprises worldwide to enhance their BizTalk Server Operations. More information can be found at http://www.biztalk360.com

Seller

Kovai Limited

Discussions

BizTalk360 Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Saravana Kumar (CEO)

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

16 months

View More Pricing Information

Top-Rated Alternatives

Remote Monitoring and Management

4.6/5(1,284)

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User Insights

Average based on 144 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

G2 reviews are authentic and verified.

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Joost E.

BizTalk Administrator

Mid-Market (51-1000 emp.)

1/7/2019

"Monitoring becomes intuitive"

4/5

What do you like best about BizTalk360?

Discovery of all applications runs smoothly, the interface is easy to learn for all our administrators. The dashboards are great for our Operations Monitoring team. Review collected by and hosted on G2.com.

What do you dislike about BizTalk360?

The split dashboards make it harder to get 1 picture for the entire environment Review collected by and hosted on G2.com.

Verified User in Banking

Enterprise (> 1000 emp.)

5/13/2016

"Best BizTalk Management Tool"

5/5

What do you like best about BizTalk360?

- great design interface

- amazing features to help you with your everyday business

- very good support

- lot of updates (new stuff) Review collected by and hosted on G2.com.

What do you dislike about BizTalk360?

- update process (licensing deactivation/activation) Review collected by and hosted on G2.com.

Edwin R.

Enterprise (> 1000 emp.)

7/27/2018

"Easy and Intuative BizTalk monitoring with BizTalk 360"

4/5

What do you like best about BizTalk360?

Current main use if monitoring. Monitoring is currently done by one team responsible for BizTalk. In the midst of providing access to those responsible for the solutions making use of BizTalk. Good addition to current monitoring of servers with SCOM. Always quick and correct response to support questions. Review collected by and hosted on G2.com.

What do you dislike about BizTalk360?

The analytics module gives much information, but the information is difficult to filter to the required level. Review collected by and hosted on G2.com.

Recommendations to others considering BizTalk360:

Make sure your requirements as clear in comparison to the available feature provided by BizTalk 360. Review collected by and hosted on G2.com.

What problems is BizTalk360 solving and how is that benefiting you?

Provide easy administration of BizTalk without the need to react on each issue that pops up. Providing access to those wo need access to taks. Without the need to provide access to BizTalk console itself. Review collected by and hosted on G2.com.

Dylan R.

Enterprise (> 1000 emp.)

8/1/2018

"BizTalk 360 new user Review"

5/5

What do you like best about BizTalk360?

My company has been using BizTalk 360 for about 2 months now. We use it to monitor our prod and pre-prod environments. One thing that we like best is the security and auditing. It goes well above and beyond what the Admin console can offer.

Another feature that we like is the expected state monitoring of ports and hosts. It is very useful for connections outside our network that drop due to connection failure as BizTalk 360 can auto enable/disable based on the expected state you have configured in BizTalk 360.

It also provides great monitoring on some of the little aspects you may forget to check as a BizTalk admin such as SQL Job status. You can configure email alerts on many different items within BizTalk making administration significantly more streamlined.

Since the app does have a learning curve, the support is tremendous. Having access to BizTalk360 support articles straight from the platform is a good feature. The support staff are also very responsive to emails of questions you may have. Review collected by and hosted on G2.com.

What do you dislike about BizTalk360?

The product does have a bit of a learning curve. We have found that not everything is where you would expect it to be upon first looking. But between support articles and support staff it is easy to figure out your problems.

Another dislike we have is that it hasn't completely erased our need to have access to the BizTalk admin console because you cannot make configuration changes from BizTalk 360. Our admins will be the same users who make config changes to ports/bindings so they still need access to BizTalk SQL server. Review collected by and hosted on G2.com.

Recommendations to others considering BizTalk360:

I would highly recommend this product. For a very fair price, it gives you many more features granted by the Admin console alone. You will not be able to replace the admin console entirely, but the benefit is substantial. The email/text alerts are a great feature along with the audit/security logs it provides. You will be able to see everything that goes on in the application. BizTalk 360 gives you an easy way to give business users visibility into their application. No longer do you need to worry about who can see what as BizTalk 360 allows you to select permissions based solely on application.

In short, once the small learning curve is over, BizTalk 360 is a must have for any company who is using and relying on Microsoft BizTalk. Review collected by and hosted on G2.com.

What problems is BizTalk360 solving and how is that benefiting you?

One business problem is not having an audit trail when a port was enabled/disabled etc. This has greatly helped us in solving issues and troubleshooting.

Another business problem BizTalk 360 helps us solve is allowing business users some visibility into their applications. Using BizTalk 360, business users can see their respective application and its status. They no longer have to send a file, wait some time, then email the middleware team. The user can log into BizTalk 360 and check their message status or application status. It helps streamline their testing by getting this visibility into the application they are linked to. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

11/23/2018

"BizTalk monitoring made easy"

5/5

What do you like best about BizTalk360?

Monitoring of BizTalk environments is made easy with BizTalk360. With alarms for day-to-day actions, we have control of our message flows. Automatic recovery is very handy. BizTalk360 automates some of the regular repetitive tasks for developers. Review collected by and hosted on G2.com.

What do you dislike about BizTalk360?

Setting it up initially can be tricky as there are so many ways you can use it. Review collected by and hosted on G2.com.

Recommendations to others considering BizTalk360:

Compare similar products and see if it is the right one for your needs. Review collected by and hosted on G2.com.

What problems is BizTalk360 solving and how is that benefiting you?

Regular and daily ICC-team related actions like starting, stopping applications. Manage messages (mostly resume) that cause issues. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

9/12/2018

"Great Admin and Monitoring tool for BizTalk"

4/5

What do you like best about BizTalk360?

Ability to manage granular access on BizTalk artifacts

Monitoring capabilities

Artifact search

Intuitive user experience

Ability to export and import configurations between environments Review collected by and hosted on G2.com.

What do you dislike about BizTalk360?

Some minor UI glitches (like missing horizontal scroll bar while viewing longer lists)

Nice to have contextual help to explore features instantly

Alarm and monitoring set up is not very intuitive initially and need little hands-on to familiarize Review collected by and hosted on G2.com.

Recommendations to others considering BizTalk360:

Must have tool for any medium to large size BizTalk implementations Review collected by and hosted on G2.com.

What problems is BizTalk360 solving and how is that benefiting you?

Able to easily manage access to multiple BizTalk environments

Extensive alarm configuration capabilities help us quickly find any Infrastructure or BizTalk related issues Review collected by and hosted on G2.com.

Verified User in Insurance

Enterprise (> 1000 emp.)

5/25/2018

"Good Product but for non-BizTalk users only, long way to mature"

3/5

What do you like best about BizTalk360?

1. Provides a web based platform and removes the necessity to log-into a PROD environment

2. Access is controlled, provides auditing facility

3. The visual tracking & drill down features are self explanatory and easy to use

4. Removes the dependency on an Admin user to provide simple details (e.g. access to event logs, artifacts etc.)

5. Consolidates everything related to BizTalk in single portal Review collected by and hosted on G2.com.

What do you dislike about BizTalk360?

1. Analytics is pretty basic, without a provision to drill down and show what constitutes the graph there is little value it adds.

2. Page rendering is very slow especially the Monitoring/ESB dashboards. If you have large number of monitors configured, these pages can take several minutes to refresh.

3. Alerting features can be improved. For example - BT360 cannot write a event log when a alert is triggered unless sending email is success.

4. Integration to HP OMI/SNOW should be out of the box.

5. Searching criteria are not designed keeping business scenarios in mind. For example there is no way to search the list of ESB Exceptions by selecting a Service Name. Unnecessary intelligence is built in the search criteria, which does nothing but creating confusion. Another example you cannot search by multiple fault codes, range of fault codes etc.

6. Monitoring on the ESB Exception is too high level. There is no way to search by Service Name. No search can be done using context properties where we capture important details like Order Number.

7. Artifact selection section in the Analytics screen is crap. It clearly shows that no appropriate level of UAT done.

8. Search results in Display grids are poorly designed. You cannot expand the screen comfortably without getting annoyed. Each time we had to download the search results.

9. No Import/Export features for Analytics & Operations, If you have 50 dashboards in one environment you will need to recreate in another.

10. Troubleshooting the tool is a nightmare.

11. The support team is very much responsive but lacks the understanding of business problems (it may not be applicable to everyone, could be just our experience)

Overall the product require a good level of inputs from "Real Industry Users".

The Idea behind the product is certainly great and innovative, but a long way to ride before maturing. Review collected by and hosted on G2.com.

Recommendations to others considering BizTalk360:

Think carefully of what you need from this product, and then evaluate it according to your specific needs. Review collected by and hosted on G2.com.

What problems is BizTalk360 solving and how is that benefiting you?

To be honest nothing much yet. Hoping in future when our BizTalk Support team grows some members may use it to drill down. We have to carefully plan who should be end users of this tool. Review collected by and hosted on G2.com.

Response from Saravana Kumar of BizTalk360

edit

Thanks for taking your time to give your feedback. We appreciate all the comments and criticisms. We try to constantly improve the product. If you are our existing customer, please drop us an email via support and we can take a look at some of the performance challenges you have highlighted, we can provide recommendations and suggestions, it could be a wrong configuration or inadequate hardware configuration (like running on a very small virtual machine) or the product requires improvements in certain areas.

Answers to some of your dislikes

#1. Analytics is pretty basic: We have a bit of coverage for BizTalk Environment analytics, here is our documentation showing the full capabilities. https://docs.biztalk360.com/docs/getting-started-1. Out of the box we provide a lot of widgets that are useful, you can also build your own custom widgets. We do not have the ability to drill down, but you can have a wide variety of information widgets.

#3: Writing to the event log: This should work in spite of email success since they are treated as different notification channels if in case it's a bug we can fix it.

#4: HPOM/ServiceNow Integration: We cannot do the configuration out of the box since the customer needs to configure their credentials and ticketing requirements.

#2,#5, #6: Looks like you are a heavy user of ESB exception and the alerting capabilities we have, we recently added more filter options to the query builder. We also have some limitation in terms of what data is available to us, since we are dependant on the BizTalk ESB Toolkit framework. Happy to have a conversation and see if we can address any of your challenges.

#7, #8: Looks like some usability challenges, if you can provide more details via support, happy to take it forward.

#9: Import/Export for Analytics: Having 50 dashboards is awesome, looks like you are heavily using the analytics and reporting capabilities of the product. We are improving the import/export capabilities, so far we have alarms, monitoring, and users. In the next version 8.9, we are adding knowledge base, dashboards, and reports to the import/export.

"Long way to ride before maturing": We are trying our best, in the last 6 years we have released over 50 versions of the product and still have about 250+ items on our public backlog http://feedback.biztalk360.com/forums/331695-biztalk360-operations we are constantly adding new releases about 3-4 per year with 4-5 features per release.

Justin N.

Enterprise (> 1000 emp.)

4/9/2018

"A must have for a mature BizTalk environment"

5/5

What do you like best about BizTalk360?

I like how everything I need to view and administer is accessible in one lightweight web portal. The BizTalk Admin Console is slow and clunky. BizTalk360 with its modern looking GUI is pleasing to the eyes and breath of fresh air when compared to the old boring BT Admin Console. Review collected by and hosted on G2.com.

What do you dislike about BizTalk360?

Not much that I dislike. The API requires some knowledge of JavaScript, which can be a little tedious if your not familiar with the language. Review collected by and hosted on G2.com.

Robin M.

IT Project Officer

Government Administration

Enterprise (> 1000 emp.)

11/21/2017

"Great product which could become even more valuable with more features"

4.5/5

What do you like best about BizTalk360?

BTS 360 offers us much more granular security than the standard admin console.

It allows us some autonomy from the infrastructure teams. Once installed we can configure & use the product as a business tool independently from requesting SCOM monitoring from the infrastructure teams. Additionally, we are able to set-up cross-cutting monitoring that would otherwise require liaising with multiple teams within the infrastructure group (OS, IIS, SQL, etc).

We can see the status of the platform (Windows, SQL, etc) without having to give rights to individuals to the underlying servers.

The visual tracking & drilldown features are intuitive and useful and provides a much clearer understanding of message flow. Review collected by and hosted on G2.com.

What do you dislike about BizTalk360?

Note: most of these comments are about future improvements.

The product has a large learning curve, especially for anyone with an extensive history of using the standard admin console and – the classification of operations / monitoring / analytics can be confusing. The understanding of creating & mapping alarms also takes some getting used to and it's easy to map an alarm to the wrong application.

We had hoped to remove the standard admin console and revoke all access via the standard BizTalk Administrators AD group – we had mistakenly assumed that BTS 360 replicated all the functionality of the standard admin console. However, BTS 360 does not offer the platform configuration functionality that we need, the most important omissions for us being unable to import / export bindings or change / create ports.

I think that there is an opportunity for adding more value when using the tracking tools, at the moment it seems to be just a web façade on top of the standard BizTalk library. In particular when building queries I would like to see all the filter values pre-populated rather than just replicating the standard admin console; e.g. when building a 'Tracked Service Instances' query the values for 'Assembly Name', 'Service Name', etc. could be pre-populated in the same way that they are for 'Host Name' rather than forcing the user to manually enter the name.

Additionally, we develop our dashboards & alarms in a staging environment & then these need to be moved to a separate installation of BizTalk 360 in our production environment. Support for export / import of alarms, dashboards, queries, etc would be useful.

SQL Server monitoring. Our BizTalk databases run on a SQL Server Failover Cluster instance. The monitoring of these clustered instances was lacking in functionality/accuracy so we are not using that functionality. This could be improved, Review collected by and hosted on G2.com.

Recommendations to others considering BizTalk360:

Plan on setting aside a significant familiarisation / training period; especially if your staff are already familiar with the standard BizTalk Admin console.

Do not expect (yet?) to completely replace the standard admin console as BizTalk 360 does not provide the platform configuration functionality. Review collected by and hosted on G2.com.

What problems is BizTalk360 solving and how is that benefiting you?

The core problem that we are trying to solve is having to give BizTalk administrator permissions to operational & testing staff. We haven't yet managed to achieve this because of the missing platform configuration functionality. However we have gained significant improvements in our general monitoring capability.

As the BizTalk is a hosted service, BT360 helps provide our clients with monitoring access to their application without giving them direct administrative access to the production environment. Review collected by and hosted on G2.com.

Verified User in Insurance

Enterprise (> 1000 emp.)

4/5/2018

"Strong improvement on the built in toolset"

4/5

What do you like best about BizTalk360?

- Intuitive interface

- Easy to use monitoring/operations

- Quick support

- Well documented

- API access should overcome most the out-of-the-box shortcomings Review collected by and hosted on G2.com.

What do you dislike about BizTalk360?

- The licensing model is restrictive for a large number of development environments

- No out-of-the-box solution for managing multiple environments effectively (no export/import functionality for the configuration) Review collected by and hosted on G2.com.

What problems is BizTalk360 solving and how is that benefiting you?

Monitoring is the primary reason we purchased BizTalk360. With this product, we will be able to get alerts based on thresholds, and based on non-events. Two big things we cannot do right now.

Operations is a nice bonus, the product should allow our team to save time and effort by automating some operation actions, and by including a knowledge base easily accessible from the problem service instances/events. Review collected by and hosted on G2.com.